Manufacturing the Future: A History of Western Electric

by Stephen B. Adams , Orville R. Butler

• ISBN13: 9780521651189
• ISBN10: 0521651182
• Format: Hardcover
• Copyright: 1999-01-28
• Publisher: Cambridge University Press

Summary

This is the first full-length history of the Western Electric Company, which was the manufacturing arm of the Bell System. As manufacturer in the communications revolutions in the nineteenth and twentieth centuries, Western Electric made products that accelerated society's pace, such as telegraphs, telephones, an early computing machine, radios, radar, and transistors. Western's history offers numerous examples of the difference between innovation and implementation. The aftermath of Western's 1882 acquisition by Bell Telephone, for instance, reveals vertical integration as a lengthy process rather than a single event. Ironically, although Western transformed business worldwide with innovations in areas such as quality control and industrial psychology, the company was slow to implement these innovations itself. Western's dual role as captive supplier for a regulated monopoly and as government contractor led to its most rapid change, in the area of civil rights.

Table of Contents

Preface	vii
Introduction	1	(13)
CHAPTER 1 Before the Bell: 1869-1882	14	(31)
CHAPTER 2 In Bell's World, but Not of It: 1882-1900	45	(26)
CHAPTER 3 Systems of Managing and Managing of Systems: 1900-1925	71	(41)
CHAPTER 4 Heard Round the World: 1925-1950	112	(36)
CHAPTER 5 Defense and Social Contracts: 1950-1972	148	(36)
CHAPTER 6 A Shock to the System: 1972-1984	184	(21)
CHAPTER 7 After the Western: 1984-1995	205	(9)
Conclusion	214	(5)
Appendix A: Chief Executives	219	(1)
Appendix B: Company Sales and Employees	220	(5)
Notes	225	(26)
Bibliographical Essay	251	(10)
Index	261