Creating Customer Relationships and Value through Marketing | |
Developing Successful Marketing and Organizational Strategies Appendix A: Building an Effective Marketing Plan | |
Scanning the Marketing Environment | |
Ethical and Social Responsibility in Marketing | |
Understanding Consumer Behavior | |
Understanding Organizations as Customers | |
Understanding and Reaching Global Consumers and Markets | |
Marketing Research: From Customer Insights to Actions | |
Segmenting, Positioning and Forecasting Markets | |
Developing New Products and Services | |
Managing Products, Services, and Brands | |
Pricing Products and Services | |
Managing Marketing Channels and Supply Chains | |
Retailing and Wholesaling | |
Integrated Marketing Communications and Direct Marketing | |
Advertising, Sales Promotion, and Public Relations | |
Personal Selling and Sales Management | |
Implementing Interactive and Multichannel Marketing Appendix B: Planning a Career in Marketing | |
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