Marketing Management for the Hospitality Industry A Strategic Approach

by Reich, Allen Z.

• ISBN13: 9780471310129
• ISBN10: 0471310123
• Edition: 1st
• Format: Hardcover
• Copyright: 1997-04-07
• Publisher: Wiley

Summary

The only advanced marketing textbook specifically focused on the hospitality industry . . . The time when you could run a hospitality business with nothing but a friendly smile and a strong work ethic has passed. Dining, lodging, and entertaining habits are changing rapidly as the information age revolutionizes the world economy. More than ever, businesses must focus their marketing efforts on specific segments within the market. Success in the hospitality industry demands that you develop the cutting-edge decision-making skills necessary for effective strategic market management. Marketing Management for the Hospitality Industry provides comprehensive coverage of marketing from both long- and short-term perspectives. Each chapter is an actual component of an overall strategic marketing model, and the book's easy-to-read, hands-on approach simplifies complex material and enables you to grasp difficult concepts quickly and completely. Inside you'll find: * How-to's for planning long- and short-term marketing strategies * Examples of successful marketing strategies * Specific techniques for analyzing markets * Strategic development and administrative aspects of marketing * Sample strategic marketing plans that clearly demonstrate how marketing strategies are applied in both the lodging and foodservice segments of the industry * Tips on integrating marketing strategy with overall business strategy * Numerous charts and tables that support the text and clarify difficult points Whether you are a marketing manager, general manager of a hotel or restaurant, corporate manager, or a student eager to make your mark on the industry, with this indispensable guide you will sharpen your competitive edge, reach the customers you need, and make the most of every opportunity to help your business grow.

Author Biography

Allen Z. Reich is a master of strategic market management. With over 30 years' experience in both hotels and restaurants, he has served in almost every management position, from chef and owner of several restaurant concepts, to industry corporate posts and hotel sales and marketing. Presently, he teaches in the prestigious hospitality management program at Virginia Polytechnic Institute and State University, having taught for five years at the Conrad Hilton College of Hotel and Restaurant Management, University of Houston. He is author of The Restaurant Operator's Manual and a consultant specializing in strategic and marketing planning, repositioning, and turnarounds. His writings and expertise have brought him recognition as a top industry expert witness and board member of several hospitality corporations.

Table of Contents

Introduction to Strategic Market Management.

Mission Statement.

Marketing Information Systems and Marketing Research.

Internal Analysis.

Environmental Analysis.

Strategic Analysis.

Strategic Decisions.

Positioning.

Objectives.

Marketing Mix Variables.

Institutionalization and Controls.

Appendix.

References.

Index.