From structure to chaos? | |
Understanding marketing strategy | |
Introduction | |
Technological advances | |
The marketing concept | |
Marketing as a business process | |
The role of market orientation | |
Strategic planning to deliver the marketing concept | |
Environmental factors | |
Creating a sense of identity | |
Time as an issue in planning | |
Ethics as a marketing issue | |
Towards a new strategic marketing planning model | |
Summary | |
Chapter questions | |
Opening up analysis and positioning | |
Introduction | |
Internal analysis | |
External analysis | |
Key issues to consider when using portfolio matrices | |
The marketing information system | |
Market segmentation | |
Strategic positioning | |
The Internet, postmodern marketing and globalisation | |
Summary | |
Chapter questions | |
Stakeholder concerns and solutions | |
Introduction | |
Stakeholder theory | |
Developing competitive marketing strategies | |
Summary | |
Chapter questions | |
A sustainable Earth matters | |
Introduction | |
Understanding environmental marketing | |
Implications for organisations | |
Green consumer behaviour | |
Green marketing strategies | |
Summary | |
Chapter questions | |
Communicating effectively | |
Introduction | |
Corporate image and corporate identity | |
Defining the IMC concept | |
Organisational challenges to implementing the IMC concept | |
Implementing the IMC concept | |
IMC in an online environment | |
Brands | |
Summary | |
Chapter questions | |
Implementation is the key | |
Introduction | |
Planned versus emergent implementation | |
The main factors influencing strategy implementation | |
The impact of technology on marketing implementation | |
Customer relationships | |
Summary | |
Chapter questions | |
Understanding and creating effective marketing cultures | |
Introduction | |
The visible and invisible parts of an organisation | |
The transition from focusing on products to a customer orientation | |
The learning organisation | |
Keeping the benefits of a learning orientation | |
Summary | |
Chapter questions | |
Globalising marketing efforts | |
Introduction | |
The main factors influencing international marketing operations | |
Offshoring and globalisation of suppliers | |
International marketing orientations | |
Standardisation versus adaptation | |
Selecting which foreign markets to target | |
Marketing entry strategies | |
Managing international operations | |
Summary | |
Chapter questions | |
Measuring for effectiveness in marketing | |
Introduction | |
Measuring marketing performance | |
The role of financial analysis | |
Profit ratios Liquidity ratios | |
Leverage ratios | |
Activity ratios | |
Marketing metrics | |
Understanding measurement within the global context | |
Measuring environmental effectiveness | |
Developing individual measures | |
Summary | |
Chapter questions | |
New perspectives in marketing and the way forward | |
Introduction | |
Moving away form the 4 Ps | |
Consumer behaviour | |
Value cocreation | |
The dynamic environment | |
Digital marketing | |
Social marketing Rural marketing | |
Towards a strategic marketing model | |
Summary and final observations | |
Chapter questions | |
References and further reading | |
Index | |
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