Preface | |
Acknowledgements | |
Marketing Strategy | |
Market-led strategic management | |
The marketing concept and market orientation | |
The resource based view of marketing | |
Organizational Stakeholders | |
Marketing Fundamentals | |
The role of marketing in leading strategic management | |
Summary | |
Case Study: Psion | |
Strategic marketing planning | |
Defining the Business Purpose or Mission | |
The Marketing Strategy Process | |
Establishing the Core Strategy | |
Creation of the competitive position | |
Implementation | |
Summary | |
Case Study: iPhone | |
Comptetive Market Analysis | |
The Changing Market Environment | |
A framework for macro-environmental analysis | |
The Economic and Political Environment | |
The Social and Cultural Environment | |
The Technological Environment | |
Changes in Marketing Infrastructure and Practices | |
New Strategies for Changing Macro-environments | |
The Five Forces Model of industry competition | |
The Product Life Cycle | |
Strategic groups | |
Industry evolution and forecasting | |
Environmental stability | |
SPACE analysis | |
The Advantage Matrix | |
Summary | |
Case Study: Virgin MegastorePortfolio analysis | |
Portfolio planning | |
The Boston Consulting Group Growth-Share Matrix | |
Multi-factor approaches to portfolio modelling | |
The process of portfolio planning | |
Financial portfolio theory | |
Competence portfolio | |
Conclusions | |
Customer analysis | |
What we need to know about customers | |
Marketing research | |
The marketing research process | |
Organisingcustomer information | |
Summary | |
Case Study: Procter & Gamble | |
Competitor analysis | |
Competitive benchmarking | |
The dimensions of competitor analysis | |
Choosing good competitors | |
Obtaining and disseminating competitive information | |
Summary | |
Case Study: Emap | |
Understanding the Organisational Resource Base | |
Marketing Resources as the Foundation for Differentiation | |
Value Creating Disciplines | |
The resource-based view of the firm | |
Creating and exploiting marketing assets | |
Developing Marketing Capabilities | |
Dynamic Marketing Capabilities | |
Resource portfolios | |
Developing and exploiting resources | |
Summary | |
Case Study: Miele | |
Forecasting future demand and market requirements | |
Forecasting what? | |
Forecasts based on current demand | |
Forecasts based on past demand | |
Forecasting through experimentation | |
Forecasting through intentions and expert opinion | |
Summary | |
Case Study: Boeing | |
Identifying Current And Future Competitive Positions | |
Segmentation and positioning principles | |
Principles of competitive positioning | |
Principles of market segmentation | |
The underlying premises of market segmentation | |
Bases for segmenting markets | |
Segmenting consumer markets | |
Segmentingbusiness markets | |
Identifying and describing market segments | |
The benefits of segmenting markets | |
Implementing market segmentation | |
Summary | |
Case Study: Internet Exchange | |
Segmentation and positioning research | |
A priori segmentation approaches | |
Post-hoc/cluster-based segmentation approaches | |
Qualitative approaches to positioning research | |
Quantitative approaches to positioning research | |
Summary | |
Case Study: Asianet, Zee TV, Namaste and more | |
Selecting market targets | |
The process of market definition | |
Defining how the market is segmente | |
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