Master Change, Maximize Success Effective Strategies for Realizing Your Goals

by Potts, Rebecca; LaMarsh, Jeanenne

• ISBN13: 9780811841702
• ISBN10: 0811841707
• Format: Paperback
• Copyright: 2004-01-01
• Publisher: Chronicle Books

Summary

Change is inevitable in any organization. Master Change, Maximize Success is a guide to understanding it and learning to make the most of the opportunities that it provides. This latest addition to the Positive Business series inspires with bold illustrations and a series of Work Solutions - practical exercises designed to teach success. Master Change, Maximize Success gives readers the tools to assess when change is necessary - to stay competitive, to innovate, to grow - and then how to create new strategies to energize managers, teams, and individuals. Authors Rebecca Potts and Jeanenne LaMarsh speak from their experience as consultants to address resistance to change, overcome common obstacles, and evaluate results - leading people and process with positive results.

Author Biography

Rebecca Potts and Jeanenne LaMarsh are Chicago-based consultants on effective organizational change, distinguished by a holistic approach that addresses both business strategy and human nature. Their clients include IBM, Ford Motor Company, and Motorola.

Rebecca Potts and Jeanenne LaMarsh are Chicago-based consultants on effective organizational change, distinguished by a holistic approach that addresses both business strategy and human nature. Their clients include IBM, Ford Motor Company, and Motorola.

Table of Contents

Introduction: Authors' Foreword	p. 8
How to Use This Book	p. 10
Change--The Basics	p. 12
Change is Driven	p. 14
Analyzing the current state of change	p. 15
What is Change Management?	p. 16
The Change-Management Myths	p. 18
Learning from Past Changes	p. 20
Assessing and Reducing Resistance	p. 24
Controlling the Change Process	p. 28
Who Should Manage Change?	p. 30
Setting up your governance structure	p. 33
Change as a Process	p. 34
Starting with Today	p. 36
Creating the picture	p. 39
Finding Reasons to Change	p. 40
Analyzing why the current state has to change	p. 41
Moving Toward Tomorrow	p. 42
Evaluating the desired state	p. 45
Aligning the Future with the Business Strategy	p. 46
Checking the alignment	p. 47
Gaining Consensus	p. 48
Obtaining consensus on the desired state	p. 49
What's in it For Me?	p. 50
The Delta State	p. 52
Determining the Speed of Change	p. 54
The Dip in the Delta	p. 56
Living in the Delta State	p. 58
Roles and Responsibilities	p. 60
The Key Players	p. 62
Creating and using your own Key Role Map	p. 65
Change Advocates	p. 66
The Sponsor	p. 68
Engaging your sponsor	p. 73
The Reluctant Sponsor	p. 74
The Change Agent	p. 76
The Targets	p. 82
Targets Have a Choice	p. 86
Coaching Change Targets	p. 88
Multiple Roles and Hats	p. 92
Making the Change Work--Coping with Pitfalls	p. 94
The Impact of the Past	p. 96
Evaluating your change history	p. 97
Resistance is Natural	p. 100
Recognizing Resistance	p. 102
The Change Reaction	p. 104
Creating an atmosphere of trust	p. 107
Creating an Infomatrix	p. 110
The Safety Nets	p. 112
The First Safety Net: The Communication Plan	p. 114
Drawing up the communication plan	p. 115
Speaking with one voice	p. 117
Building a Loop	p. 118
Giving staff a voice	p. 119
The Second Safety Net: The Learning Plan	p. 120
Drawing up the learning plan	p. 121
The Third Safety Net: The Reward Plan	p. 124
Designing rewards for the delta state	p. 127
Looking to the Future: Rewards in the Desired State	p. 128
Completing the Plans	p. 130
Closing the planning cycle	p. 131
The Master Action Plan	p. 132
The Timeline	p. 134
Reviewing the change calendar and the timeline	p. 135
Designing a Report Format	p. 138
Changing the Change	p. 140
The Cycle of Change	p. 142
Monitoring the "New" Current State	p. 144
Dealing with slippage	p. 147
Determining the Exit Strategy	p. 148
Sharing your knowledge	p. 149
Closing the change	p. 151
Conclusion	p. 152
Further Reading	p. 154
Index	p. 155
Acknowledgments	p. 160
Table of Contents provided by Ingram. All Rights Reserved.