Mastering Virtual Teams: Strategies, Tools, and Techniques That Succeed

by Duarte, Deborah L.; Snyder, Nancy Tennant

• ISBN13: 9780787941833
• ISBN10: 0787941832
• Format: Hardcover
• Copyright: 1999-03-01
• Publisher: John Wiley & Sons Inc

Summary

The original edition of Mastering Virtual Teams offered a first-of-its-kind tool kit for leaders and members of virtual teams. Now, this revised and expanded second edition includes a CD-ROM packed with useful resources that allow virtual teams to access and use the book's many checklists, assessments, and other practical tools quickly and easily. The authors provide updated guidelines, strategies, and best practices for working cross-culturally and cross-functionally, across time and distance, to see a project through. The useful tools, exercises, and real-life examples show how anyone can master the unique dynamics of virtual team participation in an environment where the old rules no longer apply.

Author Biography

Deborah L. Duarte is adjunct assistant professor at George Washington University and an international consultant for clients including the Gap, Nortel, Merck and Co., and NASA. Nancy Tennant Snyder is corporate director of change leadership for Whirlpool Corporation and formerly headed the Brandywine Creek Performance Center, Whirlpool's corporate university. With this work, Duarte and Snyder deliver a first-of-a-kind toolkit for leaders and members of virtual and global teams. Mastering Virtual Teams shows how to connect the talent you need--no matter where it may reside--to create new products and services. The authors provide specific guidelines, strategies, and best practices for working cross-culturally and cross-functionally, across time and distance, to see a project through. The practical tools, exercises, and real-life examples they provide show readers how they can master the unique dynamics of virtual team participation in an environment where the old rules no longer apply.

Table of Contents

Checklists	ix	(2)
Preface	xi	(6)
The Authors	xvii
PART ONE: UNDERSTANDING VIRTUAL TEAMS	3	(70)
1 Critical Success Factors	3	(22)
2 Crossing Technical Boundaries	25	(29)
3 Crossing Cultural Boundaries	54	(19)
PART TWO: CREATING VIRTUAL TEAMS	73	(84)
4 Myths and Realities of Leading Virtual Teams	73	(19)
5 Starting a Virtual Team: Six Major Steps	92	(29)
6 Team Member Roles and Competencies	121	(18)
7 Building Trust in Virtual Teams	139	(18)
PART THREE: MASTERING VIRTUAL TEAMS	157	(60)
8 Virtual Team Meetings	157	(22)
9 Virtual Team Dynamics	179	(24)
10 Working Adaptively	203	(14)
Notes	217	(8)
Index	225