Mastering Virtual Teams : Strategies, Tools, and Techniques That Succeed

by Deborah L. Duarte; Nancy Tennant Snyder

• ISBN13: 9780787955892
• ISBN10: 0787955892
• Edition: CD
• Format: Hardcover
• Copyright: 2000-12-01
• Publisher: Jossey-Bass

Summary

The original edition of Mastering Virtual Teams offered a first-of-its-kind tool kit for leaders and members of virtual teams. Now, this revised and expanded second edition includes a CD-ROM packed with useful resources that allow virtual teams to access and use the book's many checklists, assessments, and other practical tools quickly and easily. The authors provide updated guidelines, strategies, and best practices for working cross-culturally and cross-functionally, across time and distance, to see a project through. The useful tools, exercises, and real-life examples show how anyone can master the unique dynamics of virtual team participation in an environment where the old rules no longer apply.

Author Biography

Deborah L. Duarte is assistant professor at George Washington University and an international consultant Nancy Tennant Snyder is vice president, innovation and knowledge management, for Whirlpool Corporation and adjunct faculty member at the University of Michigan

Table of Contents

Checklists	ix
Preface	xi
The Authors	xix
PART ONE: UNDERSTANDING VIRTUAL TEAMS
Critical Success Factors	3	(22)
Crossing Technical Boundaries	25	(29)
Crossing Cultural Boundaries	54	(19)
PART TWO: CREATING VIRTUAL TEAMS
Myths and Realities of Leading Virtual Teams	73	(19)
Starting a Virtual Team: Six Major Steps	92	(29)
Team Member Roles and Competencies	121	(18)
Building Trust in Virtual Teams	139	(18)
PART THREE: MASTERING VIRTUAL TEAMS
Virtual Team Meetings	157	(22)
Virtual Team Dynamics	179	(24)
Working Adaptively	203	(14)
Notes	217	(8)
Index	225	(5)
How to Use the Accompanying CD-ROM	230