Matching Supply with Demand: An Introduction to Operations Management

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  • Edition: 3rd
  • Format: Hardcover
  • Copyright: 2012-02-24
  • Publisher: McGraw-Hill Education

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Supplemental Materials

What is included with this book?


Gerard Cachon and Christian Terwiesch, Matching Supply with Demand: An Introduction to Operations Management, 3e is the most authoritative, cutting-edge book for operations management MBAs. The book demands rigorous analysis on the part of students without requiring consistent use of sophisticated mathematical modeling to perform it. When the use of quantitative tools or formal modeling is indicated, it is only to perform the necessary analysis needed to inform and support a practical business solution. The guiding principle in the development ofMatching Supply with Demandhas been "real operations, real solutions." "Real operations" means that most of the chapters in this book are written from the perspective of a specific company so that the material in this text will come to life by discussing it in a real-world context. "Real solutions" means that equations and models do not merely provide students with mathematical gymnastics for the sake of an intellectual exercise.

Table of Contents

Chapter 1 Introduction

Chapter 2 The Process View of the Organization

Chapter 3 Understanding the Supply Process: Evaluating Process Capacity

Chapter 4 Estimating and Reducing Labor Costs

Chapter 5 Project Management

Chapter 6 The Link between Operations and Finance

Chapter 7 Batching and Other Flow Interruptions: Set-up Times and the Economic Order Quantity Model

Chapter 8 Variability and Its Impact on Process Performance: Waiting Time Problems

Chapter 9 The Impact of Variability on Process Performance: Throughput Losses

Chapter 10 Quality Management, Statistical Process Control, and Six Sigma Capacity

Chapter 11 Lean Operations and the Toyota Production System

Chapter 12 Betting On Uncertain Demand: The Newsvendor Model

Chapter 13 Assemble-to-order, Make-To-Order and Quick Response with Reactive Capacity

Chapter 14 Service Levels and Lead Times in Supply Chains: The Order Up-to Inventory Model

Chapter 15 Risk-Pooling Strategies to Reduce and Hedge Uncertainty

Chapter 16 Revenue Management with Capacity Controls

Chapter 17 Supply Chain Coordination

Chapter 18 Sustainable Operations

Chapter 19 Business Model Innovation


A: Statistics Tutorial

B: Tables

C: Evaluation of the Loss Function

D: Equations and Approximations

E: Solutions to Selected Practice Problems



Index of “How to” exhibits

Summary of key equations


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