What is included with this book?
Acknowledgments | p. xi |
Prologue: Orientation to the Program | p. xiii |
The MBA "Secrets of Life" | p. xv |
Marketing and Product Management | p. 1 |
Differing Schools of Thought | p. 1 |
Customer Service and Customer Focus | p. 4 |
The Macroenvironment | p. 8 |
Dimensions of Buyer Perception | p. 9 |
Participants in the Buying Process | p. 13 |
The Rational Buyer Vis-à-Vis the Emotional Buyer | p. 14 |
Cognitive Dissonance | p. 15 |
Postpurchase Dissonance (Also Known as "Buyer's Remorse") | p. 15 |
Dimensions of Market Segmentation | p. 16 |
Marketing Strategies | p. 17 |
Product Positioning | p. 18 |
Marketing Research | p. 20 |
The Marketing Mix | p. 20 |
Factors in Marketing Analysis | p. 49 |
The Marketing and Product Management Checklist | p. 51 |
Accounting and finance | p. 53 |
Risk Management | p. 53 |
Financial Statements | p. 55 |
Tax-Redaction Considerations | p. 63 |
"Creative" Accounting | p. 67 |
Internal Control | p. 68 |
Other People's Money (OPM) | p. 69 |
Improving Cash Flow | p. 71 |
Budgets | p. 72 |
Time Value of Money (Discounted Cash Flow) | p. 73 |
Investment Appraisal | p. 74 |
More Alphabet Soup? | p. 77 |
Key Financial Ratios | p. 82 |
Lease versus Buy versus Rent | p. 91 |
Funding | p. 93 |
Some Tips | p. 102 |
The Accounting and Finance Checklist | p. 103 |
Human Resources and Operations Management | p. 105 |
Human Resources Management | p. 105 |
Dimensions of Managerial Effectiveness | p. 119 |
Work versus Play | p. 122 |
Psychological Contracts in the Workplace | p. 124 |
Line versus Staff | p. 125 |
Communication | p. 126 |
Compensation | p. 131 |
Learning | p. 133 |
Diversity and Discrimination | p. 136 |
Crisis Management | p. 137 |
Operations Management | p. 138 |
Economies of Scale | p. 140 |
Crossover Analysis | p. 143 |
Breakeven Analysis | p. 145 |
Linear Programming | p. 148 |
Network Analysis | p. 150 |
The Pareto Principle: 80/20 Rule | p. 152 |
Queuing Theory | p. 154 |
Monte Carlo Simulation | p. 155 |
Just-in-Time (JIT) Production System | p. 155 |
Economic Order Quantity (EOQ) and Reorder Point (ROP) | p. 156 |
The Human Resources Management Checklist | p. 158 |
The Operations Management Checklist | p. 158 |
Statistics | p. 159 |
Conducting a Research Project | p. 160 |
Basic Terminology | p. 163 |
Key Statistical Measures | p. 166 |
Standard Deviation, Example 1 | p. 170 |
Standard Deviation, Example 2 | p. 172 |
A Statistical Anecdote: What Is "Normal"? | p. 173 |
Stories behind the Statistics: Creative Interpretation | p. 173 |
Regression Analysis | p. 175 |
Time Series Analysis | p. 177 |
Exponential Smoothing | p. 178 |
Other Parametric Statistical Methods | p. 179 |
Nonparametric Statistical Methods | p. 179 |
A Reminder | p. 181 |
The Statistics Checklist | p. 182 |
Economics | p. 183 |
Macroeconomics | p. 184 |
Microeconomics | p. 191 |
The Economics Checklist | p. 198 |
Technology Management | p. 199 |
Artificial Intelligence (AI) | p. 199 |
The "Laws" of Computer Technology | p. 201 |
Database Management | p. 202 |
Electronic and Automated Information | p. 203 |
Wireless Technology | p. 205 |
The Internet | p. 205 |
Computer-Assisted Manufacturing (CAM) and Mass Customization | p. 206 |
Smart Card Technology | p. 207 |
Virtual Reality, Ubiquitous Computing, and Biometrics | p. 208 |
A Look into the Future | p. 209 |
Management Information Systems | p. 210 |
Knowledge Management | p. 210 |
The High-Tech Challenge to Management | p. 221 |
Progress through Technology? | p. 224 |
The Technology Management Checklist | p. 225 |
Business Policy and Ethics | p. 227 |
Formulation of Ethical Standards | p. 227 |
Application to Specific Business Issues | p. 231 |
Contracts | p. 235 |
Alternative Dispute Resolution (ADR) | p. 236 |
The Business Policy and Ethics Checklist | p. 237 |
Strategic Planning | p. 239 |
Objectives, Strategies, and Tactics | p. 240 |
Establishing Organizational Objectives | p. 244 |
Establishing Corporate Objectives | p. 246 |
Creating the Strategic Plan | p. 249 |
Evaluating the Strategic Plan | p. 255 |
Forecasting Methods | p. 255 |
The Strategic Planning Checklist | p. 264 |
Epilogue: Reflection, Introspection, and Enlightenment | p. 265 |
Management Decision Making: Art or Science? | p. 265 |
Postscript: Education and Career Pathing | p. 271 |
You Are a Product! | p. 271 |
Do You Really Need an MBA? | p. 274 |
Choosing an MBA Program | p. 278 |
Alternatives to the MBA | p. 279 |
Recommended Reading | p. 283 |
Organizations and Resources | p. 287 |
Endnotes | p. 291 |
Bibliography | p. 299 |
Index | p. 303 |
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