MCSA/MCSE 70-270 Exam Prep 2: Windows XP Professional

by Craft, Melissa; Poulton, Don

• ISBN13: 9780789733634
• ISBN10: 0789733633
• Edition: 1st
• Format: Paperback w/CD
• Copyright: 2005-01-01
• Publisher: Que

Summary

The most comprehensive book updated with Service Pack 2 exam objectives - for one of the most popular MCSE exams!

Table of Contents

Introduction	1	(1)
How This Book Helps You	1	(3)
Organization	2	(1)
Instructional Features	2	(1)
Extensive Practice Test Options	3	(1)
Final Review	3	(1)
What the ``Installing, Configuring, and Administering Microsoft Windows XP Professional'' Exam (Exam 70-270) Covers	4	(5)
Installing Windows XP Professional	4	(1)
Implementing and Conducting Administration of Resources	5	(1)
Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers	6	(1)
Monitoring and Optimizing System Performance and Reliability	7	(1)
Configuring and Troubleshooting the Desktop Environment	7	(1)
Implementing, Managing, and Troubleshooting Network Protocols and Services	8	(1)
Configuring, Managing, and Troubleshooting Security	8	(1)
Study and Exam Prep Tips	9	(576)
Learning Styles	9	(1)
Study Tips	10	(2)
Study Strategies	10	(1)
Pretesting Yourself	11	(1)
Exam Prep Tips	12	(14)
MCP Exam Design	13	(1)
Exam Formats	14	(2)
Question Types	16	(7)
Putting It All Together	23	(3)
Final Considerations	26	(3)
Part I: Exam Preparation
Manually Installing Windows XP Professional	29	(34)
Introduction	32	(1)
About Windows XP Professional	32	(3)
Features	32	(1)
The History of Windows	33	(1)
Windows XP Service Packs	34	(1)
Preparing for Installation	35	(14)
Hardware Requirements	38	(1)
Hardware Compatibility	39	(1)
Software Compatibility	39	(2)
Network Requirements	41	(4)
File System Considerations	45	(3)
Product Activation	48	(1)
Performing an Attended Installation of Windows XP Professional	49	(6)
Attended Installation Process	49	(6)
Chapter Summary	55	(1)
Key Terms	55	(1)
Apply Your Knowledge	55	(8)
Exercises	55	(1)
Review Questions	56	(1)
Exam Questions	56	(4)
Answers to Review Questions	60	(1)
Answers to Exam Questions	60	(2)
Suggested Readings and Resources	62	(1)
Automating Windows XP Professional Installation	63	(46)
Introduction	66	(1)
Performing an Unattended Installation of Windows XP Professional	66	(12)
Understanding the Role of Answer Files	67	(4)
Deploying an Unattended Installation	71	(7)
Installing Windows XP Professional by Using Remote Installation Services (RIS)	78	(11)
About RIS	78	(1)
Requirements to Use RIS	79	(4)
Creating an Image for RIS	83	(2)
Deploying via RIS	85	(4)
Installing Windows XP Professional by Using the System Preparation Tool (Sysprep)	89	(8)
About the System Preparation Tool	90	(2)
Creating an Image with Sysprep	92	(2)
Deploying an Image with Sysprep	94	(3)
Chapter Summary	97	(1)
Key Terms	97	(1)
Apply Your Knowledge	98	(11)
Exercises	98	(2)
Review Questions	100	(1)
Exam Questions	101	(3)
Answers to Review Questions	104	(1)
Answers to Exam Questions	105	(2)
Suggested Readings and Resources	107	(2)
Upgrading to Windows XP Professional	109	(38)
Introduction	112	(1)
Upgrading from a Previous Version of Windows to Windows XP Professional	112	(13)
Preparing a Computer to Meet Upgrade Requirements	112	(8)
Migrating Existing User Environments to a New Installation	120	(5)
Deploying Service Pack 2 (SP2)	125	(7)
Preparation for Installing SP2	125	(1)
Slipstreaming SP2 Pre-Installation	126	(2)
Using Group Policy to Deploy SP2 Post-Installation	128	(2)
Applying Service Packs and Updates Manually	130	(1)
Using Software Update Services (SUS)	131	(1)
Performing Post-Installation Updates and Product Activation	132	(4)
Installing Updates and Hotfixes	133	(3)
Chapter Summary	136	(1)
Key Terms	136	(1)
Apply Your Knowledge	136	(6)
Exercises	137	(1)
Review Questions	138	(1)
Exam Questions	139	(3)
Answers to Review Questions	142	(1)
Answers to Exam Questions	143	(2)
Suggested Readings and Resources	145	(2)
Troubleshooting Installations	147	(32)
Introduction	150	(1)
Troubleshooting an Attended Installation	150	(9)
Common Problems During Installation	151	(6)
Advanced Startup	157	(1)
Recovery Console	158	(1)
Refer to Compatibility	158	(1)
Troubleshooting an Unattended Installation	159	(7)
Problems with Answer Files	160	(3)
Problems with Sysprep Installations	163	(2)
Problems with RIS Installations	165	(1)
Troubleshooting Failed Installations	166	(5)
Stop Errors or Blue Screen of Death (BSOD)	167	(1)
Stopped Installation	168	(1)
Troubleshooting Process	168	(3)
Chapter Summary	171	(1)
Key Terms	171	(1)
Apply Your Knowledge	172	(7)
Exercises	172	(1)
Review Questions	173	(1)
Exam Questions	173	(3)
Answers to Review Questions	176	(1)
Answers to Exam Questions	176	(2)
Suggested Readings and Resources	178	(1)
Managing Files and Folders	179	(42)
Introduction	182	(1)
Monitoring, Managing, and Troubleshooting Access to Files and Folders	182	(17)
Configuring, Managing, and Troubleshooting File Compression	184	(3)
Controlling Access to Files and Folders by Using Permissions	187	(9)
Optimizing Access to Files and Folders	196	(3)
Managing and Troubleshooting Access to Shared Folders	199	(11)
Connecting to a Shared Resource in Windows XP	199	(2)
Creating and Removing Shared Folders	201	(1)
Working with Share Permissions	202	(2)
Managing Hidden Folders	204	(1)
Handling Offline Files	205	(2)
Managing and Troubleshooting Web Server Resources	207	(3)
Chapter Summary	210	(1)
Key Terms	210	(1)
Apply Your Knowledge	211	(10)
Exercises	211	(1)
Review Questions	212	(1)
Exam Questions	212	(4)
Answers to Review Questions	216	(1)
Answers to Exam Questions	217	(2)
Suggested Readings and Resources	219	(2)
Implementing and Conducting Administration of Resources	221	(42)
Introduction	224	(1)
Connecting to Local and Network Print Devices	224	(12)
Connecting to a Local Print Device	225	(2)
Managing Printers and Print Jobs	227	(5)
Controlling Access to Printers by Using Permissions	232	(3)
Connecting to an Internet Printer	235	(1)
Configuring and Managing File Systems	236	(8)
Converting from One File System to Another File System	237	(1)
Configuring NTFS, FAT32, or FAT File Systems	238	(6)
Managing and Troubleshooting Access To and Synchronizing Offline Files	244	(5)
Client Computer Configuration	245	(2)
Server Configuration	247	(2)
Chapter Summary	249	(1)
Key Terms	249	(1)
Apply Your Knowledge	250	(13)
Exercises	250	(3)
Review Questions	253	(1)
Exam Questions	254	(4)
Answers to Review Questions	258	(1)
Answers to Exam Questions	258	(3)
Suggested Readings and Resources	261	(2)
Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices	263	(44)
Introduction	266	(1)
Implementing, Managing, and Troubleshooting Disk Devices	266	(20)
Installing, Configuring, and Managing DVD and CD-ROM Devices	267	(6)
Monitoring and Configuring Disks	273	(3)
Monitoring, Configuring, and Troubleshooting Volumes	276	(7)
Monitoring and Configuring Removable Media, Such as Tape Devices	283	(3)
Implementing, Managing, and Troubleshooting Display Devices	286	(7)
Configuring Multiple-Display Support	288	(2)
Installing, Configuring, and Troubleshooting a Video Adapter	290	(3)
Configuring Advanced Configuration Power Interface (ACPI)	293	(4)
Chapter Summary	297	(1)
Key Terms	297	(1)
Apply Your Knowledge	298	(9)
Exercises	298	(1)
Review Questions	299	(1)
Exam Questions	299	(4)
Answers to Review Questions	303	(1)
Answers to Exam Questions	304	(1)
Suggested Readings and Resources	305	(2)
Implementing, Managing, and Troubleshooting Input/Output Devices and Drivers	307	(44)
Introduction	310	(1)
Implementing, Managing, and Troubleshooting Input and Output (I/O) Devices	310	(26)
Monitoring, Configuring, and Troubleshooting I/O Devices	312	(10)
Monitoring, Configuring, and Troubleshooting Multimedia Hardware	322	(1)
Installing, Configuring, and Managing Modems	323	(6)
Installing, Configuring, and Managing Infrared Data Association (IrDA) Devices	329	(1)
Installing, Configuring, and Managing Wireless Devices	330	(2)
Installing, Configuring, and Managing USB Devices	332	(1)
Installing, Configuring, and Managing Handheld Devices	333	(1)
Installing, Configuring, and Managing Network Adapters	334	(2)
Managing and Troubleshooting Drivers and Driver Signing	336	(2)
Using Windows XP Rollback	338	(1)
Monitoring and Configuring Multiprocessor Computers	338	(4)
Chapter Summary	342	(1)
Key Terms	342	(1)
Apply Your Knowledge	343	(8)
Exercises	343	(1)
Review Questions	344	(1)
Exam Questions	344	(4)
Answers to Review Questions	348	(1)
Answers to Exam Questions	349	(1)
Suggested Readings and Resources	350	(1)
Monitoring and Optimizing System Performance and Reliability	351	(62)
Introduction	354	(1)
Monitoring, Optimizing, and Troubleshooting Performance of the Windows XP Professional Desktop	354	(21)
Performance Console	354	(6)
Optimizing and Troubleshooting Memory Performance	360	(3)
Optimizing and Troubleshooting Processor Utilization	363	(1)
Optimizing and Troubleshooting Disk Performance	364	(1)
Optimizing and Troubleshooting Application Performance	365	(6)
Configuring, Managing, and Optimizing Scheduled Tasks	371	(3)
Command-Line Utilities	374	(1)
Managing, Monitoring, and Optimizing System Performance for Mobile Users	375	(5)
Managing Multiple Hardware Profiles for Laptop Users	378	(2)
Restoring and Backing Up the Operating System, System State Data, and User Data	380	(16)
Recovering System State Data and User Data by Using Windows Backup	380	(7)
Returning to the Last Known Good Configuration	387	(1)
Troubleshooting System Restoration by Starting in Safe Mode	388	(1)
Recovering System State Data and User Data by Using the Recovery Console	389	(2)
Using Automated System Recovery (ASR)	391	(3)
Using System Restore to Restore Your Computer to an Earlier State	394	(2)
Chapter Summary	396	(1)
Key Terms	397	(1)
Apply Your Knowledge	397	(16)
Exercises	397	(4)
Review Questions	401	(1)
Exam Questions	402	(5)
Answers to Review Questions	407	(1)
Answers to Exam Questions	408	(3)
Suggested Readings and Resources	411	(2)
Configuring and Troubleshooting the Desktop Environment	413	(38)
Introduction	416	(1)
Configuring and Managing User Profiles and Desktop Settings	416	(14)
Transferring Files and Settings Between Computers	421	(3)
Implementing Roaming Profiles	424	(5)
Establishing Mandatory Profiles	429	(1)
Configuring Support for Multiple Languages or Multiple Locations	430	(5)
Enabling Multiple-Language Support	430	(2)
Configuring Multiple-Language Support for Users	432	(1)
Configuring Local Settings	433	(1)
Configuring Modem Connections for Multiple Locations	434	(1)
Managing Applications by Using Windows Installer Packages	435	(6)
Understanding MSI Features and Support	438	(1)
Using Group Policy to Deploy MSI Packages	439	(2)
Chapter Summary	441	(1)
Key Terms	441	(1)
Apply Your Knowledge	442	(9)
Exercises	442	(1)
Review Questions	443	(1)
Exam Questions	444	(3)
Answers to Review Questions	447	(1)
Answers to Exam Questions	448	(2)
Suggested Readings and Resources	450	(1)
Implementing, Managing, and Troubleshooting Network Protocols and Services	451	(54)
Introduction	454	(1)
Configuring and Troubleshooting the TCP/IP Protocol	454	(19)
Configuring IP Addresses	456	(12)
Troubleshooting TCP/IP	468	(5)
Using Network Connections to Connect to Computers	473	(12)
Understanding Remote Access	475	(4)
Using a VPN Connection to Connect to Computers	479	(2)
Creating a Dial-Up Connection to Connect to a Remote Access Server	481	(1)
Connecting to the Internet by Using Dial-Up Networking	482	(1)
Configuring and Troubleshooting Internet Connection Sharing (ICS)	482	(3)
Connecting to Resources by Using Internet Explorer	485	(2)
Blocking Pop-ups with the Updates from SP2	487	(1)
Configuring, Managing, and Implementing Internet Information Services (IIS)	487	(2)
Configuring, Managing, and Troubleshooting Remote Desktop and Remote Assistance	489	(3)
Remote Assistance	491	(1)
Configuring, Managing, and Troubleshooting an Internet Connection Firewall (ICF)	492	(1)
Configuring a Windows Firewall after Installing SP2	493	(1)
Chapter Summary	493	(1)
Key Terms	494	(1)
Apply Your Knowledge	495	(10)
Exercises	495	(2)
Review Questions	497	(1)
Exam Questions	497	(5)
Answers to Review Questions	502	(1)
Answers to Exam Questions	503	(1)
Suggested Readings and Resources	504	(1)
Configuring, Managing, and Troubleshooting Security	505	(42)
Introduction	508	(1)
Configuring, Managing, and Troubleshooting Encrypting File System (EFS)	508	(15)
Encrypting File System Basics	508	(9)
Encrypting Files	517	(2)
Decrypting Files	519	(1)
Troubleshooting EFS	519	(4)
Configuring, Managing, and Troubleshooting a Security Configuration and Local Security Policy	523	(10)
Account Policies	525	(1)
Local Policies	526	(2)
Public Key Policies	528	(1)
Software Restriction Policies	528	(1)
IP Security Policies on a Local Computer	529	(1)
How Local Security Policy Works When Joined to a Domain	530	(1)
File System, Registry, and System Services	531	(2)
Configuring, Managing, and Troubleshooting Internet Explorer Security Settings	533	(4)
Managing Security After Installing SP2	535	(2)
Chapter Summary	537	(1)
Key Terms	537	(1)
Apply Your Knowledge	537	(10)
Exercises	538	(1)
Review Questions	538	(1)
Exam Questions	539	(4)
Answers to Review Questions	543	(1)
Answers to Exam Questions	543	(2)
Suggested Readings and Resources	545	(2)
Configuring, Managing, and Troubleshooting Users and Groups	547	(38)
Introduction	550	(1)
Configuring, Managing, and Troubleshooting Local User and Group Accounts	550	(22)
Configuring and Managing Local Groups	555	(3)
Configuring, Managing, and Troubleshooting Auditing	558	(4)
Configuring, Managing, and Troubleshooting Account Settings	562	(3)
Configuring, Managing, and Troubleshooting Account Policy	565	(2)
Configuring, Managing, and Troubleshooting User and Group Rights	567	(2)
Troubleshooting Cached Credentials	569	(3)
Chapter Summary	572	(1)
Key Terms	572	(1)
Apply Your Knowledge	573	(12)
Exercises	573	(2)
Review Questions	575	(1)
Exam Questions	575	(5)
Answers to Review Questions	580	(1)
Answers to Exam Questions	580	(2)
Suggested Readings and Resources	582	(3)
Part II: Final Review
Fast Facts	585	(36)
Manually Installing Windows XP Professional	585	(2)
Automating Windows XP Professional Installation	587	(2)
Upgrading Windows XP Professional	589	(1)
Troubleshooting Installations	590	(3)
Managing Files and Folders	593	(2)
Implementing and Conducting Administration of Resources	595	(3)
Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices	598	(5)
Implementing, Managing, and Troubleshooting Input/Output Devices and Drivers	603	(2)
Monitoring and Optimizing System Performance and Reliability	605	(6)
Configuring and Troubleshooting the Desktop Environment	611	(2)
Implementing, Managing, and Troubleshooting Network Protocols and Services	613	(3)
Configuring, Managing, and Troubleshooting Security	616	(2)
Configuring, Managing, and Troubleshooting Users and Groups	618	(3)
Practice Exam	621	(36)
Answers to Practice Exam	645	(12)
Part III: Appendixes
CD Contents and Installation Instructions	657	(6)
Multiple Test Modes	657	(1)
Study Mode	657	(1)
Certification Mode	657	(1)
Custom Mode	657	(1)
Adaptive Mode	657	(1)
Missed Question Mode	658	(1)
Non-Duplicate Mode	658	(1)
Question Types	658	(1)
Random Questions and Order of Answers	658	(1)
Detailed Explanations of Correct and Incorrect Answers	659	(1)
Attention to Exam Objectives	659	(1)
Installing the CD	659	(3)
Creating a Shortcut to the MeasureUp Practice Tests	660	(1)
Installing the CD-ROM for MeasureUp Microsoft Office Specialist (MOS) Test Engines	661	(1)
Technical Support	662	(1)
Glossary	663	(14)
Index	677

Excerpts

Introduction Introduction MCSA/MCSE Windows XP Professional Exam Prep (Exam 70-270)is designed for network administrators, network engineers, and consultants who are pursuing the Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MCSE) certifications for Windows XP Professional. This book covers the "Installing, Configuring, and Administering Microsoft Windows XP Professional" exam (70-270), a core exam for the MCSA and MCSE certifications. The exam is designed to measure your skill and ability to implement, administer, and troubleshoot computers running Windows XP Professional. Microsoft not only tests you on your knowledge of the desktop operating system, but it has purposefully developed questions on the exam to force you to problem-solve in the same way that you would when presented with a real-life error. Passing this exam demonstrates your competency in administration. This book covers all the objectives that Microsoft has established for exam 70-270. It doesn't offer end-to-end coverage of the Windows XP operating system; rather, it helps you develop the specific core competencies that you need to master as a network administrator. Also, this book has been updated to include coverage of the SP2 release. In the book, you will see special SP2 icons by the new SP2 material the 70-270 exam covers. You should be able to pass the exam by learning the material in this book, without taking a class. How This Book Helps You When anyone embarks on a certification track, the first thought is to get certified, put some letters after your name, strengthen your resume, and move on to the next step. Selecting a method of study for that certification often is a choice between a hands-on laboratory class of a few days, or a self-study method pieced together with books and your own lab environment that is not bound by any time limits. Your choice depends on how you study best and what type of reference material you want available to you after you have passed the exam. People study in a combination of different ways--by doing, by seeing, and by hearing/writing. This book's design fulfills all three of these study methods. For the kinesthetic, there are hands-on study strategies listed at the beginning of each chapter. You will also discover Challenge exercises and Step by Step instructions that walk you through the skills you need to master in Windows XP Professional. The visual learner can find plenty of screen shots explaining the concepts described in the text. The auditory learner can reinforce skills by reading out loud and copying down key concepts and exam tips scattered throughout the book. Finally, the Fast Facts section enables everyone to brush up on the essentials and be wholly prepared when walking into the test center to take the exam. While reading this book, you will realize that it stands the test of time. You will be able to turn to it over and over again. This book gives you a self-guided tour of all the areas that are covered by the "Installing, Configuring, and Administering Microsoft Windows XP Professional" exam. The goal is to teach you the specific skills you need to achieve your MCSA or MCSE certification. You'll also find helpful hints, tips, examples, exercises, and references to additional study materials. Organization This book is organized around the individual objectives from Microsoft's preparation guide for the "Installing, Configuring, and Administering Microsoft Windows XP Professional" exam. Every objective is covered in this book. The objectives are not covered in exactly the same order in which you'll find them in the official preparation guide (which you can download from http://www.microsoft.com/learning