MCSA/MCSE Self-Paced Training Kit (Exam 70-270) Installing, Configuring, and Administering Microsoft Windows XP Professional

by Northrup, Tony; Glenn, Walter

• ISBN13: 9780735621527
• ISBN10: 0735621527
• Edition: 2nd
• Format: Paperback
• Copyright: 2005-02-09
• Publisher: Microsoft Press

Summary

Fully updated for Windows XP Service Pack 2, this popular kit delivers in-depth preparation for core MCSA/MCSE Exam 70-270, including self-paced training, expert exam tips, full review, 425-question test bank, case studies, trial software, and more.

Author Biography

Tony Northrup, MVP, MCSE, MCTS, and CISSP, is a consultant and author. Tony started programming before Windows 1.0 was released, and has also focused on Windows administration and development. He has written about 25 books covering Windows and Web development, networking, and security. Among other titles, Tony is author of MCTS Self-Paced Training Kit (Exam 70-536): Microsoft? .NET Framework?Application Development Foundation, Second Edition.

Table of Contents

Acknowledgments	xxxv
About This Book	xxxvii
Intended Audience	xxxvii
Prerequisites	xxxviii
About the CD-ROM	xxxviii
Features of This Book	xxxviii
Part I: Learn at Your Own Pace	xxxix
Part II: Prepare for the Exam	xxxix
Informational Notes	xl
Notational Conventions	xl
Keyboard Conventions	xli
Getting Started	xli
Hardware Requirements	xli
Software Requirements	xlii
Setup Instructions	xlii
The Microsoft Certified Professional Program	xliii
Certifications	xliv
Requirements for Becoming a Microsoft Certified Professional	xliv
Technical Support	xlv
Evaluation Edition Software Support	xlvi
Part 1 Learn at Your Own Pace
Introduction to Windows XP Professional	3
Why This Chapter Matters	3	(1)
Before You Begin	3	(1)
Lesson 1: Explaining Windows XP	4	(4)
Available Windows XP Editions	4	(2)
Lesson Review	6	(1)
Lesson Summary	7	(1)
Lesson 2: Identifying Major Features of Windows XP Service Pack 2	8	(8)
How to Determine Whether Service Pack 2 Is Installed	8	(1)
Major Enhancements Included in Windows XP Service Pack 2	9	(5)
Lesson Review	14	(1)
Lesson Summary	15	(1)
Lesson 3: Identifying Key Characteristics of Workgroups and Domains	16	(5)
How Workgroups Work	16	(1)
How Domains Work	17	(2)
Lesson Review	19	(1)
Lesson Summary	20	(1)
Lesson 4: Logging On and Off Windows XP Professional	21	(11)
How to Log On Locally to the Computer Running Windows XP Professional	21	(3)
Windows XP Professional Authentication Process	24	(1)
How to Use a Password Reset Disk	25	(1)
How to Run Programs with Different User Credentials	26	(1)
The Purpose of Fast Logon Optimization	27	(1)
How to Log Off Windows XP Professional	27	(1)
Features of the Windows Security Dialog Box	27	(2)
Practice: Creating a Password Reset Disk	29	(1)
Lesson Review	30	(1)
Lesson Summary	31	(1)
Case Scenario Exercises	32	(1)
Scenario 1.1	32	(1)
Scenario 1.2	33	(1)
Troubleshooting Lab	33	(1)
Chapter Summary	33	(1)
Exam Highlights	34	(3)
Key Points	35	(1)
Key Terms	35	(2)
Questions and Answers	37
Installing Windows XP Professional	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Preparing for Installation	2	(10)
Overview of Preinstallation Tasks	2	(1)
Windows XP Professional Hardware Requirements	2	(1)
How to Verify Hardware Compatibility with the Windows Catalog	3	(1)
What Are Disk Partitions?	3	(1)
Guidelines for Choosing a File System	4	(3)
Guidelines for Choosing Domain or Workgroup Membership	7	(1)
How to Ensure You Have the Necessary Information Before Installing Windows XP Professional	8	(1)
How Microsoft Grants Software Licenses	9	(1)
Practice: Prepare for Installation	9	(1)
Lesson Review	10	(1)
Lesson Summary	11	(1)
Lesson 2: Installing Windows XP Professional from a CD-ROM	12	(13)
Overview of Windows XP Professional Setup	12	(1)
How to Initiate Text Mode Setup	12	(2)
How to Run the Setup Wizard	14	(1)
How to Install Windows XP Professional Networking Components	15	(1)
How the Installation Is Completed	16	(1)
What Is Dynamic Update?	17	(1)
Practice: Installing Windows XP Professional	18	(5)
Lesson Review	23	(1)
Lesson Summary	24	(1)
Lesson 3: Installing Windows XP Professional over the Network	25	(7)
How to Prepare for a Network Installation	25	(1)
How to Install over the Network	26	(1)
How to Modify the Setup Process Using Winnt.exe	27	(1)
How to Modify the Setup Process Using Winnt32.exe	28	(2)
Lesson Review	30	(1)
Lesson Summary	31	(1)
Lesson 4: Upgrading Earlier Versions of Windows to Windows XP Professional	32	(5)
Client Upgrade Paths	32	(1)
How to Generate a Hardware Compatibility Report	33	(1)
How to Upgrade Compatible Computers Running Windows 98	34	(1)
How to Upgrade Compatible Computers Running Windows NT 4.0	34	(1)
Lesson Review	35	(1)
Lesson Summary	36	(1)
Lesson 5: Troubleshooting Windows XP Professional Setup	37	(5)
Guidelines for Resolving Common Problems	37	(2)
Guidelines for Troubleshooting Setup Failures Using the Windows XP Setup Logs	39	(1)
Lesson Review	40	(1)
Lesson Summary	41	(1)
Lesson 6: Activating and Updating Windows XP Professional	42	(8)
Guidelines for Activating Windows Following Installation	42	(1)
How to Scan a System and Display Available Updates Using the Windows Update Site	43	(1)
How to Configure Automatic Updates	43	(1)
What Is Software Update Services?	44	(2)
What Are Service Packs?	46	(3)
Practice: Configuring Automatic Updates	49	(1)
Lesson Review	49	(1)
Lesson Summary	50	(1)
Case Scenario Exercises	50	(2)
Scenario 2.1	50	(1)
Scenario 2.2	51	(1)
Troubleshooting Lab	52	(1)
Scenario	52	(1)
Question	52	(1)
Chapter Summary	53	(1)
Exam Highlights	53	(3)
Key Points	54	(1)
Key Terms	54	(2)
Questions and Answers	56
Deploying Windows XP Professional	1	(1)
Why This Chapter Matters	1	(2)
Before You Begin	2	(1)
Lesson 1: Creating Unattended Installations by Using Windows Setup Manager	3	(15)
Overview of Unattended Installations	3	(1)
How to Find the Windows XP Deployment Tools	4	(1)
What Windows Setup Manager Does	4	(2)
How to Use the Windows Setup Manager to Create an Answer File	6	(6)
How to Start an Unattended Installation	12	(1)
Practice: Creating Unattended Installations with Windows Setup Manager	13	(3)
Lesson Review	16	(1)
Lesson Summary	16	(2)
Lesson 2: Using Disk Duplication to Deploy Windows XP Professional	18	(7)
Overview of Disk Duplication	18	(1)
How to Extract the Windows System Preparation Tool	19	(1)
Preparing a Computer for the Creation of a Master Image by Using the System Preparation Tool	19	(1)
How to Install Windows XP Professional from a Master Disk Image	20	(1)
Practice: Deploying Windows XP Professional by Using Disk Duplication	21	(3)
Lesson Review	24	(1)
Lesson Summary	24	(1)
Lesson 3: Performing Remote Installations	25	(9)
Overview of RIS	25	(1)
Installing and Configuring RIS	26	(4)
Requirements for RIS Client Computers	30	(2)
Lesson Review	32	(1)
Lesson Summary	33	(1)
Lesson 4: Using Tools to Simplify Deployment	34	(7)
How to Use the Files And Settings Transfer Wizard	34	(2)
What Is the User State Migration Tool?	36	(1)
How to Manage Applications by Using Windows Installer	37	(3)
Lesson Review	40	(1)
Lesson Summary	40	(1)
Case Scenario Exercise	41	(1)
Scenario	41	(1)
Questions	41	(1)
Troubleshooting Lab	42	(1)
Chapter Summary	43	(1)
Exam Highlights	43	(2)
Key Points	43	(1)
Key Terms	44	(1)
Questions and Answers	45
Modifying and Troubleshooting the Startup Process	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Explaining the Startup Process	2	(13)
Files Used in the Startup Process	2	(1)
What Happens During the Preboot Sequence	3	(1)
What Happens During the Boot Sequence	4	(2)
What Is the BOOT.INI File?	6	(3)
What Happens During the Kernel Load Phase	9	(1)
What Happens During the Kernel Initialization Phase	10	(2)
What Happens During the Logon Phase	12	(1)
Lesson Review	12	(1)
Lesson Summary	13	(2)
Lesson 2: Editing the Registry	15	(10)
What Is the Registry	15	(1)
The Hierarchical Structure of the Registry	16	(4)
How to View and Edit the Registry Using the Registry Editor	20	(1)
Practice: Modifying the Registry	21	(2)
Lesson Review	23	(1)
Lesson Summary	24	(1)
Lesson 3: Troubleshooting Problems Using Startup and Recovery Tools	25	(12)
Guidelines for Troubleshooting Startup Using Safe Mode	25	(2)
Guidelines for Troubleshooting Startup Using the Last Known Good Configuration	27	(2)
Additional Advanced Boot Options	29	(1)
How to Perform Troubleshooting and Recovery Tasks Using the Recovery Console	30	(4)
Practice: Installing and Accessing the Windows XP Professional Recovery Console	34	(2)
Lesson Review	36	(1)
Lesson Summary	37	(1)
Case Scenario Exercise	37	(1)
Scenario	37	(1)
Questions	38	(1)
Troubleshooting Lab	38	(2)
Chapter Summary	40	(1)
Exam Highlights	40	(2)
Key Points	40	(1)
Key Terms	41	(1)
Questions and Answers	42
Configuring Windows XP Professional	1	(1)
Why This Chapter Matters	1	(2)
Before You Begin	2	(1)
Lesson 1: Configuring and Troubleshooting the Display	3	(10)
How to Configure Display and Desktop Properties	3	(5)
How to Configure Multiple Displays	8	(4)
Lesson Review	12	(1)
Lesson Summary	12	(1)
Lesson 2: Configuring Power Options	13	(8)
How to Select a Power Scheme	13	(2)
How to Configure Advanced Power Options	15	(1)
How to Enable Hibernate Mode	16	(1)
How to Configure Advanced Power Management	16	(1)
How to Configure an Uninterruptible Power Supply	17	(1)
Practice: Configuring Power Options	18	(1)
Lesson Review	19	(1)
Lesson Summary	20	(1)
Lesson 3: Configuring System Settings	21	(19)
How to Configure System Performance Options	21	(6)
How to Configure User Profiles	27	(4)
How to Configure Startup and Recovery Settings	31	(3)
How to Configure Environment Variables	34	(1)
How to Configure Error Reporting	35	(1)
Practice: Configuring System Settings by Using Control Panel	36	(1)
Lesson Review	37	(2)
Lesson Summary	39	(1)
Lesson 4: Configuring Languages, Locations, and Accessibility Options	40	(11)
How to Configure and Troubleshoot Regional and Language Options	40	(3)
How to Configure and Troubleshoot Accessibility Options	43	(5)
Practice: Configuring Multiple Languages by Using Control Panel	48	(1)
Lesson Review	49	(1)
Lesson Summary	50	(1)
Lesson 5: Managing Windows Components	51	(5)
How to Add Windows Components	51	(2)
How to Remove Windows Components	53	(1)
How to Manage Internet Information Services	53	(2)
Lesson Review	55	(1)
Lesson Summary	56	(1)
Case Scenario Exercise	56	(2)
Scenario	56	(1)
Questions	56	(2)
Troubleshooting Lab	58	(1)
Chapter Summary	59	(1)
Exam Highlights	59	(3)
Key Points	59	(1)
Key Terms	60	(2)
Questions and Answers	62
Installing, Managing, and Troubleshooting Hardware Devices and Drivers	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Installing a Hardware Device	2	(9)
How to Install Hardware Automatically	2	(3)
How to Install Hardware Manually	5	(3)
Practice: Running the Add Hardware Wizard	8	(1)
Lesson Review	9	(1)
Lesson Summary	9	(2)
Lesson 2: Configuring and Troubleshooting Hardware Devices	11	(16)
How to Configure and Troubleshoot Devices Using Device Manager	11	(3)
How to Install, Configure, Manage, and Troubleshoot Fax Support	14	(4)
How to Manage and Troubleshoot the Most Common I/O Devices	18	(6)
Practice: Disabling and Re-enabling a Hardware Device	24	(1)
Lesson Review	25	(1)
Lesson Summary	26	(1)
Lesson 3: Viewing and Configuring Hardware Profiles	27	(5)
When to Use Hardware Profiles	27	(1)
How to Create a Hardware Profile	27	(2)
How to Manage Hardware Profiles	29	(1)
How to Configure Hardware Settings in a Profile	29	(1)
How to Select a Hardware Profile During Startup	30	(1)
Lesson Review	30	(1)
Lesson Summary	31	(1)
Lesson 4: Configuring and Troubleshooting Device Drivers	32	(5)
What Is the Driver.cab File?	32	(1)
Actions You Can Take to Update Drivers	32	(1)
How to Configure and Monitor Driver Signing	33	(2)
Practice: Configuring Driver Signature Settings and Scanning for Unsigned Drivers	35	(1)
Lesson Review	36	(1)
Lesson Summary	37	(1)
Case Scenario Exercise	37	(2)
Scenario	38	(1)
Questions	38	(1)
Troubleshooting Lab	39	(1)
Chapter Summary	40	(1)
Exam Highlights	41	(2)
Key Points	41	(1)
Key Terms	41	(2)
Questions and Answers	43
Setting Up and Managing User Accounts	1	(7)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Introduction to User Accounts	2	(7)
Local User Accounts	2	(1)
Domain User Accounts	3	(1)
Built-In User Accounts	4	(2)
How to Enable or Disable the Guest Account	6	(1)
Lesson Review	7	(1)
Lesson Summary	8	(1)
Lesson 2: Planning New User Accounts	9	(3)
Naming Conventions	9	(1)
Password Guidelines	10	(2)
Lesson Review	12	(1)
Lesson Summary	12	(1)
Lesson 3: Modifying, Creating, and Deleting User Accounts	13	(15)
User Accounts Tool	13	(4)
Computer Management Snap-In	17	(3)
How to Create a Password Reset Disk	20	(1)
Practice: Modifying, Creating, and Deleting Local User Accounts	21	(5)
Lesson Review	26	(1)
Lesson Summary	27	(1)
Lesson 4: Configuring Properties for User Accounts	28	(4)
The General Tab	28	(1)
The Member Of Tab	29	(1)
The Profile Tab	29	(3)
Practice: Modifying User Account Properties	32	(4)
Lesson Review	33	(2)
Lesson Summary	35	(1)
Lesson 5: Implementing Groups	36	(10)
What Is a Group?	36	(1)
Guidelines for Using Local Groups	37	(1)
How to Create Local Groups	38	(1)
How to Add Members to a Local Group	39	(1)
How to Delete Local Groups	40	(1)
Built-In Local Groups	40	(2)
Built-In System Groups	42	(1)
Practice: Creating and Managing Local Groups	42	(2)
Lesson Review	44	(1)
Lesson Summary	45	(1)
Case Scenario Exercise	46	(1)
Scenario	46	(1)
Questions	46	(1)
Troubleshooting Lab	47	(2)
Chapter Summary	49	(1)
Exam Highlights	49	(2)
Key Points	49	(1)
Key Terms	50	(1)
Questions and Answers	51
Securing Resources with NTFS Permissions	8
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Introduction to NTFS Permissions	2	(6)
Standard NTFS Folder Permissions	2	(1)
Standard NTFS File Permissions	3	(1)
How Windows XP Professional Uses Access Control Lists	3	(1)
How Effective Permissions Are Calculated When Multiple Sets of NTFS Permissions Are in Effect	3	(2)
How NTFS Permissions Inheritance Is Controlled	5	(1)
Lesson Review	6	(1)
Lesson Summary	7	(1)
Lesson 2: Assigning NTFS Permissions and Special Permissions	8	(15)
How to Assign or Modify Permissions	8	(2)
How to Grant or Deny Special Permissions	10	(3)
How to Take Ownership of Files and Folders	13	(1)
How to Prevent Permissions Inheritance	14	(1)
Guidelines for Planning NTFS Permissions	14	(1)
Practice: Planning and Assigning NTFS Permissions	15	(6)
Lesson Review	21	(1)
Lesson Summary	22	(1)
Lesson 3: Supporting NTFS Permissions	23	(9)
Effect on NTFS File and Folder Permissions When Files and Folders Are Copied	23	(1)
Effect on NTFS File and Folder Permissions When Files and Folders Are Moved	24	(1)
How to Troubleshoot Common Permissions Problems	25	(1)
Practice: Managing NTFS Permissions	26	(4)
Lesson Review	30	(1)
Lesson Summary	31	(1)
Case Scenario Exercise	32	(1)
Scenario	32	(1)
Questions	32	(1)
Troubleshooting Lab	33	(2)
Scenario	33	(1)
Questions	34	(1)
Chapter Summary	35	(1)
Exam Highlights	36	(1)
Key Points	36	(1)
Key Terms	36	(1)
Questions and Answers	37
Administering Shared Folders	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Introduction to Shared Folders	2	(18)
Simple File Sharing	2	(1)
Shared Folder Permissions	3	(1)
Requirements for Sharing a Folder	3	(1)
Characteristics of Shared Folder Permissions	4	(1)
How to Share a Folder	4	(1)
How to Assign Shared Folder Permissions	5	(1)
How to Create Multiple Share Names for a Shared Folder	6	(1)
How to Modify a Shared Folder	7	(1)
How to Connect to a Shared Folder	7	(2)
What Are Administrative Shares?	9	(1)
How to Manage Shared Folders by Using Computer Management	10	(3)
Guidelines for Shared Folder Permissions	13	(1)
Practice: Managing Shared Folders	14	(3)
Lesson Review	17	(1)
Lesson Summary	18	(2)
Lesson 2: Combining Shared Folder Permissions and NTFS Permissions	20	(4)
How to Calculate Effective Permissions for Folders That Have Shared Folder and NTFS Permissions	20	(1)
Rules When Combining Shared Folder Permissions and NTFS Permissions	20	(1)
Practice: Combining Permissions	21	(2)
Lesson Review	23	(1)
Lesson Summary	24	(1)
Case Scenario Exercise	24	(2)
Scenario	24	(2)
Questions	26	(1)
Troubleshooting Lab	26	(2)
Chapter Summary	28	(1)
Exam Highlights	29	(1)
Key Points	29	(1)
Key Terms	29	(1)
Questions and Answers	30
Managing Data Storage	1	(1)
Why This Chapter Matters	1	(2)
Before You Begin	2	(1)
Lesson 1: Managing and Troubleshooting Disks and Volumes	3	(25)
Overview of Basic and Dynamic Disks	3	(3)
Managing Hard Disks by Using the Disk Management Tool	6	(15)
How to Manage Disks Remotely By Using Computer Management	21	(1)
How to Manage Disks from the Command Line by Using Diskpart	21	(1)
How to Troubleshoot Disks and Volumes	22	(1)
Removable Media	23	(3)
Practice: Managing Hard Disks	26	(1)
Lesson Review	26	(1)
Lesson Summary	27	(1)
Lesson 2: Managing Compression	28	(11)
What Is the Compressed Folders Feature?	28	(1)
How to Compress Files, Folders, or Volumes by Using NTFS Compression	29	(5)
Practice: Managing Compression	34	(3)
Lesson Review	37	(1)
Lesson Summary	38	(1)
Lesson 3: Managing Disk Quotas	39	(10)
Overview of Disk Quotas	39	(1)
How to Set Disk Quotas	40	(3)
How to Determine the Status of Disk Quotas	43	(1)
How to Monitor Disk Quotas	43	(1)
Guidelines for Using Disk Quotas	43	(1)
Practice: Managing Disk Quotas	44	(3)
Lesson Review	47	(1)
Lesson Summary	48	(1)
Lesson 4: Increasing Security by Using EFS	49	(8)
Overview of EFS	49	(2)
How to Encrypt a Folder	51	(1)
How to Decrypt a Folder	51	(1)
How to Control Encryption From the Command Line by Using the Cipher Command	52	(1)
How to Create an EFS Recovery Agent	52	(1)
Practice: Increasing Security by Using EFS	53	(1)
Lesson Review	54	(1)
Lesson Summary	55	(2)
Lesson 5: Maintaining Disks with Disk Defragmenter, Check Disk, and Disk Cleanup	57	(12)
How to Analyze and Defragment Disks with Disk Defragmenter	57	(3)
How to Scan a Hard Disk for Errors with Check Disk	60	(2)
How to Free Up Disk Space with Disk Cleanup	62	(3)
Practice: Maintaining Disks	65	(2)
Lesson Review	67	(1)
Lesson Summary	68	(1)
Lesson 6: Configuring Offline Folders and Files	69	(8)
How to Enable the Offline Files Feature On Your Computer	69	(1)
How to Make Folders and Files Available Offline	70	(1)
How to Configure Your Computer to Share Offline Folders and Files	71	(1)
How to Synchronize Offline Folders and Files	72	(2)
Practice: Configuring Offline Folders and Files	74	(2)
Lesson Review	76	(1)
Lesson Summary	76	(1)
Case Scenario Exercise	77	(1)
Scenario	77	(1)
Questions	77	(1)
Troubleshooting Lab	78	(1)
Chapter Summary	79	(1)
Exam Highlights	80	(3)
Key Points	80	(1)
Key Terms	80	(3)
Questions and Answers	83
Setting Up, Configuring, and Troubleshooting Printers	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Introduction to Windows XP Professional Printing	2	(5)
Important Printing Terms	2	(1)
Requirements for Network Printing	3	(1)
Guidelines for Developing a Network-wide Printing Strategy	4	(1)
Lesson Review	5	(1)
Lesson Summary	6	(1)
Lesson 2: Setting Up Network Printers	7	(14)
How to Add and Share a Local Printer	7	(3)
How to Add and Share a Network Interface Printer	10	(2)
How to Add an LPR Port	12	(1)
How to Configure Client Computers So Users Can Print	13	(2)
Practice: Installing a Network Printer	15	(4)
Lesson Review	19	(1)
Lesson Summary	20	(1)
Lesson 3: Connecting to Network Printers	21	(5)
Add Printer Wizard Options	21	(1)
How to Connect Directly to a Shared Printer	22	(1)
How to Use a Web Browser	23	(1)
How to Find a Printer Using the Search Assistant	23	(1)
Lesson Review	24	(1)
Lesson Summary	25	(1)
Lesson 4: Configuring Network Printers	26	(7)
How to Share an Existing Printer	26	(1)
How to Install Additional Printer Drivers	27	(2)
How to Stop the Sharing of a Printer	29	(1)
How to Create a Printer Pool	29	(1)
How to Set Priorities Among Printers	30	(1)
Lesson Review	31	(1)
Lesson Summary	32	(1)
Lesson 5: Troubleshooting Setup and Configuration Problems	33	(3)
How to Use Windows Troubleshooters	33	(1)
Possible Solutions to Common Troubleshooting Scenarios	34	(1)
Lesson Review	35	(1)
Lesson Summary	35	(1)
Case Scenario Exercise	36	(1)
Scenario	36	(1)
Questions	36	(1)
Troubleshooting Lab	37	(1)
Scenario	37	(1)
Question	37	(1)
Chapter Summary	37	(1)
Exam Highlights	38	(2)
Key Points	38	(1)
Key Terms	39	(1)
Questions and Answers	40
Managing Printers and Documents	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Introduction to Printer Administration	2	(8)
Printer Management Tasks	2	(1)
Document Management Tasks	2	(1)
Common Printer Problems that Require Troubleshooting	3	(1)
How to Access Printers	3	(1)
Windows XP Professional Print Permissions	4	(3)
Practice: Changing the Default Permissions on a Printer	7	(1)
Lesson Review	8	(1)
Lesson Summary	9	(1)
Lesson 2: Managing Printers	10	(10)
How to Assign Forms to Paper Trays	10	(1)
How to Set Up a Separator Page	11	(2)
How to Pause a Printer and Cancel Documents	13	(1)
How to Redirect Documents to a Different Printer	13	(1)
Formats Supported by the WinPrint Print Processor	14	(1)
How to Configure Spooling Options	15	(1)
How to Take Ownership of a Printer	16	(1)
Practice: Managing Printers	17	(1)
Lesson Review	18	(1)
Lesson Summary	19	(1)
Lesson 3: Managing Documents	20	(6)
How to Pause, Restart, and Cancel a Document	20	(1)
How to Set Notification, Priority, and Printing Time	21	(1)
Practice: Managing Documents	22	(2)
Lesson Review	24	(1)
Lesson Summary	25	(1)
Lesson 4: Administering Printers by Using a Web Browser	26	(3)
The Advantages of Using a Web Browser to Manage Printers	26	(1)
How to Access Printers Using a Web Browser	26	(1)
Lesson Review	27	(1)
Lesson Summary	28	(1)
Lesson 5: Troubleshooting Common Printing Problems	29	(3)
Guidelines for Examining a Printing Problem	29	(1)
Solutions to Common Printing Problems	29	(2)
How to Solve Printing Problems Using the Windows XP Professional Printing Troubleshooter	31	(1)
Lesson Review	31	(1)
Lesson Summary	31	(1)
Case Scenario Exercise	32	(1)
Scenario	32	(1)
Questions	32	(1)
Troubleshooting Lab	33	(1)
Chapter Summary	34	(1)
Exam Highlights	35	(2)
Key Points	35	(1)
Key Terms	36	(1)
Questions and Answers	37
Supporting TCP/IP	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Configuring and Troubleshooting TCP/IP	2	(24)
What Is an IP Address?	2	(4)
How to Configure TCP/IP to Use a Static IP Address	6	(2)
How to Configure TCP/IP to Obtain an IP Address Automatically	8	(1)
What Is Automatic Private IP Addressing?	9	(2)
How to Specify an Alternate Configuration for TCP/IP	11	(1)
How to Use TCP/IP Tools to Troubleshoot a Connection	12	(6)
Practice: Configuring and Troubleshooting TCP/IP	18	(5)
Lesson Review	23	(2)
Lesson Summary	25	(1)
Lesson 2: Understanding the Domain Name System	26	(7)
What Is the Domain Namespace?	26	(3)
Domain-Naming Guidelines	29	(1)
What Are Zones?	29	(1)
What Are Name Servers?	30	(1)
Lesson Review	31	(1)
Lesson Summary	32	(1)
Lesson 3: Overview of Name Resolution	33	(5)
How a Forward Lookup Query Works	33	(1)
What Is Name Server Caching?	34	(1)
How a Reverse Lookup Query Works	35	(1)
Lesson Review	36	(1)
Lesson Summary	37	(1)
Lesson 4: Configuring a DNS Client	38	(6)
How to Configure DNS Server Addresses	38	(2)
How to Configure DNS Query Settings	40	(2)
Practice: Configuring a DNS Client	42	(1)
Lesson Review	43	(1)
Lesson Summary	44	(1)
Case Scenario Exercise	44	(1)
Scenario	44	(1)
Questions	44	(1)
Troubleshooting Lab	45	(1)
Chapter Summary	46	(1)
Exam Highlights	47	(2)
Key Points	47	(1)
Key Terms	47	(2)
Questions and Answers	49
Overview of Active Directory Service	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Overview of Active Directory	2	(12)
The Advantages of Active Directory	2	(1)
Logical Structure of Active Directory	3	(6)
Physical Structure of Active Directory	9	(2)
Replication Within an Active Directory Site	11	(1)
Lesson Review	12	(1)
Lesson Summary	12	(2)
Lesson 2: Important Active Directory Concepts	14	(7)
What Is the Active Directory Schema?	14	(1)
What Is the Global Catalog?	15	(2)
What Is a Namespace?	17	(1)
Naming Conventions	17	(2)
Lesson Review	19	(1)
Lesson Summary	20	(1)
Case Scenario Exercise	21	(1)
Scenario	21	(1)
Questions	22	(1)
Troubleshooting Lab	22	(1)
Chapter Summary	23	(1)
Exam Highlights	24	(2)
Key Points	24	(1)
Key Terms	24	(2)
Questions and Answers	26
Configuring Network and Internet Connections	1	(1)
Why This Chapter Matters	1	(2)
Before You Begin	2	(1)
Lesson 1: Configuring Local Area Network (LAN) Connections	3	(16)
Viewing LAN Connections	3	(1)
Configuring a LAN Connection	4	(7)
The New Connection Wizard	11	(4)
Practice: Configuring a LAN Connection	15	(2)
Lesson Review	17	(1)
Lesson Summary	18	(1)
Lesson 2: Configuring Dial-Up Connections	19	(11)
Configuring Modems	19	(2)
Configuring a Dial-Up Connection	21	(4)
Allowing Incoming Dial-Up Connections	25	(2)
Practice: Configuring an Inbound Connection	27	(1)
Lesson Review	28	(1)
Lesson Summary	29	(1)
Lesson 3: Configuring Wireless Connections	30	(12)
Introduction to Wireless Networking Standards	30	(1)
Introduction to Wireless Networking Architecture	31	(2)
Introduction to Wireless Networking Security	33	(3)
Configuring Wireless Networking in Windows XP Professional	36	(4)
Lesson Review	40	(1)
Lesson Summary	41	(1)
Lesson 4: Configuring Internet Connection Sharing (ICS)	42	(4)
Introducing Internet Connection Sharing (ICS)	42	(1)
ICS Limitations	43	(1)
Troubleshooting ICS	44	(1)
Lesson Review	44	(1)
Lesson Summary	45	(1)
Lesson 5: Configuring Windows Firewall	46	(14)
Introducing Windows Firewall	46	(1)
How to Enable or Disable Windows Firewall for all Network Connections	47	(1)
How to Enable or Disable Windows Firewall for a Specific Network Connection	48	(1)
Windows Firewall Advanced Options	49	(7)
Troubleshooting Windows Firewall	56	(1)
Practice: Configure Windows Firewall	57	(1)
Lesson Review	58	(1)
Lesson Summary	59	(1)
Case Scenario Exercise	60	(2)
Scenario	60	(1)
Questions	60	(2)
Troubleshooting Lab	62	(1)
Chapter Summary	63	(1)
Exam Highlights	63	(2)
Key Points	64	(1)
Key Terms	64	(1)
Questions and Answers	65
Configuring Security Settings and Internet Options	1	(1)
Why This Chapter Matters	1	(2)
Before You Begin	2	(1)
Lesson 1: Overview of Security Policy	3	(13)
How to Configure Local Security Policy	3	(6)
What Is Group Policy?	9	(3)
How to View Policies That Are in Effect On a Computer Running Windows XP Professional	12	(2)
Lesson Review	14	(1)
Lesson Summary	15	(1)
Lesson 2: Configuring Account Policies	16	(8)
How to Configure Password Policy	16	(2)
How to Configure Account Lockout Policy	18	(1)
Practice: Configuring Account Policies	19	(4)
Lesson Review	23	(1)
Lesson Summary	23	(1)
Lesson 3: Configuring User Rights	24	(7)
How to Configure User Rights	24	(5)
Lesson Review	29	(1)
Lesson Summary	30	(1)
Lesson 4: Configuring Security Options	31	(5)
How to Configure Security Options	31	(2)
Practice: Configuring Security Settings	33	(1)
Lesson Review	33	(2)
Lesson Summary	35	(1)
Lesson 5: Implementing an Audit Policy	36	(10)
Overview of Auditing	36	(1)
What Should You Audit?	37	(1)
How to Configure an Audit Policy	38	(2)
How to Enable Auditing for Files and Folders	40	(2)
How to Enable Auditing for Printers	42	(2)
Lesson Review	44	(1)
Lesson Summary	44	(2)
Lesson 6: Configuring Internet Explorer Options	46	(12)
How to Configure Security Options	47	(3)
How to Configure Privacy Options	50	(1)
How to Configure Content Options	51	(1)
How to Configure Connections Options	52	(2)
How to Configure Programs Options	54	(1)
How to Configure Advanced Options	55	(2)
Lesson Review	57	(1)
Lesson Summary	58	(1)
Case Scenario Exercise	58	(2)
Scenario	59	(1)
Questions	59	(1)
Troubleshooting Lab	60	(3)
Scenario	61	(1)
Questions	61	(2)
Chapter Summary	63	(1)
Exam Highlights	64	(2)
Key Points	64	(1)
Key Terms	64	(2)
Questions and Answers	66
Monitoring and Managing Shared Folders by Using Computer Management	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Monitoring Access to Shared Folders	2	(8)
Reasons for Monitoring Network Resources	2	(1)
Who Can Monitor Access to Network Resources?	3	(1)
How to Use the Shares Folder to View and Monitor Shared Folders	3	(3)
How to Use the Open Files Folder to Monitor Files	6	(1)
How to Disconnect Users from Open Files	6	(1)
Practice: Monitoring Shared Folders	7	(1)
Lesson Review	8	(1)
Lesson Summary	9	(1)
Lesson 2: Creating and Sharing Local and Remote Folders	10	(5)
How to Create a New Folder and Share It by Using Shared Folders	10	(1)
How to Share a Folder on a Remote Computer by Using Shared Folders	11	(1)
How to Stop Sharing a Folder by Using Shared Folders	12	(1)
Practice: Creating a Shared Folder	13	(1)
Lesson Review	14	(1)
Lesson Summary	14	(1)
Lesson 3: Monitoring Network Users	15	(4)
How to Monitor User Sessions	15	(1)
How to Disconnect Users	16	(1)
How to Send Administrative Messages to Users	17	(1)
Lesson Review	18	(1)
Lesson Summary	18	(1)
Case Scenario Exercise	19	(1)
Scenario	19	(1)
Questions	19	(1)
Troubleshooting Lab	20	(1)
Chapter Summary	21	(1)
Exam Highlights	21	(2)
Key Points	21	(1)
Key Terms	22	(1)
Questions and Answers	23
Using Windows XP Tools	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Working with Services	2	(10)
How to Manage Services by Using the Services Console	2	(6)
How to Disable and Enable Services by Using the System Configuration Utility	8	(1)
Practice: Working with Services	9	(1)
Lesson Review	10	(1)
Lesson Summary	11	(1)
Lesson 2: Using Event Viewer	12	(7)
Overview of Windows XP Professional Logs	12	(1)
How to View Event Logs by Using Event Viewer	12	(2)
How to View an Event	14	(1)
How to Locate Events In a Log	15	(1)
Logging Options	16	(1)
How to Save and Open Logs	17	(1)
Lesson Review	17	(1)
Lesson Summary	18	(1)
Lesson 3: Using Scheduled Tasks	19	(6)
Overview of Scheduled Tasks	19	(1)
How to Schedule a Task	20	(1)
How to Configure Advanced Options for a Scheduled Task	20	(1)
How to Troubleshoot Scheduled Tasks	21	(1)
Practice: Using Task Scheduler	22	(1)
Lesson Review	23	(1)
Lesson Summary	24	(1)
Lesson 4: Using System Restore	25	(7)
Overview of System Restore	25	(2)
How to Enable or Disable System Restore	27	(1)
How to Create a Restore Point	28	(1)
How to Restore a Restore Point	29	(1)
Lesson Review	30	(1)
Lesson Summary	31	(1)
Lesson 5: Using Remote Desktop and Remote Assistance	32	(9)
How to Configure and Use Remote Desktop	32	(5)
How to Configure and Use Remote Assistance	37	(3)
Lesson Review	40	(1)
Lesson Summary	41	(1)
Case Scenario Exercise	41	(2)
Scenario	41	(1)
Questions	42	(1)
Troubleshooting Lab	43	(2)
Scenario	43	(1)
Questions	44	(1)
Chapter Summary	45	(1)
Exam Highlights	46	(2)
Key Points	46	(1)
Key Terms	47	(1)
Questions and Answers	48
Monitoring and Optimizing System Performance	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Using Task Manager	2	(11)
How to Monitor Programs	2	(1)
How to Monitor Processes	3	(3)
How to Monitor System Performance	6	(2)
How to Monitor Networking	8	(2)
Practice: Using Task Manager	10	(1)
Lesson Review	11	(1)
Lesson Summary	12	(1)
Lesson 2: Using the Performance Console	13	(11)
How to Use System Monitor	13	(2)
How to Add Counters	15	(2)
How to Use Performance Logs And Alerts	17	(3)
How to Establish a Baseline for Performance Data	20	(1)
How to Identify and Resolve Bottlenecks	20	(2)
Practice: Using System Monitor	22	(1)
Lesson Review	23	(1)
Lesson Summary	23	(1)
Case Scenario Exercise	24	(1)
Scenario	24	(1)
Questions	24	(1)
Troubleshooting Lab	25	(3)
Chapter Summary	28	(1)
Exam Highlights	28	(2)
Key Points	28	(1)
Key Terms	29	(1)
Questions and Answers	30
Backing Up and Restoring Data	1	(2)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Using the Backup Utility	2	(12)
What Is the Backup Utility?	2	(2)
Who Can Back Up and Restore Data?	4	(1)
How to Plan a Backup	5	(2)
Types of Backup Operations	7	(3)
How to Change Default Backup Options	10	(2)
Lesson Review	12	(1)
Lesson Summary	13	(1)
Lesson 2: Backing Up Data	14	(12)
Preliminary Tasks	14	(1)
How to Select Files and Folders to Back Up	15	(1)
How to Specify Backup Destination, Media Settings, and Advanced Settings	16	(2)
How to Schedule Backup Jobs	18	(1)
Practice: Backing Up Data	19	(4)
Lesson Review	23	(2)
Lesson Summary	25	(1)
Lesson 3: Restoring Data	26	(6)
How to Prepare to Restore Data	26	(1)
How to Select Backup Sets, Files, and Folders to Restore	27	(1)
How to Specify Advanced Restore Settings	27	(2)
Practice: Restoring Data	29	(1)
Lesson Review	30	(1)
Lesson Summary	31	(1)
Lesson 4: Using the Automated System Recovery Wizard	32	(4)
Overview of the Automated System Recovery Wizard	32	(1)
How to Use the Automated System Recovery Wizard	33	(1)
How to Recover Important Registry Keys by Using Recovery Console	34	(1)
Lesson Review	35	(1)
Lesson Summary	36	(1)
Case Scenario Exercise	36	(1)
Scenario	36	(1)
Questions	37	(1)
Troubleshooting Lab	37	(1)
Chapter Summary	38	(1)
Exam Highlights	38	(2)
Key Points	38	(1)
Key Terms	39	(1)
Questions and Answers	40
Part 2 Prepare for the Exam
Installing Windows XP Professional (1.0)	3
Tested Skills and Suggested Practices	4	(3)
Further Reading	7	(3)
Objective 1.1: Perform and Troubleshoot an Attended Installation of Windows XP Professional	10	(9)
Objective 1.2: Perform and Troubleshoot an Unattended Installation of Windows XP Professional	19	(9)
Objective 1.3: Upgrade from a Previous Version of Windows to Windows XP Professional	28	(7)
Objective 1.4: Perform Post-Installation Updates and Product Activation	35	(7)
Objective 1.5: Troubleshoot Failed Installations	42
Implementing and Conducting Administration of Resources	1	(1)
Tested Skills and Suggested Practices	1	(2)
Further Reading	3	(2)
Objective 2.1: Monitor, Manage, and Troubleshoot Access to Files and Folders	5	(6)
Objective 2.2: Manage and Troubleshoot Access to Shared Folders	11	(6)
Objective 2.3: Connect to Local and Network Print Devices	17	(5)
Objective 2.4: Configure and Manage File Systems	22	(5)
Objective 2.5: Manage and Troubleshoot Access to and Synchronization of Offline Files	27
Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers	1	(1)
Tested Skills and Suggested Practices	1	(2)
Further Reading	3	(3)
Objective 3.1: Implement, Manage, and Troubleshoot Disk Devices	6	(6)
Objective 3.2: Implement, Manage, and Troubleshoot Display Devices	12	(5)
Objective 3.3: Configure Advanced Configuration Power Interface	17	(4)
Objective 3.4: Implement, Manage, and Troubleshoot I/O Devices	21	(8)
Objective 3.5: Manage and Troubleshoot Drivers and Driver Signing	29	(6)
Objective 3.6: Monitor and Configure Multiprocessor Computers	35
Monitoring and Optimizing System Performance and Reliability	1	(1)
Tested Skills and Suggested Practices	1	(1)
Further Reading	2	(2)
Objective 4.1: Monitor, Optimize, and Troubleshoot Performance of the Windows XP Professional Desktop	4	(9)
Objective 4.2: Manage, Monitor, and Optimize System Performance for Mobile Users	13	(6)
Objective 4.3: Restore and Back Up the Operating System, System State Data, and User Data	19
Configuring and Troubleshooting the Desktop Environment	1	(1)
Tested Skills and Suggested Practices	1	(3)
Further Reading	4	(2)
Objective 5.1: Configure and Manage User Profiles and Desktop Settings	6	(8)
Objective 5.2: Configure Support for Multiple Languages or Multiple Locations	14	(5)
Objective 5.3: Manage Applications by Using Windows Installer Packages	19
Implementing, Managing, and Troubleshooting Network Protocols and Services	1	(1)
Tested Skills and Suggested Practices	1	(3)
Further Reading	4	(3)
Objective 6.1: Configure and Troubleshoot the TCP/IP Protocol	7	(6)
Objective 6.2: Connect to Computers by Using Dial-Up Networking	13	(4)
Objective 6.3: Connect to Resources Using Internet Explorer	17	(5)
Objective 6.4: Configure, Manage, and Implement Internet Information Services (IIS)	22	(6)
Objective 6.5: Configure, Manage, and Troubleshoot Remote Desktop and Remote Assistance	28	(6)
Objective 6.6: Configure, Manage, and Troubleshoot an Internet Connection Firewall	34
Configuring, Managing, and Troubleshooting Security	1	(1)
Tested Skills and Suggested Practices	1	(2)
Further Reading	3	(2)
Objective 7.1: Configure, Manage, and Troubleshoot Encrypting File System (EFS)	5	(5)
Objective 7.2: Configure, Manage, and Troubleshoot a Security Configuration and Local Security Policy	10	(6)
Objective 7.3: Configure, Manage, and Troubleshoot Local User and Group Accounts	16	(6)
Objective 7.4: Configure, Manage, and Troubleshoot Internet Explorer Security Settings	22
Glossary	1	(1)
Index	1