MCSA/MCSE: Windows XP Professional Study Guide Exam 70-270

by Donald, Lisa; Chellis, James

• ISBN13: 9780782144123
• ISBN10: 0782144128
• Edition: 3rd
• Format: Paperback
• Copyright: 2005-03-11
• Publisher: Sybex

Summary

Here's the book you need to prepare for the Installing, Configuring, and Administering Microsoft Windows XP Professional exam (70-270). This Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that made Sybex the preferred choice for certification exam candidates, this book provides: Practical information on installing, configuring, and administering Windows XP Professional Updated and expanded information on key exam topics, including new Service Pack 2 enhancements Leading-edge exam preparation software, including a testing engine, electronic flashcards, and simulation software Authoritative coverage of all exam objectives, including: Installing Windows XP Professional Implementing and conducting administration of resources Implementing, managing, and troubleshooting hardware devices and drivers Monitoring and optimizing system performance and reliability Configuring and troubleshooting the desktop environment Implementing, managing, and troubleshooting network protocols and services Implementing, monitoring, and troubleshooting security

Author Biography

Lisa Donald, MCT, MCSE, has worked with numerous Fortune 500 companies, including DEC and Apple. James Chellis, MCSE, is CEO of Comcourse, Inc., an online learning provider that delivers information technology courses through career colleges nationwide.

Table of Contents

Introduction	xxi
Assessment Test	xxxiv
Getting Started with Windows XP Professional	1	(36)
Preparing to Install Windows XP Professional	2	(8)
Hardware Requirements	3	(2)
The Hardware Compatibility List (HCL)	5	(1)
BIOS Compatibility	6	(1)
Driver Requirements	6	(1)
Clean Install or Upgrade?	6	(1)
Installation Options	7	(3)
Choosing Your Installation Method	10	(1)
Running the Windows XP Professional Installation Process	11	(6)
Collecting Information	12	(1)
Preparing Installation	12	(1)
Installing Windows XP Professional	12	(2)
Finalizing Installation	14	(3)
Using Automatic Updates	17	(1)
Using Product Activation	17	(1)
Using Windows Update	18	(5)
Accessing Windows Update	18	(1)
Other Windows Update Options	19	(4)
Windows Service Packs	23	(1)
Troubleshooting Installation Problems	23	(4)
Identifying Common Installation Problems	24	(1)
Troubleshooting Installation Errors with the Boot.ini File	25	(1)
Installing Non-Supported Hard Drives	26	(1)
Troubleshooting with Installation Log Files	26	(1)
Supporting Multiple-Boot Options	27	(1)
Summary	28	(1)
Exam Essentials	28	(1)
Review Questions	29	(5)
Answers to Review Questions	34	(3)
Automating the Windows XP Installation	37	(56)
Choosing Automated Deployment Options	38	(7)
An Overview of Unattended Installation	39	(1)
An Overview of Remote Installation	40	(2)
An Overview of the System Preparation Tool and Disk Imaging	42	(2)
Summary of Windows XP Professional Deployment Options	44	(1)
Accessing the Windows XP Professional Deployment Tools	45	(2)
Deploying Unattended Installations	47	(2)
Using Remote Installation Services (RIS)	49	(12)
RIS Client Options	50	(1)
Preparing the RIS Server	51	(8)
Preparing the RIS Client	59	(1)
Installing Windows XP Professional through RIS	60	(1)
Using the System Preparation Tool to Create Disk Images	61	(5)
Preparing for Disk Duplication	61	(1)
Using the System Preparation Tool	62	(4)
Using Setup Manager to Create Answer Files	66	(12)
Options That Can Be Configured through Setup Manager	66	(1)
Creating Answer Files with Setup Manager	67	(5)
Manually Editing Unattended Answer Files	72	(6)
Installing Applications with Windows Installer Packages	78	(7)
Copying the MSI Application to a Share	79	(1)
Creating a Group Policy Object	79	(1)
Filtering the Group Policy Object	80	(1)
Adding the Package to the Group Policy Object	81	(2)
Installing a Published Application	83	(2)
Summary	85	(1)
Exam Essentials	85	(1)
Review Questions	86	(4)
Answers to Review Questions	90	(3)
Upgrading to Windows XP Professional	93	(24)
Deciding Whether to Upgrade	94	(1)
Preparing to Upgrade to Windows XP Professional	95	(5)
Client Upgrade Paths and Requirements	95	(1)
Upgrade Considerations for Windows NT 4 Workstation and Windows 2000 Professional	96	(1)
Upgrade Considerations for Windows 98 and Windows Me	96	(3)
An Upgrade Checklist	99	(1)
Performing the Windows XP Upgrade	100	(2)
Migrating Files and Settings	102	(1)
Migrating User Data	103	(3)
Overview of the User State Migration Tool	103	(1)
Requirements for the User State Migration Tool	104	(1)
Using the User State Migration Tool	105	(1)
Troubleshooting XP Professional Upgrades	106	(2)
Incompatible Hardware Drivers	106	(1)
Incompatible Software Applications	107	(1)
User Settings Lost after Upgrade	108	(1)
Reversing a Windows XP Professional Upgrade	108	(1)
Summary	108	(1)
Exam Essentials	109	(1)
Review Questions	110	(5)
Answers to Review Questions	115	(2)
Configuring the Windows XP Environment	117	(52)
New Device and Hardware Support for Windows XP	118	(3)
Windows Image Acquisition Architecture	118	(3)
Support for Digital Audio and Video	121	(1)
Dualview Multi-Monitor Support	121	(1)
Windows XP Management Utilities	121	(6)
Microsoft Management Console	121	(3)
Registry Editor	124	(1)
Device Manager	125	(2)
Installing Hardware	127	(2)
Installing Plug and Play Devices	128	(1)
Installing Non-Plug and Play Devices	128	(1)
Managing Device Drivers	129	(3)
Updating Drivers	129	(1)
Managing Driver Signing	130	(2)
Managing Disk Devices	132	(2)
Managing DVD and CD-ROM Devices	133	(1)
Managing Removable Media	134	(1)
Managing Display Devices	134	(4)
Configuring Video Adapters	134	(3)
Using Multiple-Display Support	137	(1)
Managing Mobile Computer Hardware	138	(8)
Power Management	138	(7)
Managing Card Services	145	(1)
Managing I/O Devices	146	(6)
Configuring the Keyboard	146	(1)
Configuring the Mouse	147	(1)
Configuring Wireless Devices	148	(1)
Managing USB Devices	149	(1)
Managing Imaging Devices	150	(2)
Managing Processors	152	(1)
Configuring Fax Support	153	(2)
Setting Fax Properties	153	(1)
Starting the Fax Service	154	(1)
Troubleshooting Devices	155	(1)
Managing Windows XP Services	155	(4)
Managing Multiple Hardware Profiles	159	(1)
Summary	160	(1)
Exam Essentials	160	(2)
Review Questions	162	(4)
Answers to Review Questions	166	(3)
Managing the Windows XP Professional Desktop	169	(26)
Managing Desktop Settings	170	(9)
Customizing the Taskbar and Start Menu	172	(4)
Using Shortcuts	176	(1)
Setting Display Properties	176	(3)
Managing Multiple Languages and Regional Settings	179	(4)
Using Multilingual Technology	179	(1)
Choosing Windows XP Multiple-Language Support	180	(1)
Enabling and Configuring Multilingual Support	181	(2)
Configuring Accessibility Features	183	(4)
Setting Accessibility Options	183	(2)
Using Accessibility Utilities	185	(2)
Summary	187	(1)
Exam Essentials	188	(1)
Review Questions	189	(4)
Answers to Review Questions	193	(2)
Managing Users and Groups	195	(42)
Overview of Windows XP User Accounts	196	(2)
Built-in Accounts	197	(1)
Local and Domain User Accounts	197	(1)
Logging On and Logging Off	198	(2)
Local User Logon Authentication	198	(1)
Logging Off Windows XP Professional	199	(1)
Working with User Accounts	200	(9)
Using the Local Users and Groups Utility	200	(1)
Creating New Users	201	(4)
Disabling User Accounts	205	(1)
Deleting User Accounts	206	(2)
Renaming User Accounts	208	(1)
Changing a User's Password	208	(1)
Managing User Properties	209	(6)
Managing User Group Membership	209	(2)
Setting Up User Profiles, Logon Scripts, and Home Folders	211	(4)
Troubleshooting User Accounts Authentication	215	(4)
Troubleshooting Local User Account Authentication	216	(1)
Domain User Accounts Authentication	217	(1)
Caching Logon Credentials	218	(1)
Creating and Managing Groups	219	(10)
Using Built-in Groups	219	(1)
Default Local Groups	219	(4)
Special Groups	223	(1)
Working with Groups	224	(4)
Renaming Groups	228	(1)
Deleting Groups	228	(1)
Summary	229	(1)
Exam Essentials	230	(1)
Review Questions	231	(4)
Answers to Review Questions	235	(2)
Managing Security	237	(42)
Options for Managing Security Configurations	238	(1)
Group Policy Objects and Active Directory	239	(3)
Active Directory Overview	239	(1)
GPO Inheritance	240	(1)
Using the Group Policy Result Tool	241	(1)
Applying LGPOs	242	(22)
Using Account Policies	244	(4)
Using Local Policies	248	(16)
Analyzing System Security	264	(6)
Specifying a Security Database	264	(1)
Importing a Security Template	265	(2)
Performing a Security Analysis	267	(1)
Reviewing the Security Analysis and Resolving Discrepancies	267	(3)
Using Windows Security Center	270	(1)
Summary	270	(1)
Exam Essentials	271	(1)
Review Questions	272	(4)
Answers to Review Questions	276	(3)
Managing Disks	279	(56)
Configuring File Systems	280	(5)
File System Selection	281	(2)
File System Conversion	283	(2)
Configuring Disk Storage	285	(3)
Basic Storage	285	(1)
Dynamic Storage	285	(3)
Using the Disk Management Utility	288	(17)
Managing Basic Tasks	289	(13)
Managing Basic Storage	302	(1)
Managing Dynamic Storage	302	(1)
Troubleshooting Disk Management	303	(2)
Managing Data Compression	305	(2)
Using the Compact Command-Line Utility	307	(1)
Using Compressed (Zipped) Folders	308	(1)
Setting Disk Quotas	308	(6)
Configuring Disk Quotas	309	(4)
Monitoring Disk Quotas	313	(1)
Managing Data Encryption with EFS	314	(7)
New EFS Features in Windows XP and Windows Server 2003	314	(1)
Encrypting and Decrypting Folders and Files	314	(1)
Managing EFS File Sharing	315	(2)
Using the DRA to Recover Encrypted Files	317	(2)
Using the Cipher Utility	319	(2)
Using the Disk Defragmenter Utility	321	(2)
Analyzing Disks	322	(1)
Defragmenting Disks	323	(1)
Using the Disk Cleanup Utility	323	(1)
Troubleshooting Disk Devices and Volumes	324	(2)
Summary	326	(1)
Exam Essentials	326	(2)
Review Questions	328	(4)
Answers to Review Questions	332	(3)
Accessing Files and Folders	335	(54)
File and Folder Management Basics	336	(18)
Organizing Files and Folders	336	(4)
Managing Folder Options	340	(12)
Searching for Files and Folders	352	(2)
Managing Local Access	354	(11)
Design Goals for Access Control	354	(1)
Applying NTFS Permissions	354	(6)
Understanding Ownership and Security Descriptors	360	(1)
Determining Effective Permissions	361	(3)
Viewing Effective Permissions	364	(1)
Determining NTFS Permissions for Copied or Moved Files	365	(1)
Managing Network Access	365	(11)
Creating Shared Folders	365	(2)
Configuring Share Permissions	367	(2)
Using the Shared Documents Folder	369	(1)
Managing Shares with the Shared Folders Utility	369	(2)
Creating New Shares	371	(2)
Providing Access to Shared Resources	373	(3)
The Flow of Resource Access	376	(3)
Access Token Creation	377	(1)
DACLs and ACEs	377	(1)
Local and Network Resource Access	378	(1)
Summary	379	(1)
Exam Essentials	380	(1)
Review Questions	381	(6)
Answers to Review Questions	387	(2)
Managing Network Connections	389	(50)
Installing and Configuring Network Adapters	390	(10)
Installing a Network Adapter	390	(1)
Configuring a Network Adapter	391	(5)
Managing Authentication	396	(1)
Managing Advanced Configuration Properties	396	(2)
Managing Network Bindings	398	(1)
Troubleshooting Network Adapters	398	(2)
Supporting Wireless Network Connections	400	(5)
Configuring Wireless Network Settings	400	(3)
Configuring Security for a Small Wireless Network	403	(2)
Overview of Network Protocols	405	(24)
Overview of TCP/IP	406	(6)
Options for Deploying TCP/IP Configurations	412	(9)
Additional TCP/IP Features and Options	421	(6)
Using NWLink IPX/SPX/NetBIOS	427	(2)
Summary	429	(1)
Exam Essentials	429	(1)
Review Questions	430	(7)
Answers to Review Questions	437	(2)
Managing Printing	439	(42)
Printing Basics	440	(3)
The Windows XP Printing Process	441	(2)
The Roles of Print Devices and Printers	443	(1)
Setting Up Printers	443	(6)
Managing Printer Properties	449	(12)
Configuring General Properties	449	(4)
Configuring Sharing Properties	453	(1)
Configuring Port Properties	454	(2)
Configuring Advanced Properties	456	(5)
Separator Pages	461	(1)
Security Properties	462	(5)
Print Permission Assignment	464	(1)
Advanced Settings	465	(1)
Device Settings Properties	466	(1)
Managing Printers and Print Documents	467	(3)
Managing Printers	467	(1)
Managing Print Documents	468	(2)
Connecting to Printers	470	(1)
Troubleshooting Printing	471	(1)
Summary	472	(1)
Exam Essentials	472	(2)
Review Questions	474	(5)
Answers to Review Questions	479	(2)
Dial-Up Networking and Internet Connectivity	481	(70)
Overview of Dial-Up Networking	482	(1)
Understanding Connection Options	483	(4)
Local Area Network Connections	484	(1)
Remote Access Connections	485	(1)
Virtual Private Network Connections	485	(1)
Wide Area Network Connections	486	(1)
Direct Cable Connections	486	(1)
Incoming Connection	487	(1)
Understanding Remote Access Security	487	(2)
Authentication Methods	487	(2)
Remote Data Encryption Options	489	(1)
Setting Up a Modem	489	(7)
Configuring General Modem Properties	490	(1)
Configuring Modem Properties	491	(1)
Running Modem Diagnostics	491	(1)
Configuring Advanced Modem Properties	491	(4)
Viewing Driver Details and Updating Drivers	495	(1)
Viewing Modem Resources	496	(1)
Using the New Connection Wizard	496	(1)
Creating a Connection to a Remote Access Server	497	(11)
Creating a RAS Connection	498	(2)
Managing the Properties of a RAS Connection	500	(7)
Troubleshooting Remote Access Connections	507	(1)
Creating a Connection to the Internet	508	(1)
Using Virtual Private Network Connections	508	(4)
Using Internet Connection Sharing	512	(5)
Configuring Internet Connection Sharing on the Host Computer	513	(2)
Configuring Internet Connection Sharing on the Network Computers	515	(1)
Troubleshooting Internet Connection Sharing	516	(1)
Using an Internet Connection Firewall Without a Service Pack or with Service Pack 1	517	(1)
Using Windows Firewall	518	(3)
Configuring and Managing Internet Explorer	521	(9)
Accessing Resources through Internet Explorer	521	(1)
Configuring Internet Explorer	522	(6)
Managing Internet Printers	528	(2)
Overview of Internet Information Services	530	(12)
Installing Internet Information Services	530	(1)
Managing a Website	531	(10)
Troubleshooting Website Access	541	(1)
Summary	542	(1)
Exam Essentials	542	(1)
Review Questions	543	(5)
Answers to Review Questions	548	(3)
Optimizing Windows XP	551	(54)
Overview of System Monitoring Tools	552	(2)
Creating Baselines	552	(1)
Identifying System Bottlenecks	553	(1)
Determining Trends	553	(1)
Testing Configuration Changes or Tuning Efforts	554	(1)
Using Alerts for Problem Notification	554	(1)
Using System Monitor	554	(10)
Selecting the Appropriate View	557	(2)
Adding Counters	559	(2)
Managing System Monitor Properties	561	(3)
Using Performance Logs and Alerts	564	(8)
Creating a Counter Log	565	(2)
Creating a Trace Log	567	(3)
Creating an Alert	570	(2)
Managing System Performance	572	(11)
Monitoring and Optimizing Memory	572	(4)
Monitoring and Optimizing the Processor	576	(2)
Monitoring and Optimizing the Disk Subsystem	578	(2)
Monitoring and Optimizing the Network Subsystem	580	(1)
Creating Baseline Reports	581	(2)
Minimizing the Performance Effects of System Monitoring	583	(1)
Using the System Tool in Control Panel	584	(2)
Using Task Manager	586	(5)
Managing Application Tasks	586	(1)
Managing Process Tasks	587	(3)
Managing Performance Tasks	590	(1)
Managing Networking Tasks	591	(1)
Scheduling Tasks	591	(6)
Managing Scheduled Task Properties	593	(3)
Troubleshooting Scheduled Tasks	596	(1)
Summary	597	(1)
Exam Essentials	597	(1)
Review Questions	597	(6)
Answers to Review Questions	603	(2)
Performing System Recovery Functions	605	(74)
Safeguarding Your Computer and Recovering from Disaster	607	(2)
Using Event Viewer	609	(8)
Reviewing Event Types	610	(1)
Getting Event Details	611	(1)
Managing Log Files	612	(1)
Setting Log File Properties	613	(4)
Understanding the Windows XP Professional Boot Process	617	(16)
Reviewing the x86-Based Boot Process	618	(5)
Configuring the BOOT.INI File	623	(6)
Reviewing the Itanium Boot Process	629	(2)
Managing NVRAM Startup Settings	631	(1)
Creating the Windows XP Boot Disk	631	(2)
Using Advanced Startup Options	633	(5)
Starting in Safe Mode	633	(2)
Enabling Boot Logging	635	(2)
Using Other Advanced Options Menu Modes	637	(1)
Using Driver Rollback	638	(1)
Using Startup and Recovery Options	639	(2)
Using the Dr. Watson Utility	641	(2)
Using the Backup Utility	643	(9)
Using the Backup Wizard	644	(1)
Configuring Backup Options	645	(5)
Using the Restore Wizard	650	(1)
Using the Automated System Recovery Wizard	651	(1)
Using System Restore	652	(2)
Using the Recovery Console	654	(5)
Starting the Recovery Console	654	(2)
Working with the Recovery Console	656	(3)
Using Remote Desktop and Remote Assistance	659	(11)
Using Remote Desktop	659	(5)
Using Remote Assistance	664	(6)
Summary	670	(1)
Exam Essentials	670	(2)
Review Questions	672	(4)
Answers to Review Questions	676	(3)
Glossary	679	(39)
Index	718