MCSE Training Kit (Exam 70-224) : Microsoft Exchange 2000 Server Implementation and Administration

by Microsoft Corporation and Kay

• ISBN13: 9780735610286
• ISBN10: 0735610282
• Format: Trade Paper
• Copyright: 2001-02-03
• Publisher: Microsoft Pr

Summary

This official MCSE Traing Kit teaches IT professionals how to set up and support Exchange 2000 Server -- as they prepare for the corresponding MCP exam. Topics include planning an implementation or upgrade to Exchange 2000 Server; configuring clients and servers, Internet protocols and services, mail and messaging systems, and security; implementing Active Directory "TM" services; managing access to resources; monitoring and optimizing the messaging and collaboration environment, including managing the Web Store; diagnosing and resolving problems; and more. Students learn through an integrated system of skill-building tutorials, hands-on lab exercises, and self-assessment tools. An economical alternative to classroom instruction, this kit enables students to set their own pace and learn by doing.

Table of Contents

Acknowledgments	xxi
About This Book	xxv
Intended Audience	xxv
Prerequisites	xxv
Reference Materials	xxvi
About the CD-ROM	xxvi
Features of This Book	xxvi
Notes	xxvii
Conventions	xxvii
Chapter and Appendix Overview	xxviii
Finding the Best Starting Point for You	xxxii
Where to Find Specific Skills in This Book	xxxii
Getting Started	xxxviii
Hardware Requirements	xxxviii
Software Requirements	xxxviii
Setup Instructions	xxxix
The Microsoft Certified Professional Program	lx
Microsoft Certification Benefits	lxi
Requirements for Becoming a Microsoft Certified Professional	lxiii
Technical Training for Computer Professionals	lxiv
Technical Support	lxv
Evaluation Edition Software Support	lxvi
Introduction to Microsoft Exchange 2000 Server	1	(34)
About This Chapter	1	(1)
Before You Begin	2	(1)
General Overview of Messaging Systems	3	(1)
Shared-File Messaging Systems	3	(2)
A Simulated Shared-File Messaging System	5	(4)
Client/Server Messaging Systems	9	(1)
Testing the Performance of a Client/Server Messaging System	10	(3)
Collaboration/Groupware Systems	13	(1)
Setting Up a Corporate Phone Book for Business Contacts	14	(5)
Exchange 2000 Server Design Goals	19	(1)
Powerful Infrastructure for Messaging and Collaboration	19	(2)
Support for Collaborative Business Solutions	21	(1)
Cross-Platform Collaboration	21	(2)
Collaboration and Communication Without Limits	23	(2)
Backward Compatibility and Interoperability	25	(1)
Coexisting with Earlier Versions of Exchange Server	25	(1)
Mixed Mode Operation	26	(1)
Coexistence with Other Messaging Systems	27	(1)
Windows 2000 Network Components	28	(1)
Supported Client Platforms	29	(1)
Verifying Options for Internet-Based Client Connectivity	30	(5)
Chapter Summary	32	(1)
Review	33	(2)
Integration with Microsoft Windows 2000	35	(32)
About This Chapter	35	(1)
Before You Begin	36	(1)
Integration with Microsoft Management Console	37	(1)
Microsoft Management Console Overview	37	(2)
MMC Snap-Ins and Exchange 2000 Server	39	(1)
The MMC and Exchange 2000 Administration	40	(2)
Active Directory Directory Service Integration	42	(1)
Physical and Logical Structure	42	(1)
Domains and Namespaces	43	(2)
Creating a Domain Tree in the Test Environment	45	(2)
Active Directory Replication	47	(2)
Exchange 2000 Attributes in the Active Directory Directory Service	49	(1)
Verifying Exchange 2000 Extensions to the Active Directory Directory Service	50	(3)
Active Directory Integration and Outlook Clients	53	(4)
Windows 2000 Protocols and Services Integration	57	(1)
Windows 2000 Network Architecture	57	(2)
Internet Information Services 5.0	59	(2)
Checking the SMTP Service	61	(1)
Exchange 2000 Server Extensions	62	(5)
Chapter Summary	64	(1)
Review	65	(2)
Microsoft Exchange 2000 Server Architecture	67	(40)
About This Chapter	67	(1)
Before You Begin	68	(1)
Exchange 2000 Server Components	69	(1)
Essential Components for Exchange 2000 Server	69	(4)
Reducing Exchange 2000 Server to the Minimum	73	(2)
Internet Information Services for Exchange 2000 Server	75	(3)
Examining Metabase Settings for Internet-Based Exchange 2000 Services	78	(1)
Additional Components for Exchange 2000 Server	79	(5)
Communication Between Essential Server Components	84	(1)
Interprocess Communication Mechanisms	84	(3)
Clients and Administrative Interfaces	87	(2)
Communication Partners of the Exchange System Manager	89	(2)
Component-to-Component Communication	91	(8)
Exchange 2000 Server Message Handling	99	(8)
Chapter Summary	102	(2)
Review	104	(3)
Planning the Microsoft Exchange 2000 Server Installation	107	(36)
About This Chapter	107	(1)
Before You Begin	108	(1)
Deployment Considerations	109	(1)
Distributed Versus Centralized Management	109	(2)
Centralized Exchange 2000 Administration	111	(2)
Exchange 2000 Hierarchy	113	(3)
Default Administrative and Routing Group Configuration	116	(1)
Mixed Mode and Native Mode	117	(2)
Checking the Mixed/Native Mode Attribute	119	(3)
Preparing the Server Installation	122	(1)
Exchange 2000 Requirements	122	(3)
Installation Preparation	125	(3)
Preparing and Performing a Subsequent Installation in a Subdomain	128	(6)
Front End/Back End Configurations	134	(1)
FE/BE Configuration Options	135	(3)
Installing Exchange 2000 Server in a Clustered Environment	138	(5)
Chapter Summary	139	(2)
Review	141	(2)
Installing Microsoft Exchange 2000 Server	143	(36)
About This Chapter	143	(1)
Before You Begin	144	(1)
Installation Types	145	(1)
First Server Installation	145	(2)
Subsequent Server Installations	147	(1)
In-Place Upgrade	148	(1)
Installations in International Environments	149	(3)
Unattended Setup Mode	152	(1)
Installing Exchange 2000 in Unattended Mode	153	(4)
Postinstallation Considerations	157	(1)
Installing the Exchange 2000 Management Programs	157	(2)
Assignment of Administrative Roles and Permissions	159	(3)
Verifying Incorrect Security Information	162	(6)
Default File Locations and Share Point Permissions	168	(2)
Checking Active TCP Ports	170	(2)
Exchange 2000 Server Service Dependencies	172	(1)
Adding or Repairing Components in Maintenance Mode	172	(2)
Adding Components to an Exchange 2000 Installation	174	(5)
Chapter Summary	176	(1)
Review	177	(2)
Coexistence with Previous Microsoft Exchange Server Versions	179	(36)
About This Chapter	179	(1)
Before You Begin	180	(1)
Preparation of Exchange Server Environments	181	(1)
Preparing the Windows Environment	181	(2)
Changing the LDAP Port for Exchange Server	183	(1)
Upgrading the Operating System	184	(1)
Upgrading to Windows 2000 Server	185	(3)
Configuring the Active Directory Connector	188	(2)
Installing and Configuring the ADC	190	(4)
Upgrade and Migration Strategies	194	(1)
Upgrade Strategies	194	(4)
Performing an In-Place Upgrade to Exchange 2000 Server	198	(2)
Administering Heterogeneous Exchange Organizations	200	(1)
Directory Replication with Previous Exchange Server Versions	201	(3)
Server-to-Server Communication and Message Transfer	204	(2)
Upgrading Outlook Web Access	206	(1)
Switching from Mixed Mode to Native Mode	206	(1)
Performing a Move-Mailbox Upgrade and Finalizing the Migration	207	(4)
Active Directory Cleanups	211	(4)
Chapter Summary	213	(1)
Review	214	(1)
Microsoft Exchange 2000 Server in Clustered Environments	215	(32)
About This Chapter	215	(1)
Before You Begin	216	(1)
Cluster Service Architecture	217	(1)
Server Clusters in Exchange 2000 Environments	217	(5)
Windows 2000 Clustering Architecture	222	(3)
Load Planning and Failover Strategies	225	(1)
Load-Balancing Clusters	225	(5)
Failover and Failback Procedures	230	(2)
Clustering Support in Exchange 2000 Server	232	(1)
Exchange 2000 Server Clustering Installation	232	(2)
Installing Exchange 2000 Server in a Cluster	234	(1)
Resource Groups and Virtual Servers	235	(1)
Configuring Virtual Exchange 2000 Servers	236	(5)
Configuring Additional Virtual Servers	241	(1)
Testing Exchange 2000 Failover Procedures	242	(2)
Upgrading Exchange Server 5.5 Clusters	244	(3)
Chapter Summary	245	(1)
Review	246	(1)
Microsoft Outlook 2000 Deployment	247	(42)
About This Chapter	247	(1)
Before You Begin	248	(1)
Microsoft Outlook 2000 Installation Types	249	(1)
Installation Overview	249	(3)
Local Installation	252	(1)
Default Network Installation	253	(2)
Preparing an Administrative Installation Point	255	(1)
Preconfiguring the Network Installation	256	(1)
Unattended Installation	257	(1)
Deploying Outlook 2000	257	(6)
Default Messaging Profile Generation	263	(2)
Verifying the Profile Generation	265	(1)
Adding or Removing Program Features	266	(3)
Configuring the Exchange Transport	269	(1)
Exchange Transport Components	269	(1)
Client Connection Order	270	(2)
Testing the Client/Server Communication	272	(2)
Messaging-Related Outlook Options	274	(1)
E-Mail Options	274	(1)
E-Mail Processing	274	(1)
Configuring the Startup Mode	275	(1)
Default Settings for New Messages	275	(1)
Outlook 2000 Security	275	(1)
Deleting Items	276	(1)
Defining Delegates	276	(3)
Assigning Delegate Permissions	279	(6)
Outlook Client Extensions	285	(1)
COM Add-Ins and Visual Basic for Applications	286	(3)
Chapter Summary	286	(2)
Review	288	(1)
MAPI-Based Clients	289	(32)
About This Chapter	289	(1)
Before You Begin	290	(1)
Clients for Exchange 2000 Server	291	(1)
MS-DOS-Based Clients	291	(1)
Windows 3.x-Based Clients	292	(1)
Windows-Based (32-Bit) Clients	292	(2)
Macintosh-Based Clients	294	(1)
Messaging Application Programming Interface	295	(1)
MAPI Subsystem	295	(1)
Information Services	296	(3)
Creating Messaging Profiles	299	(1)
Messaging Profiles	299	(3)
Creating a New Profile	302	(2)
Personal Folder Configuration	304	(1)
Creating a Personal Folder Store	305	(2)
Offline Folder Configuration	307	(3)
Offline Address Book Configurations	310	(2)
Advanced User Configurations	312	(1)
Roving User Support	312	(1)
Remote User Support	313	(2)
Configuring Remote Mail Support	315	(6)
Chapter Summary	318	(2)
Review	320	(1)
MAPI-Based Clients in a Novell NetWare Environment	321	(18)
About This Chapter	321	(1)
Before You Begin	322	(1)
Integrating Windows 2000 with Novell NetWare	323	(1)
NWLink-Based Connections	323	(3)
IP-Based Connections	326	(1)
Installing Gateway (and Client) Services for NetWare	326	(2)
File and Print Services for NetWare	328	(1)
Service Advertising Protocol Agent	328	(1)
NDS and the Active Directory Directory Service	329	(3)
Outlook and NetWare Client Requirements	332	(1)
Network Communication Requirements	332	(2)
Client Connectivity Issues and the RPCPing Utility	334	(5)
Chapter Summary	336	(1)
Review	337	(2)
Internet-Based Client Access	339	(42)
About This Chapter	339	(1)
Before You Begin	340	(1)
Support for Internet Protocols	341	(1)
Simple Mail Transfer Protocol	341	(3)
Examining DNS MX Records	344	(1)
Post Office Protocol, Version 3	345	(1)
Examining the POP3 Communication	346	(2)
Internet Mail Access Protocol Version 4	348	(1)
Examining the IMAP4 Communication	349	(2)
Network News Transfer Protocol	351	(2)
Examining the NNTP Communication	353	(1)
Hypertext Transfer Protocol	354	(2)
Working with Published WebDAV Resources and the Web Storage System	356	(3)
Lightweight Directory Access Protocol	359	(2)
Configuring Virtual Protocol Servers	361	(1)
Protocol Virtual Server Configurations	361	(4)
Authentication Methods	365	(2)
Setting Security Options	367	(3)
Configuring NNTP Virtual Servers	370	(3)
Supporting Internet Messaging Clients	373	(8)
Chapter Summary	379	(1)
Review	380	(1)
Management Tools for Microsoft Exchange 2000 Server	381	(28)
About This Chapter	381	(1)
Before You Begin	382	(1)
Windows 2000 Tools and Snap-Ins	383	(1)
Active Directory Users and Computers	383	(1)
Services Snap-In	383	(1)
Computer Management	384	(1)
Performance Utility	385	(1)
Internet Services Manager	386	(1)
Event Viewer	386	(1)
Backup and Restore Utility	386	(1)
Task Manager	387	(1)
Windows 2000 Registry Editors	387	(1)
Active Directory Service Interface Edit	388	(1)
Managing Exchange 2000 Server with Windows 2000 Administrative Utilities	388	(7)
Exchange 2000 Tools and Snap-Ins	395	(1)
Exchange System Management Tools	395	(3)
The Exchange System Manager Window	398	(1)
System Policies	399	(3)
Defining a Server Policy for Message Tracking	402	(7)
Chapter Summary	406	(1)
Review	407	(2)
Creating and Managing Recipients	409	(32)
About This Chapter	409	(1)
Before You Begin	410	(1)
Configuring Recipient Objects	411	(1)
Overview of Recipient Objects	411	(2)
Creating Mailbox- and Mail-Enabled Recipient Objects	413	(1)
Managing and Maintaining Mailbox-Enabled Recipients	414	(1)
Managing and Maintaining Mailboxes	415	(3)
Managing and Maintaining Mail-Enabled Recipients	418	(2)
Working with Mail-Enabled Groups	420	(2)
Managing and Maintaining Contacts and Groups	422	(4)
Mailbox and Resource Management	426	(1)
Assigning Mailbox Rights	426	(1)
Management of Server-Based Mailbox Resources	427	(2)
Configuring Mailbox Storage Limits and Deletion Settings	429	(3)
Management of Recipient Policies	432	(3)
Export and Import Features	435	(6)
Chapter Summary	438	(1)
Review	439	(2)
Managing the Server Configuration	441	(32)
About This Chapter	441	(1)
Before You Begin	442	(1)
Management of Server Resources	443	(1)
Storage Management in Exchange System Manager	443	(1)
Storage Groups and Information Stores	443	(3)
Creating Dedicated Mailbox and Public Folder Servers	446	(6)
Full-Text Indexing	452	(4)
Diagnostic Logging	456	(3)
Management of Administrative Groups	458	(1)
Configuration at the Administrative Group Level	459	(1)
Adding Servers to an Administrative Group	459	(1)
Creating Administrative Groups	459	(1)
Removing a Server from Active Directory Directory Services	460	(1)
Management of Server Address Lists	461	(1)
Domain Information and Global Catalogs	461	(1)
Server-Based Address Lists	462	(2)
Offline Address Lists	464	(1)
Address and Details Templates	465	(2)
Extension Attributes	467	(1)
Customizing Outlook's Search Capabilities	467	(6)
Chapter Summary	470	(1)
Review	471	(2)
SMTP Transport Configuration	473	(28)
About This Chapter	473	(1)
Before You Begin	474	(1)
SMTP Configurations and Virtual Servers	475	(1)
Configuring Additional SMTP Virtual Servers	475	(2)
Managing Incoming Message Traffic	477	(5)
Managing Outgoing Message Traffic	482	(3)
Communicating with Other Exchange Organizations over the Internet	485	(2)
Configuring Protocol Logging	487	(1)
Relay Restrictions and Junk Mail	488	(4)
Customizing the SMTP Service	492	(1)
SMTP Transport Event Handling	492	(1)
Protocol Event Handling	493	(1)
Event Binding	494	(1)
Virus Protection Using Transport Event Sinks	494	(1)
Checking Incoming Messages for .vbs Attachments	495	(6)
Chapter Summary	498	(1)
Review	499	(2)
Message Routing Administration	501	(42)
About This Chapter	501	(1)
Before You Begin	502	(1)
Routing Group Planning	503	(1)
Multiple Routing Group Scenarios	503	(6)
Managing Routing Groups	509	(1)
Creating Multiple Routing Groups	510	(2)
Connecting Routing Groups	512	(1)
Routing Group Connector	512	(2)
Configuring a Routing Group Connector	514	(2)
SMTP Connector	516	(4)
Configuring an SMTP Connector	520	(2)
X.400 Connector	522	(4)
Configuring a TCP/IP-Based X.400 Connector	526	(3)
Previous Exchange Connectors	529	(1)
Connectors over Dial-Up Connections	530	(2)
Link Status Information	532	(1)
Message Routing	532	(4)
Link State Information and Routing Group Masters	536	(2)
Message Rerouting Based on Link State Information	538	(5)
Chapter Summary	541	(1)
Review	542	(1)
Public Folder Management	543	(34)
About This Chapter	543	(1)
Before You Begin	544	(1)
Introduction to Public Folders	545	(1)
Public Folder Considerations	545	(2)
Elements of a Public Folder	547	(2)
Public Folders Within the Active Directory Directory Service	549	(4)
Creating Public Folder Hierarchies	553	(4)
Creating and Managing Public Folders	557	(1)
Security Settings for Public Folder Hierarchies	557	(2)
Creating a Public Folder	559	(1)
Managing Public Folder Properties	559	(2)
Managing Public Folder Access Permissions	561	(3)
Creating and Managing Public Folder Resources	564	(3)
Public Store Configurations	567	(1)
Managing Public Stores	567	(2)
Public Folder Referrals	569	(2)
Public Folder Access Across Routing Group Boundaries	571	(6)
Chapter Summary	574	(1)
Review	575	(2)
Public Folder Replication	577	(36)
About This Chapter	577	(1)
Before You Begin	578	(1)
Public Folder Strategies	579	(1)
Stand-Alone Public Folders	579	(1)
Replicated Public Folders	580	(2)
Public Folder Instances Between Organizations	582	(1)
Configuring Dedicated Public Folder Servers	582	(3)
Public Folder Replication Configuration	585	(1)
Public Folder Replication Overview	585	(1)
Public Folder Contents Replication	586	(1)
Replication Configuration per Public Store	587	(2)
Replication Configuration per Public Folder	589	(2)
Replication of System Folders	591	(1)
Moving a Public Folder Between Servers	592	(1)
Replicating Public Folder Resources	593	(5)
Public Folder Replication Process	598	(1)
The Replication Process	598	(1)
Monitoring Message State Information	599	(2)
Replicating Created and Deleted Messages	601	(2)
Replicating Item Modifications	603	(1)
Out-of-Sync Public Folders and Backfill	604	(1)
Adding and Deleting Replicas	605	(1)
Public Folder Conflict Resolution	606	(1)
Public Folder Conflict Resolution	607	(6)
Chapter Summary	609	(2)
Review	611	(2)
Implementing Advanced Security	613	(50)
About This Chapter	613	(1)
Before You Begin	614	(1)
Exchange 2000 Server Security	615	(1)
Controlling Access to Exchange 2000 Resources	615	(5)
Auditing and Protocol Logging	620	(2)
Enabling Security Auditing	622	(2)
Secured Internet Connections	624	(3)
Private/Public Key Security	627	(4)
Installing Windows 2000 Certificate Services	631	(3)
Advanced Security Features	634	(1)
KM Server Architecture	634	(3)
Installing KMS	637	(3)
Server Keys and Passwords	640	(1)
Enabling Advanced Security---The Administrator's Side	641	(2)
Enabling Advanced Security---The Client's Side	643	(2)
Exchanging Signed Messages	645	(1)
Exchanging Sealed Messages	646	(2)
Configuring and Using Advanced Security	648	(6)
KMS for Multiple Administrative Groups	654	(1)
Country-to-Country Encryption Algorithms	654	(1)
Key and Certificate Management	655	(1)
Advanced Security Maintenance	656	(2)
Moving Key Histories Between KM Servers	658	(1)
Advanced Security with Other Organizations	659	(4)
Chapter Summary	661	(1)
Review	662	(1)
Microsoft Exchange 2000 Server Maintenance and Troubleshooting	663	(74)
About This Chapter	663	(1)
Before You Begin	664	(1)
System Maintenance and Monitoring	665	(1)
Deleted Items Retention	665	(1)
Recovering a Deleted Mailbox	666	(2)
System Monitors as Maintenance Tools	668	(1)
Link and System States	669	(2)
Configuring System Monitor Notifications	671	(2)
Using the Message Tracking Center	673	(2)
Tracking Messages Across the Organization	675	(3)
Using Message Queues for Troubleshooting	678	(1)
The MTA Check Utility	679	(1)
Forcing Active Directory Replication	680	(1)
Database Operation and Maintenance	681	(1)
Considerations About Information Stores	681	(1)
Defining the Databases	682	(2)
Main Database Components	684	(3)
Log File Maintenance and Circular Logging	687	(1)
Database Partitioning	688	(2)
Maintaining Databases	690	(2)
Compacting Exchange 2000 Server Databases	692	(3)
Backup, Restore, and Disaster Recovery	695	(1)
Backing Up the Databases	695	(4)
Backing Up the Configuration	699	(1)
Verifying Database Backups	700	(1)
Backing Up Exchange 2000 Server	700	(2)
Designing a Disaster Recovery Plan	702	(1)
Restoring to the Same Server	703	(2)
Restoring a Database to the Same Server	705	(2)
Complete Disaster Recovery	707	(1)
Forklifting Users by Means of a Complete Disaster Recovery	708	(1)
Replacing Server Hardware with Mailbox Move and Public Folder Replication	709	(1)
Performing a Complete Disaster Recovery	710	(4)
Restoring to a Different Server	714	(3)
Restoring a Database to a Different Server	717	(3)
High-Speed Recovery with Delayed Restore	720	(4)
Performing a High-Speed Recovery with Delayed Restore	724	(13)
Chapter Summary	734	(1)
Review	735	(2)
Microsoft Outlook Forms Environment	737	(24)
About This Chapter	737	(1)
Before You Begin	738	(1)
Electronic Forms Applications	739	(1)
Application Design Environment	739	(3)
Building a Document Management Solution	742	(3)
Types of Electronic Forms	745	(1)
Outlook Forms Designer	746	(1)
Developing Outlook Forms	747	(1)
Outlook Forms and Custom Controls	748	(1)
Disabling the Outlook Forms Designer	749	(1)
Managing Outlook Forms	750	(1)
Forms Libraries	750	(2)
Managing Forms	752	(1)
Installing Outlook Forms	753	(2)
Designing a Custom Outlook Form	755	(6)
Chapter Summary	758	(1)
Review	759	(2)
Microsoft Outlook Web Access	761	(22)
About This Chapter	761	(1)
Before You Begin	762	(2)
Outlook Web Access Overview	763	(1)
Outlook Web Access Architecture	764	(1)
Outlook Web Access File Locations	765	(1)
Default Virtual Directories	765	(1)
Publishing a Document Management System Through a Dedicated Outlook Web Access Virtual Directory	766	(2)
Outlook Web Access Limitations	768	(1)
Data Security Issues	768	(1)
Supported Browsers	768	(1)
Multimedia Messaging	769	(1)
Outlook Web Access Environments	770	(1)
Single-Server Configurations	770	(1)
Front End/Back End Configurations	771	(1)
Front End Load Balancing	771	(1)
Resource Access	772	(3)
Accessing Mailbox and Public Folder Resources with Outlook Web Access	775	(4)
Backward Compatibility Issues	779	(4)
Chapter Summary	781	(1)
Review	782	(1)
Microsoft Exchange 2000 Microsoft Web Storage System	783	(24)
About This Chapter	783	(1)
Before You Begin	784	(1)
The Microsoft Web Storage System	785	(1)
HTTP-Based Interfaces	785	(1)
Database Interfaces	786	(3)
Exchange Installable File System	789	(2)
Internet and MAPI-Based Messaging Clients	791	(2)
Designing a Web Storage System Solution	793	(1)
Designing Web Storage System Forms	793	(4)
Implementing a Custom Web Form for Outlook Web Access	797	(5)
Synchronous, Asynchronous, and System Events	802	(5)
Chapter Summary	804	(1)
Review	805	(2)
Workgroup and Workflow Technologies	807	(28)
About This Chapter	807	(1)
Before You Begin	808	(1)
CDO for Exchange 2000 Server	809	(1)
ActiveX Data Objects Versus Collaboration Data Objects	809	(2)
CDO for Exchange 2000 Server Object Model	811	(3)
Sending CDO Messages	814	(1)
CDO Calendaring	814	(2)
Contact Management	816	(2)
CDO for Exchange Management	818	(1)
Collaboration Data Objects versus Active Directory Services Interfaces	818	(1)
CDO for Exchange Management Object Model	819	(1)
Working with Information Stores and Public Folder Hierarchies	820	(1)
Mailbox and Public Folder Management	821	(2)
Workflow for Exchange 2000 Server	823	(1)
Workflow Basics	823	(4)
Preparing the CDO Workflow System Account	827	(2)
Exchange 2000 Server Workflow Preparation	829	(3)
CDO for Workflow Interfaces	832	(3)
Chapter Summary	833	(1)
Review	834	(1)
Real-Time Collaboration	835	(34)
About This Chapter	835	(1)
Before You Begin	836	(1)
Instant Messaging	837	(1)
The Principle of Instant Messaging	837	(3)
Instant Messaging Implementation	840	(2)
Instant Messaging Domains	842	(1)
User Addresses for Instant Messaging	843	(1)
Domain Name Service Dependencies	844	(1)
System Monitoring of Instant Messaging	845	(1)
Deploying Instant Messaging	846	(7)
Chat Services	853	(1)
Chat Overview	853	(1)
Installing the Exchange 2000 Chat Service	854	(1)
Managing the Exchange 2000 Chat Service	855	(1)
Implementing a Chat Community	856	(3)
Online Conferencing	859	(1)
Data and Video Conferencing Overview	859	(2)
Architecture of Exchange 2000 Conferencing Server	861	(3)
Installing Exchange 2000 Conferencing Server	864	(2)
Scheduling Online Conferences	866	(1)
Joining Online Conferences	866	(3)
Chapter Summary	867	(1)
Review	868	(1)
Connecting to Microsoft Mail and Schedule+	869	(30)
About This Chapter	869	(1)
Before You Begin	870	(1)
The Microsoft Mail Connector	871	(1)
MS Mail Connector Overview	871	(2)
MS Mail Message Routing in Exchange 2000 Server	873	(1)
MS Mail Connector Architecture	874	(3)
Configuring the MS Mail Connector	877	(3)
Configuring the MS Mail Environment	880	(2)
Configuring Directory Synchronization	882	(1)
MS Mail Directory Synchronization Events	882	(2)
Directory Synchronization with Exchange 2000 Server	884	(4)
Configuring a DXA Server	888	(2)
Configuring a DXA Requestor	890	(1)
Directory Synchronization Templates	891	(2)
The Schedule+ Free/Busy Connector	893	(1)
Schedule+ Free/Busy Connector Architecture	893	(3)
Configuring the Schedule+ Free/Busy Connector	896	(3)
Chapter Summary	897	(1)
Review	898	(1)
Connecting to Lotus cc:Mail	899	(20)
About This Chapter	899	(1)
Before You Begin	900	(1)
The Connector for Lotus cc:Mail	901	(1)
Connector for Lotus cc:Mail Overview	901	(3)
Components of the Connector for Lotus cc:Mail	904	(3)
Lotus cc:Mail Considerations	907	(2)
Lotus cc:Mail and Connector Interfaces	909	(1)
Configuring the Connector for Lotus cc:Mail	910	(2)
Advanced Connector Maintenance	912	(2)
Lotus cc:Mail Directory Synchronization	914	(1)
Configuring the Lotus cc:Mail Post Office	914	(1)
Configuring the Connector for Lotus cc:Mail	915	(1)
Customizing Address Generation Rules	916	(3)
Chapter Summary	917	(1)
Review	918	(1)
Connecting to Lotus Notes	919	(32)
About This Chapter	919	(1)
Before You Begin	920	(1)
The Connector for Lotus Notes	921	(1)
Connector for Lotus Notes Overview	921	(5)
Components of the Connector for Lotus Notes	926	(3)
Configuring the Lotus Domino Server	929	(10)
Configuring the Connector for Lotus Notes	939	(5)
Directory Synchronization with Lotus Domino/Notes	944	(1)
Directory Synchronization Overview	944	(2)
Configuring Directory Synchronization	946	(5)
Chapter Summary	948	(1)
Review	949	(2)
Connecting to Novell GroupWise	951	(34)
About This Chapter	951	(1)
Before You Begin	952	(1)
The Connector for Novell GroupWise	953	(1)
Connector for Novell GroupWise Overview	953	(6)
Components of the Connector for Novell GroupWise	959	(3)
Configuring the GroupWise Domain and API Gateway	962	(10)
Configuring the Connector for Novell GroupWise	972	(5)
Directory Synchronization with Novell GroupWise	977	(1)
Directory Synchronization Overview	977	(2)
Configuring Directory Synchronization	979	(6)
Chapter Summary	981	(2)
Review	983	(2)
Appendix A Questions and Answers	985	(34)
Glossary	1019	(50)
Index	1069