Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational Performance

by Phillips, Jack; Phillips, Patti; Ray, Rebecca

• ISBN13: 9780071781206
• ISBN10: 007178120X
• Edition: 1st
• Format: Hardcover
• Copyright: 2012-03-30
• Publisher: McGraw-Hill Education

Summary

"For too long, leadership initiatives have not been held to the standard of other corporate initiativesnamely, demonstrating their return on investment. Most often this is not due to lack of good intentions but rather lack of skill in how to measure the value. Measuring Leadership Developmentis the quintessential guide to helping practitioners and business leaders learn how to do this." Michelle Blieberg, Executive Development Consultant, former head of Leadership UBS "Provides a great reference point for evaluating the impact of leadership development programs. Rebecca, Jack and Patti may now have made it a bit easier to figure out the return of the investment that you're making in building a leadership development program." Russell Raath, Kotter International "In the current global environment, successful enterprises must develop leaders who will adapt and grow their business. Developing a deep and realistic understanding of the application and impact of their leadership development efforts is required to make informed choices and support this growth. Measuring Leadership Developmentprovides a thorough and compelling assessment of the state of the art that every leadership development practitioner should use to develop and enhance their efforts to support the strategic growth of their company." Steve Bartomioli, Director, Leadership Development, IBM

Table of Contents

Preface	p. vii
Acknowledgments	p. xi
Measuring Leadership Development	p. 1
Leadership Development Has Never Been More Critical	p. 3
Failure and Success of Leadership Development	p. 19
Leadership Development and the ROI Methodology	p. 39
Business Alignment and Preparation for Return on Investment Analysis	p. 59
Data Collection Issues	p. 91
Isolating the Effects of the Program: Tackling the Attribution Issue	p. 117
Converting Data to Money	p. 141
Leadership Development Costs and Return on Investment	p. 171
Measuring Intangibles	p. 195
Communicating and Using Evaluation Data	p. 209
Taking a Sensible Approach to the ROI Methodology	p. 231
Case Studies	p. 245
Case Study: Return on Investment in Business Coaching	p. 247
Case Study: Return on Investment in Leadership Development for Cross-Functional Managers	p. 269
Case Study: Measuring Return on Investment in Leadership Development for Production Managers	p. 291
Notes	p. 313
Index	p. 317
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