Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Introduction<BR> | |
Grail of Goodness<BR> | |
Mission, Values, Vision, and Strategy<BR> | |
Public Library Users<BR> | |
Input, Process, and Output Measures<BR> | |
Social Benefits<BR> | |
Economic Benefits<BR> | |
Putting It All Together<BR> | |
Communicating Value<BR> | |
Appendix A: Input Measures, Process Measures, Outcome Measures, and Satisfaction-Based Outcome Measures<BR> | |
Appendix B: Toolbox Performance Measures and Indicators<BR> | |
Appendix C: List of Quality-Oriented Performance Indicators<BR> | |
Index |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.