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  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2001-04-01
  • Publisher: Waveland Pr Inc

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Mediation continues to grow as an alternative process for conflict management. Many organizations now allocate resources to full-fledged mediation programs. The Second Edition of Mediation: Empowerment in Conflict Management is the perfect tool for individuals interested in obtaining the skills necessary to become certified mediators. The text's brevity, clarity, and directness make it appropriate for use in college classes and community training programs. It can be adapted to any number of training approaches.
This volume is guided by a clear set of theoretical principles that provide an ideal for mediation in our society. Power issues are emphasized as a focal point in identifying and understanding the process. Mediation is explored as a dispute resolution option that allows conflict to be an opportunity. Special emphasis is given to the use of effective communication in mediation.

Table of Contents

Prefacep. vii
Introductionp. 1
Conflict Managementp. 7
Understanding Conflictp. 7
Defining Conflictp. 8
Managing Conflictp. 12
Mediation as a Transformative Processp. 18
Resolving Disputesp. 19
Mediation: An Overviewp. 31
Role of the Mediatorp. 33
Benefitsp. 36
Types of Mediationp. 38
When Mediation Is Effectivep. 41
A Mediation Systemp. 45
Characteristics of Constructive Mediationp. 46
Basic Skillsp. 63
Introductionp. 64
Storytelling Stagep. 71
Problem-Solving Stagep. 82
Tools for Deliberationp. 93
Resolution Stagep. 95
Enhancing Skills and Building Capacityp. 99
Thinking about Goalsp. 99
Co-Mediationp. 105
Cultural Considerationsp. 108
Conflict in Ordinary Life: The LARC Modelp. 114
Special Concernsp. 117
Appropriatenessp. 117
Ethicsp. 123
Confidentialityp. 127
War and Dancep. 131
Table of Contents provided by Syndetics. All Rights Reserved.

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