Mediation in the Campus Community Designing and Managing Effective Programs

by Warters, William C.

• ISBN13: 9780787947897
• ISBN10: 078794789X
• Edition: 1st
• Format: Paperback
• Copyright: 1999-12-27
• Publisher: Jossey-Bass

Summary

Sponsored by the Conflict Resolution Education Network"Far and away the most comprehensive guide available.... Warters presents a wide range of possible program structures and provides the information that organizers and participants need to select the bestoption." --James B. Boskey (1942-1999), former editor and publisher, The Alternative Newsletter, and former professor of law, Seton Hall Law School, New Jersey"Professionally written, logically organized, and delivered in a personal style that is appealing to the reader.... A thoughtful balance of theory with pragmatic suggestions for developing and integrating a mediation program on campus." --Roger Witherspoon, vice president, Student Development, John Jay College of Criminal Justice"Warters not only conveys the need for mediation on campus, but the importance of relating mediation to existing mechanisms such as student judicial affairs and other grievance processes." --Gene Zdziarski, developer of Student Conflict Resolution Services and associate director of Student Life, Texas A&M University, and former board member of the Association for Student Judicial AffairsLearn how to design, implement, manage, and evaluate mediation and conflict resolution programs on all types of campuses. William C. Warters--a widely-known authority on dispute resolution in higher education--offers administrators, faculty, student services professionals, and student groups step-by-step advice on mediation program development. He draws on case examples and ideas from campuses across the country to illustrate strategies for developing creative and effective responses to conflict. Readers will find a ten-step guide for creating new programs, plus advice on staff training, program promotion, results evaluation, and more. Sample forms, policy language, promotional materials, mission statements, assessment questions, and a case management script are among the many resources provided in this guide.

Author Biography

WILLIAM C. WARTERS is associate director of Wayne State University's Program on Mediating Theory and Democratic Systems and former chair of the National Association for Mediation in Education's Committee on Higher Education. He has helped to found dozens of campus mediation programs, either by providing the initial mediation training or by offering various forms of technical assistance.

Table of Contents

Preface	xiii
The Author	xvii
The Growing Need for Conflict Resolution Strategies in Higher Education	1	(16)
Why Mediation Makes Sense for Academic Organizations	17	(26)
First Steps in Building a Program	43	(32)
Identifying and Training Mediators	75	(28)
Publicizing the Program and Creating Referral Systems	103	(22)
Operating and Maintaining the Program	125	(24)
Implementing Strategies for Evaluation and Feedback	149	(24)
Expanding Conflict Management Options Beyond the Mediation Table	173	(84)
RESOURCES, FORMS, AND DOCUMENTS
A. Statements of Purpose for Conflict Resolution Programs	201	(3)
B. Goals and Objectives Planning Document	204	(2)
C. Job Descriptions for Program Personnel	206	(3)
D. Trainee Nomination Form	209	(1)
E. Volunteer Mediator Application Form	210	(2)
F. Mediator Performance Evaluation Sheet	212	(2)
G. Role-Play Practice Guidelines	214	(2)
H. Scripts for Role-Play Practice	216	(12)
I. Resolution Agreement for a Rental Dispute	228	(1)
J. Workshop Outline for Introductory Mediation Training	229	(3)
K. A Mediation Referral Guide for Residential Assistants	232	(3)
L. Case Referral Follow-up Form	235	(1)
M. Agreement-to-Mediate Forms	236	(4)
N. Information Sheet for Parties Preparing for Mediation	240	(2)
O. Procedural Summary of the Case Management Process	242	(5)
P. Blank Mediation Agreement Form	247	(1)
Q. Postmediation Report Form	248	(1)
R. Standards of Practice for Campus Mediators	249	(4)
S. Mediation Follow-up Form	253	(4)
Recommended Resources	257	(10)
References	267	(8)
Index	275