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Unit One: Medical Assisting as a Career
1 Introduction to Medical Assisting
2 Healthcare and the Healthcare Team
3 Professionalism and Success
4 Interpersonal Communication
5 Legal and Ethical Issues
Unit Two: Safety and the Environment
6 Infection Control Fundamentals
7 Safety and Patient Reception
8 Office Equipment and Supplies
9 Examination and Treatment Areas
Unit Three: Communication
10 Written and Electronic Documents
11 Medical Records and Documentation
12 Electronic Health Records
13 Managing Medical Records
14 Telephone Techniques
15 Patient Education
Unit Four: Administrative Practices
16 Schedule Management
17 Insurance and Billing
18 Diagnostic Coding
19 Procedure Coding
20 Patient Collections and Financial Management
Unit Nine: Medical Assisting Practice
56 Practice Management
57 Emergency Preparedness
58 Preparing for the World of Work
App 1 Diseases and Disorders
App 2 Prefixes, Suffixes, and Word Roots in Commonly Used Medical Terms
App 3 Abbreviations and Symbols Commonly Used in Medical Notations
