Meeting Excellence : 33 Tools to Lead Meetings That Get Results

by Glenn M. Parker; Robert Hoffman

• ISBN13: 9780787982812
• ISBN10: 0787982814
• Format: Hardcover
• Copyright: 2006-02-01
• Publisher: Jossey-Bass

Summary

Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative within Novartis Pharmaceuticals. It is based on years of research observing team meetings, examining existing meeting documents, and conducting a number of intensive individual interviews in the U.S. and Europe . This important book offers the information and tools needed to prepare, facilitate, and follow up on all your meetings. Step by step, Meeting Excellence shows how to Create an action-focused meeting agenda Ensure that everyone participates in discussion Deal with disruptive and inattentive people Develop a climate of trust among meeting participants Create and deliver effective meeting presentations Stay on track to achieve your meeting goals Achieve clear communication during a multicultural meeting Liven up a dreary and unproductive meeting Close your meeting on an upbeat and positive note Get action on team action items Improve meeting communications with line management Evaluate your meeting quickly and effectively Choose among various web-based meeting tools

Author Biography

Glenn Parker works with organizations to create and sustain high-performing teams, effective team players, and team-based systems. He is the author of fifteen books, including the best-selling Cross-Functional Teams and Team Players and Teamwork.

Robert Hoffman is executive director of organizational development for Novaratis Oncology.

Table of Contents

Preface	vii
PART 1 PREPARING FOR THE MEETING
Is This Meeting Necessary?	3	(2)
Preparing for Your Next Meeting	5	(6)
How to Prepare an Action Agenda	11	(5)
Defining Team Meeting Roles	16	(5)
How to Integrate a New Member	21	(3)
When a Member Leaves the Team	24	(4)
Establishing Your Team's Ground Rules	28	(4)
Components of a New Team Kick-Off Meeting	32	(5)
Planning an Off-Site Meeting That's On Target	37	(5)
Your Opening Act: Setting the Tone for an Excellent Meeting	42	(3)
E-Mail Excellence	45	(6)
PART 2 FACILITATING THE MEETING
Meeting Time Management: When to Meet, How Long to Meet, and When to Take a Break	51	(4)
Staying on Track	55	(4)
How to Get Effective Participation	59	(7)
Building a Foundation of Trust	66	(3)
Communicating in a Videoconference	69	(4)
Teleconference Tips	73	(4)
Achieving Clear Communication in a Multicultural Meeting	77	(6)
How to Make a Decision	83	(10)
Presenting at a Team Meeting	93	(10)
Resolving Conflicts in a Team Meeting	103	(5)
Responding to Nonverbal Communication	108	(4)
Managing Meeting Monsters: Dealing with Difficult Behavior in Team Meetings	112	(6)
Serious Fun at Team Meetings? You're Kidding!	118	(12)
Eating Well = Meeting Well	130	(7)
PART 3 CLOSING AND FOLLOWING UP ON THE MEETING
Ending Meetings On Time and On Target	137	(2)
Meeting Evaluation: A Two-Minute Drill	139	(2)
Meeting Evaluation: A Five-Minute Activity	141	(3)
Meeting Evaluation: A Ten-Minute Assessment	144	(3)
Meeting Notes: Capturing the Essence of Your Meeting	147	(3)
Getting Action on Action Items	150	(3)
After-Meeting Actions	153	(3)
Managing External Communications	156	(51)
PART 4 RESOURCES
Web-Based Meeting Tools	167	(4)
The Seven Sins of Deadly Meetings	171	(10)
Are You a Meeting Marvel? A Self-Test for Meeting Participants	181	(3)
What Would You Do? Problem Situations for Meeting Facilitators	184	(6)
Meeting Excellence: Your Final Exam	190	(12)
Annotated Bibliography of Meeting Resources	202	(5)
About the Authors	207	(2)
Index	209