The Mentoring Manager

by Lewis, Gareth

• ISBN13: 9780273644842
• ISBN10: 027364484X
• Format: Paperback
• Copyright: 2000-03-01
• Publisher: Prentice Hall

Table of Contents

Introduction	ix
Why mentoring?	1	(14)
The natural history of mentoring	1	(1)
The changing world of work	2	(2)
How should managers cope?	4	(2)
The changing world of learning	6	(2)
Why mentoring?	8	(2)
Who gains from mentoring?	10	(5)
The mentoring wheel	15	(16)
Mentoring as a natural process	16	(1)
Mentoring at work	17	(5)
The organisation base	22	(1)
The context base	23	(1)
The development base	23	(1)
The interpersonal base	23	(2)
Role models	25	(6)
Who can mentor?	31	(16)
Skills, qualities, attributes	31	(9)
Who should choose mentors?	40	(2)
Should line managers be mentors?	42	(1)
Training mentors	43	(4)
The organisational perspective	47	(16)
Individual relationship versus corporate scheme	49	(2)
Internal versus external mentors	51	(1)
The influence of organisational culture	52	(1)
What is culture?	52	(1)
Why is culture important?	53	(3)
The role of interpreter	56	(1)
The role of advocate	57	(2)
The mentor as a role model	59	(4)
The uses of mentoring	63	(16)
The dimensions of mentoring relationships	68	(2)
The points of focus within the four-base model	70	(4)
Further applications	74	(1)
The role of process adviser or consultant	74	(5)
Helping people to learn	79	(20)
The role of the manager	81	(1)
Adults are sophisticated learners	81	(1)
Learner confidence	81	(2)
The Kolb learning cycle	83	(2)
Using the learning cycle	85	(1)
Learning styles	86	(3)
Using learning styles	89	(1)
Mentor-learner pairings	90	(1)
Role models	91	(2)
The 3-dimensional approach to coaching	93	(3)
Good managers are natural coaches	96	(1)
Other issues that affect learning activities	96	(3)
Mentoring relationships	99	(16)
The interpersonal frame	100	(3)
The nature of one-to-one relationships	103	(3)
Counselling	106	(1)
When to counsel	107	(1)
The 3-dimensional approach to counselling	108	(2)
Counselling style	110	(1)
Letting go	111	(4)
The mentoring manager	115	(16)
Phase I: Initiation	116	(4)
Phase II: Growth and performance	120	(7)
Phase III: Maturity	127	(4)
The learners' experience	131	(14)
What learners want	134	(3)
Fears and uncertainties	137	(2)
Preparing learners for mentoring	139	(1)
Change	140	(1)
What happens if things go wrong?	141	(4)
Mentoring programmes	145	(14)
Setting up a mentoring programme	148	(7)
What can go wrong?	155	(4)
Getting started	159	(12)
Me	160	(1)
Them	161	(1)
First session	162	(2)
Coaching vs counselling vs mentoring	164	(1)
Support	164	(1)
How do I ...?	165	(6)
The `One Stop' Mentor	171	(6)
Index	177