Microsoft Exchange Server 2003 Resource Kit

by English, Bill; Reid, Kristie

• ISBN13: 9780735620728
• ISBN10: 0735620725
• Edition: 1st
• Format: Paperback
• Copyright: 2005-03-30
• Publisher: Microsoft Press

Summary

Get the definitive resource for administering Exchange 2003-with in-depth technical information and tools developed by the Microsoft Exchange Server team. This exhaustive, 1,000+ page reference delivers the information you need to design solutions that meet your business and technical objectives, accelerate deployments, implement best practices, avoid problems, and meet the requirements of your service level agreements. You also get a DVD packed with essential tools, administrative scripts, job aids, Microsoft Virtual PC configurations, and a fully searchable eBook-everything you need to help save time and reduce ownership and support costs.

Author Biography

Bill English, MCTS, MVP, MCT, is an author and educator specializing in SharePoint technologies. He runs a leading training and consulting company, has written more than 10 books, and speaks at the Microsoft Office SharePoint Conference, Comdex, and other events.

Table of Contents

Foreword	xxi
Acknowledgments	xxiii
Technical Reviewers	xxiii
Contributing Writers	xxiii
Introduction	xxv
About This Resource Kit	xxv
Part I: Designing Your Exchange Server 2003 Organization	xxv
Part II: Managing Your Exchange Server 2003 Organization	xxvi
Part III: Optimizing Your Exchange Server 2003 Organization	xxvii
Part IV: Troubleshooting Exchange Server 2003	xxviii
Document Conventions	xxviii
Readeraid Conventions	xxviii
Style Conventions	xxix
Resource Kit Companion CD	xxix
Using the Companion CD	xxx
Resource Kit Support Policy	xxxi
Part 1 Designing Your Exchange Server 2003 Organization
Exchange Server 2003 Product Overview	3	(60)
About This Chapter	3	(1)
What You Need to Know	4	(1)
Installing a Basic Test Environment for Exchange Server 2003	5	(56)
Implementing a Separate Domain Controller	7	(1)
The Client Workstation	8	(1)
The Management Workstation	8	(2)
Exchange Server 2003 Hardware Requirements	10	(8)
Key Features of Exchange Server 2003	18	(24)
Supported Messaging Clients	42	(11)
Exchange 2003 Security Features	53	(4)
Performance Improvements	57	(4)
Server and Client Licensing	61	(1)
Best Practices	62	(1)
Exchange Server 2003 Design Basics	63	(64)
About This Chapter	63	(1)
What You Need to Know	64	(2)
Planning an Exchange 2003 Organization	66	(4)
Structuring the Administrative Topology of an Exchange Organization	70	(16)
Administrative Boundaries in an Exchange 2003 Organization	71	(3)
Structuring Server and Resource Management	74	(7)
Structuring Public Folder Management	81	(3)
Over-Designing the Administration Model of Exchange 2003	84	(2)
Structuring Recipient Management	86	(38)
Structuring the Physical Topology of an Exchange Organization	91	(1)
Active Directory Site Topology	92	(6)
Message Routing Topology	98	(17)
Server Infrastructure	115	(8)
Remote Access Topology	123	(1)
Best Practices	124	(3)
Exchange Server 2003 in Enterprise Environments	127	(76)
About This Chapter	127	(1)
What You Need to Know	128	(5)
Deploying Exchange 2003 in Multiple Forest Environments	133	(3)
Provisioning Exchange 2003 Resources in a Resource Forest	136	(36)
Account Associations through SIDHistory	140	(2)
Account Provisioning Using Custom Scripts	142	(5)
Account Provisioning Using MIIS 2003	147	(25)
Integrating Exchange Organizations in Multiple Forest Environments	172	(30)
Global Address List Synchronization	174	(23)
Configuring Message Routing Between Forests	197	(3)
Sharing Free/Busy and Public Folder Data	200	(2)
Best Practices	202	(1)
Upgrading to Exchange Server 2003	203	(72)
About This Chapter	203	(1)
What You Need to Know	204	(1)
Exchange Server 2003 Upgrade Dependencies	204	(3)
Deploying Active Directory in an Exchange 5.5 Environment	207	(8)
Universal Security Group Requirements	214	(1)
Integrating Exchange Server 5.5 with Active Directory	215	(19)
Exchange Server Deployment Tools	216	(2)
Deploying Active Directory Connector	218	(2)
ADC Connection Agreements	220	(14)
Adding Exchange 2003 To an Exchange 5.5 Organization	234	(17)
Exchange Server 2003 in Mixed Mode	234	(1)
Exchange 2003 Installation	235	(1)
Resource Consolidation	236	(1)
Exchange 5.5 Directory Replication	237	(2)
Exchange 5.5 and Exchange 2003 Interoperability	239	(12)
Moving Public Folders and Mailboxes to Exchange 2003	251	(12)
Moving Public Folders	251	(3)
Moving Mailboxes	254	(9)
Moving System Folders	263	(1)
Decommissioning Exchange 5.5 and Enabling Native Mode	263	(4)
Decommissioning Exchange Server 5.5	264	(2)
Switching to Native Mode	266	(1)
Upgrading from Exchange 2000 Server	267	(7)
Operating System Dependencies	267	(1)
Installing Exchange Server 2003	268	(2)
Performing a Move-Mailbox Upgrade	270	(1)
Performing an In-Place Upgrade	270	(4)
Best Practices	274	(1)
Migrating to Exchange Server 2003	275	(84)
About This Chapter	275	(1)
What You Need to Know	276	(11)
Implementing Messaging Connectivity	287	(29)
Choosing a Messaging Connector	288	(3)
Implementing Connectivity Using Connector for Lotus Notes	291	(9)
Implementing Connectivity Based on Connector for Novell GroupWise	300	(8)
Implementing Connectivity Based on SMTP Connectors	308	(8)
Synchronizing Recipient Information	316	(16)
Synchronizing Directories Using Direct Messaging Connectors	316	(6)
Synchronizing Directories Using LDAP	322	(2)
Synchronizing Directories Using a Custom Solution	324	(8)
Implementing Calendar Interoperability	332	(10)
Synchronizing Free/Busy Information Using Calendar Connector	333	(3)
Synchronizing Free/Busy Information Using iCalendar Interoperability	336	(6)
Migrating Mailboxes to Exchange 2003	342	(15)
Available Source Extractors	343	(3)
Migration Files	346	(1)
Preparing for a User Migration	347	(1)
Performing a Lotus Domino Migration to Exchange 2003	348	(2)
Performing a Novell GroupWise Migration to Exchange 2003	350	(2)
Performing an Internet Mail Migration to Exchange 2003	352	(5)
Best Practices	357	(2)
Server and Site Consolidation Strategies	359	(28)
About This Chapter	359	(1)
Understanding Consolidation Strategies	359	(13)
Consolidating Within an Exchange Organization	359	(7)
Consolidating Sites	366	(6)
Using a Resource Forest in Consolidation	372	(3)
Issues in Using a Resource Forest	374	(1)
Site Consolidation in International Environments	375	(9)
Regional and Language Settings	376	(1)
Sorting the Online Address Book	377	(2)
The Offline Address Book	379	(2)
Sorting the Offline Address Book	381	(2)
Organizational Forms Library	383	(1)
Address and Detail Templates	383	(1)
Locales	383	(1)
Outlook Web Access Help	384	(1)
Known Symptoms if the Correct Languages Are Not Loaded on the Global Catalog Server	384	(1)
Best Practices	384	(3)
Hosting Exchange Server 2003	387	(76)
About This Chapter	387	(1)
What You Need to Know	388	(8)
Deploying Exchange 2003 in a Hosting Infrastructure	396	(26)
Deploying Back-End Servers	398	(2)
Deploying Front-End Servers	400	(17)
Deploying SMTP Bridgehead Servers	417	(5)
Provisioning Hosted Exchange Services	422	(34)
Sharing an Exchange Organization	423	(4)
Provisioning Services Through MPS	427	(3)
Provisioning a Reseller Organization	430	(4)
Provisioning Business and Consumer Organizations	434	(10)
Splitting the Server-Based Address Book	444	(5)
Provisioning SMTP Domains	449	(4)
Configuring External DNS for Hosted SMTP Domains	453	(3)
Monitoring Hosted Exchange Services	456	(2)
Best Practices	458	(5)
Part 2 Managing an Exchange Server 2003 Organization
Operating an Exchange Server 2003 Organization	463	(34)
About This Chapter	463	(1)
Understanding Microsoft Operations Framework	464	(15)
Microsoft Operations Framework Overview	464	(1)
The MOF Process Model	464	(4)
Service Management Functions	468	(7)
The MOF Team Model	475	(2)
MOF Risk Management Discipline	477	(2)
Daily, Weekly, and Monthly Processes	479	(14)
Daily Operations Tasks	479	(11)
Weekly Operations Tasks	490	(1)
Monthly Operations Tasks	491	(2)
Ad Hoc Tasks	493	(1)
Tools and Technologies	493	(2)
Best Practices	495	(2)
Managing Directory Information	497	(50)
About This Chapter	497	(1)
Recipient Objects in Active Directory	498	(27)
Types of Recipient Objects	498	(3)
Working with Mail-Enabled Groups	501	(7)
Exchange 2003 and Active Directory	508	(11)
Managing Recipient Policies	519	(4)
Recipient Update Service	523	(2)
Managing Server-based Address Lists	525	(13)
Default Address Lists	526	(1)
Offline Address Lists	527	(1)
Custom Address Lists	528	(2)
Updating Address List Information	530	(2)
Address and Detail Templates	532	(5)
Customizing Display Names in Address Lists	537	(1)
Managing Recipient Objects	538	(6)
Assigning Mailbox Rights	538	(2)
Export and Import Features	540	(3)
Automating Mailbox Administration	543	(1)
Summary of Tools for Managing Directory Information	544	(1)
Best Practices	545	(2)
Configuring Exchange Store Resources	547	(62)
About This Chapter	547	(1)
Understanding Exchange Server 2003 Database Technologies	547	(8)
Extensible Storage Engine	548	(1)
Exchange Stores and Storage Groups	548	(7)
Understanding Single Instance Storage	555	(1)
Configuring Exchange Server 2003 Storage	555	(17)
Creating Additional Storage Groups and Exchange Stores	556	(1)
Configuring Exchange Stores	557	(15)
Managing Exchange Server 2003 Store Resources	572	(28)
Managing Mailbox Resources	572	(7)
Monitoring Mailbox Resources	579	(2)
Managing Public Folder Resources	581	(17)
Monitoring Public Folder Resources	598	(2)
Configuring Dedicated Servers	600	(7)
Planning Server Roles	601	(1)
Planning Server Sizing	602	(2)
Planning Server Location	604	(3)
Best Practices	607	(2)
Connecting to the Internet	609	(126)
About This Chapter	609	(1)
Understanding Internet Connectivity	610	(16)
DNS Infrastructure	610	(4)
Active Directory Infrastructure	614	(2)
Internet Connectivity and Firewalls	616	(3)
Antivirus and Anti-Spam Solutions	619	(6)
Exchange Configuration	625	(1)
Configuring Additional SMTP Virtual Servers	626	(16)
Prerequisites to Creating Virtual Servers	626	(1)
Creating an Additional Virtual Server	627	(1)
Virtual Server General Settings	628	(1)
Virtual Server Access Settings	629	(5)
Virtual Server Messages Settings	634	(3)
Virtual Server Delivery Settings	637	(4)
Additional Virtual Server Settings	641	(1)
Working with Additional Virtual Servers	642	(1)
Disabling SMTP Virtual Servers	642	(1)
Running System Attendant on Front-End Servers	643	(1)
Mailroot Directories for Virtual Servers	643	(6)
The Queue Folder	644	(1)
The BadMail Folder	645	(2)
The Pickup Folder	647	(1)
The Filter Folder	648	(1)
The UceArchive Folder	649	(1)
Controlling Incoming Connections	649	(8)
Exchange Server and SMTP Message Transfer Support	649	(8)
Securing Incoming Message Traffic	657	(12)
Firewalls	657	(1)
Protecting Your Exchange Server Network with ISA Server	658	(11)
Controlling Message Relay	669	(1)
Open Relay	669	(1)
Applying Message Filters	670	(12)
Block Lists Services	670	(5)
Sender Filtering	675	(3)
Recipient Filtering	678	(1)
Restricting Sending to an External E-Mail Address	678	(1)
Restricting Receiving to an E-Mail Address	679	(1)
Filtering Global Settings	680	(2)
Reverse DNS Lookups	682	(1)
Direct Message Transfer	682	(2)
Smart Host Message Transfer	684	(2)
Smart Hosts and Perimeter Networks	685	(1)
Smart Hosts and Other Messaging Systems	686	(1)
Configuring Message Delivery Options	686	(7)
Internet Mail Wizard	687	(1)
SMTP Connector Delivery Options	688	(4)
Virtual Server vs. SMTP Connector	692	(1)
Forwarding Messages with Unresolved Recipients	693	(5)
Configuring Message Forwarding	693	(5)
Implementing Catch-All on Exchange Server	698	(1)
Managing Outgoing Message Traffic	698	(5)
The Queue Viewer	698	(5)
Optimizing Outbound Connections	703	(3)
Global and Individual Message Size Limits	703	(2)
SMTP Connector Content Restrictions	705	(1)
Outbound Connections	705	(1)
Smart Hosts	706	(1)
Automatic Replies To the Internet	706	(3)
Allow Out of Office Responses	707	(1)
Allow Automatic Replies	707	(1)
Allow Automatic Forward	708	(1)
Allow Delivery Reports	708	(1)
Allow Non-Delivery Reports	708	(1)
Preserve Senders Display Name on Message	709	(1)
Communicating with Other Exchange Organizations over the Internet	709	(7)
Sending Exchange Rich Text Format Information	709	(2)
Authenticating E-Mail Between Domains	711	(2)
SMTP Encryption Between Organizations	713	(3)
Replicating Free and Busy Data and Public Folder Content	716	(1)
Configuring Protocol Logging	716	(2)
Other Log Files	718	(1)
Best Practices	718	(17)
Small Network Example	718	(6)
Large Network Example	724	(6)
Partner Link Network	730	(5)
Maintaining IIS Virtual Servers	735	(94)
About This Chapter	735	(1)
General Protocol Virtual Server Configurations	736	(4)
Using Exchange System Manager to Change IIS Settings	737	(1)
HTTP Virtual Servers	737	(1)
IMAP4 Virtual Servers	737	(1)
POP3 Virtual Servers	738	(1)
NNTP Virtual Servers	739	(1)
SMTP Virtual Servers	740	(1)
Metabase and Active Directory	740	(8)
DS2MB Process	742	(2)
Active Directory Locations	744	(1)
Editing the Metabase	744	(4)
Default HTTP, IMAP4, POP3, and NNTP Virtual Servers	748	(7)
The Default HTTP Virtual Server	748	(3)
The Default IMAP4 Virtual Server	751	(2)
The Default POP3 Virtual Server	753	(2)
The Default NNTP Virtual Server	755	(1)
Adding Virtual Servers	755	(10)
Resolving IP Address and Port Number Conflicts	756	(3)
Socket Pooling	759	(2)
Creating Additional Virtual Servers	761	(4)
Adjusting Virtual Server Settings	765	(19)
Configuring the HTTP Virtual Server	765	(5)
Configuring the IMAP4 and POP3 Virtual Servers	770	(5)
Configuring NNTP Virtual Servers	775	(9)
Authentication Methods	784	(11)
Anonymous Authentication	784	(1)
Basic Authentication	785	(1)
NTLM and Kerberos: Windows Integrated Authentication	786	(1)
Forms Based Authentication (Cookie Authentication)	787	(4)
Digest Authentication	791	(1)
SSL Certificate Authentication	792	(2)
Authentication Precedence	794	(1)
Setting Security Options	795	(1)
Installing a Security Certificate on the Server	796	(10)
Configuring SSL on a Virtual Server	796	(7)
Enabling SSL on Additional HTTP Virtual Servers	803	(1)
Configuring SSL in a Front-End and Back-End Scenario	804	(1)
Configuring IPSec in a Front-End/Back-End Scenario	804	(1)
Outlook Web Access Change Password Feature	805	(1)
Enforcing Secure Communication	806	(6)
Viewing and Changing the SSL Port Number	807	(1)
Requiring Encrypted Sessions	807	(1)
SSL Offloading	807	(4)
Using SSL and Windows Mobile Devices	811	(1)
Configuring RPC over HTTP	812	(15)
RPC over HTTP Installation Requirements	812	(1)
RPC over HTTP Deployment Scenarios	813	(1)
Upgrading RPC over HTTP to Service Pack 1	814	(2)
Deploying RPC over HTTP with Exchange Server 2003 SP1	816	(1)
Deploying RPC over HTTP Manually	817	(2)
Configuring Outlook 2003 to use RPC over HTTP	819	(3)
Configuring ISA Server to Support RPC over HTTP	822	(5)
Best Practices	827	(2)
Implementing Exchange 2003 Security	829	(72)
About This Chapter	829	(1)
Securing Exchange Information in Active Directory	830	(8)
Exchange and Active Directory Partitions	830	(2)
Initial Permissions in Active Directory	832	(1)
ForestPrep and DomainPrep	832	(1)
Exchange Server Delegation Wizard	833	(1)
Using the Delegation Wizard	834	(2)
Permissions Needed to Complete Common Exchange Server Administrative Tasks	836	(1)
Delegating Common Administrative Tasks	836	(1)
How to Implement a Split Permission Model	837	(1)
Securing Exchange Server Through Group Policies	838	(1)
Hardening Windows Server 2003	838	(4)
Hardening Exchange Server 2003	841	(1)
Protecting Your Exchange Server	842	(1)
Protecting File Locations	842	(17)
Protecting Communication Ports	844	(5)
Protecting the Exchange Store	849	(4)
Protecting Public Folder Hierarchies	853	(4)
Understanding the Dependencies of Core Exchange Services	857	(2)
Protecting Client/Server Communication	859	(1)
Exchange and a Public Key Infrastructure	859	(24)
Implementing Message Security	867	(10)
Securing the MAPI-based Client/Server Communication	877	(5)
Protecting Transmission Paths Within and Between Routing Groups	882	(1)
Protection with IPSec	883	(3)
Protection with TLS	885	(1)
Protecting Gateways and Messaging Connectors	885	(1)
Protecting Exchange Connectors	886	(2)
Protecting Gateways	887	(1)
Protecting Other Connectors	887	(1)
Protecting Mobile Communication Paths	887	(1)
Protecting Outlook Mobile Access	888	(8)
Exchange ActiveSync	892	(4)
Protecting Other Mobile Communication Paths	896	(1)
Best Practices	896	(5)
Part 3 Optimizing Your Exchange Server 2003 Organization
Understanding and Configuring Message Routing and Transport	901	(36)
About This Chapter	901	(1)
Configuring Routing for Internal E-Mail Flow	902	(1)
Understanding Routing Groups	903	(2)
Understanding Link State Information	905	(1)
Understanding Routing Group Masters	906	(3)
Consequences of an Unavailable Routing Group Master Server	907	(1)
When a Routing Master Role Is Transferred Within a Routing Group	908	(1)
Using Routing Groups in Native and Mixed Modes	909	(3)
Moving Servers Between Routing Groups	910	(1)
Renaming a Routing Group	910	(1)
Deleting a Routing Group	910	(1)
Connecting Routing Groups	910	(2)
Connecting to the Internet	912	(7)
Defining SMTP Dependencies	913	(3)
Configuring SMTP Virtual Servers	916	(1)
SMTP Connectors	916	(3)
Manually Configuring the Sending of Internet E-Mail	919	(1)
Customizing E-Mail Delivery	919	(3)
Verifying DNS Setup for Outbound E-Mail	920	(1)
Manually Configuring the Receipt of Internet Mail	921	(1)
Configuring Inbound SMTP Virtual Server Settings	921	(1)
Verifying DNS Setup for Inbound E-Mail	921	(1)
Connecting to Exchange 5.5 Servers and Other X.400 Systems	922	(5)
Customizing the X.400 Protocol	923	(1)
Understanding X.400 Connectors	924	(1)
Creating an X.400 Protocol Stack	924	(1)
Creating an X.400 Connector	924	(1)
Configuring Additional Options on the X.400 Connector	925	(1)
Overriding X.400 Properties	926	(1)
Disabling or Removing Connectors	927	(1)
Using Queue Viewer to Manage Messages	927	(7)
Disabling Outbound Mail	928	(1)
Finding Messages	928	(1)
Using SMTP Queues to Troubleshoot Message Flow	928	(6)
Configuring Diagnostic Logging for SMTP	934	(1)
Enabling Debugging Level Logging	935	(1)
Best Practices	935	(2)
Managing Clustered Exchange 2003 Servers	937	(40)
About This Chapter	937	(1)
What You Need to Know	938	(1)
Clustering Exchange 2003 Front-End Servers	939	(5)
Load Balancing Exchange Front-End Servers	939	(5)
Clustering Exchange 2003 Back-End Servers	944	(12)
Single-Node Cluster Example	945	(1)
Joining a Server Cluster	946	(2)
Server Clusters and Cluster Storage	948	(6)
Handling Single Points of Failures	954	(2)
Windows Cluster Service Architecture	956	(5)
Internal Cluster Service Elements	957	(1)
Exchange 2003 Cluster Integration	958	(3)
Load Balancing and Failover Configurations for Server Clusters	961	(9)
Exchange Virtual Servers and Routing Groups	962	(1)
Active/Active and Active/Passive Cluster Configurations	962	(8)
Running Exchange 2003 in a Server Cluster	970	(4)
Installing Exchange 2003 in a Server Cluster	970	(1)
Configuring Resource Groups and Virtual Servers	971	(1)
Configuring Public Stores	971	(1)
Configuring Protocol Servers	972	(1)
Exchange Clusters in Mixed-Mode Organizations	972	(1)
Disaster Recovery on Clustered Servers	973	(1)
Best Practices	974	(3)
Standard Monitoring Tools	977	(26)
About This Chapter	977	(1)
Understanding Exchange Service Dependencies	978	(2)
Monitoring with Exchange System Manager	980	(6)
Configuring Monitored Services and Resources	980	(4)
Using Notifications	984	(1)
Limitations of State Information and System Monitoring	985	(1)
Monitoring with Internet Information Services Manager	986	(3)
Monitoring IIS-Related Services	986	(3)
Analyzing Server Logs	989	(1)
Monitoring with Windows Tools	989	(11)
Using Network Monitor	989	(1)
Using System Monitor	990	(1)
Using Event Viewer	991	(1)
Using Windows Management Instrumentation (WMI)	992	(7)
Configuring Service Recovery Options in Windows 2003	999	(1)
Making a Monitoring Plan	1000	(2)
Best Practices	1002	(1)
Exchange Server 2003 Management Pack	1003	(68)
About This Chapter	1003	(1)
What You Need to Know	1004	(1)
Exchange Management Pack Overview	1004	(8)
Microsoft Operations Manager Components Used by Exchange Management Pack	1005	(3)
Specific Exchange Management Pack Components	1008	(3)
Exchange Management Pack in a Centralized Environment	1011	(1)
Monitoring a Centralized Environment	1012	(20)
Installation Planning for a Centralized Environment	1012	(4)
Deploying Exchange Management Pack in a Centralized Environment	1016	(5)
Configuring Exchange Management Pack	1021	(10)
Exchange Management Pack in a Distributed Environment	1031	(1)
Monitoring a Distributed Environment	1032	(4)
Installation Planning for a Distributed Environment	1033	(1)
Deploying Exchange Management Pack in a Distributed Environment	1033	(2)
Configuring Exchange Management Pack	1035	(1)
Exchange Management Pack in a Hybrid Environment	1036	(1)
Monitoring a Hybrid Environment	1036	(6)
Installation Planning for a Hybrid Environment	1038	(1)
Deploying Exchange Management Pack in a Hybrid Environment	1038	(1)
Configuring Exchange Management Pack	1039	(1)
Monitoring Important Exchange 2003 Components	1040	(2)
Monitoring System Availability	1042	(25)
Monitoring Exchange Events	1051	(2)
Monitoring Health and Performance	1053	(8)
Performance Counter Logging	1061	(2)
Generating System Reports and Statistics	1063	(4)
Troubleshooting Exchange Management Pack Deployments	1067	(3)
Checking the Configuration Log File	1067	(1)
Checking the Configuration File	1068	(1)
ExMOM 8203 Alert	1069	(1)
Permission-related Errors When Running the Configuration Tool over the Network	1069	(1)
Boolean Data Type Formatting	1069	(1)
Disabling Mail Flow	1070	(1)
MAPI Logon	1070	(1)
Best Practices	1070	(1)
Tuning Exchange Performance	1071	(32)
About This Chapter	1071	(1)
Storage Configuration for Exchange Server 2003	1071	(2)
SMTP Bridgehead Server	1072	(1)
X.400 Bridgehead Server or Other Connector Server	1072	(1)
Mailbox and Public Folder Servers	1073	(16)
Disk I/O Discussion	1075	(2)
Aligning Exchange I/O Operations with Storage Track Boundaries	1077	(1)
Optimizing Memory Usage	1077	(3)
Exchange Store and Extensible Storage Engine Tuning	1080	(1)
Online Database Maintenance	1081	(1)
Message Promotion on Move Mailbox	1082	(2)
Message Transfer Agent Tuning	1084	(1)
MSExchangeMTA\Parameters Registry Key Settings	1085	(3)
MSExchangeIS Registry Key Settings	1088	(1)
Routing Tuning	1089	(2)
Suppressing Link-State Changes	1089	(1)
Glitch Retry	1090	(1)
Creating Routing Groups	1090	(1)
SMTP Transport Tuning	1091	(1)
Mailroot Directory Location	1091	(1)
SMTP MaxMessageObjects	1091	(1)
Active Directory Connector Tuning	1091	(7)
Sleep Time	1092	(1)
Block Searching	1093	(1)
Active Directory Integration Tuning	1093	(1)
Dedicated Active Directory Servers for Exchange	1094	(1)
Set PDC Avoidance	1094	(1)
Use of the /3GB Switch on Active Directory Servers	1094	(1)
Using Exchange 2003 on Active Directory Servers	1095	(1)
Tuning DSAccess on Mailbox Servers	1095	(1)
Tuning DSAccess on Branch Office Servers	1096	(1)
Increasing the Maximum Active LDAP Queries	1096	(1)
Disabling Unused Services	1097	(1)
Performance Tuning Tools	1098	(2)
Exchange Server Stress and Performance 2003	1098	(1)
Jetstress	1099	(1)
Load Simulator 2003	1100	(1)
Best Practices	1100	(3)
Part 4 Troubleshooting Exchange Server 2003
Exchange Server 2003 Troubleshooting Basics	1103	(36)
About This Chapter	1103	(1)
What You Need to Know	1104	(3)
General Troubleshooting Tools	1107	(9)
Verifying Network Connectivity	1116	(5)
Verifying Connectivity Using Standard TCP/IP Tools	1116	(3)
Verifying Connectivity Using Netstat	1119	(1)
Verifying Connectivity Using NetDiag	1119	(2)
Verifying Connectivity Using Network Monitor	1121	(1)
Gathering Server Information	1121	(17)
Obtaining Diagnostics Information	1122	(1)
Using Microsoft Product Support Reporting Tools	1123	(8)
Generating Debugging Information	1131	(6)
Automatic Error Reporting in Exchange Server 2003	1137	(1)
Best Practices	1138	(1)
Troubleshooting Active Directory Communication	1139	(40)
About This Chapter	1139	(1)
What You Need to Know	1139	(1)
Understanding Active Directory Server Roles and Active Directory Replication	1140	(1)
Active Directory Server Roles	1140	(7)
Active Directory Replication	1145	(2)
Active Directory Server Roles and Active Directory Replication Troubleshooting	1147	(1)
Tools for Troubleshooting Active Directory	1147	(11)
Troubleshooting Active Directory Using Event Viewer	1149	(1)
Troubleshooting Active Directory Replication Failures	1149	(5)
Transferring and Seizing of Operations Master Roles	1154	(4)
Understanding the in Exchange 2003 Directory Access Architecture	1158	(20)
Examining the DSAccess Component	1158	(2)
Constructing a Directory Access Topology	1160	(6)
Examining DSProxy	1166	(2)
Recipient Update Service	1168	(2)
Tools for Troubleshooting Exchange	1170	(1)
Troubleshooting Directory Access Using Event Viewer	1171	(7)
Best Practices	1178	(1)
Disaster Recovery Planning for Exchange 2003	1179	(28)
About This Chapter	1179	(1)
Introduction to Disaster Recovery Planning	1180	(1)
Preparing for Disaster Recovery	1180	(15)
Performing a Business Impact Analysis	1180	(3)
Evaluating Service Level Agreements	1183	(3)
Identifying Exchange-Related Data	1186	(1)
Evaluating Your Exchange Design	1187	(8)
Determining a Backup Strategy	1195	(8)
Understanding Exchange Database Backup Types	1197	(1)
Select a Backup Strategy	1198	(1)
Selecting a Tape Rotation Strategy	1199	(3)
Verifying and Validating Database Backups	1202	(1)
Building a Disaster Recovery Toolkit	1203	(2)
Keeping Spare Hardware Available	1203	(1)
Having a Crash Cart Available	1204	(1)
Keeping Software and Documentation Available	1204	(1)
Best Practices	1205	(2)
Implementing a Backup Solution	1207	(42)
About This Chapter	1207	(1)
What You Need to Know	1208	(1)
Defining the Backup Data	1208	(7)
Windows Components	1209	(1)
The System State	1210	(2)
Exchange Databases	1212	(1)
Stores and Storage Groups	1212	(1)
Transaction Logs	1212	(1)
Circular Logging	1213	(1)
Checkpoint Files	1214	(1)
Optional Databases and Components	1214	(1)
Volume Shadow Copy Service	1215	(6)
The Backup Process	1220	(1)
The Virtual Disk Service	1220	(1)
VDS and Shadow Copy Management	1221	(1)
Backing Up Windows	1221	(5)
Image Backup	1221	(1)
Automated System Recovery	1222	(2)
Component Backup	1224	(1)
Creating a Windows Backup Set	1225	(1)
Backing up Exchange	1226	(14)
Streaming or Legacy Backups	1227	(1)
Normal Backups	1227	(2)
Copy Backups	1229	(1)
Differential Backups	1229	(1)
Incremental Backups	1230	(1)
Log File Deletion	1231	(1)
Offline Backups	1232	(1)
Volume Shadow Copy Service and Shadow Copy Backups	1233	(2)
Backing Up the SRS Database	1235	(1)
Backing Up Exchange 2003 Clusters	1236	(1)
Backing Up the Quorum Data	1236	(1)
Backing Up the Shared Disk Resource	1237	(1)
Backing Up Certificate Services	1237	(1)
Backing Up Mail Connector Information	1238	(1)
Backing Up other Dynamic Data	1239	(1)
Data to Exclude from File-Based Backups of an Exchange Server	1239	(1)
Automating Backups	1240	(5)
GUI Interface	1241	(1)
Command Line Interface	1242	(2)
Backup Schedule	1244	(1)
Domain Controllers and Exchange 2003	1245	(1)
Verifying Database Backups	1246	(2)
Best Practices	1248	(1)
Restoring Exchange Server 2003	1249	(60)
About This Chapter	1249	(1)
What You Need to Know	1250	(1)
Restore and Recovery	1251	(6)
Recovery Considerations	1251	(2)
Restoring a Windows Server	1253	(4)
Repairing Exchange 2003	1257	(49)
Reinstalling Exchange 2003 over a Damaged Installation	1258	(1)
Reinstalling Exchange 2003 Using the /DisasterRecovery Switch	1258	(1)
Restoring Exchange 2003 Information	1259	(1)
Restoring Exchange Databases	1260	(46)
Best Practices	1306	(3)
Index	1309