Microsoft Exchange Server 2003 Unleashed

by Morimoto, Rand

• ISBN13: 9780672328077
• ISBN10: 0672328070
• Edition: 2nd
• Format: Paperback
• Copyright: 2005-09-21
• Publisher: Sams Publishing

Summary

Microsoft Exchange Server 2003 Unleashed, Second Edition covers virtually every important Microsoft Exchange 2003 topic-with coverage of Service Pack 2-including design and planning, prototype testing, migration and implementation, and ongoing support and maintenance. Based on years of experience, this book is packed with tips, tricks, and best practices to help you master Exchange 2003 quickly. This book's authors used Exchange 2003 in small, medium, and enterprise-level production environments for more than 18 months prior to the product's initial release. Every chapter of this book was written from scratch based on Exchange Server 2003. Book jacket.

Author Biography

Rand H. Morimoto, Ph.D., MCSE is the president of Convergent Computing, an IT consulting firm in the San Francisco Bay area that has been one of the key early adopter program partners with Microsoft, implementing beta versions of Microsoft Exchange Server 2003, Sharepoint 2003, and Windows Server 2003 in production environments more than two years before the product releases Michael Noel, MCSE+I, MCSA is a senior consultant at Convergent Computing in the San Francisco Bay area with more than ten years' experience Kenton Gardinier, MCSE, CISSP, MCSA is a senior consultant with Convergent Computing

Table of Contents

Introduction	1	(7)
Part I Microsoft Exchange Server 2003 Overview
Exchange Server 2003 Technology Primer	7	(28)
Using Exchange Server 2003 As an Email and Calendaring Solution	8	(1)
Taking Advantage of Active Directory in Exchange	8	(1)
Leveraging Exchange Server 2003 As a Web Access Solution	9	(1)
Expanding into the New Wireless and Mobility Technologies	10	(1)
Choosing the Right Time to Migrate to Exchange Server 2003	11	(2)
Adding an Exchange Server 2003 Server to an Existing Exchange Organization	12	(1)
Migrating from Exchange 2000 to Exchange Server 2003	12	(1)
Migrating from Exchange 5.5 to Exchange Server 2003	12	(1)
Migrating from Novell GroupWise to Exchange Server 2003	13	(1)
Migrating from Lotus Notes to Exchange Server 2003	13	(1)
Understanding the Two Versions of Exchange Server 2003	13	(2)
Getting to Know the Exchange Server 2003 Standard Edition	14	(1)
Expanding into the Exchange Server 2003 Enterprise Edition	14	(1)
Understanding How Improvements in Windows 2003 Enhance Exchange Server 2003	15	(5)
Drag-and-Drop Capabilities in Administrative Tools	15	(1)
Built-in Setup, Configuration, and Management Wizards	15	(1)
Improvements in Security	16	(1)
IPSec and Wireless Security Improvements	16	(1)
Microsoft Internet Security and Acceleration Server (ISA) 2004 Enhancements	16	(1)
Performance and Functionality Improvements	17	(1)
Global Catalog Caching on a Domain Controller	17	(1)
Remote Installation Service for Servers	17	(1)
Scaling Reliability with 8-Node Clustering	18	(1)
Taking Advantage of the Windows 2003 SP1 Security Configuration Wizard	19	(1)
Improving Mailbox Recovery Through Volume Shadow Copy Services	19	(1)
Reliability Enhancements in Exchange Server 2003	20	(1)
Simplifying Mailbox Recovery Using Integrated Tools	20	(1)
Leveraging Recovery Storage Group Functionality	20	(1)
Expanding on Manageability and Administration Benefits of Exchange Server 2003	21	(4)
Improving the Speed of Mailbox Moves	21	(1)
Establishing Dynamic Distribution Lists	21	(1)
Replicating Directories Between Forests	22	(1)
Simplifying Migrations Using Structured Migration Tools	23	(1)
Taking Advantage of Microsoft Operations Manager	24	(1)
Improvements in Exchange Server 2003 Security	25	(2)
Establishing Security Between Front-End and Back-End Servers	25	(1)
Creating Cross-Forest Kerberos Authentication	25	(1)
Restricting Distribution Lists to Authenticated Users	25	(1)
Using Safe and Blocked Lists	26	(1)
Filtering of Inbound Recipients Functionality	26	(1)
Blocking Attachments in Outlook Web Access (OWA)	27	(1)
Supporting S/MIME for OWA Attachments	27	(1)
Supporting SenderID Messaging Framework	27	(1)
Leveraging Mobility in Exchange Server 2003	27	(2)
Improving Outlook Web Access's Functionality	28	(1)
Using Outlook 2003 over HTTPS	28	(1)
Leveraging ActiveSync for Exchange Replication	29	(1)
Connecting Users Through Wireless Technologies	29	(1)
Performance Improvements in Exchange Server 2003	29	(2)
Allocating Memory to Improve Performance	30	(1)
Using Caching on Distribution Lists	30	(1)
Controlling Message Notification	30	(1)
Solidifying Core Technologies for Exchange Server 2003	31	(1)
Solidifying DNS for Proper Message Routing	31	(1)
Deploying Global Catalogs for Reliable Directory Lookup	32	(1)
Completing a Migration to Windows 2003	32	(1)
Summary	32	(1)
Best Practices	32	(3)
Planning, Prototyping, Migrating, and Deploying Exchange Server 2003	35	(34)
Initiation, Planning, Prototype, and Pilot: The Four Phases to the Upgrade	36	(1)
Documentation Required During the Phases	36	(1)
Initiation Phase: Defining the Scope and Goals	37	(5)
The Scope of the Project	37	(1)
Identifying the Goals	38	(4)
Initiation Phase: Creating the Statement of Work	42	(4)
Summarizing the Scope of Work	42	(1)
Summarizing the Goals	43	(1)
Summarizing the Timeline and Milestones	44	(1)
Summarizing the Resources Required	44	(1)
Summarizing the Risks and Assumptions	45	(1)
Summarizing the Initial Budget	45	(1)
Getting Approval on the Statement of Work	46	(1)
Planning Phase: Discovery	46	(2)
Understanding the Existing Environment	46	(1)
Understanding the Geographic Distribution of Resources	47	(1)
Planning Phase: Creating the Design Document	48	(5)
Collaboration Sessions: Making the Design Decisions	48	(1)
Disaster Recovery Options	49	(1)
Design Document Structure	50	(3)
Agreeing on the Design	53	(1)
Creating the Migration Document	53	(7)
The Project Schedule	54	(1)
Creating the Migration Document	55	(5)
The Prototype Phase	60	(2)
What Is Needed for the Lab?	60	(1)
Disaster Recovery Testing	61	(1)
Documentation from the Prototype	62	(1)
Final Validation of the Migration Document	62	(1)
The Pilot Phase: Validating the Plan to a Limited Number of Users	62	(2)
The First Server in the Pilot	63	(1)
Choosing the Pilot Group	63	(1)
Gauging the Success of the Pilot Phase	64	(1)
The Production Migration/Upgrade	64	(1)
Decommissioning the Old Exchange Environment	65	(1)
Supporting the New Exchange Server 2003 Environment	65	(1)
Summary	65	(1)
Best Practices	66	(3)
Installing Exchange Server 2003	69	(44)
Preparing for Implementation of Exchange 2003	69	(6)
Implementing Active Directory	70	(1)
Realizing the Impact of Windows on Exchange	70	(1)
Global Catalog Placement	70	(1)
Choosing Between Active Directory Mixed and Native Mode in Exchange 2003	71	(1)
Selecting a Windows 2000/Windows 2003 Group Model	71	(2)
Extending the Active Directory Schema	73	(1)
Preparing the Windows 2000 or Windows 2003 Domain	74	(1)
Preparing to Install Exchange 2003	75	(1)
Planning Your Exchange 2003 Installation	75	(1)
Choosing to Install Exchange in Either a Test or Production Environment	75	(1)
Prototyping Your Exchange 2003 Installation	76	(1)
Conducting Preinstallation Checks on Exchange 2003	76	(2)
Verifying Core Services Installation	77	(1)
Preparing the Forest	77	(1)
Preparing the Domain	77	(1)
Reviewing All Log Files	78	(1)
Performing an Interactive Installation of Exchange Server 2003	78	(2)
Performing a Scripted Installation of Exchange Server 2003	80	(2)
Creating the unattend Install File	81	(1)
Running setup in Unattended Mode	81	(1)
Completing the Installation of Exchange 2003	82	(7)
Creating Administrative Group and Routing Group Structure	82	(3)
Creating Storage Groups	85	(2)
Managing Databases	87	(1)
Creating Additional Mailbox Stores	87	(2)
Creating a Public Folder Store	89	(1)
Performing Postinstallation Configurations	89	(9)
Disabling Services	90	(1)
Removing Information Stores	90	(1)
Setting Up Routing Group Connectors	91	(2)
Enabling Logging and Message Tracking	93	(1)
Dismounting and Deleting Public Folder Stores	94	(1)
Using System Policies to Manage Mailbox and Public Stores	95	(1)
Best Practices for Configuring Storage Groups and Databases	96	(1)
Delegating Administration in Exchange 2003	97	(1)
Configuring Additional Server Services	98	(8)
Installing a Bridgehead Server	98	(1)
Enabling SSL for Services on Front-End Servers	99	(1)
Managing Public Folders	100	(1)
Creating New Public Folder Trees	101	(1)
Using Dedicated Public Folder Servers	102	(1)
Designing Public Folder Trees	102	(1)
Understanding Public Folder Replication	103	(1)
System Folders	103	(1)
SMTP Connectors and Virtual Servers	104	(1)
Securing SMTP Mail Relays	105	(1)
Testing the Exchange 2003 Installation	106	(2)
Creating a Mailbox	106	(1)
Testing Mail Flow Using OWA	107	(1)
Installing the Exchange System Manager	107	(1)
Summary	108	(1)
Best Practices	109	(4)
Part II Exchange Server 2003
Designing Exchange Server 2003 for a Small to Medium Network	113	(22)
Formulating a Successful Design Strategy	113	(1)
Getting the Most Out of Exchange Server 2003 Functionality	113	(5)
Outlining Significant Changes in Exchange Server 2003	114	(1)
Reviewing Exchange and Operating System Requirements	115	(2)
Scaling Exchange Server 2003	117	(1)
Having Exchange Server 2003 Coexist with an Existing Network Infrastructure	117	(1)
Identifying Third-Party Product Functionality	118	(1)
Understanding Active Directory Design Concepts for Exchange Server 2003	118	(5)
Understanding the Active Directory Forest	118	(2)
Understanding the Active Directory Domain Structure	120	(1)
Reviewing Active Directory Infrastructure Components	120	(3)
Understanding Multiple Forests Design Concepts Using Microsoft Identity Integration Server 2003	123	(1)
Determining Exchange Server 2003 Placement	123	(4)
Designing Administrative Groups	123	(1)
Planning Routing Group Topology	124	(1)
Examining Public Folder Design Concepts	125	(1)
Understanding Environment Sizing Considerations	125	(1)
Identifying Client Access Points	125	(2)
Configuring Exchange Server 2003 for Maximum Performance and Reliability	127	(4)
Designing an Optimal Operating System Configuration for Exchange	127	(1)
Avoiding Virtual Memory Fragmentation Issues	128	(1)
Configuring Disk Options for Performance	128	(1)
Working with Multiple Exchange Databases and Storage Groups	129	(1)
Understanding Clustering for Exchange Server 2003	130	(1)
Monitoring Design Concepts with Microsoft Operations Manager 2005	131	(1)
Outlining Backup and Restore Design Concepts and the Volume Shadow Copy Service	131	(1)
Uncovering Enhanced Antivirus and Spam Features	131	(1)
Securing and Maintaining an Exchange Server 2003 Implementation	131	(2)
Patching the Operating System Using Windows Software Update Services	131	(1)
Using Front-End Server Functionality	132	(1)
Implementing Maintenance Schedules	132	(1)
Using Antivirus and Backup Solutions	132	(1)
Summary	133	(1)
Best Practices	133	(2)
Designing an Enterprise Exchange Server 2003 Environment	135	(28)
Designing for Small Organizations---Company123	135	(1)
Designing for Midsize Organizations---OrganizationY	136	(1)
Designing for Large Organizations---CompanyABC	136	(1)
Designing Active Directory for Exchange Server 2003	136	(6)
Understanding Forest and Domain Design	137	(1)
Outlining AD Site and Replication Topology Layout	138	(1)
Reviewing Domain Controller and Global Catalog Placement Concepts	138	(1)
Configuring DNS	139	(1)
Outlining Active Directory Design Decisions for Small Organizations	139	(1)
Outlining Midsize Organization AD Design Decisions	140	(2)
Outlining Large Organization AD Design Decisions	142	(1)
Determining Hardware and Software Components	142	(5)
Designing Server Number and Placement	142	(1)
Providing for Server Redundancy and Optimization	143	(1)
Reviewing Server Memory and Processor Recommendations	143	(1)
Outlining Server Operating System Considerations	144	(1)
Designing Clustering and Advanced Redundancy Options	145	(1)
Reviewing Small Organization Hardware and Software Design Decisions	145	(1)
Reviewing Midsize Organization Hardware and Software Design Decisions	146	(1)
Reviewing Large Organization Hardware and Software Design Decisions	146	(1)
Designing Exchange Infrastructure	147	(7)
Determining Exchange Version and Org Name	148	(1)
Outlining Administrative Group and Routing Group Structure	149	(1)
Designing Public Folder Structure and Replication	149	(1)
Determining Exchange Databases and Storage Groups Layout	149	(1)
Outlining Exchange Recovery Options	150	(1)
Considering Exchange Antivirus and Antispam Design	150	(1)
Monitoring Exchange	151	(1)
Reviewing Small Organization Exchange Infrastructure Design Decisions	151	(2)
Reviewing Midsize Organization Exchange Infrastructure Design Decisions	153	(1)
Reviewing Large Organization Exchange Infrastructure Design Decisions	153	(1)
Integrating Client Access into Exchange Server 2003 Design	154	(3)
Outlining Client Access Methods	154	(1)
Determining Front-End Server Design	155	(1)
Reviewing Small Organization Client Access Design Decisions	156	(1)
Reviewing Midsize Organization Client Access Design Decisions	156	(1)
Reviewing Large Organization Client Access Design Decisions	157	(1)
Summarizing Design Examples	157	(3)
Summarizing the Sample Small Organization Design Model	157	(1)
Summarizing the Sample Midsize Organization Design Model	158	(1)
Summarizing the Sample Large Organization Design Model	159	(1)
Summary	160	(1)
Best Practices	160	(3)
Integrating Exchange Server 2003 in a Non-Windows Environment	163	(22)
Synchronizing Directory Information with Microsoft Identity Integration Server (MIIS) 2003	164	(5)
Understanding MIIS 2003	164	(1)
Understanding MIIS 2003 Concepts	165	(1)
Exploring MIIS 2003 Account Provisioning	166	(1)
Outlining the Role of Management Agents (MAs) in MIIS 2003	167	(1)
Defining MIIS 2003 and Group Management	168	(1)
Installing MIIS 2003 with SQL 2000	168	(1)
Synchronizing Exchange Server 2003 with Novell eDirectory	169	(6)
Understanding Novell eDirectory	169	(1)
Deploying MIIS 2003 for Identity Management with eDirectory	169	(1)
Using Microsoft Directory Synchronization Services to Integrate Directories	170	(2)
Installing the Microsoft Directory Synchronization Service	172	(1)
Synchronizing eDirectory/NDS with Active Directory Using Services for NetWare	172	(1)
Implementing MSDSS	173	(1)
Identifying Limitations on Directory Synchronization with MSDSS	174	(1)
Backing Up and Restoring MSDSS Information	174	(1)
Managing Identity Information Between LDAP Directories and Exchange Server 2003	175	(3)
Understanding LDAP from a Historical Perspective	176	(1)
Understanding How LDAP Works	177	(1)
Outlining the Differences Between LDAP2 and LDAP3 Implementations	177	(1)
Using Services for Unix to Integrate Unix Environments with Exchange Server 2003	178	(4)
Defining Services for Unix	179	(1)
Understanding Services for Unix Prerequisites	179	(1)
Outlining the Role of Interix As a Component of Services for Unix	180	(1)
Understanding Interix Scripting	180	(1)
Outlining Interix Tools and Programming Languages	181	(1)
Synchronizing Users with SFU	181	(1)
Detailing User Name Mapping in SFU	181	(1)
Performing Password Synchronization with SFU	181	(1)
Summary	182	(1)
Best Practices	182	(3)
Part III Networking Services Impact on Exchange
Domain Name System Impact on Exchange Server 2003	185	(26)
Defining the Domain Name Service	185	(2)
How DNS Is Used	186	(1)
Understanding Who Needs DNS	187	(1)
Outlining the Types of DNS Servers	187	(2)
Examining Unix BIND DNS	188	(1)
Exploring Third-Party (Checkpoint-Meta IP or Lucent Vital QIP) DNS	188	(1)
Examining DNS Compatibility Between DNS Platforms	188	(1)
Examining DNS Components	189	(8)
DNS Zones	189	(2)
DNS Queries	191	(1)
DNS Replication or Zone Transfer	192	(1)
DNS Resource Records	192	(5)
Using DNS to Route SMTP Mail in Exchange Server 2003	197	(2)
Using DNS in Exchange 2003	197	(1)
Understanding SMTP Mail Routing	198	(1)
Examining Client DNS Use for Exchange	199	(1)
Understanding DNS Requirements for Exchange Server 2003	199	(5)
Exchange 5.5 and E2k3 DNS/WINS Name Resolutions Requirements	199	(1)
DNS and SMTP RFC Standards	200	(1)
Virtual SMTP Servers	200	(1)
Routing Groups	200	(1)
Mixed Environment Mail Routing	201	(1)
SMTP Mail Security, Virus Checking, and Proxies	201	(2)
SMTP Server Scalability and Load Balancing	203	(1)
Configuring DNS to Support Exchange Servers	204	(1)
External DNS Servers for the Internet	205	(1)
Internal DNS Servers for Outbound Mail Routing	205	(1)
Internal DNS Servers for Internal Routing of Email Between Exchange Servers	205	(1)
Troubleshooting DNS Problems	205	(4)
Using Event Viewer to Troubleshoot	205	(1)
Troubleshooting Using the ipconfig Utility	206	(1)
Monitoring Exchange Using Performance Monitor	207	(1)
Using nslookup for DNS Exchange Lookup	207	(1)
Troubleshooting with DNSLINT	208	(1)
Using dnscmd for Advanced DNS Troubleshooting	209	(1)
Summary	209	(1)
Best Practices	210	(1)
Global Catalog and Domain Controller Placement	211	(22)
Understanding Active Directory Structure	212	(2)
Exploring AD Domains	212	(1)
Exploring AD Trees	212	(1)
Exploring AD Forests	212	(1)
Understanding AD Replication with Exchange Server 2003	213	(1)
Examining the Role of Domain Controllers in AD	214	(1)
Examining Domain Controller Authentication in Active Directory	214	(1)
Determining Domain Controller Placement with Exchange Server 2003	215	(1)
Defining the Global Catalog	215	(7)
Understanding the Relationship Between Exchange Server 2003 and the AD Global Catalog	216	(1)
Understanding Global Catalog Structure	216	(1)
Creating Global Catalog Domain Controllers	216	(2)
Verifying Global Catalog Creation	218	(1)
Using Best Practices for Global Catalog Placement	219	(1)
Optimizing Global Catalog Promotion	219	(1)
Exploring Global Catalog Demotion	219	(1)
Deploying Domain Controllers Using the Install from Media Option	220	(1)
Understanding Universal Group Caching for AD Sites	221	(1)
Exploring DSAccess, DSProxy, and the Categorizer	222	(3)
Understanding DSAccess	223	(1)
Determining the DSAccess Roles	223	(1)
Understanding DSProxy	224	(1)
Outlining the Role of the Categorizer	224	(1)
Understanding AD Functionality Modes and Their Relationship to Exchange Groups	225	(5)
Understanding Windows Group Types	225	(1)
Defining Security Groups	225	(1)
Defining Distribution Groups in Exchange Server 2003	225	(1)
Outlining Mail-Enabled Security Groups in Exchange Server 2003	226	(1)
Explaining Group Scope	226	(1)
Functional Levels in Windows Server 2003 Active Directory	227	(1)
Exchange Server 2003 Functional Modes	228	(2)
Summary	230	(1)
Best Practices	230	(3)
Securing Exchange Server 2003 with ISA Server 2004	233	(54)
Understanding Internet Security and Acceleration (ISA) Server 2004	234	(1)
Outlining the Need for ISA Server 2004 in Exchange Environments	234	(3)
Outlining the High Cost of Security Breaches	234	(1)
Outlining the Critical Role of Firewall Technology in a Modern Connected Infrastructure	235	(1)
Understanding the Growing Need for Application-Layer Filtering	236	(1)
Outlining the Inherent Threat in Exchange OWA/EMS Traffic	237	(2)
Understanding Web (HTTP) Exploits	237	(1)
Securing Encrypted (Secure Sockets Layer) Web Traffic	238	(1)
Outlining ISA Server 2004's Messaging Security Mechanisms	238	(1)
Securing Exchange Outlook Web Access with ISA Server 2004	239	(13)
Exporting and Importing the OWA Certificate to the ISA Server	240	(3)
Creating an Outlook Web Access Publishing Rule	243	(4)
Redirecting HTTP OWA Traffic to HTTPS Traffic	247	(5)
Customizing Forms-Based Authentication	252	(1)
Securing Exchange Mobile Services (EMS) with ISA	252	(6)
Supporting Mobile Services in ISA When Using Forms-Based Authentication for OWA	253	(1)
Assigning a New IP Address on the ISA Server for the Additional Web Listener	254	(1)
Setting Up an Outlook Mobile Access (OMA) and ActiveSync Publishing Rule	254	(4)
Securing RPC over HTTPS Servers with an ISA Publishing Rule	258	(1)
Securing Exchange MAPI Access	258	(3)
Configuring MAPI RPC Filtering Rules	259	(1)
Deploying MAPI Filtering Across Network Segments	260	(1)
Securing POP and IMAP Exchange Traffic	261	(5)
Creating and Configuring a POP Mail Publishing Rule	261	(3)
Creating and Configuring an IMAP Mail Publishing Rule	264	(2)
Managing and Controlling Simple Mail Transfer Protocol (SMTP) Traffic	266	(11)
Installing and Configuring the SMTP Service on the ISA Server	268	(1)
Installing the ISA SMTP Screener Component	268	(1)
Enabling Outbound and Inbound SMTP Filtering with the SMTP Message Screener	269	(6)
Configuring Exchange to Forward Outbound Messages to ISA	275	(1)
Customizing the SMTP Filter	276	(1)
Logging ISA Traffic	277	(2)
Examining ISA Logs	277	(1)
Customizing Logging Filters	278	(1)
Monitoring ISA from the ISA Console	279	(6)
Customizing the ISA Dashboard	279	(1)
Monitoring and Customizing Alerts	280	(3)
Monitoring Session and Services Activity	283	(1)
Creating Connectivity Verifiers	283	(2)
Summary	285	(1)
Best Practices	285	(2)
Configuring Outlook Web Access and Exchange Mobile Services	287	(50)
Understanding OWA and the Exchange Virtual Server	288	(1)
Designing an OWA Infrastructure	288	(1)
Designing an Exchange Front-End/Back-End OWA Architecture	289	(5)
Describing Front-End and Back-End Servers	289	(1)
Planning for Front-End OWA Servers	290	(1)
Securing Communications on Front-End Servers	291	(1)
Configuring a Firewall for Front-End Servers	291	(2)
Disabling Unnecessary Services on the Front-End Server	293	(1)
Reducing Server Configuration	294	(1)
Configuring Network Load Balancing for Front-End Servers	294	(1)
Configuring Front-End and Back-End Servers	294	(1)
Enabling Secure Sockets Layer (SSL) Support for Exchange Outlook Web Access	294	(10)
Understanding the Need for Third-Party CAs	296	(1)
Installing a Third-Party CA on an OWA Server	297	(3)
Using an Internal Certificate Authority for OWA Certificates	300	(3)
Forcing SSL Encryption for OWA Traffic	303	(1)
Customizing and Securing an OWA Web Site from Internal Access	304	(11)
Redirecting Clients to the Exchange Virtual Directory	305	(1)
Creating a Custom SSL Error to Redirect HTTP Traffic to SSL	306	(3)
Enabling Forms-Based Authentication on the OWA Server	309	(1)
Summarizing OWA Virtual Server Settings	310	(3)
Enabling the Change Password Feature in OWA	313	(2)
Configuring OMA and ActiveSync Access to Exchange	315	(1)
Enabling and Supporting OMA and ActiveSync on the OWA Server	316	(6)
Enabling OMA and ActiveSync in Exchange System Manager	316	(1)
Enabling or Disabling OMA and EAS on a Per-Mailbox Basis	317	(1)
Supporting OMA and ActiveSync on an OWA Server Configured As a Back-End Mailbox Server	317	(5)
Deploying Multiple OWA Virtual Servers	322	(4)
Adding IP Addresses to an OWA Server	323	(1)
Creating an Additional OWA Virtual Server	323	(2)
Assigning a Second SSL Certificate to the New OMA-EAS Virtual Server	325	(1)
Configuring Exchange System Manager to Not Override SSL Settings	325	(1)
Using RPC over HTTP(S) with Exchange Server 2003	326	(7)
Installing the RPC over HTTP Proxy	326	(1)
Configuring RPC over HTTPS on an Exchange Back-End Server	327	(1)
Configuring RPC over HTTPS on an Exchange Front-End Server	328	(1)
Modifying the Registry to Support a Single-Server Exchange RPC over HTTP Topology	329	(1)
Creating the RPC Virtual Directory on the Proper Virtual Server	330	(1)
Setting Up an Outlook 2003 Profile to Use RPC over HTTP	331	(2)
Summary	333	(1)
Best Practices	333	(4)
Part IV Securing an Exchange Server 2003 Environment
Client-Level Security	337	(24)
Tips and Tricks for Hardening Windows	337	(6)
Windows Server 2003 Security Improvements	338	(1)
Windows XP Professional Security Improvements	338	(1)
Windows Firewall Protection	339	(1)
Standardizing Security with Security Templates	340	(2)
Keeping Up with Security Patches and Updates	342	(1)
Client-Based Virus Protection	343	(1)
Windows Lockdown Guidelines and Standards	343	(1)
Exchange Server 2003 Client-Level Security Enhancements	343	(1)
Securing Outlook 2003	344	(5)
Securely Accessing Exchange over the Internet (RPC over HTTPS)	344	(2)
Encrypting Outlook 2003 and Exchange Server 2003 Communications	346	(1)
Authenticating Users	347	(1)
Blocking Attachments	348	(1)
Protecting Against Spam	349	(5)
Spam and Antispam Tools	349	(1)
Protecting Against Web Beaconing	350	(1)
Filtering Junk Mail	351	(1)
Filtering with Safe and Block Lists	352	(1)
Blocking Read Receipts	353	(1)
Information Rights Management in Office 2003	353	(1)
Securing Outlook Web Access	354	(2)
Protecting Against Potentially Harmful Message Content	354	(1)
Blocking Attachments Through OWA	354	(1)
Using Safe and Block Lists	355	(1)
Using Digital Signatures and Encryption	356	(4)
Simplified Fundamentals of Using Digital Signatures and Encryption	356	(1)
Configuring Outlook 2003 for Secure Messaging	357	(1)
Configuring OWA for Secure Messaging	358	(1)
Sending Secure Messages	358	(2)
Summary	360	(1)
Best Practices	360	(1)
Server-Level Security	361	(30)
Microsoft's Trustworthy Computing Initiative	361	(1)
Secure by Design	361	(1)
Secure by Default	362	(1)
Secure by Deployment	362	(1)
Building Communications and Community	362	(1)
Assessing Your Risks	362	(2)
Designing a Secure Messaging Environment	364	(2)
Establishing a Corporate Email Policy	364	(1)
Securing Exchange Server 2003 Through Administrative Policies	365	(1)
Using Email Disclaimers	365	(1)
Exchange Server-Side Security Improvements	366	(4)
Security Roles in Exchange Server 2003	368	(2)
Tips, Tricks, and Best Practices for Hardening Windows Server 2003	370	(10)
Layered Approach to Server Security	370	(1)
Physical Security Considerations	370	(1)
Restricting Logon Access	370	(1)
Auditing Security Events	370	(2)
Securing Groups	372	(1)
Keeping Services to a Minimum	373	(1)
Locking Down the File System	373	(1)
Using the Microsoft Baseline Security Analyzer	374	(1)
Consulting Standards and Guidelines	374	(1)
Using the Security Configuration Wizard	374	(2)
Securing Servers with Security Templates	376	(1)
Keeping Up with Security Patches and Updates	377	(1)
Hardening IIS	378	(1)
IIS Hardening Checklist	378	(1)
Other Hardening Techniques for Windows Server 2003	379	(1)
Securing by Functional Roles of the Server	380	(2)
Standardizing Exchange Server 2003 Servers	382	(1)
Standardizing Server Builds	382	(1)
Protecting Exchange Server 2003 from Viruses	382	(2)
The AVAPI 2.5 Specification	383	(1)
Combating Spam	384	(4)
Using Intelligent Message Filter	384	(1)
Using SenderID	385	(1)
Using Blacklists	386	(1)
Reporting Spammers	386	(1)
Using a Third-Party Antispam Product	387	(1)
Do Not Use Open SMTP Relays	387	(1)
Using the Work Email Address for Work Only	387	(1)
Protecting Distribution Lists	387	(1)
Taking Caution When Sharing Your Email Address	388	(1)
Looking for Privacy Statements and Mailing Options	388	(1)
Removing or ``Unsubscribing'' at Your Own Discretion	388	(1)
Summary	388	(1)
Best Practices	389	(2)
Transport-Level Security	391	(30)
The Onion Approach	391	(1)
Using Public Key Infrastructure with Exchange Server 2003	392	(10)
Certificate Services in Windows Server 2003	392	(2)
PKI Planning Considerations	394	(1)
Installing Certificate Services	395	(1)
Fundamentals of Private and Public Keys	396	(1)
Understanding Certificates	396	(1)
Certificate Templates	397	(2)
Smartcards in a PKI Infrastructure	399	(1)
Certificate Enrollment	400	(2)
Supporting S/MIME	402	(1)
Supporting Digital Signatures	402	(1)
Message Encryption	403	(1)
Comparing PGP and S/MIME	403	(1)
Protecting Communications with IP Security (IPSec)	403	(2)
Fundamentals of IPSec	404	(1)
IPSec NAT Transversal (NAT-T)	404	(1)
Configuring IPSec	405	(2)
Establishing an IPSec Policy	406	(1)
Transport Layer Security	407	(1)
Locking Down SMTP	407	(5)
General SMTP Security Best Practices	407	(1)
Configuring Message Delivery Limits	407	(1)
Securing SMTP Virtual Servers	408	(2)
Controlling SMTP Relaying	410	(2)
Securing Routing Group Connectors	412	(2)
Using X.400	412	(1)
Securing SMTP Connectors	413	(1)
Using the Internet Mail Wizard	413	(1)
Securing Other Exchange-Supported Protocols	414	(1)
Protecting Client-to-Front-End-Server Communications	415	(1)
Automatic SSL Redirection	415	(1)
Locking Down Front-End and Back-End Server Communications	416	(2)
TCP and UDP Ports	416	(2)
Summary	418	(1)
Best Practices	418	(3)
Part V Migrating to Exchange Server 2003
Migrating from NT4 to Windows Server 2003	421	(30)
Microsoft Active Directory Configuration	421	(3)
Defining the Migration Process	421	(1)
Defining Exchange Server 2003 Objectives	422	(1)
Establishing Migration Project Phases	422	(1)
Examining In-Place Upgrade Versus New Hardware Migration Approaches	423	(1)
Choosing a Migration Strategy	423	(1)
Exploring Migration Options	424	(1)
Upgrading a Single Member Server	424	(3)
Verifying Hardware Compatibility	424	(1)
Verifying Application Readiness	425	(1)
Backing Up and Creating a Recovery Process	425	(1)
Outlining Standalone Server Upgrade Steps	426	(1)
Upgrading an NT 4.0 Domain Structure to Active Directory via the In-Place Upgrade Process	427	(2)
Upgrading the Windows NT4 Primary Domain Controller	427	(1)
Upgrading to Active Directory	428	(1)
Migrating and Replacing Backup Domain Controllers	429	(1)
Migrating Existing NT4 Domains to a New Windows Server 2003 Forest	429	(4)
Installing and Configuring a New Windows Server 2003 Forest and Domain	430	(1)
Configuring a Domain Trust Between Source Windows NT4 and Target Windows Server 2003 Domains	430	(2)
Migrating Account and Resource NT Domains to Active Directory Domains	432	(1)
Implication of Migrating Security Principles	432	(1)
Understanding and Using the Microsoft Active Directory Migration Tool 2.0 (ADMT v2)	433	(5)
Deploying ADMT in the Lab	434	(1)
Installing and Configuring ADMT	434	(1)
Outlining Domain Migration Prerequisites	435	(1)
Creating Two-Way Trusts Between Source and Target Domains	435	(1)
Assigning Proper Permissions on Source Domain and Source Domain Workstations	435	(1)
Creating a Target OU Structure	435	(1)
Modifying Default Domain Policy on Target Domain	435	(1)
Exporting Password Key Information	436	(1)
Installing Password Migration DLL on the Source Domain	436	(2)
Setting Proper Registry Permissions on the Source Domain	438	(1)
Migrating Accounts Using the Active Directory Migration Tool	438	(11)
Migrating Groups Using ADMT	438	(4)
Migrating User Accounts Using ADMT	442	(3)
Migrating Computer Accounts Using ADMT	445	(3)
Migrating Service Accounts Using ADMT	448	(1)
Migrating Other Domain Functionality	449	(1)
Summary	449	(1)
Best Practices	450	(1)
Migrating from Exchange v5.5 to Exchange Server 2003	451	(32)
Understanding Exchange 5.5 Migration Options and Strategies	451	(1)
Comparing Exchange 5.5 and Exchange Server 2003	451	(3)
Detailing Design Limitations in Exchange 5.5	452	(1)
How Exchange Server 2003 Addresses Exchange 5.5 Shortcomings	453	(1)
Reviewing the Prerequisites for Migrating to Exchange Server 2003	454	(3)
Checking the Current Environment with the Exchange Server 2003 Deployment Tools	454	(1)
Preparing the Exchange 5.5 Organization for the Migration	454	(3)
Structuring the Migration for Best Results	457	(1)
Performing Single Site Exchange 5.5 Migrations	457	(1)
Performing Multisite Exchange 5.5 Migrations	458	(1)
Performing Multiorganization Exchange 5.5 Migrations	458	(1)
Preparing the Active Directory Forest and Domain for Exchange Server 2003	458	(2)
Extending the Active Directory Schema	458	(1)
Preparing the Windows Server 2003 Domains to Support Exchange Server 2003	459	(1)
Verifying the Organization Settings with OrgPrepCheck	460	(1)
Installing and Configuring the Active Directory Connector	460	(6)
Installing the ADC	460	(1)
Creating Connection Agreements	461	(5)
Installing the First Exchange Server 2003 System in an Exchange 5.5 Site	466	(4)
Installing the First Exchange Server 2003 System	466	(2)
Understanding What Happens Behind the GUI During the Installation	468	(1)
Understanding the Configuration Connection Agreement	469	(1)
Examining the Site Replication Service (SRS)	469	(1)
No Service Account in Exchange Server 2003	469	(1)
Using the Recipient Update Service (RUS)	470	(1)
Understanding Exchange Server 2003 Mailbox-Migration Methods	470	(5)
Migrating Using the Move Mailbox Approach	470	(2)
Leapfrogging Server Migrations to Reduce Costs	472	(1)
Using ExMerge to Migrate Mailboxes	473	(2)
Migrating Exchange 5.5 Public Folders to Exchange Server 2003	475	(1)
Migrating Exchange 5.5 Connectors and Services to Exchange Server 2003	475	(3)
Migrating the Internet Mail Service	476	(1)
Migrating Site Connectors	477	(1)
Migrating Foreign Mail Connectors	477	(1)
Creating Support for Unsupported Connectors	477	(1)
Completing the Migration to Exchange Server 2003	478	(3)
Converting to Native Mode	478	(1)
Deleting All Directory Replication Connectors	479	(1)
Performing Post-Migration Clean-Up	480	(1)
Summary	481	(1)
Best Practices	481	(2)
Migrating from Exchange 2000 to Exchange Server 2003	483	(26)
Outlining Migration Options from Exchange 2000 to Exchange Server 2003	484	(5)
Understanding Exchange Server 2003 Migration Prerequisites	484	(1)
Identifying Exchange Server 2003 Migration Incompatibilities	485	(1)
Understanding Exchange Server 2003 Deployment Enhancements	485	(1)
Migration Techniques Using the In-Place Upgrade Method	486	(1)
Understanding Migration Techniques Using the Move Mailbox Method	487	(1)
Understanding Complex and Combined Approach Migration Techniques	488	(1)
Deploying a Prototype Lab for the Exchange Server 2003 Migration Process	489	(2)
Creating Temporary Prototype Domain Controllers to Simulate Migration	489	(1)
Seizing Operations Master (OM) Roles in the Lab Environment	490	(1)
Restoring the Exchange Environment for Prototype Purposes	491	(1)
Validating and Documenting Design Decisions and Migration Procedures	491	(1)
Migrating to Exchange Server 2003 Using the In-Place Upgrade Approach	491	(6)
Making Use of the Exchange Server 2003 Deployment Tools	492	(1)
Upgrading the Active Directory Schema with Exchange ForestPrep	492	(2)
Preparing Each Domain for Exchange Server 2003 with DomainPrep	494	(1)
Running the In-Place Upgrade of an Exchange 2000 System to Exchange Server 2003	495	(1)
Upgrading the Operating System from Windows 2000 to Windows Server 2003	496	(1)
Upgrading Additional Exchange 2000 Servers to Exchange Server 2003	497	(1)
Migrating to Exchange Server 2003 Using the Move Mailbox Method	497	(9)
Deploying Exchange 2003 Servers in Advance of the Move Mailbox Migration	498	(2)
Enabling New Server ``Burn-In'' and Pilot Testing	500	(1)
Moving Mailboxes to the New Exchange Server 2003 Databases	500	(2)
Replicating Public Folders from Exchange 2000 to Exchange Server 2003	502	(1)
Moving Connectors from Exchange 2000 to Exchange Server 2003	503	(1)
Changing the Recipient Update Service (RUS) Server from Exchange 2000 to Exchange Server 2003	504	(1)
Retiring Legacy Exchange 2000 Servers	505	(1)
Summary	506	(1)
Best Practices	506	(3)
Compatibility Testing	509	(24)
The Importance of Compatibility Testing	510	(1)
Preparing for Compatibility Testing	511	(6)
Determining the Scope for Application Testing	511	(2)
Defining the Goals for Compatibility Testing	513	(4)
Documenting the Compatibility Testing Plan	517	(1)
Researching Products and Applications	517	(2)
Creating an Inventory of the Messaging Applications	518	(1)
Prioritizing the Applications on the List	518	(1)
Verifying Compatibility with Vendors	519	(6)
Tracking Sheets for Application Compatibility Research	520	(1)
Six States of Compatibility	520	(1)
Using an Exchange Server 2003--Compatible Application	521	(1)
Requiring a Minor Update or Service Patch for Compatibility	522	(1)
Applications That Require a Version Upgrade for Compatibility	522	(1)
Noncompatible Applications That Will Be Used Anyway	522	(1)
Noncompatible Applications That Will Be Eliminated and Applications That Are Not Compatible and Will Not Be Used	523	(1)
Noncompatible Applications That Seem to Work	523	(1)
Creating an Upgrade Decision Matrix	524	(1)
Assessing the Effects of the Compatibility Results on the Compatibility Testing Plan	524	(1)
Lab Testing Existing Applications	525	(3)
Allocating and Configuring Hardware	525	(1)
Allocating and Configuring the NOS and Exchange Server 2003	525	(1)
Loading the Remaining Applications	526	(1)
Application Compatibility Testing Tool	527	(1)
Testing the Migration and Upgrade Process	528	(1)
Documenting the Results of the Compatibility Testing	528	(1)
Determining Whether a Prototype Phase Is Required	529	(1)
Summary	529	(1)
Best Practices	530	(3)
Part VI Exchange Server 2003 Administration and Management
Administering Exchange Server 2003	533	(48)
Exchange Administration and the Delegation Wizard	533	(7)
Implementing Role-Based Administration	534	(2)
Understanding and Implementing Extended Permissions	536	(1)
Delegating Administrative Rights	537	(2)
Auditing Administrative Tasks in Exchange Server 2003	539	(1)
Managing Mailboxes and Message Settings in Exchange Server 2003	540	(3)
Managing Exchange Mailboxes	540	(1)
Implementing Message Limits and Storage Limits	541	(1)
Understanding and Implementing User Mailbox Options	541	(2)
Managing New Mailbox Features	543	(4)
Using Wireless Services	543	(1)
Managing User Protocols	544	(1)
Changing the Status of Exchange Features	545	(1)
Managing and Monitoring Mailbox Usage	545	(1)
Running the User Monitor tool	546	(1)
Exporting Collection Data to a File	547	(1)
Moving Exchange User Mailboxes	547	(4)
Simple Tasks to Prepare for Moving Mailboxes	547	(1)
Moving Mailboxes Between Storage Groups and Servers	548	(3)
Creating and Managing Exchange Contacts	551	(2)
Creating Exchange Contacts	551	(1)
Mail-Forwarding Options with Contacts	552	(1)
Contact Email Address Types	552	(1)
Modifying and Adding Contact Email Addresses	553	(1)
Planning and Creating Distribution Groups	553	(5)
Determining Distribution Group Scopes	554	(1)
Creating Distribution Groups	555	(1)
Creating Query-Based Distribution Groups	556	(1)
Managing and Maintaining Distribution Groups	557	(1)
Mail-Enabling Groups	558	(1)
Creating and Managing Exchange Server 2003 Administrative Groups	558	(3)
Mixed Mode	559	(1)
Native Mode	559	(1)
Administrative Groups Models	559	(1)
Creating Administrative Groups in Exchange Server 2003	560	(1)
Delegating Control over Administrative Groups	560	(1)
Creating and Managing Routing Groups	561	(2)
Understanding Exchange Server 2003 Routing Groups	562	(1)
Installing Routing Groups	562	(1)
Moving Exchange Servers Between Routing Groups	563	(1)
Using Recipient Policies	563	(5)
Implementing Email Address Recipient Policies	564	(1)
Defining Recipient Policy Naming Standards	565	(1)
Defining Recipient Policy Membership Using Search Filters	565	(1)
Implementing Mailbox Recipient Policies	566	(1)
Editing and Changing Existing Recipient Policies	567	(1)
Administering Recipient Update Services	568	(3)
Understanding Recipient Update Services	568	(1)
Deploying Recipient Update Services	569	(1)
Managing Recipient Update Services	570	(1)
Using the Mailbox Recovery Center Tool	571	(3)
Identifying Disconnected Mailboxes	571	(1)
Resolving Mailbox Conflicts	572	(1)
Matching and Recovering Mailboxes	573	(1)
Using the Mailbox Manager Utility	574	(4)
Accessing the Mailbox Manager	574	(1)
Understanding Mailbox Manager Options	574	(1)
Reporting with Mailbox Manager	575	(1)
Configuring Mailbox-Cleanup Tasks	576	(1)
Scheduling Mailbox Manager Tasks	577	(1)
Summary	578	(1)
Best Practices	579	(2)
Exchange Server 2003 Management and Maintenance Practices	581	(24)
Managing Exchange Server 2003	581	(2)
Managing by Server Roles and Responsibilities	582	(1)
Auditing the Environment	583	(3)
Audit Logging	584	(1)
Protocol Logging	585	(1)
Message Tracking	585	(1)
Managing Exchange Server 2003 Remotely	586	(1)
Maintenance Tools for Exchange Server 2003	587	(5)
Managing Exchange with the Exchange System Manager	587	(1)
Active Directory Users and Computers	588	(2)
Windows Server 2003 Backup	590	(1)
Exchange Maintenance with the ntdsutil Utility	590	(1)
Integrity Checking with the isinteg Utility	590	(1)
Database Maintenance with the eseutil Utility	591	(1)
Exchange Message Tracking	592	(1)
Exchange Queue Viewer	592	(1)
Best Practices for Performing Database Maintenance	592	(5)
Online Database Maintenance	593	(1)
Performing Offline Database Maintenance	594	(3)
Database Maintenance Through Mailbox Moves	597	(1)
Prioritizing and Scheduling Maintenance Best Practices	597	(5)
Daily Maintenance	598	(1)
Weekly Maintenance	599	(1)
Monthly Maintenance	600	(1)
Quarterly Maintenance	601	(1)
Post-Maintenance Procedures	602	(1)
Reducing Management and Maintenance Efforts	602	(1)
Using Microsoft Operations Manager	602	(1)
Summary	603	(1)
Best Practices	603	(2)
Documenting an Exchange Server 2003 Environment	605	(20)
Planning Exchange Server 2003 Documentation	606	(1)
Benefits of Documentation	606	(2)
Knowledge Sharing and Knowledge Management	607	(1)
Financial Benefits of Documentation	607	(1)
Baselining Records for Documentation Comparisons	607	(1)
Using Documentation for Troubleshooting Purposes	608	(1)
Design and Planning Documentation	608	(4)
Documenting the Design	608	(2)
Creating the Migration Plan	610	(1)
Outlining the Project Plan	610	(1)
Developing the Test Plan	611	(1)
Developing the Migration Documentation	612	(2)
Server Migration Procedures	612	(1)
Desktop Client Configuration Procedures	613	(1)
Mail Migration Procedures	613	(1)
Example of a Mail Migration Checklist	613	(1)
Exchange Server 2003 Environment Documentation	614	(2)
Server Build Procedures	614	(1)
Configuration (As-Built) Documentation	615	(1)
Topology Diagrams	615	(1)
Administration and Maintenance Documentation	616	(1)
Step-by-Step Procedure Documents	616	(1)
Organizational Policy Documents	617	(1)
Documented Checklists	617	(1)
Disaster Recovery Documentation	617	(2)
Disaster Recovery Planning	618	(1)
Backup and Recovery Development	619	(1)
Exchange System Failover Documentation	619	(1)
Performance Documentation	619	(2)
Routine Reporting	620	(1)
Management-Level Reporting	620	(1)
Technical Reporting	620	(1)
Security Documentation	621	(1)
Change Control	621	(1)
Procedures	621	(1)
Training Documentation	622	(1)
End-User	622	(1)
Technical	622	(1)
Summary	622	(1)
Best Practices	623	(2)
Using Terminal Services to Manage Exchange Servers	625	(16)
Terminal Services Modes of Operation	625	(8)
Remote Desktop for Administration	625	(1)
Planning for Remote Desktop for Administration Mode	626	(1)
Enabling Remote Desktop for Administration	626	(1)
Remote Administration (HTML)	627	(3)
Remote Desktop Administration Tips and Tricks	630	(1)
Terminal Services	631	(1)
Planning Considerations for Using Terminal Services	631	(1)
Terminal Services Security	631	(1)
Terminal Server Licensing	632	(1)
Using Terminal Services on Pocket Devices	633	(2)
Locking Down PDA Terminal Services	633	(2)
Using Exchange System Manager to Remotely Manage Exchange Server 2003	635	(2)
Benefits of Remote Management Using the ESM	636	(1)
Managing a Mixed Exchange Environment with ESM	636	(1)
Summary	637	(1)
Best Practices	637	(4)
Part VII New Mobility Functionality in Exchange Server 2003
Designing Mobility in Exchange Server 2003	641	(16)
Mobilizing Exchange Server 2003	641	(3)
Accessing Outlook Using VPN Connectivity	641	(1)
Connecting Outlook over HTTP Proxy	642	(1)
Using Outlook Web Access As a Remote Client	642	(1)
Using Exchange ActiveSync for PDA Connectivity	643	(1)
Using Mobile Web Access for Wireless Phone Access	643	(1)
Using Non-Windows Systems to Access Exchange	644	(1)
Automatic Update on Mobile Devices	644	(1)
Leveraging Exchange ActiveSync for PDA Mobile Communications	644	(3)
Flexibility of Information Synchronization	645	(1)
Customizing Synchronization Characteristics	645	(1)
Improving Mobile Performance	646	(1)
Improving Mobile Security	646	(1)
Using Outlook Mobile Access for Browser-Based Devices	647	(1)
Simplified Browser-Centric Commands	647	(1)
Minimizing Downloads Through Enhanced Features	647	(1)
Designing the Appropriate Use of Exchange 2003 Mobility Capabilities	648	(5)
Identifying Mobile Devices in Use	648	(2)
Choosing the Right Mobile Solution	650	(1)
Understanding Exchange ActiveSync and OMA	650	(1)
Active Prototype and Pilot Testing of Exchange Mobility	651	(1)
Organizational Scalability of Exchange Mobility	652	(1)
Using Exchange Mobility for the Mobile Executive	653	(1)
Technologies Used by Mobile Executives	653	(1)
Achieved Benefits by Executives	653	(1)
Replacing Laptops with Mobile Pocket Devices	653	(1)
Technologies Used for Mobile Laptop Users	654	(1)
Achieved Benefits by Mobile Laptop Users	654	(1)
Leveraging a Low-Cost PDA Instead of an Expensive Tablet	654	(1)
Technologies Used for Pocket PC Mobility	654	(1)
Achieved Benefits of Pocket Device Use	655	(1)
Summary	655	(1)
Best Practices	655	(2)
Implementing Mobile Synchronization in Exchange Server 2003	657	(16)
Preparing for Mobility in an Exchange 2003 Environment	657	(5)
Understanding ActiveSync Versus Outlook Mobile Access	658	(1)
Functionality in Exchange 2003	658	(1)
Designing and Planning a Mobile Access Exchange Environment	658	(1)
Optimizing the Number of Front-End Servers	659	(2)
Trying Mobility Before Making a True Investment	661	(1)
Installing an Exchange Server 2003 Server for Mobile Access	662	(3)
Creating a Separate Front-End Server for Mobile Connections	662	(2)
Adding Additional Front-End Servers for Scalability	664	(1)
Configuring Firewall Ports to Secure Communications	664	(1)
Migrating from Microsoft Mobile Information Server	665	(1)
Installing Mobile Information Server from Scratch	665	(1)
Replacing an Existing Mobile Information Server	666	(1)
Configuring Mobile Exchange Features	666	(4)
Viewing Mobile Services	666	(1)
Configuring Mobile Services	667	(1)
Configuring Mobile Services Properties for ActiveSync	668	(2)
Configuring Mobile Services Properties for OMA	670	(1)
Summary	670	(1)
Best Practices	671	(2)
Configuring Client Systems for Mobility	673	(34)
Identifying Mobile Devices to Be Supported	673	(1)
Supporting the Pocket PC 2002 Synchronization with Microsoft Exchange 2003	674	(10)
Installing the Pocket PC 2002 Emulator	675	(4)
Configuring a Pocket PC 2002 Device for Network Connectivity	679	(4)
Establishing a Connection Between the Pocket PC 2002 and Exchange 2003	683	(1)
Synchronizing Data Between Pocket PC 2002 and Exchange 2003	683	(1)
Supporting Pocket PC 2003 Synchronization with Exchange 2003	684	(9)
Installing the Pocket PC 2003 Emulator	685	(3)
Configuring a Pocket PC 2003 Device for Network Connectivity	688	(4)
Establishing a Connection Between the Pocket PC 2003 and Exchange 2003	692	(1)
Synchronizing Data Between Pocket PC 2003 and Exchange 2003	693	(1)
Using the Pocket PC 2002 and Pocket PC 2003	693	(2)
Viewing Inbox Information	693	(1)
Viewing Calendar and Contacts Information	694	(1)
Working with Smartphones	695	(4)
Using a Smartphone Wireless Device	695	(1)
Using a Smartphone Emulator	696	(2)
Synchronizing Data Between the Smartphone and Exchange 2003	698	(1)
Establishing a Link from a Mobile Phone to Exchange 2003	699	(2)
Establishing Connectivity for a Mobile Phone Device	700	(1)
Connectivity of a Web-Enabled Wireless Phone	700	(1)
Connectivity Using a Web-Enabled Phone Emulator	700	(1)
Using Outlook Mobile Access to Exchange Server 2003	701	(1)
Summary	702	(1)
Best Practices	702	(5)
Part VIII Client Access to Exchange Server 2003
Getting the Most Out of the Microsoft Outlook Client	707	(42)
What's Common Across All Versions of Outlook	707	(2)
Comparing Outlook 97, Outlook 98, Outlook 2000, Outlook XP/2002, and Outlook 2003	708	(1)
The Basic Outlook Features	708	(1)
Security	708	(1)
Collaboration	708	(1)
Other Enhancements	709	(1)
What's New in Outlook 2003	709	(6)
Understanding the New Outlook 2003 Interface	709	(1)
Methods for Highlighting Outlook Items	710	(1)
Proposing a New Meeting Time	711	(1)
Using the New Search Functionality	712	(1)
Associating Items with Specific Contacts	713	(2)
Managing Multiple Email Accounts from One Place	715	(1)
Customizing the End-User Experience	715	(4)
Using the Custom Installation Wizard	716	(1)
Creating a PRF File Using the Custom Installation Wizard	716	(2)
Configuring Registry Keys During Installation	718	(1)
Using PRF Files	718	(1)
Applying PRF Files	719	(1)
Security Enhancements in Outlook 2003	719	(6)
Support for Secured Messaging	719	(3)
Attaching Security Labels	722	(1)
Using Junk Email Filters	722	(3)
Preventing Spam Beaconing	725	(1)
Understanding RPC over HTTP	725	(4)
Installing and Configuring RPC over HTTP on the Server End	725	(2)
Installing and Configuring RPC over HTTP on the End-User Workstation	727	(2)
Using Outlook 2003 Collaboratively	729	(10)
Viewing Shared Calendars in Multiple Panes	729	(1)
Enabling Calendar Sharing	729	(2)
Sharing Other Personal Information	731	(1)
Delegating Rights to Send Email ``On Behalf Of''	731	(1)
Sharing Information with Users Outside the Company	731	(2)
Using iCalendar and vCalendar	733	(3)
Using Public Folders to Share Information	736	(1)
Using Group Schedules	736	(2)
Using Synchronized Home Page Views	738	(1)
Using Outlook Cached Mode for Remote Connectivity	739	(7)
The User Experience in Cached Mode	740	(1)
Deploying Cached Exchange Mode	740	(3)
Using Cached Exchange Mode	743	(1)
Cached Exchange Mode and OSTs and OABs	744	(1)
Outlook Features That Decrease Cached Mode's Effectiveness	745	(1)
Summary	746	(1)
Best Practices	747	(2)
Everything You Need to Know About the Outlook Web Access (OWA) Client	749	(52)
Understanding Microsoft's Direction on OWA	750	(1)
Creating a Common Interface	750	(1)
Making a Full-Feature Web Client	750	(1)
Integrating XML in the Client Interface	751	(1)
Leveraging the .NET Framework	751	(1)
Using the Basics of OWA 2003	751	(2)
Understanding User Modes	751	(2)
What's New in the OWA Client (Since Exchange 2000 Server)	753	(4)
Logging On	755	(2)
Getting to Know the Look and Feel of OWA 2003	757	(7)
Using Multiple Panes	757	(2)
Using Pull-Down Menus	759	(1)
Moving Through the OWA Features	760	(1)
Moving Through Email Pages	760	(1)
Changing the Viewing Order and Using the Two-Line View	760	(1)
Using the Reading Pane	761	(1)
Creating New Folders	762	(1)
Displaying Public Folders in Their Own Windows	763	(1)
Using OWA Help	763	(1)
Logging Off OWA 2003	764	(1)
Using OWA Mail Features	764	(7)
Creating an Email	764	(1)
Addressing an Email	764	(1)
Removing a User from the To, CC, or BCC Fields in a Message	765	(1)
Adding Attachments	765	(1)
Sending an Email	766	(1)
Reading an Email	767	(1)
Reading Attachments	767	(1)
Replying or Forwarding an Email	768	(1)
Deleting Email	769	(1)
Configuring Message Options: Importance, Sensitivity, and Tracking Options	769	(2)
Changing the Look of the Text in an Email Message	771	(1)
Taking Advantage of Advanced OWA Features	771	(10)
Moving Email Messages to Folders	771	(1)
Using the Address Book	771	(2)
Marking Messages Read/Unread	773	(1)
Viewing User Property Sheets	773	(1)
Using the OWA 2003 Spell Checker	774	(1)
Configuring Rules Using the Rules Editor	775	(2)
Displaying Context Menus	777	(1)
Enabling Quick Flags for Easier Reminders	778	(1)
Performing Searches with Outlook	779	(1)
Using Keyboard Shortcuts to Save Time	780	(1)
Understanding the Deferred View Update	781	(1)
Customizing OWA Options	781	(7)
Configuring the Out of Office Assistant	781	(1)
Configuring Items Per Page	781	(1)
Setting Default Signatures	782	(1)
Reading Pane Options	783	(1)
Spelling Options	783	(1)
Email Security	783	(1)
Privacy and Junk Email Prevention	784	(1)
Color Scheme Appearance	785	(1)
Configuring Date and Time Formats	785	(1)
Configuring Calendar Options	786	(1)
Configuring Reminder Options	786	(1)
Configuring Contact Options	786	(1)
Recovering Deleted Items	786	(1)
Changing the Active Directory Password	787	(1)
Using the Calendar in OWA	788	(4)
Using Views	788	(1)
Creating an Appointment in Calendar	788	(1)
Creating a Meeting Request in Calendar	789	(3)
Gaining Functionality from the Meeting Invitation Functions	792	(1)
Forwarding and Replying to Meeting Requests	792	(1)
Setting Preferred Reminder Time Changes	792	(1)
Launching an Invitation in Its Own Window	792	(1)
Receiving Task and Calendar Reminders	793	(1)
Using Tasks in OWA	793	(1)
Creating Tasks	793	(1)
Task Views	794	(1)
Using Contacts in OWA	794	(3)
Creating Contacts	794	(1)
Editing Contacts	795	(1)
Mapping Addresses from Contacts	795	(1)
Changing Contact Views	795	(1)
Deleting Contacts	796	(1)
Finding Names	796	(1)
Sending Mail from Contacts	796	(1)
Creating New Distribution Lists	796	(1)
Understanding OWA Security Features	797	(1)
S/MIME: Sending and Receiving Digitally Signed and Encrypted Messages	797	(1)
Understanding Spam Beacon Blocking	797	(1)
Understanding Attachment Blocking	798	(1)
Understanding Cookie Authentication Timeout and Timed Logoff	798	(1)
Clearing User Credentials at Logoff	798	(1)
Tips for OWA Users with Slow Access	798	(1)
Summary	799	(1)
Best Practices	800	(1)
Outlook for Non-Windows Systems	801	(28)
Understanding Non-Windows-Based Mail Client Options	802	(3)
Supporting Mac Clients with Microsoft Solutions	802	(1)
Providing Full Functionality with Virtual PC and Remote Desktop for Mac	803	(1)
Using the Internet for Exchange Connectivity	804	(1)
Comparing Client Functionality and Compatibility	804	(1)
Outlook for Macintosh	805	(5)
Outlook Options for Macintosh	806	(1)
Configuring Support for Mac Clients	806	(2)
Configuring Outlook for Macintosh	808	(1)
Supporting Macintosh Clients	809	(1)
Outlook Express	810	(5)
Compatibility with Non-Windows Systems	810	(1)
Installing and Enabling Support for Outlook Express 5	811	(1)
Configuring POP Access with Outlook Express 5 for Mac	812	(1)
Migrating and Backing Up Personal Address Books	813	(2)
Configuring and Implementing Entourage 2004 for Mac	815	(3)
Features and Functionality	815	(1)
Deploying Entourage 2004	816	(2)
Terminal Services Client for Mac	818	(4)
Compatibility, Features, and Functionality	818	(2)
Installing the Terminal Services Client	820	(2)
Understanding Other Non-Windows Client Access Methods	822	(2)
POP3 Access to Exchange	822	(1)
IMAP Access to Exchange	822	(1)
Pocket PC Access	823	(1)
HTML Access	823	(1)
Outlook Web Access	823	(1)
Summary	824	(1)
Best Practices	824	(5)
Part IX Client Administration and Management
Deploying the Client for Exchange	829	(24)
Understanding Deployment Options	829	(3)
Available Methods of Deployment	830	(1)
Outlook Profile Generation	830	(1)
Configuring Outlook Client Options	831	(1)
Deploying Non-Windows-Based Options	832	(1)
Planning Considerations and Best Practices	832	(2)
Network Topology Bandwidth Consideration	832	(1)
Planning Best Practices	833	(1)
Addressing Remote and Mobile Client Systems	833	(1)
Managing the Outlook Deployment	834	(1)
Preparing the Deployment	834	(8)
Outlook Systems Requirements	834	(1)
Planning Predefined Configuration Options	835	(1)
Creating Administrative Installation Points	836	(1)
Automating Outlook Profile Settings	836	(2)
Creating Transforms and Profile Files	838	(4)
Installing the Exchange Client	842	(2)
Using Transforms and PRF Files When Installing Outlook	842	(1)
Installing the Outlook Clients with PRF Files	843	(1)
Manually Installing Outlook with Transforms	843	(1)
Pushing Client Software with Windows 2003 Group Policies	844	(4)
Deploying Outlook with Group Policy Overview	844	(2)
Best Practices for Deploying Outlook Clients	846	(1)
Pushing Outlook Client	846	(2)
Testing the Outlook Client Deployment	848	(1)
Deploying with Microsoft Systems Management Server	848	(2)
Planning and Preparing Outlook Deployments with SMS	848	(1)
Deploying with Systems Management Server 2003	849	(1)
Configuring the SMS Package for an Unattended Installation	849	(1)
Managing Post-Deployment Tasks	850	(1)
Validating Successful Installations	850	(1)
Summary	851	(1)
Best Practices	851	(2)
Group Policy Management for Exchange Clients	853	(24)
Understanding Group Policy Management with Outlook	854	(3)
Managing Group Policies	854	(1)
Understanding Policies and Preferences	855	(1)
Group Policy Templates	855	(1)
Defining the Order of Application	856	(1)
Group Policy Refresh Intervals	856	(1)
Baseline Administration for Group Policy Deployment	857	(2)
Delegating GP Management Rights	857	(1)
Working with Resultant Set of Policies (RSoP)	858	(1)
Managing Group Policy Inheritance	858	(1)
Group Policy Backup, Restore, Copy, and Import	859	(1)
Outlook Client Group Policies	859	(5)
Exchange Client Policy Options	860	(1)
Adding the Outlook Administrative Template	860	(3)
Assigning Group Policy Delegates	863	(1)
Managing Group Policy Configurations	864	(1)
Administering Outlook Through Group Policy	864	(6)
Defining Baseline Outlook Preferences	865	(2)
Managing the Look and Feel of the Exchange Client	867	(1)
Configuring and Applying Outlook Group Policy Settings	867	(3)
Updates and Patch Management with Group Policies	870	(3)
Deployment Options When Updating Exchange Clients	870	(1)
Deploying Client Updates	871	(1)
Pushing Client Updates	872	(1)
Determining the Success of a Push	873	(1)
Summary	873	(1)
Best Practices	874	(3)
Part X Fault Tolerance and Optimization Technologies
System-Level Fault Tolerance (Clustering/Network Load Balancing)	877	(32)
Clustering and Load Balancing with Exchange Server 2003	878	(5)
Clustering Terminology	878	(1)
Fault Tolerance Options	879	(3)
Cluster Permissions with Exchange Server 2003 Environments	882	(1)
Management Options with Exchange Server 2003	883	(1)
Clusters and Load-Balancing Requirements	883	(3)
Cluster Node Hardware Requirements	883	(1)
Software Requirements	884	(1)
Networking Requirements	885	(1)
Shared Storage and Disks Requirements	885	(1)
Implementing Fault-Tolerant Exchange Systems	886	(5)
Preparing to Install Exchange Server 2003 Clusters	887	(1)
General Features Overview	887	(1)
Planning Exchange Server 2003 Clusters	888	(3)
Installing Exchange Server 2003 Clusters	891	(7)
Setting Up Windows Server 2003 Clusters	892	(1)
Adding Additional Nodes to a Cluster	893	(1)
Installing the Cluster-Aware Version of Exchange Server 2003	894	(2)
Configuring Exchange Server 2003 in a Cluster	896	(2)
Managing Exchange Server 2003 Clusters	898	(5)
Configuration and Management Options	899	(1)
Backing Up and Restoring Exchange Server 2003 Clusters	899	(3)
Failover and Failback	902	(1)
Outlook Web Access Front-End Server and Load-Balancing Clusters	903	(4)
Using Network Load Balancing	903	(1)
NLB Modes and Port Configuration Overview	904	(1)
NLB Network Card Configurations	904	(1)
Configuring Network Load Balancing with OWA	904	(3)
Summary	907	(1)
Best Practices	907	(2)
Backing Up the Exchange Server 2003 Environment	909	(26)
Using Backup to Solve Department Challenges	910	(2)
Understanding What Should Be Ready for Restoral	910	(2)
Maintaining Documentation on the Exchange Environment	912	(3)
Server Configuration Documentation	913	(1)
The Server Build Document	913	(1)
Hardware Inventory	913	(1)
Network Configurations	914	(1)
Recovery Documentation	914	(1)
Updating Documentation	914	(1)
Developing a Backup Strategy	915	(3)
Creating a Master Account List	915	(1)
Assigning Tasks and Designating Team Members	915	(1)
Creating Regular Backup Procedures	916	(1)
Creating a Service-Level Agreement for Each Critical Service	916	(1)
Selecting Devices to Back Up	917	(1)
Backing Up the Windows Server 2003 and Exchange Server 2003	918	(2)
Backing Up Boot and System Volumes	918	(1)
Backing Up Exchange Data Volumes	919	(1)
Backing Up Windows Server 2003 Services	919	(1)
Backing Up the System State	920	(1)
Using the Active Directory Restore Mode Password	920	(1)
Volume Shadow Copy Services and Exchange Server 2003	920	(2)
What Role VSS Plays in Backup	921	(1)
Shadow Copies and Snapshots	921	(1)
VSS Requirements and Prerequisites	921	(1)
Using the Windows Backup Utility (Ntbackup.exe)	922	(5)
Modes of Operation	922	(1)
Using the Windows Backup Advanced Mode	923	(1)
Automated System Recovery	924	(3)
Backing Up Specific Windows Services	927	(3)
Disk Configuration (Software RAID Sets)	927	(1)
Certificate Services	927	(2)
Internet Information Services (IIS)	929	(1)
Managing Media in a Structured Backup Strategy	930	(2)
Media Pools	931	(1)
Summary	932	(1)
Best Practices	932	(3)
Recovering from a Disaster	935	(40)
Identifying the Extent of the Problem	935	(3)
Mailbox Content Was Deleted, Use the Undelete Function of Exchange and Outlook	936	(1)
Data Is Lost, Must Restore from Backup	936	(1)
Data Is Okay, Server Just Doesn't Come Up	937	(1)
Data Is Corrupt---Some Mailboxes Are Accessible, Some Are Not	937	(1)
Data Is Corrupt, No Mailboxes Are Accessible	937	(1)
Exchange Server Is Okay, Something Else Is Preventing Exchange from Working	938	(1)
What to Do Before Performing Any Server-Recovery Process	938	(1)
Validating Backup Data and Procedures	938	(1)
Preparing for a More Easily Recoverable Environment	939	(2)
Documenting the Exchange Environment	939	(1)
Documenting the Backup Process	940	(1)
Documenting the Recovery Process	940	(1)
Including Test Restores in the Scheduled Maintenance	940	(1)
Recovering from a Site Failure	941	(3)
Creating Redundant and Failover Sites	941	(1)
Creating the Failover Site	941	(1)
Failing Over Between Sites	942	(1)
Failing Back After Site Recovery	943	(1)
Providing Alternative Methods of Client Connectivity	943	(1)
Recovering from a Disk Failure	944	(1)
Hardware-Based RAID Array Failure	944	(1)
System Volume	944	(1)
Boot Volume	945	(1)
Data Volume	945	(1)
Recovering from a Boot Failure	945	(2)
The Recovery Console	947	(1)
Recovering from a Complete Server Failure	947	(6)
Restoring Versus Rebuilding	947	(1)
Manually Recovering a Server	948	(1)
Restoring a Server Using a System State Restore	949	(2)
Restoring a System Using an Automated System Recovery Restore	951	(2)
Restoring the Boot Loader File	953	(1)
Recovering Exchange Application and Exchange Data	953	(3)
Recovering Using Ntbackup.exe	953	(1)
Performing a Restore of Only Exchange Database Files	954	(2)
Recovering from Database Corruption	956	(7)
Flat File Copying the Exchange Databases	956	(1)
Moving Mailboxes to Another Server in the Site	957	(1)
Extracting Mail from a Corrupt Mailbox	958	(3)
Running the ISINTEG and ESEUTIL Utilities	961	(2)
Using the Recovery Storage Group in Exchange Server 2003	963	(3)
Recovering Data with a Recovery Storage Group	964	(2)
Recovering Internet Information Services	966	(1)
Recovering IIS Data and Logs	966	(1)
Recovering the Cluster Service	966	(1)
Recovering Windows Server 2003 Domain Controllers	967	(1)
Recovering Active Directory	967	(6)
The Active Directory Database	967	(6)
Summary	973	(1)
Best Practices	974	(1)
Capacity Analysis and Performance Optimization	975	(24)
Examining Exchange Server 2003 Performance Improvements	976	(3)
Communication Improvements	976	(1)
Client-Side Performance Enhancements	977	(1)
Outlook Web Access (OWA) Performance Enhancements	978	(1)
Improved Public Folder Store Replication	978	(1)
Performance Scalability Improvements	979	(1)
Analyzing Capacity	979	(2)
Establishing Baselines	980	(1)
Monitoring Exchange Server 2003	981	(2)
Using the Performance Monitor Console	981	(1)
Using Network Monitor	982	(1)
Using Task Manager	982	(1)
Simulating Stress with Jetstress	982	(1)
Analyzing and Monitoring Core Elements	983	(4)
Memory Subsystem Optimizations	984	(1)
Improving Virtual Memory Usage	985	(1)
Monitoring Processor Usage	986	(1)
Monitoring the Disk Subsystem	986	(1)
Monitoring the Network Subsystem	987	(1)
Properly Sizing Exchange Server 2003	987	(6)
Optimizing the Disk Subsystem Configuration	987	(2)
Database Sizing and Optimization	989	(1)
Optimizing Exchange Logs	990	(1)
Sizing Memory Requirements	991	(1)
Sizing Based on Server Roles	991	(2)
Optimizing Exchange Through Ongoing Maintenance	993	(1)
Monitoring Exchange with Microsoft Operations Manager	994	(1)
Summary	995	(1)
Best Practices	995	(4)
Part XI Cross-Platform Migrations to Exchange 2003
Migrating from Novell GroupWise to Exchange 2003	999	(58)
Similarities and Differences Between GroupWise and Exchange Server 2003	1000	(1)
Comparing Messaging and Collaboration Capabilities	1000	(1)
Comparing Administrative Tools	1001	(1)
Exchange Migration and the Impact of Active Directory	1001	(1)
Implementing Exchange in a Native Active Directory Environment	1002	(1)
Running Exchange in an NDS/eDirectory Environment	1002	(1)
Evaluating the Existing Environment	1002	(2)
Understanding the Tools Available to Migrate from NDS/eDirectory to Active Directory	1004	(2)
Services for NetWare	1004	(1)
Microsoft Directory Synchronization Services	1004	(1)
File Migration Utility	1005	(1)
Automating the Migration Using Services for NetWare 5.03	1006	(4)
Setting Up Directory Synchronization	1006	(2)
Migrating Data with the File Migration Utility (FMU)	1008	(2)
Planning Your Migration from GroupWise	1010	(6)
Choosing a Phased Migration from GroupWise	1011	(4)
Choosing the Direct Migration Approach	1015	(1)
Conducting Preinstallation Checks on Exchange Server 2003	1016	(2)
Verifying Core Services Installation	1017	(1)
Preparing the Forest	1017	(1)
Preparing the Domain	1017	(1)
Reviewing All Log Files	1017	(1)
Performing a Core Installation of Exchange Server 2003	1018	(4)
Implementing Active Directory	1018	(1)
Extending the Active Directory Schema	1018	(1)
Preparing the Windows 2003 Domain	1019	(1)
Step-by-Step Installation of Exchange Server 2003	1020	(2)
Detailing the Exchange Server 2003 Installation	1022	(8)
Creating Administrative Group and Routing Group Structure	1022	(3)
Creating Storage Groups	1025	(2)
Managing Databases	1027	(1)
Creating Additional Mailbox Stores	1028	(1)
Creating a Public Folder Store	1029	(1)
Performing Postinstallation Configurations	1030	(5)
Disabling Services	1030	(1)
Removing Information Stores	1030	(1)
Setting Up Routing Group Connectors	1031	(3)
Enabling Logging and Message Tracking	1034	(1)
Installing and Configuring a Gateway Between GroupWise and Exchange	1035	(9)
Prerequisites for Migrating to Exchange Server 2003	1035	(1)
Migration Considerations for All GroupWise Environments	1036	(1)
Installing an Exchange Server 2003 Server with the Connector for GroupWise	1037	(1)
Enabling and Customizing Novell GroupWise Proxy Addresses	1038	(1)
Configuring the Connector for Novell GroupWise	1039	(2)
Starting the Connector for Novell GroupWise	1041	(1)
Configuring Directory Synchronization	1041	(3)
Manually Testing Directory Synchronization	1044	(1)
Installing and Configuring Calendar Connector in a GroupWise Environment	1044	(4)
Prerequisites for the Calendar Connector for GroupWise	1044	(1)
Installing the Calendar Connector	1045	(1)
Adding a Local Replica for the Schedule+ Free/Busy Public Folder	1045	(1)
Configuring the Calendar Connector	1046	(2)
Starting Calendar Connector Service	1048	(1)
Reviewing the Results of the Lab Environment	1048	(1)
Using the Exchange Migration Wizard to Migrate User Data	1048	(5)
Setting Up a Migration Server for Novell GroupWise and Exchange Server 2003	1048	(1)
Preparing the Users' Novell GroupWise Mailboxes	1049	(1)
Deploying Outlook 2003 Client Software to Pilot User Workstations	1050	(1)
Running the Exchange Migration Wizard Process	1050	(2)
Confirming Migration Operations	1052	(1)
Details on the Effects of the GroupWise Migration Tools	1053	(2)
Migration of Local Archives	1053	(1)
Migration of Personal Address Books	1054	(1)
Migration of Personal Dictionaries	1054	(1)
Migration of Client Rules and Proxy Access	1054	(1)
Migration of Shared Folders	1055	(1)
Migration of External Entities	1055	(1)
Summary	1055	(1)
Best Practices	1056	(1)
Migrating from Lotus Notes to Exchange Server 2003	1057	(51)
Similarities and Differences Between Lotus Notes and Exchange Server 2003 Comparing Messaging and Collaboration Capabilities	1058	(1)
Comparing Administrative Tools	1059	(1)
Exchange Migration and the Impact of Active Directory	1059	(1)
Implementing Exchange in a Native Active Directory Environment	1059	(1)
Migrating to Exchange in an Environment That Has No Windows Network	1060	(1)
Evaluating the Existing Environment	1060	(1)
Planning Your Migration from Lotus Notes	1061	(6)
Choosing a Phased Migration from Lotus Notes	1062	(4)
Choosing the Direct Migration Approach	1066	(1)
Conducting Preinstallation Checks on Exchange Server 2003	1067	(1)
Verifying Core Services Installation	1067	(1)
Preparing the Forest	1067	(1)
Preparing the Domain	1067	(1)
Reviewing All Log Files	1068	(1)
Performing a Core Installation of Exchange Server 2003	1068	(4)
Implementing Active Directory	1068	(1)
Extending the Active Directory Schema	1068	(1)
Preparing the Windows 2003 Domain	1069	(1)
Step-by-Step Installation of Exchange Server 2003	1070	(2)
Detailing the Exchange Server 2003 Installation	1072	(7)
Creating the Administrative Group and Routing Group Structure	1072	(3)
Creating Storage Groups	1075	(2)
Managing Databases	1077	(1)
Creating Additional Mailbox Stores	1078	(1)
Creating a Public Folder Store	1079	(1)
Performing Postinstallation Configurations	1079	(6)
Disabling Services	1080	(1)
Removing Information Stores	1080	(1)
Setting Up Routing Group Connectors	1081	(3)
Enabling Logging and Message Tracking	1084	(1)
Installing and Configuring a Gateway Between Lotus Notes and Exchange	1085	(7)
Prerequisites for Migrating to Exchange Server 2003	1085	(1)
Migration Considerations for All Lotus Notes Environments	1085	(1)
Installing an Exchange Server 2003 Server with the Connector for Lotus Notes	1086	(1)
Enabling and Customizing Lotus Notes Proxy Addresses	1087	(1)
Configuring the Connector for Lotus Notes	1088	(1)
Starting the Connector for Lotus Notes	1089	(1)
Configuring Directory Synchronization	1089	(3)
Manually Testing Directory Synchronization	1092	(1)
Installing and Configuring Calendar Connector in a Lotus Notes Environment	1092	(4)
Prerequisites for the Calendar Connector for Lotus Notes	1092	(1)
Installing the Calendar Connector	1093	(1)
Adding a Local Replica for the Schedule Free/Busy Public Folder	1093	(1)
Configuring the Calendar Connector	1094	(1)
Starting Calendar Connector Service	1095	(1)
Reviewing the Results of the Lab Environment	1096	(1)
Using the Exchange Migration Wizard to Migrate User Data	1096	(9)
Prerequisites for the Exchange Migration Wizard	1096	(1)
Preparing Your Lotus Domino Environment	1097	(1)
Creating a Mail File for the Lotus Notes Account	1098	(1)
Preparing Your Microsoft Exchange 2003 Server	1098	(1)
Running the Exchange Migration Wizard Process	1099	(2)
Confirming Migration Operations	1101	(1)

Excerpts

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