Microsoft Exchange Server 2003 Administrator's Companion

by English, Bill; Glenn, Walter

• ISBN13: 9780735619791
• ISBN10: 0735619794
• Edition: 1st
• Format: Paperback
• Copyright: 2003-11-12
• Publisher: Microsoft Press

Summary

This comprehensive, daily-operations guide provides the hands-on information you need to install, configure, and manage Microsoft Exchange Server 2003.

Author Biography

Walter J. Glenn is a Microsoft Certified Systems Engineer (MCSE), a Microsoft Certified Trainer (MCT), a business consultant, and an author Bill English is a trainer, an author, and a consultant specializing in Microsoft Exchange Server

Table of Contents

Acknowledgments	xxiii
Introduction	xxv
Part I Introduction
Introducing Exchange Server 2003	2	(18)
What Is Exchange Server?	3	(1)
Versions of Exchange Server 2003	4	(1)
Exchange Server 2003 Standard	4	(1)
Exchange Server 2003 Enterprise	5	(1)
Basic Concepts	5	(9)
Messaging Systems	5	(3)
The Organization of an Exchange Environment	8	(4)
Exchange Server Storage	12	(1)
Exchange Server Services	13	(1)
New Features in Exchange Server 2003	14	(4)
Deployment Tools	15	(1)
Active Directory Connector Tools	15	(1)
Security	15	(1)
Cross-Forest Authentication	16	(1)
Outlook 2003	16	(1)
Outlook Web Access	16	(1)
Wireless Access	16	(1)
Mailbox Recovery Center	17	(1)
New Mail-Enabled Objects	17	(1)
Volume Shadow Copy Backup	17	(1)
Recovery Storage Group	18	(1)
Internet Mail Wizard	18	(1)
Summary	18	(2)
Understanding Exchange Server Storage Architecture	20	(30)
Storage Design Goals in Exchange Server 2003	21	(1)
Database File Structure	22	(5)
Rich Text File	23	(1)
Native Content File	24	(2)
Single-Instance Message Store	26	(1)
Storage Groups and Multiple Databases	27	(1)
Data Recovery and Transaction Logs	27	(11)
The Extensible Storage Engine	28	(10)
Installable File System	38	(2)
The Web Folder Client	38	(2)
Public Folders	40	(2)
Multiple Public Folder Trees	41	(1)
Client Access to Exchange 2003 Stores	42	(1)
Indexing	42	(5)
Front-End/Back-End Servers	47	(1)
Summary	48	(2)
Understanding Exchange Server 2003 Routing Architecture	50	(22)
Routing Groups	51	(2)
Routing Groups and Public Folders	53	(2)
Overview of the Transport Architecture	55	(5)
Message Routing Within the Same Server	56	(1)
Message Routing Within the Same Routing Group	57	(1)
Message Routing to Other Routing Groups	58	(1)
Message Routing to Foreign E-Mail Systems	59	(1)
Routing Group Topologies	60	(3)
Link State Information	63	(8)
Link State Algorithm	64	(1)
Link State Concepts	64	(2)
How Link State Information Works	66	(5)
Summary	71	(1)
Understanding Windows Server 2003 Integration	72	(34)
Brief Overview of Active Directory	73	(8)
Directory Structure in Active Directory	74	(1)
Logical Structure of Active Directory	74	(5)
Groups	79	(2)
Other Active Directory Components	81	(5)
Naming Partitions	81	(1)
Sites	82	(1)
Location Service Providers	82	(1)
Global Catalog Servers	83	(1)
Client Authentication	84	(1)
Active Directory Names	85	(1)
Distinguished Name	85	(1)
Relative Distinguished Name	85	(1)
User Principal Name	85	(1)
Globally Unique Identifier	85	(1)
Exchange Server 2003 and Active Directory	86	(16)
Storing Exchange 2003 Data in Active Directory	86	(6)
Generating E-Mail Addresses	92	(1)
Exchange Server 2003 and Forest Boundaries	93	(1)
Integration with Global Catalog Servers	94	(4)
Configuration Partition and Directory Data	98	(1)
Address Book Views	99	(3)
Integration with Internet Information Services 6.0	102	(1)
Simple Mail Transport Protocol	103	(1)
DNS Configuration	103	(1)
Summary	104	(2)
Part II Planning
Assessing Needs	106	(14)
Defining User Needs	108	(4)
Messaging	108	(1)
Public Folders	109	(1)
Connections to Other Systems	110	(1)
Remote Access	111	(1)
Custom Applications	111	(1)
Training and Support Services	112	(1)
Assessing Current Resources	112	(6)
Defining Your Geographic Profile	112	(1)
Defining Your Software Environment	112	(1)
Defining Your Network Topology	113	(3)
Defining Your Active Directory Model	116	(2)
Putting the Diagrams Together	118	(1)
Defining Administrative Needs	118	(1)
Summary	119	(1)
Planning for Development	120	(18)
Planning the Organization	121	(8)
Establishing a Naming Convention	122	(3)
Defining Routing Groups	125	(2)
Planning Routing Group Connectors	127	(2)
Planning Routing Groups	129	(2)
Designing Your Routing Groups	129	(1)
Planning Public Folders	130	(1)
Planning Gateways	131	(1)
Planning Servers	131	(4)
Disk Considerations	132	(1)
Processor Considerations	133	(1)
Memory Considerations	134	(1)
Network Considerations	134	(1)
Ways to Add Fault Tolerance	134	(1)
Summary	135	(3)
Part III Deployment
Installing Exchange Server 2003	138	(22)
Preparing for the Installation	139	(8)
Gathering Information	140	(1)
Verifying Hardware Requirements	141	(1)
Getting Service Packs	142	(1)
Defining the Role of Your Server	142	(2)
Optimizing Hardware Through Configuration	144	(1)
Verifying System Requirements	144	(2)
Creating the Exchange Administrator's Account	146	(1)
Installing Exchange Server 2003	147	(10)
Choosing Components for Installation	151	(2)
Creating an Organization	153	(2)
Licensing	155	(1)
Confirming the Installation Choices	155	(1)
Installing in an Existing Organization	156	(1)
Verifying Your Installation	157	(1)
Summary	158	(2)
Managing Exchange Server 2003	160	(16)
Microsoft Management Console	161	(6)
The MMC User Interface	162	(3)
How MMC Works	165	(2)
Using the Exchange System Snap-in	167	(1)
Examining the Exchange Hierarchy	168	(4)
Global Settings Container	169	(1)
Recipients Container	170	(1)
Servers Container	170	(1)
Connectors Container	171	(1)
Tools Container	171	(1)
Folders Container	172	(1)
Customizing an Exchange System Console	172	(3)
Summary	175	(1)
Creating and Managing Recipients	176	(34)
Understanding Recipient Types	177	(2)
Users	179	(13)
Mailbox-Enabled Users	179	(12)
Mail-Enabled Users	191	(1)
Contacts	192	(2)
Creating a Contact	192	(2)
Configuring a Contact	194	(1)
Groups	194	(5)
Creating a Group	194	(1)
Configuring a Group	195	(3)
Creating Query-Based Distribution Groups	198	(1)
Searching for Recipients	199	(4)
Filtering Recipients	200	(1)
Finding Recipients	201	(2)
Templates	203	(1)
Recipient Policies	203	(3)
Creating a Recipient Policy	204	(2)
Creating an Exception to a Policy	206	(1)
Address Lists	206	(3)
Summary	209	(1)
Using Public Folders	210	(24)
Understanding Public Folder Storage	211	(2)
Using Public Folders in Microsoft Outlook 2003	213	(7)
Creating a Public Folder in Outlook	213	(2)
Managing Public Folders in Outlook	215	(5)
Using Public Folders in the Exchange System Snap-In	220	(8)
Creating a Public Folder Tree	220	(3)
Creating a Public Folder in the Exchange System Snap-In	223	(2)
Managing Public Folders in the Exchange System Snap-In	225	(3)
Replicating a Public Folder	228	(5)
Creating a Replica	228	(2)
Configuring Replication at the Public Folder Store	230	(1)
Public Folder Referrals	231	(1)
Synchronizing Public Folder Replicas	231	(2)
Summary	233	(1)
Using Storage Groups	234	(22)
Review of Exchange 2003 Storage Architecture	235	(1)
Benefits of Using Storage Groups	235	(3)
Increased User Support	236	(1)
Individual Backup and Restore	237	(1)
Hosting of Multiple Businesses	238	(1)
Support for Special Mailboxes	238	(1)
Circular Logging for a Single Storage Group	238	(1)
Planning Storage Groups	238	(7)
Planning for Disk Space	241	(2)
Planning for Multiple Storage Groups	243	(1)
Planning for Backup Throughput	243	(2)
Creating Storage Groups	245	(1)
Creating Stores	246	(6)
Creating a Mailbox Store	247	(5)
Moving Transaction Log Files and Database Files	252	(1)
Deleting Stores or Storage Groups	253	(1)
Deleting a Mailbox Store	253	(1)
Deleting a Public Folder Store	254	(1)
Deleting a Storage Group	254	(1)
Creating a Full-Text Index	254	(1)
Summary	255	(1)
Using Administrative and Routing Groups	256	(22)
Administrative Group Concepts	257	(4)
Choosing an Administrative Model	258	(3)
Administrative Groups and Permissions	261	(2)
Creating an Administrative Group	263	(4)
Creating a New Container	265	(1)
Server Objects and Administrative Groups	266	(1)
Exchange 2003 Policies	267	(7)
Creating a System Policy	268	(6)
Managing Policy Conflicts	274	(1)
Creating and Managing Routing Groups	274	(3)
Creating a Routing Group	275	(1)
Managing a Routing Group	276	(1)
Summary	277	(1)
Connecting Routing Groups	278	(22)
Routing Group Connector	280	(7)
Creating a Routing Group Connector	282	(5)
SMTP Connector	287	(6)
Creating an SMTP Connector	288	(5)
Link State Administration	293	(4)
First Link Is Unavailable	294	(2)
Destination Link Is Unavailable	296	(1)
Alternate, Higher-Cost Route Is Available	296	(1)
Message Has Multiple Destinations	297	(1)
Summary	297	(3)
Part IV Upgrading and Migrating
Planning a Migration to Exchange Server 2003	300	(14)
Differentiating Between Migration and Upgrade	301	(1)
Planning the Migration Strategy	302	(1)
Taking a Current Snapshot	303	(1)
Choosing Network Migration Tools	304	(3)
Move Server Wizard	304	(2)
Exmerge	306	(1)
Exchange Migration Wizard	306	(1)
Active Directory Migration Tool	306	(1)
Creating the Migration Team	307	(1)
Deciding When to Move Users	308	(2)
Maintaining Connections During Coexistence	308	(2)
Creating a Deployment Plan	310	(1)
Sample Migration Plan Outline	311	(2)
Summary	313	(1)
Migrating to Exchange Server 2003	314	(34)
The Example Scenario	315	(1)
Understanding the Big Picture	316	(3)
Migrating Windows NT Accounts to Active Directory	319	(9)
Migrating Exchange Account Information	328	(2)
Managing Duplicate Accounts	330	(4)
Finishing the Account Migration from Exchange 5.5	334	(1)
Installing Exchange 2003 into the Exchange 5.5 Site	334	(4)
Using Exmerge	338	(5)
Migrating Public Folders	343	(1)
Finishing the Migration	344	(1)
Connector Upgrades	344	(1)
Internet Mail Connector Upgrade	344	(1)
Upgrading Foreign Connectors	345	(1)
GWART and LST	345	(1)
Decommissioning and Removing the Last Exchange 5.5 Server and Site	345	(1)
Considering a Rollback	346	(1)
Summary	347	(1)
Coexisting with Previous Versions of Exchange	348	(24)
Coexisting with the Exchange 5.x Directory	351	(15)
Site Replication Service	352	(2)
Site Consistency Checker	354	(1)
SRS Database	354	(1)
Active Directory Connector	355	(11)
Working with Sites, Administrative Groups, and Routing Groups	366	(2)
Handling Other Coexistence Issues	368	(2)
Proxy Address	368	(1)
Foreign E-Mail Connection	368	(1)
Messages	369	(1)
User Data	369	(1)
Summary	370	(2)
Part V Clients
Overview of Exchange Clients	372	(12)
Microsoft Outlook	374	(3)
Outlook Today	376	(1)
Microsoft Outlook Express	377	(2)
Messaging	377	(1)
News Reading	378	(1)
Performing Directory Service Lookups	379	(1)
Outlook Web Access	379	(1)
Exchange Client	380	(1)
Schedule+	380	(1)
Standard Internet E-Mail Clients	381	(1)
Non-Windows Platforms	381	(1)
Choosing a Client for Exchange Server	382	(1)
Summary	383	(1)
Deploying Outlook 2003	384	(20)
Installing Outlook 2003	385	(6)
Standard Outlook Installation	385	(2)
Customizing Outlook Installation	387	(2)
Systems Management Server	389	(2)
Supporting Outlook 2003	391	(12)
Using Cached Exchange Mode	391	(6)
Enabling Multiple Users in Outlook 2003	397	(6)
HTTP Access from Outlook	403	(1)
Summary	403	(1)
Supporting Outlook Web Access	404	(20)
Features of OWA	405	(4)
Logon/Logoff Improvements	406	(2)
Securing Outlook Web Access Client Traffic	408	(1)
Managing OWA	409	(2)
Exchange System Manager	410	(1)
Internet Information Services	410	(1)
Deploying OWA	411	(7)
Single-Server Scenario	411	(1)
Front-End/Back-End Scenario	411	(2)
Configuring an OWA FE Server	413	(3)
Firewalls and FE Servers	416	(2)
OWA User Features	418	(5)
OWA Segmentation	419	(4)
Summary	423	(1)
Supporting Internet Protocols and SMTP	424	(46)
Simple Mail Transfer Protocol	425	(28)
7-Bit ASCII Character Set	427	(1)
Extended ASCII Character Set	427	(1)
MIME Format	428	(1)
SMTP Service Extensions	429	(1)
Exchange Server 2003 and the SMTP Service	430	(1)
SMTP Virtual Servers	431	(20)
Troubleshooting SMTP	451	(2)
Post Office Protocol 3	453	(1)
Internet Messaging Access Protocol 4	454	(2)
Administering IMAP4	455	(1)
Network News Transfer Protocol	456	(8)
NNTP Architecture	456	(3)
NNTP Commands	459	(1)
Administering NNTP	460	(4)
Lightweight Directory Access Protocol	464	(3)
Summary	467	(3)
Part VI Functionality
Connecting to Other Messaging Systems with X.400	470	(16)
Overview of X.400	471	(1)
Creating an MTA Service Transport Stack	472	(3)
General Tab	474	(1)
Connectors Tab	475	(1)
Creating an X.400 Connector	475	(10)
General Tab	476	(1)
Schedule Tab	477	(1)
Stack Tab	478	(1)
Override Tab	479	(1)
Address Space Tab	480	(1)
Connected Routing Groups Tab	481	(1)
Delivery Restrictions Tab	482	(1)
Advanced Tab	483	(1)
Content Restrictions Tab	484	(1)
Summary	485	(1)
Mobile Services in Exchange Server 2003	486	(12)
Exchange ActiveSync	488	(5)
Setting Up Exchange Server 2003 for Exchange ActiveSync	489	(2)
Setting Up a Mobile Device for Exchange ActiveSync	491	(2)
Outlook Mobile Access	493	(3)
Configuring Outlook Mobile Access in Exchange Server 2003	494	(1)
Enabling Unsupported Devices in OMA	495	(1)
Summary	496	(2)
Part VII Security
Security Policies and Exchange Server 2003	498	(16)
Why Are Information Security Policies Important?	500	(1)
Information Security Policies and Electronic Policies	501	(1)
Information Security Policies for Exchange Server 2003	502	(11)
Password Policies	502	(2)
Logon Policies	504	(1)
Acceptable Use Policies	504	(1)
Computer Viruses, Trojans, and Worms	505	(1)
Schema Extensions by Exchange Server 2003	506	(2)
Data Security	508	(2)
Legal Exposure to Unwanted E-Mail Content	510	(1)
Backing Up and Archiving Exchange Databases	510	(1)
E-Mail Integrity	511	(1)
Miscellaneous Elements to Consider	512	(1)
Summary	513	(1)
Exchange Server Security	514	(22)
The Scope of Security	515	(1)
Motivations of an Attacker	516	(2)
How Hackers Work	518	(3)
Physical Security	521	(1)
Administrative Security	521	(5)
SMTP Security	526	(7)
Computer Viruses	533	(2)
What Is a Virus?	533	(1)
Trojans	534	(1)
Worms	534	(1)
Junk E-Mail	535	(1)
Summary	535	(1)
Securing Exchange Server 2003 Messages	536	(40)
Windows Server 2003 Security Protocols	537	(1)
Understanding the Public-Key Infrastructure in Windows Server 2003	538	(8)
Encryption and Keys	538	(1)
Encryption Schemes	539	(1)
Certificate Services in Windows Server 2003	540	(6)
Managing the Public-Key Infrastructure	546	(15)
Installing and Configuring Certificate Services	546	(4)
Installing Web Enrollment Support	550	(1)
Using the Web Enrollment Pages	551	(6)
Viewing Information About Certificates	557	(4)
Securing Messaging in Outlook 2003	561	(5)
Initially Trusting a Certificate	562	(1)
Encryption and Outlook 2003	562	(1)
Digital Signatures and Outlook 2003	563	(1)
S/MIME and Outlook 2003	563	(1)
Configuring Outlook 2003 for Secure Messaging	564	(2)
Installing Exchange Certificate Templates	566	(1)
Working with the Local Certificate Store	567	(3)
Understanding How Exchange Server 2003 Integrates with Windows Server 2003 Security	570	(3)
Cross-Forest Authentication	573	(1)
Summary	573	(3)
Part VIII Maintenance
Monitoring Exchange Server 2003	576	(20)
Using Event Viewer	577	(2)
Using Diagnostics Logging	579	(3)
Using Exchange Monitors	582	(9)
Using Server Monitors	583	(5)
Using Link Monitors	588	(1)
Using Notifications	588	(3)
Tracking Messages	591	(3)
Enabling Message Tracking for a Server	592	(1)
Using the Message Tracking Center	592	(2)
Using System Monitor	594	(1)
Using SNMP and the MADMAN MIB	594	(1)
How SNMP Works	594	(1)
Exchange Server 2003 and the MADMAN MIB	595	(1)
Summary	595	(1)
Disaster Recovery of an Exchange Server 2003 Database	596	(18)
Backup and Restore Strategy	597	(14)
Database GUID	598	(1)
Mailbox GUID	598	(1)
Log File Signature	598	(1)
Circular Logging	598	(1)
Checksum	599	(1)
Single Database Backup	599	(1)
Domain and Configuration Partitions	600	(1)
Types of Backups	600	(2)
Backup Strategies	602	(2)
The Backup Process	604	(2)
Restore Process Overview	606	(1)
Restoring the Binary Files	607	(1)
Considerations of Different Restore Scenarios	607	(4)
Recovery Scenarios	611	(1)
Recovering an Exchange Server 2003 Member Server	611	(1)
Best Practices	612	(1)
Shadow Copies and Exchange Server 2003	613	(1)
Summary	613	(1)
Troubleshooting Exchange Server 2003	614	(12)
Using Troubleshooting Tools	615	(8)
Inbox Repair Tool	615	(2)
RPing Utility	617	(4)
Eseutil.exe Offline Tool	621	(2)
Other Useful Utilities	623	(1)
Finding Help	623	(2)
Product Documentation	623	(1)
Microsoft TechNet	623	(1)
Internet Newsgroups	624	(1)
Summary	625	(1)
Tuning Exchange Server 2003 Performance	626	(26)
Understanding How the Performance Snap-in Works	627	(5)
Performance Monitoring Concepts	627	(2)
Collecting Data with the Performance Snap-in	629	(1)
Viewing Collected Data	630	(2)
Evaluating the Four Main Subsystems in Windows	632	(6)
Evaluating Memory Usage	632	(2)
Evaluating Processor Usage	634	(1)
Evaluating Disk Usage	634	(2)
Evaluating Network Usage	636	(2)
Using the Performance Snap-in to Tune Exchange Server 2003	638	(4)
SMTP System Monitor Counters	638	(1)
Content Indexing System Monitor Counters	639	(2)
Outlook Web Access	641	(1)
Summary	642	(2)
Part IX Appendixes
A Default Directory Structure for Exchange Server 2003	644	(2)
B Delivery Status Notification Codes	646	(4)
C Log File Locations	650	(2)
Glossary	652	(17)
Index	669