Microsoft Office Outlook 2003 Inside Out

by Microsoft Corporation, CJ

• ISBN13: 9780735615144
• ISBN10: 0735615144
• Edition: 1st
• Format: Paperback
• Copyright: 2003-11-12
• Publisher: Microsoft Press

Summary

Microsoft Office Outlook 2003 - Inside Out - reference book - CD

Author Biography

Jim Boyce is a highly-regarded expert on operating systems and productivity software who's written or contributed to more than 50 books. A former contributing editor for Windows Magazine, Jim writes for several technical publications and Web sites.

Table of Contents

Acknowledgments	xxxix
We'd Like to Hear From You	xli
Introduction	xliii
Who This Book Is For	xliii
How This Book Is Organized	xliv
What's New in Outlook 2003	xlviii
About the CD	li
What's on the CD	li
Using the CD	lii
System Requirements	lii
Support Information	lii
Conventions and Features Used in This Book	liii
Text Conventions	liii
Design Conventions	liii
Part 1 Working With Outlook
Outlook Architecture, Setup, and Startup	3	(34)
Overview of Outlook	3	(8)
Messaging	4	(2)
Scheduling	6	(2)
Contact Management	8	(1)
Task Management	9	(1)
Tracking with Outlook's Journal	10	(1)
Organizing Your Thoughts with Notes	10	(1)
How Outlook Stores Data	11	(5)
Personal Folders---PST Files	12	(1)
Options for Working Offline	13	(2)
Sharing Storage Files	15	(1)
Understanding Messaging Protocols	16	(6)
SMTP/POP3	16	(1)
IMAP	17	(1)
MAPI	18	(1)
LDAP	18	(1)
NNTP	19	(1)
HTML	20	(1)
MIME	21	(1)
S/MIME	21	(1)
MHTML	21	(1)
iCalendar, vCalendar, and vCard	21	(1)
Security Provisions in Outlook	22	(3)
Support for Security Zones	22	(1)
Protection Against Web Beacons	22	(1)
Attachment and Virus Security	23	(1)
Macro Viruses	23	(1)
Digital Signatures	24	(1)
Message Encryption	24	(1)
Security Labels	25	(1)
Understanding Outlook Service Options	25	(1)
Options for Starting Outlook	25	(12)
Normal Startup	25	(1)
Safe Mode Startup	26	(2)
Starting Outlook Automatically	28	(1)
Adding Outlook to the Quick Launch Bar	28	(1)
Changing the Outlook Shortcut	29	(2)
Use RUNAS to Change User Context	31	(1)
Startup Switches	32	(1)
Choosing a Startup View	33	(1)
Creating Shortcuts to Start New Outlook Items	34	(3)
Advanced Setup Tasks	37	(18)
Starting Outlook for the First Time	37	(1)
Configuring Accounts and Services	38	(4)
Testing Your E-Mail Account	40	(2)
Understanding User Profiles	42	(5)
Creating Profiles	43	(2)
Switching Profiles	45	(1)
Specifying the Startup Profile	46	(1)
Configuring Online and Offline Data Storage	47	(5)
Personal Folders and Offline Folders	47	(1)
Adding Other Data Stores	48	(2)
Removing Data Stores	50	(1)
Configuring Offline Storage	51	(1)
Configuring Cached Exchange Mode	52	(3)
Changing Your Data Storage Location	52	(3)
Working in and Configuring Outlook	55	(50)
Understanding the Outlook Folders	55	(1)
Working with the Standard Outlook Views	56	(22)
Outlook Today	57	(1)
Inbox	58	(8)
Calendar	66	(6)
Contacts	72	(2)
Tasks	74	(2)
Notes	76	(1)
Deleted Items	77	(1)
Choosing the Startup View	78	(1)
Using Other Outlook Features	78	(8)
Using the Navigation Pane	78	(3)
Using the Standard Outlook Toolbars	81	(2)
Using Multiple Outlook Windows	83	(1)
Using the Folder List	83	(1)
Using the Status Bar	84	(1)
Using the Reading Pane	84	(1)
Using AutoPreview	85	(1)
Using the InfoBar	85	(1)
Configuring Outlook Options	86	(13)
Preferences	87	(1)
Mail Setup	88	(1)
Mail Format	89	(1)
Spelling	90	(3)
Security	93	(1)
Other	94	(1)
Delegates	95	(1)
Setting Advanced Options	95	(4)
Using Outlook on the Web	99	(2)
Browsing the Web with Outlook	99	(1)
Connecting to Exchange Server with HTTP	100	(1)
Using NetMeeting	100	(1)
Using NetShow	101	(1)
Accessing Your Mail Through a Browser	101	(1)
Configuring Windows Settings for Outlook	102	(1)
Display Settings	102	(1)
Regional Settings	102	(1)
Time Synchronization	102	(1)
Using Add-Ins	103	(2)
Using Categories and Types	105	(16)
Understanding Categories	105	(2)
The Master Category List	107	(1)
Customizing Your Personal Master Category List	107	(1)
Assigning Categories to New Items	108	(2)
Assigning Categories Automatically	109	(1)
Modifying Categories and Category Assignments	110	(2)
Changing Existing Categories	110	(1)
Resetting the Master Category List to Its Default Version	111	(1)
Changing Category Assignments	111	(1)
Changing Category Assignments of Multiple Items at One Time	112	(1)
Organizing Data with Categories	112	(1)
Sharing a Personal Category List	113	(3)
Exporting Your Personal Master Category List	113	(1)
Importing Categories	114	(2)
Using Entry Types	116	(5)
Part 2 Messaging
Managing Address Books and Distribution Lists	121	(26)
Understanding Address Books	121	(4)
Outlook Address Book	122	(1)
Personal Address Book	122	(1)
Global Address List	123	(1)
Other Address Lists	124	(1)
Configuring Address Books and Addressing Options	125	(5)
Adding a PAB	125	(1)
Setting Options for the OAB	125	(1)
Setting Options for the PAB	126	(1)
Removing Contacts Folders from the OAB	127	(1)
Setting Other Addressing Options	128	(2)
Managing Contacts in the Personal Address Book	130	(3)
Creating Address Book Entries	130	(2)
Modifying Addresses	132	(1)
Removing Addresses	133	(1)
Finding People in the Address Book	133	(1)
Using AutoComplete for Addresses	134	(2)
Deleting a Name from the Cache	135	(1)
Deleting the Entire Cache	136	(1)
Using Distribution Lists	136	(9)
Creating Distribution Lists	136	(4)
Creating a Contacts Distribution List	140	(1)
Modifying a Distribution List	140	(1)
Renaming a Distribution List	140	(1)
Deleting a Distribution List	140	(1)
Hiding Addresses When Using a Distribution List	141	(1)
Distribution Lists for Multiple Address Fields	141	(1)
Granting Delegate Permission to a Distribution List	142	(1)
Using Distribution Lists on a Server	142	(3)
Automatically Adding Addresses to the Address Book	145	(2)
Using Internet Mail	147	(20)
Using Internet POP3 E-Mail Accounts	147	(8)
Configuring General Settings for Internet Accounts	150	(1)
Configuring Outgoing Server Settings for Internet Accounts	151	(1)
Configuring Connection Settings for Internet Accounts	152	(1)
Configuring Advanced Settings for Internet Accounts	153	(1)
Controlling Where Outlook Stores POP3 Messages	154	(1)
Using IMAP Accounts	155	(1)
Controlling Where Outlook Stores IMAP Messages	155	(1)
Using Outlook with CompuServe	156	(2)
Configuring Outlook for Classic CompuServe Accounts	156	(1)
Configuring Outlook for CompuServe 2000 Accounts	157	(1)
Using Hotmail and Other HTTP-Based Services	158	(2)
Using Outlook with Hotmail Accounts	158	(2)
Understanding Where Outlook Stores HTTP Messages	160	(1)
Using Outlook with Prodigy	160	(1)
Using Outlook with MSN	160	(1)
Using Multiple Accounts	160	(3)
Sending Messages Using a Specific Account	161	(1)
Separating Incoming Messages by Account	162	(1)
Keeping a Copy of Your Mail on the Server	163	(1)
Set Your Own Computer as the Outgoing Mail Server	164	(2)
Viewing Full Message Headers	166	(1)
Sending and Receiving Messages	167	(48)
Working with Messages	167	(17)
Opening a Standard Message Form	168	(1)
Addressing Messages	169	(2)
Including Carbon Copies and Blind Carbon Copies	171	(1)
Copying Someone on All Messages	171	(1)
Use Templates and Custom Forms for Addressing	172	(1)
Using Word to Compose Messages	173	(1)
Specifying Message Priority and Sensitivity	174	(1)
Saving a Message to Send Later	175	(1)
Setting Sending Options	176	(1)
Controlling When Messages Are Sent	177	(1)
Requesting Delivery and Read Receipts	177	(1)
Using Message Tracking and Receipts Options	178	(1)
Sending a Message for Review	179	(1)
Sending a Message as an Attachment	180	(1)
Sending to a Routing Recipient	180	(2)
Replying to Messages	182	(1)
Forwarding Messages	182	(1)
Using Other Reply and Forwarding Options	182	(2)
Controlling Synchronization and Send/Receive Times	184	(6)
Setting Up Send/Receive Groups	185	(2)
Limiting Message Size	187	(2)
Scheduling Send/Receive Synchronization	189	(1)
Managing Messages and Attachments	190	(4)
Saving Messages Automatically	190	(1)
Retaining a Copy of Sent Messages	191	(1)
Saving Attachments to a Disk	192	(1)
Saving Messages to a File	193	(1)
Configuring Message Handling	193	(1)
Moving and Copying Messages Between Folders	194	(1)
Deleting Messages	194	(1)
Including More Than Text	194	(9)
Formatting Text in Messages	194	(2)
Including Graphics in Messages	196	(3)
Inserting Hyperlinks	199	(4)
Attaching Files	203	(1)
Attaching a Business Card to a Message	203	(1)
Customizing Your Messages with Stationery	203	(3)
Using Predefined Stationery	204	(1)
Creating Your Own Stationery	205	(1)
Using Signatures	206	(2)
Understanding Message Signatures	206	(1)
Defining Signatures	206	(1)
Adding Signatures to Messages	207	(1)
Using Instant Messaging	208	(3)
Installing Windows Messenger	209	(1)
Adding Contacts for Windows Messenger	209	(1)
Setting Instant Messaging Options	210	(1)
Sending Instant Messages in Outlook	211	(1)
Configuring Other Messaging Options	211	(4)
Setting Up Notification of New Mail	211	(1)
Controlling Dial-Up Account Connections	212	(1)
Formatting Internet and International Messages	213	(2)
Filtering, Organizing, and Using Automatic Responses	215	(46)
Finding and Organizing Messages with Search Folders	215	(3)
Using Search Folders	216	(1)
Customizing Search Folders	216	(2)
Creating a New Search Folder	218	(1)
Flagging and Monitoring Messages and Contacts	218	(5)
Flagging Outgoing Messages	219	(1)
Viewing and Responding to Flagged Messages	220	(1)
Flagging Sent and Other Messages	221	(1)
Flagging Contact Items	222	(1)
Grouping Messages by Customizing the Folder View	223	(1)
Processing Messages Automatically	224	(18)
Understanding Message Rules	224	(2)
Creating Client-Side and Server-Side Rules	226	(2)
Creating New Rules	228	(5)
Applying Rules to Specific Folders	233	(1)
Copying Rules to Other Folders	233	(1)
Creating Rules Based on Existing Messages	234	(1)
Creating Rules That Use OR Logic	235	(1)
Modifying Rules	236	(1)
Setting Rule Order	236	(1)
Stopping Rules from Processing	237	(1)
Disabling and Removing Rules	237	(1)
Sharing Rules with Others	238	(1)
Backing Up and Restoring Rules	239	(1)
Using the Organizer Pane to Create Rules	239	(1)
Using Rules to Move Messages Between Accounts	240	(1)
Running Rules Manually and in Specific Folders	241	(1)
Managing Junk and Adult Content Mail	242	(10)
How Outlook 2003 Junk Filtering Works	242	(3)
Enabling and Configuring Junk E-Mail Filtering	245	(1)
Marking and Unmarking Junk Mail	246	(1)
Creating Other Junk E-Mail Rules	247	(1)
Other Spam Filtering Solutions	248	(4)
Creating Automatic Responses with the Out Of Office Assistant	252	(4)
Managing Mail When You're Out	252	(1)
Using the Out Of Office Assistant	253	(3)
Creating Automatic Responses with Custom Rules	256	(3)
Setting Up the Reply	257	(1)
Creating Automatic Responses from Local Templates	258	(1)
Creating Automatic Responses from the Server	259	(1)
Using Message Alerts	259	(2)
Sending and Receiving Faxes	261	(26)
The Native Windows Fax Service	261	(1)
Configuring the Fax Service	262	(9)
Installing Under Windows 2000	262	(1)
Adding Microsoft Fax to Your Profile	262	(5)
Configuring Microsoft Fax in Windows 2000	267	(2)
Configuring User Properties	269	(2)
Working with the Windows XP Fax Service	271	(2)
Adding Fax Services in Windows XP	271	(1)
Configuring the Windows XP Fax Service	271	(2)
Sending Faxes	273	(2)
Using Cover Pages	275	(3)
Adding Default Cover Pages	275	(1)
Creating New Cover Pages	276	(2)
Receiving Faxes with Outlook in Windows 2000	278	(4)
Viewing Faxes	278	(4)
Printing Incoming Faxes	282	(1)
Managing Faxes	282	(1)
Faxing Across the Internet	283	(4)
Securing Your System, Messages, and Identity	287	(42)
Using Security Zones	288	(2)
Configuring HTML Message Handling	290	(3)
Protecting Messages with Digital Signatures	293	(6)
Understanding Digital Certificates and Signatures	293	(1)
Obtaining a Digital Certificate	294	(2)
Copying a Certificate to Another Computer	296	(3)
Signing Messages	299	(16)
Understanding S/MIME and Clear-Text Options	299	(1)
Adding Your Digital Signature	300	(1)
Setting Global Security Options	301	(1)
Creating and Using Security Profiles	302	(4)
Reading Signed Messages	306	(2)
Changing Certificate Trust Relationships	308	(1)
Configuring CA Trust	309	(2)
Configuring CA Trust for Multiple Computers	311	(1)
Viewing and Validating a Digital Signature	312	(3)
Encrypting Messages	315	(5)
Getting Ready for Encryption	315	(3)
Sending Encrypted Messages	318	(1)
Reading Encrypted Messages	319	(1)
Importing Certificates from Outlook Express	319	(1)
Virus Protection	320	(4)
Protecting Against Viruses in Attachments	320	(4)
Protecting Against Office Macro Viruses	324	(1)
Protecting Data with Windows Rights Management	324	(5)
Using Microsoft's IRM Service	325	(2)
Viewing IRM-Protected Messages	327	(1)
Working with Multiple Accounts	327	(2)
Processing Messages Selectively	329	(12)
Understanding Remote Mail Options	329	(2)
Remote Mail in a Nutshell	330	(1)
Setting Up for Remote Mail	331	(1)
Working with Message Headers	331	(5)
Downloading Message Headers	332	(1)
Marking and Unmarking Message Headers	332	(2)
Processing Marked Headers	334	(2)
Selective Downloading for POP3 Using Send/Receive Groups	336	(5)
Retrieving Only Message Headers	337	(1)
Retrieving Based on Message Size	338	(1)
Keeping Messages on the Server	339	(2)
Integrating Outlook Express and Outlook	341	(12)
Copying Messages and Addresses to Outlook	341	(7)
Understanding How Outlook Express Stores Messages	342	(1)
Migrating Messages Between Systems	342	(2)
Migrating Your Windows Address Book Between Systems	344	(1)
Copying Messages, Addresses, and Rules to Outlook from Outlook Express	344	(4)
Copying Addresses and Messages to Outlook Express	348	(3)
Copying Addresses from an Outlook PAB to Outlook Express	348	(1)
Copying Outlook Contacts to Outlook Express	349	(1)
Copying Messages from Outlook to Outlook Express	349	(2)
Copying Accounts	351	(2)
Copying Accounts to Outlook	351	(1)
Copying Accounts to Outlook Express	352	(1)
Using Outlook Express for Public and Private Newsgroups	353	(32)
Overview of Newsgroups and News Servers	353	(1)
Configuring Outlook Express for Newsgroups	354	(5)
Starting Outlook Express to Read Newsgroups	354	(1)
Setting Up a News Account	355	(4)
Managing the Newsgroup List	359	(4)
Downloading and Updating the List	359	(1)
Subscribing and Unsubscribing to Groups	360	(2)
Viewing a Group	362	(1)
Searching Descriptions	362	(1)
Reading Messages	363	(3)
Downloading Message Headers	363	(1)
Viewing and Reading Messages	364	(1)
Working with Message Threads	365	(1)
Unscrambling Messages	366	(1)
Posting Messages	366	(2)
Posting a Message to a Single Group	366	(1)
Posting a Message to Multiple Groups	367	(1)
Processing Newsgroups and Working Offline	368	(3)
Downloading a Selection of Messages	368	(1)
Creating Messages Offline	369	(1)
Synchronizing Individual Newsgroups	370	(1)
Synchronizing All Newsgroups and E-Mail Accounts	370	(1)
Monitoring and Managing Messages	371	(4)
Flagging Messages	371	(1)
Watching a Conversation	371	(1)
Ignoring a Conversation	372	(1)
Finding Messages	373	(1)
Filtering and Controlling the Message View	374	(1)
Using Rules	375	(3)
Creating Custom Views	375	(2)
Processing Messages with Rules	377	(1)
Working with Attachments	378	(1)
Previewing Attachments	378	(1)
Saving Attachments	379	(1)
Posting Messages with Attachments	379	(1)
Decoding Attachments	379	(1)
Archiving and Restoring Messages	379	(6)
Archiving Messages	379	(1)
Archiving a Newsgroup	380	(1)
Moving Your Message Store	381	(1)
Retaining Accounts and Messages During a Reinstallation	381	(4)
Part 3 Contact Management
Managing Your Contacts	385	(38)
Working with the Contacts Folder	385	(2)
Creating a Contact Entry	387	(3)
Creating Contact Entries from the Same Company	389	(1)
Creating a Contact Entry from an E-Mail Message	390	(1)
Copying an Existing Contact Entry	390	(1)
Creating Other Contacts Folders	390	(2)
Copying the Design of a Folder	391	(1)
Working with Contacts	392	(15)
Associating a Contact with Other Items and Documents	392	(4)
Assigning Categories to Contacts	396	(1)
Resolving Duplicate Contacts	397	(1)
Phoning a Contact	398	(2)
Sending an E-Mail Message to a Contact	400	(1)
Sending a Letter to a Contact	401	(1)
Connecting to a Contact's Web Site	401	(1)
Scheduling Appointments and Meetings with Contacts	401	(2)
Assigning a Task to a Contact	403	(1)
Flagging a Contact for Follow-Up	403	(2)
Finding Contacts	405	(2)
Making a Common Change to Multiple Contacts	407	(1)
Viewing Contacts	407	(5)
Using Standard Views in the Contacts Folder	408	(1)
Customizing the Contacts View	408	(4)
Printing Contacts	412	(2)
Custom Contact Printing with Word	414	(1)
Working with Distribution Lists	414	(2)
Creating a Personal Distribution List	415	(1)
Adding or Deleting Names in a Distribution List	416	(1)
Sharing Contacts	416	(6)
Sharing Your Contacts Folders	417	(1)
Sharing Contacts with a Public Folder	418	(2)
Sharing Contacts with vCards	420	(2)
Setting Contact Options	422	(1)
Using Microsoft Business Contact Manager	423	(30)
Understanding What Business Contact Manager Can Do	423	(3)
Installing and Running Business Contact Manager	426	(4)
Where Is Business Contact Manager?	428	(1)
Adding and Removing Business Contact Manager for a Profile	429	(1)
Working with Business Contacts	430	(4)
Copying Existing Contacts	430	(1)
Creating New Business Contacts	431	(2)
Using Contacts	433	(1)
Creating and Using Accounts	434	(2)
Performing Actions with Accounts	435	(1)
Creating and Using Opportunities	436	(3)
Creating and Managing Products	437	(1)
Adding Products to an Opportunity	438	(1)
Tracking Item History	439	(1)
Attaching Items	440	(1)
Creating Reports	441	(5)
Navigating Through a Report	442	(1)
Modifying Reports	443	(2)
Saving Reports	445	(1)
Printing Reports	446	(1)
Importing and Exporting Information	446	(4)
Importing Contacts or Accounts	446	(2)
Importing Products	448	(2)
Managing Your Business Contact Manager Data	450	(3)
Cleaning Up the Database	451	(1)
Backing Up the Database	451	(1)
Restoring the Database	452	(1)
Deleting Databases	452	(1)
Using LDAP Directory Services	453	(18)
Overview of LDAP Services	453	(1)
Configuring a Directory Service Account in Outlook	453	(6)
Setting the Search Base	456	(3)
Configuring a Directory Service Account in Outlook Express	459	(2)
Using LDAP to Find People	461	(1)
Searching from Outlook	461	(1)
Searching from Outlook Express	461	(1)
Searching from Windows	462	(1)
Configuring an LDAP Server	462	(9)
Adding Global Catalog Servers	463	(1)
Configuring Exchange Server 5.x LDAP Properties	464	(4)
Configuring Windows 2000 Server and Windows Server 2003 LDAP Properties	468	(3)
Making Notes	471	(10)
Understanding Outlook Notes	471	(1)
Configuring Note Options	472	(1)
Working with Notes	473	(6)
Adding a Note	473	(1)
Reading and Editing a Note	474	(1)
Forwarding a Note	474	(1)
Adding a Note Sent to You	475	(1)
Using a Note to Create a Task or an Appointment	476	(1)
Moving and Copying Notes	476	(1)
Changing Note Color	477	(1)
Assigning Categories to Notes	478	(1)
Printing a Note	479	(1)
Date and Time Stamping Notes	479	(1)
Deleting a Note	479	(1)
Viewing Notes	479	(2)
Keeping a Journal	481	(28)
Understanding the Outlook Journal	481	(3)
Using Automatic Journaling	484	(7)
Setting Journal Options	487	(1)
Turning Off Automatic Journaling	488	(1)
Automatically Recording E-Mail Messages	489	(1)
Automatically Recording Contact Information	489	(1)
Automatically Recording Document Activity	489	(2)
Adding Journal Items Manually	491	(2)
Recording Work in a File Manually	491	(1)
Recording Outlook Items Manually	492	(1)
Recording Other Activities Manually	492	(1)
Manually Recording Phone Calls	492	(1)
Changing Journal Entries	493	(2)
Modifying an Entry	494	(1)
Moving an Entry on the Timeline	494	(1)
Deleting an Entry	494	(1)
Connecting Journal Activities to Individual Contacts	495	(1)
Viewing the Journal	496	(7)
Using By Type View	497	(1)
Using By Contact View	498	(1)
Using By Category View	499	(1)
Using Entry List View	500	(1)
Using Last Seven Days View	500	(1)
Using Phone Calls View	501	(1)
Customizing Journal Views	502	(1)
Printing Journal Items	503	(2)
Sharing Journal Information	505	(4)
Part 4 Scheduling
Scheduling Appointments	509	(48)
Calendar Basics	509	(7)
Understanding Calendar Items	510	(1)
Using the Time Bar	511	(2)
Using the Date Navigator	513	(1)
Using the TaskPad	514	(1)
Setting the Number of Days Displayed	515	(1)
Selecting a Date	516	(1)
Working with One-Time Appointments	516	(7)
Specifying the Subject and Location	517	(1)
Specifying Start and End Times	517	(1)
Setting a Reminder	518	(1)
Classifying an Appointment	518	(1)
Adding a Note	519	(1)
Assigning a Contact	520	(1)
Categorizing an Appointment	520	(1)
Saving an Appointment	521	(1)
Changing an Appointment to an Event	522	(1)
Working with One-Time Events	523	(1)
Using the Event Form	523	(1)
Changing an Event to an Appointment	524	(1)
Creating a Recurring Appointment or Event	524	(1)
Modifying an Appointment or Event	525	(1)
Deleting an Appointment or Event	525	(1)
Using Color Effectively	526	(2)
Assigning Color to an Appointment Manually	526	(1)
Assigning Color to an Appointment Automatically	526	(2)
Printing Calendar Items	528	(1)
Customizing the Current Calendar View	528	(3)
Redefining Fields	529	(1)
Filtering Calendar Items	529	(1)
Controlling Fonts and Other View Settings	530	(1)
Creating a Custom View	531	(2)
Creating a New View	532	(1)
Copying a View	533	(1)
Backing Up Your Schedule	533	(3)
Sharing Your Calendar	536	(2)
Managing Your Free/Busy Information	538	(9)
Understanding What Status Is Available	539	(1)
Publishing Your Schedule	540	(4)
Setting the Search Location for Free/Busy Information	544	(1)
Configuring Authentication for Free/Busy Searches	545	(1)
Refreshing Your Schedule	545	(1)
Sending Your Free/Busy Information Through E-Mail	546	(1)
Changing the Free/Busy Status of an Item	547	(1)
Working with Group Schedules	547	(4)
Creating a Group Schedule	547	(1)
Adding Members to the Group	548	(1)
Viewing a Group Schedule	549	(2)
Setting Up a Meeting or Sending E-Mail	551	(1)
Creating Your Own Free/Busy Server	551	(1)
Managing Time Zones	552	(2)
Changing the Time Zone	552	(1)
Using Two Time Zones	553	(1)
Publishing Your Calendar as a Web Page	554	(3)
Scheduling Meetings and Resources	557	(24)
Sending a Meeting Request	558	(4)
Selecting Attendees	558	(2)
Scheduling a Meeting	560	(1)
Scheduling a Meeting from the Contacts Folder	561	(1)
Changing a Meeting	562	(1)
Responding to a Meeting Request	562	(3)
Receiving a Request for a Meeting	562	(1)
Receiving a Response to Your Request	563	(2)
Checking Attendees	565	(1)
Scheduling Resources	565	(6)
Setting Up Resources for Scheduling	565	(4)
Using the Configured Resources	569	(2)
Holding an Online Meeting	571	(10)
Setting Up NetMeeting	571	(1)
Scheduling a NetMeeting Conference	572	(1)
Using NetMeeting	573	(5)
Meeting Through Exchange Conferencing Server	578	(1)
Meeting Through Windows Media Services	579	(2)
Managing Your Tasks	581	(24)
Working with Tasks in the Tasks Folder	581	(9)
Creating a Task	584	(4)
Copying an Existing Task	588	(1)
Creating a Recurring Task	588	(1)
Adding a Reminder	589	(1)
Setting a Task Estimate	590	(1)
Marking a Task as Completed	590	(1)
Assigning Tasks to Others	590	(7)
About Task Ownership	591	(1)
Making or Accepting an Assignment	591	(3)
Reclaiming Ownership of a Declined Task	594	(1)
Assigning Tasks to Multiple People	594	(1)
Tracking the Progress of a Task	595	(1)
Sending a Task Status Report	596	(1)
Creating an Unassigned Copy of an Assigned Task	597	(1)
Viewing and Customizing the Tasks Folder	597	(5)
Changing Fonts and Table View Settings	598	(1)
Using Automatic Formatting	599	(2)
Setting General Task Options	601	(1)
Working with Tasks in Other Ways	602	(3)
Working with Tasks on the TaskPad	602	(2)
Working with Tasks in Outlook Today	604	(1)
Integrating Microsoft Outlook and Microsoft Project	605	(22)
Overview of Microsoft Project	605	(8)
Project Management Basics	606	(1)
Keeping a Project in Balance	607	(1)
Microsoft Project's Four Project Management Steps	608	(1)
Creating a Simple Project	608	(5)
Integrating Your Outlook Calendar	613	(1)
Integrating Your Address Book	614	(2)
Creating a Resource List	614	(2)
Assigning a Resource to a Task	616	(1)
Keeping Track of Your Progress	616	(1)
Integrating Communication Features	617	(10)
Allowing Tasks to Be Delegated to Other Team Members	618	(1)
Publishing Tasks	619	(1)
Sending an Update	619	(1)
Importing an Outlook Task	619	(2)
Sending a Microsoft Project File Using Outlook	621	(1)
Routing a Microsoft Project File Using Outlook	621	(2)
Forwarding a Microsoft Project File Using Outlook	623	(4)
Part 5 Customizing Outlook
Using Templates	627	(8)
Working with E-Mail Templates	627	(3)
Creating an E-Mail Template	628	(1)
Using an E-Mail Template	629	(1)
Using a Template with a Distribution List	629	(1)
Using Other Outlook Template Types	630	(2)
Appointments and Meetings	630	(1)
Contacts	630	(1)
Tasks and Task Requests	631	(1)
Journal Entries	631	(1)
Editing Templates	632	(1)
Sharing Templates	632	(3)
Designing and Using Forms	635	(22)
Overview of Standard Forms, Item Types, and Message Classes	636	(2)
Outlook Forms	636	(1)
Outlook Item Types	637	(1)
Outlook Message Classes	638	(1)
Creating Custom Forms from Standard Forms	638	(5)
Compose vs. Read	639	(3)
Outlook Fields	642	(1)
Item Types and Fields	643	(1)
Creating Custom Forms from Scratch	643	(1)
Creating Multipage Forms	644	(1)
Adding and Arranging Controls	644	(6)
Properties	646	(2)
Standard Controls	648	(2)
Adding Graphics to Forms	650	(1)
Using Office Documents to Create Outlook Forms	651	(2)
Publishing and Sharing Forms	653	(3)
Publishing Forms	653	(1)
Publishing Forms Programmatically	654	(1)
Sharing Forms in Public Folders	654	(2)
For More Information on VBScript and Outlook	656	(1)
Customizing the Outlook Interface	657	(24)
Customizing the Navigation Pane	657	(6)
A Quick Tour of the Navigation Pane	657	(1)
Showing and Hiding the Navigation Pane	658	(1)
Changing the Number of Buttons on the Navigation Pane	658	(1)
Adding a Shortcut to an Outlook or Public Folder	659	(1)
Adding a File Folder or Document to the Navigation Pane	660	(1)
Adding a Web Site to the Navigation Pane	661	(1)
Removing an Icon from the Navigation Pane	662	(1)
Renaming a Shortcut on the Navigation Pane	662	(1)
Working with Groups on the Navigation Pane	662	(1)
Customizing Command Bars	663	(10)
Working with Toolbars	663	(2)
Creating Custom Command Bars	665	(8)
Customizing Outlook Today View	673	(8)
Configuring Outlook Today	674	(2)
Customizing Outlook Today with HTML	676	(5)
Creating Custom Views and Print Styles	681	(28)
Creating and Using Custom Views	681	(13)
Basing a New View on an Existing View	681	(2)
Creating a New View from Scratch	683	(2)
Modifying, Renaming, or Deleting a View	685	(1)
Customizing a View's Settings	686	(8)
Printing in Outlook	694	(6)
Overview of Print Styles	694	(1)
Printing from Outlook	695	(3)
Creating Custom Print Styles	698	(1)
Deleting Print Styles	699	(1)
Resetting Print Styles	699	(1)
Custom Printing with Scripts and Word	700	(6)
Using a Custom Contact Style	701	(3)
Using a Custom Message Style	704	(2)
Custom Printing with Excel	706	(3)
Automating Common Tasks	709	(12)
Understanding Automation Options	709	(1)
Understanding Macros	710	(1)
Using Macros	710	(6)
Creating a Macro from Scratch	711	(1)
Running a Macro	712	(1)
Editing a Macro	713	(1)
Stepping Through a Macro	714	(1)
Deleting a Macro	715	(1)
Sharing Macros with Others	715	(1)
Setting Macro Security	716	(1)
Using Security Levels	716	(1)
Specifying Trusted Sources	717	(1)
Signing Your Macros to Avoid Security Warnings	717	(4)
Part 6 Managing and Securing Outlook
Integrating Outlook with Other Office Applications	721	(14)
Using Contacts for a Mail Merge in Word	721	(5)
Filtering Contacts in or out of the Merge	725	(1)
Performing a Mail Merge from Outlook	726	(2)
Exporting Contacts to Access	728	(2)
Importing Contacts from Access	730	(1)
Exporting Contacts to Excel	731	(1)
Importing Contacts from Excel	732	(1)
Exporting Tasks to Office Applications	732	(1)
Using Notes in Other Applications	733	(2)
Delegating Responsibilities to an Assistant	735	(16)
Delegation Overview	735	(1)
Assigning Delegates and Working as an Assistant	736	(5)
Adding and Removing Delegates	736	(2)
Taking Yourself out of the Meeting Request Loop	738	(1)
Opening Folders Delegated to You	739	(1)
Scheduling on Behalf of Another Person	740	(1)
Sending E-Mail on Behalf of Another Person	740	(1)
Granting Access to Folders	741	(2)
Configuring Access Permissions	741	(2)
Accessing Other Users' Folders	743	(1)
Configuring Delegate Permissions in Exchange Server	743	(8)
Understanding the Send As and Send on Behalf Permissions	743	(2)
Granting Send As Permission for a Mailbox	745	(1)
Granting Send As Permission for a Public Folder	746	(1)
Using Send As Permission	746	(1)
Granting Send on Behalf Permission in Exchange Server	747	(1)
Granting Send on Behalf Privileges to a Distribution List	748	(1)
Using Send on Behalf	748	(1)
Troubleshooting Permissions	748	(3)
Managing Folders, Data, and Archiving	751	(28)
Understanding Outlook Folders	751	(1)
Working with the Folder List	752	(1)
Using and Managing Folders	753	(11)
Using a Folder	753	(1)
Creating a Folder	754	(1)
Adding a Folder Shortcut to the Navigation Pane	755	(1)
Working with Favorite Folders	756	(1)
Renaming a Folder	757	(1)
Copying and Moving a Folder	758	(1)
Deleting a Folder	759	(1)
Setting Folder Properties	760	(4)
Using Web Views with Folders	764	(2)
Why Use Web Views?	764	(1)
Assigning a Web Page to a Folder	764	(1)
Removing a Web Page from a Folder	765	(1)
Using a Folder's Web Page	766	(1)
Using Multiple Personal Folders	766	(3)
Adding a Personal Folder	767	(1)
Removing a Personal Folder	768	(1)
Managing Data	769	(6)
Copying and Moving Data Between Folders	769	(1)
Storing Items in Personal Folders or Mailbox Branch	770	(1)
Archiving Your Data Automatically	770	(1)
Archiving Your Data Manually	771	(2)
Restoring Data After a Crash or a Reinstallation	773	(2)
Configuring the Automatic Archiving of Items	775	(4)
Run AutoArchive Every n Days	775	(1)
Prompt Before AutoArchive Runs	776	(1)
Delete Expired Items	776	(1)
Archive or Delete Old Items	776	(1)
Show Archive Folder in Folder List	777	(1)
Specify How Archived Items Are Handled	777	(1)
Apply Settings to All Folders	777	(1)
AutoArchive Settings for Individual Folders	777	(1)
Setting Retention Policy	778	(1)
Finding and Organizing Data	779	(12)
Using the Find A Contact Tool to Search for Contacts	779	(2)
Using the Find Bar	781	(2)
Using Advanced Find	783	(3)
The Advanced Find Dialog Box	783	(1)
Specifying Advanced Search Criteria	784	(2)
Organizing Data	786	(5)
Organizing Your E-Mail	786	(3)
Organizing Your Calendar	789	(1)
Organizing Contacts, Tasks, and Notes	790	(1)
Data Security and Virus Protection	791	(40)
Backing Up and Restoring Data	791	(9)
Backing Up Your Outlook Data	792	(1)
Backing Up Your Personal Folders	793	(3)
Restoring Your Data	796	(2)
Scheduling Automatic Backups	798	(1)
Backing Up Additional Outlook Data	799	(1)
Exporting Data	800	(5)
Exporting Outlook Data to a PST	801	(2)
Exporting Addresses	803	(1)
Exporting Data to a File	804	(1)
Importing Data	805	(4)
Importing Data to Outlook	805	(1)
Importing Internet Mail Account Settings	805	(1)
Importing Internet Mail and Addresses	806	(1)
Importing a vCard File	806	(1)
Importing an iCalendar or a vCalendar File	807	(1)
Importing from Another Program File	807	(2)
Providing Virus Protection	809	(2)
Implementing Server-Side Solutions	809	(1)
Implementing Client-Side Solutions	810	(1)
Configuring Blocked Attachments	811	(14)
Configuring Attachments in Exchange Server	814	(10)
Configuring Attachment Blocking Directly in Outlook	824	(1)
Enabling Applications to Send E-Mail with Outlook	825	(6)
Configuring Programmatic Settings	825	(2)
Trusting Applications	827	(4)
Part 7 Using Outlook with Exchange Server
Deploying and Managing Outlook in a Network	831	(24)
Using Roaming Profiles	831	(3)
Configuring Folders and Permissions	834	(5)
Setting Up a Home Folder in Windows 2000 Server and Windows Server 2003	835	(2)
Setting Up a Home Folder in Windows NT Server	837	(2)
When Multiple Users Share One Computer	839	(1)
Customizing Outlook and Office Setup	839	(5)
Deploying Outlook with the Custom Installation Wizard	840	(1)
Creating Outlook and Office Profiles for Users	841	(3)
Deploying Office and Outlook with Group Policy	844	(6)
Preparing the Package	846	(1)
Setting Up Distribution Shares	846	(1)
Creating the Group Policy Object	847	(3)
Group Policy Considerations for Outlook and Office	850	(5)
Setting Default Programs Through Policy	850	(1)
Redirecting Folders Through Policies	851	(2)
Resource Kit Tools for Controlling Office Group Policies	853	(2)
Configuring the Exchange Server Client	855	(14)
Outlook as an Exchange Server Client	855	(2)
Configuring General Properties	857	(1)
Configuring Advanced Properties	858	(2)
Configuring Security Properties	860	(1)
Configuring Connection Properties	861	(3)
Verifying Connection Status	863	(1)
Configuring Remote Mail Properties	864	(1)
Controlling Where Outlook Stores Exchange Server Messages and Data	865	(4)
Messaging with Exchange Server	869	(16)
Sending Messages	869	(8)
Addressing Messages	870	(1)
Checking Names	871	(1)
Setting Message Importance and Sensitivity	872	(1)
Redirecting Replies	873	(1)
Using Delivery and Read Receipts	874	(1)
Saving Messages	875	(1)
Controlling When Messages Are Delivered	876	(1)
Setting Messages to Expire	876	(1)
Linking a Contact Item to a Message	876	(1)
Assigning a Category to a Message	876	(1)
Recalling a Sent Message Before It's Read	877	(1)
Copying Global Addresses to Your Contacts Folder	877	(1)
Voting in Outlook	877	(8)
Sending a Message for a Vote	878	(2)
Casting Your Vote	880	(1)
Viewing and Sorting Votes	881	(2)
Setting Options for Voting	883	(2)
Supporting Outlook Under Exchange Server	885	(32)
Understanding Client Options for Exchange Server	886	(1)
Outlook	886	(1)
Outlook Web Access	886	(1)
Outlook Express	887	(1)
Other Mail Clients	887	(1)
Managing User Mailboxes	887	(10)
Managing Mailboxes in Exchange 2000 Server and Exchange Server 2003	887	(7)
Managing Mailboxes in Exchange Server 5.5	894	(3)
Configuring Alternate Recipients	897	(1)
Specifying Recipients in Exchange 2000 Server and Exchange Server 2003	897	(1)
Specifying Recipients in Exchange Server 5.5	898	(1)
Forwarding Messages to Users' Internet Mail Accounts	898	(2)
Creating Mail-Enabled Contacts in Exchange 2000 Server and Exchange Server 2003	899	(1)
Creating Custom Recipients in Exchange Server 5.5	900	(1)
Archiving (Journaling) All Messages	900	(4)
Archiving in Exchange 2000 Server and Exchange Server 2003	901	(1)
Journaling in Exchange Server 5.5	902	(2)
Configuring and Enabling Instant Messaging	904	(3)
Managing Exchange Server Address Lists	907	(4)
Adding External Addresses to the GAL	907	(1)
Restricting Access to the GAL	908	(1)
Creating and Security Custom Address Lists	909	(2)
Creating Distribution Lists	911	(4)
Creating Public Folders	915	(2)
Working Offline and Remotely	917	(24)
Offline vs. Remote	917	(1)
Establishing a Remote LAN Connection	918	(6)
Using Dial-Up and VPN Servers	919	(4)
Using HTTP to Connect	923	(1)
Working Offline with Outlook and Exchange Server	924	(6)
Configuring Startup Options	924	(2)
Using Offline Folders	926	(2)
Using an Offline Address Book	928	(2)
Using Remote Mail	930	(8)
Using Remote Mail Preview with Exchange Server 2003	931	(1)
Remote Mail vs. Offline Folders	932	(1)
Configuring Your System for Remote Mail	933	(1)
Downloading Message Headers	934	(1)
Forcing Remote Mail for a LAN Connection	934	(1)
Processing Headers with Send/Receive Groups	935	(3)
Configuring Cached Exchange Mode Synchronization	938	(3)
Part 8 Collaboration and Mobility
Sharing Information with Others	941	(40)
Sharing Overview	941	(1)
Sharing a Common PST with the Briefcase	942	(1)
Setting Up Public Folders	943	(10)
Creating a Public Folder	944	(1)
Configuring Folder Properties	945	(6)
Applying Rules to Folders	951	(2)
Setting Up a Message Board	953	(2)
Setting Up an Unmoderated Message Board	953	(1)
Setting Up a Moderated Message Board	954	(1)
Acting as a Moderator	955	(1)
Working with Public Folders	955	(6)
Navigating Public Folders	955	(1)
Posting Information	956	(1)
Replying to Posts in a Public Folder	956	(1)
Using the Favorites Folder	957	(1)
Sharing Documents and Other Files Through Public Folders	958	(1)
Using Public Folders Offline	959	(2)
Managing Public Folders	961	(11)
Managing Public Folders in Exchange Server 5.5	962	(4)
Managing Public Folders in Exchange 2000 Server and Exchange Server 2003	966	(6)
Managing a Newsgroup Server	972	(9)
NNTP + Outlook = Internet Newsgroups	973	(1)
Configuring NNTP Server Properties	974	(3)
Creating Newsgroups	977	(1)
Setting Up Moderated Newsgroups	978	(3)
Managing Windows SharePoint Services	981	(28)
Windows SharePoint Services Overview	981	(2)
Differences Between Windows SharePoint Services and SharePoint Portal Server	982	(1)
Understanding the Windows SharePoint Services Security Model	982	(1)
Installing Windows SharePoint Services	983	(5)
Preparing for Windows SharePoint Services Installation	983	(3)
Installing Windows SharePoint Services	986	(2)
Administering Windows SharePoint Services	988	(21)
Setting Up and Configuring Windows SharePoint Services Sites	988	(8)
Managing Users	996	(6)
Site Customization	1002	(3)
Configuring Self-Service Site Creation	1005	(4)
Collaboration with Outlook and Windows SharePoint Services	1009	(18)
Understanding Windows SharePoint Services Collaboration	1009	(1)
Setting Up Alerts	1010	(2)
Working with Shared Documents	1012	(4)
Working with Shared Contacts	1016	(5)
Viewing Contacts on a Windows SharePoint Services Site	1016	(1)
Linking Windows SharePoint Services Contact Lists to Outlook	1017	(1)
Copying Contacts from Windows SharePoint Services to Outlook	1018	(1)
Copying Contacts from Outlook to Windows SharePoint Services	1019	(2)
Linking a Team Calendar to Outlook	1021	(1)
Configuring Alerts in Outlook	1022	(5)
Adding Alerts from Outlook	1022	(2)
Editing and Deleting Alerts from Outlook	1024	(1)
Rules Based on Alerts	1024	(3)
Accessing Messages Through a Web Browser	1027	(32)
Overview of Outlook Web Access	1027	(7)
Outlook Web Access Features	1028	(2)
Web Browser Options	1030	(1)
Outlook Web Access Architecture	1031	(1)
Authentication Options	1031	(1)
Topology Considerations for Deploying Outlook Web Access	1032	(2)
Configuring Outlook Web Access in Exchange Server 5.5	1034	(4)
Enabling and Disabling Outlook Web Access Globally in Exchange Server 5.5	1035	(1)
Enabling and Disabling Outlook Web Access for Individual Users in Exchange Server 5.5	1035	(1)
Controlling Anonymous Access to Public Folders in Exchange Server 5.5	1036	(1)
Publishing Public Folders in Exchange Server 5.5	1037	(1)
Configuring the Global Address List in Exchange Server 5.5	1037	(1)
Configuring Outlook Web Access in Exchange 2000 Server and Exchange Server 2003	1038	(7)
Enabling and Disabling Outlook Web Access Globally in Exchange 2000 Server and Exchange Server 2003	1038	(3)
Enabling and Disabling Outlook Web Access for Individual Users in Exchange 2000 Server	1041	(1)
Enabling and Disabling Outlook Web Access for Individual Users in Exchange Server 2003	1042	(1)
Controlling Anonymous Access to Public Folders in Exchange 2000 Server and Exchange Server 2003	1043	(1)
Configuring a Front-End Server in Exchange 2000 Server and Exchange Server 2003	1044	(1)
Using Outlook Web Access	1045	(14)
Connecting to the Server	1045	(2)
Sending and Receiving Messages	1047	(2)
Sorting Messages	1049	(1)
Copying and Moving Messages	1049	(1)
Deleting Messages	1050	(1)
Working with Other Folders	1050	(2)
Working with Calendar, Contacts, and Other Items	1052	(2)
Configuring the Out Of Office Assistant in Outlook Web Access	1054	(1)
Configuring Time, Calendar, and Other Options for Outlook Web Access	1055	(1)
Using Rules with Outlook Web Access 2003	1055	(4)
Mobility with Outlook and Exchange Server 2003	1059	(10)
Why Mobility Is Important	1059	(1)
Overview of Mobility Features in Exchange Server 2003	1060	(1)
Configuring Exchange Server for Mobile Users	1061	(4)
Configuring RPC over HTTP	1061	(3)
Exchange ActiveSync and Outlook Mobile Access	1064	(1)
Using Mobility Features	1065	(2)
Using Outlook Web Access	1065	(1)
Configuring Outlook for RPC over HTTP	1065	(2)
Synchronization Issues	1067	(2)
Appendix Installing and Updating Outlook	1069	(6)
Installing Locally	1069	(3)
Setup Command-Line Options	1072	(1)
Automated Installations	1072	(1)
Remote and Push Installation Options	1073	(1)
Updating Outlook and Office	1074	(1)
Index of Troubleshooting Topics	1075	(4)
Index	1079