Microsoft Windows XP: Comprehensive Concepts and Techniques, Service Pack 2 Edition

by Shelly, Gary B.; Cashman, Thomas J.; Forsythe, Steven G.

• ISBN13: 9780619254971
• ISBN10: 0619254971
• Edition: 2nd
• Format: Paperback
• Copyright: 2005-04-27
• Publisher: Cengage Learning

Summary

Microsoft Windows XP: Comprehensive Concepts and Techniques, Service Pack 2 Edition, part of the highly successful Shelly Cashman Series, offers a clear step-by-step, screen-by-screen approach to learning Microsoft Windows XP. Service Pack 2 information is included in the appendix and discusses preventive measures against security threats to your PC. This text includes sufficient material for a full-semester course on Windows XP. Projects throughout provide thorough coverage of basic through advanced Microsoft Windows XP skills for your Windows XP course.

Table of Contents

Preface	ix
Fundamentals of Using Microsoft Windows XP
Objectives	3	(3)
Introduction	6	(1)
Microsoft Windows XP Operating Systems Editions	6	(1)
Windows XP Service Pack 2	7	(1)
Microsoft Windows XP Professional	7	(7)
What Is a User Interface?	8	(1)
Launching Microsoft Windows XP	9	(1)
The Windows XP User Interface	10	(1)
Logging On to the Computer	11	(3)
The Windows XP Desktop	14	(31)
Displaying the Start Menu	14	(4)
Adding an Icon to the Desktop	18	(2)
Opening a Window Using a Desktop Icon	20	(1)
Double-Clicking Errors	21	(1)
The My Computer Window	22	(1)
Minimizing a Window	23	(2)
Maximizing and Restoring a Window	25	(3)
Closing a Window	28	(1)
Opening a Window Using the Start Menu	29	(1)
The My Documents Window	30	(1)
Moving a Window by Dragging	30	(2)
Expanding an Area	32	(1)
Scrolling in a Window	33	(2)
Scrolling by Clicking the Scroll Bar	35	(1)
Scrolling by Dragging the Scroll Box	36	(1)
Sizing a Window by Dragging	37	(2)
Collapsing an Area	39	(1)
Resizing a Window	40	(1)
Closing a Window	40	(1)
Deleting a Desktop Icon by Right-Dragging	41	(3)
Summary of Mouse and Windows Operations	44	(1)
The Keyboard and Keyboard Shortcuts	45	(1)
Launching an Application Program	45	(2)
Launching an Application Using the Start Menu	46	(1)
Using Windows Help and Support	47	(14)
Launching Help and Support	48	(2)
Browsing for Help Topics in the Table of Contents	50	(3)
Bookmarking a Help Topic	53	(1)
Using the Help and Support Center Index	53	(2)
Bookmarking a Help Topic	55	(1)
Searching the Help and Support Center	56	(2)
Displaying a Bookmarked Topic	58	(1)
Removing a Bookmark	59	(2)
Logging Off and Turning Off the Computer	61	(5)
Project Summary	66	(1)
What You Should Know	66	(1)
Learn It Online	67	(1)
Use Help	68	(5)
In the Lab	73	(6)
Cases and Places	79
Working on the Windows XP Desktop
Objectives	1	(3)
Introduction	4	(2)
Creating a Document by Launching an Application Program	6	(6)
Saving a Document on the Desktop	7	(3)
Printing a Document from an Application Program	10	(1)
Closing a Document	11	(1)
Creating and Naming a Document on the Desktop	12	(5)
Naming a Document	13	(1)
Entering Data into a Blank Document on the Desktop	14	(2)
Closing and Saving a Document	16	(1)
Storing Documents in the My Documents Folder	17	(9)
Moving Multiple Documents to the My Documents Folder	17	(2)
Opening the My Documents Folder	19	(1)
Arranging the Icons in the My Documents Folder	20	(3)
Creating a Folder in the My Documents Folder	23	(1)
Moving Documents into a Folder	24	(2)
Creating Folder Shortcuts	26	(5)
Adding a Shortcut on the Start Menu	26	(2)
Opening a Folder Using a Shortcut on the Start Menu	28	(1)
Removing a Shortcut from the Start Menu	29	(1)
Creating a Shortcut on the Desktop	30	(1)
Opening and Modifying Documents within a Folder	31	(18)
Opening a Folder Using a Shortcut on the Desktop	32	(1)
Opening and Modifying a Document Stored in a Folder	32	(2)
Opening Multiple Documents	34	(2)
Taskbar Button Grouping	36	(1)
Minimizing All Open Windows	37	(1)
Closing Multiple Windows	38	(2)
Printing a Document from Within a Folder	40	(1)
Copying a Folder onto a Floppy Disk	41	(2)
Opening a Folder on a Floppy Disk	43	(2)
Deleting Shortcuts, Files, and Folders	45	(1)
Deleting Shortcuts, Files, and Folders	45	(1)
Deleting Multiple Files	46	(1)
Deleting a Folder from the My Documents Folder	47	(2)
Working with User Accounts	49	(10)
Passwords	50	(1)
Changing a Password	50	(3)
Changing a User Picture	53	(1)
Switching between Users Accounts	54	(3)
Logging Off from the Computer and Turning Off the Computer	57	(2)
Project Summary	59	(1)
What You Should Know	59	(1)
Learn It Online	60	(1)
Use Help	61	(3)
In the Lab	64	(7)
Cases and Places	71
File, Document, and Folder Management and Windows XP Explorer
Objectives	1	(3)
Introduction	4	(1)
My Computer Window	4	(13)
The Status Bar	7	(1)
Viewing Icons in the My Computer Window	8	(3)
Viewing the Contents of Drives and Folders	11	(1)
Viewing the Contents of a Folder	12	(2)
Opening a Document from a Window	14	(2)
Launching an Application Program from a Window	16	(1)
Managing Open Windows	17	(7)
Cascading Windows	18	(1)
Making a Window the Active Window	19	(1)
Undo Cascaded Windows	20	(2)
Tiling Open Windows	22	(1)
Closing Windows	23	(1)
Copying, Moving, and Deleting Files in Windows	24	(5)
Copying Files between Folders	25	(3)
Deleting Files in Windows	28	(1)
Windows XP Explorer	29	(9)
Launching Windows XP Explorer	29	(1)
Windows Explorer	30	(1)
Expanding Drives and Folders	31	(1)
Expanding a Drive	32	(1)
Displaying Files and Folders in Windows XP Explorer	33	(1)
Displaying Drive and Folder Contents	33	(2)
Launching an Application Program from Explorer	35	(2)
Closing Folder Expansions	37	(1)
Copying, Moving, Renaming, and Deleting Files and Folders in Windows XP Explorer	38	(6)
Copying Files in Windows XP Explorer	38	(2)
Displaying the Contents of the My Pictures Folder	40	(1)
Renaming Files and Folders	40	(2)
Deleting Files in Windows XP Explorer	42	(1)
Removing the Status Bar	43	(1)
Closing Windows XP Explorer	43	(1)
Summary of Windows XP Explorer	44	(1)
Properties of Objects	44	(3)
Drive Properties	44	(1)
Properties of a Folder	45	(2)
My Pictures Window	47	(11)
Creating a Folder in the My Pictures Folder	47	(1)
Moving Files into the Bitmap Images Folder	48	(1)
Refreshing the Image on a Folder	49	(1)
View Images in Filmstrip View or as a Slide Show	50	(1)
Viewing the Images in the My Pictures Folder as a Slide Show	51	(2)
Changing the View and Displaying the My Pictures Window	53	(1)
Sharing a Folder	53	(2)
Removing Sharing from a Folder	55	(1)
E-Mailing a Picture	56	(2)
Deleting a Folder from the My Pictures Folder	58	(1)
My Pictures Folder Summary	58	(1)
Finding Files or Folders	58	(4)
Searching for a File by Name	58	(4)
Run Command	62	(3)
Logging Off and Turning Off the Computer	65	(1)
Project Summary	65	(1)
What You Should Know	66	(1)
Learn It Online	67	(1)
Use Help	68	(1)
In the Lab	69	(10)
Cases and Places	79
Modifying Your Desktop Work Environment
Objectives	1	(3)
Introduction	4	(1)
Changing the Desktop Work Environment	4	(15)
Desktop Properties	5	(1)
Desktop Themes	6	(1)
Selecting a Desktop Theme	7	(2)
Creating a Desktop Theme	9	(1)
Changing the Desktop Background	10	(2)
Customizing the Desktop Items	12	(1)
Changing the Screen Saver	13	(2)
Changing the Desktop Appearance	15	(2)
Saving the Desktop Theme	17	(2)
Deleting a Desktop Theme	19	(1)
Displaying Web Content on the Desktop	19	(6)
Deleting a Desktop Item	24	(1)
Desktop Properties Summary	25	(1)
Customizing the Taskbar	25	(6)
Unlocking the Taskbar	25	(1)
Moving the Taskbar	26	(1)
Locking the Taskbar	27	(1)
Hiding the Taskbar	28	(3)
Working with Toolbars on the Taskbar	31	(16)
Adding the Quick Launch Toolbar to the Taskbar	31	(2)
Adding a Toolbar to a Folder Window	33	(1)
Placing a Shortcut on the Quick Launch Toolbar	33	(3)
Launching an Application on the Quick Launch Toolbar	36	(1)
Unlocking the Taskbar	37	(1)
Resizing the Taskbar	38	(1)
Returning the Taskbar to Its Original Location on the Desktop	39	(1)
Resizing the Quick Launch Toolbar	39	(2)
Removing a Shortcut from a Toolbar and Resizing a Toolbar	41	(1)
Adding the Address Toolbar to the Taskbar	41	(1)
Expanding a Toolbar on the Taskbar	42	(1)
Locking the Taskbar	43	(1)
Using the Address Toolbar to Display the Contents of a Folder	43	(1)
Using the Address Toolbar to Display a Web Page	44	(1)
Using the Address Toolbar to Search for Information on the Internet	45	(2)
Removing a Toolbar	47	(1)
Customizing the Notification Area	47	(3)
Restoring the Default Notification Behaviors	50	(1)
Customizing the Start Menu	50	(5)
Selecting an Icon Size for Programs on the Start Menu	50	(3)
Setting the Maximum Number of Programs in the Frequently Used Programs List	53	(2)
Resetting the Icon Size and Number of Programs on the Start Menu	55	(1)
Selecting the Default Web Browser or E-mail Program	55	(1)
Changing Folder Options	55	(10)
Displaying the Folder Options Dialog Box	55	(2)
Displaying Folders as Windows Classic Folders	57	(1)
Opening a Folder in Its Own Window	58	(3)
Restoring the Folder Options to the Default Folder Options	61	(2)
Opening an Item by Single-Clicking	63	(2)
Working with Underlined Icons on the Desktop and in Folders	65	(6)
Selecting Icons on the Desktop and Opening Windows	65	(1)
Selecting an Icon in a Folder Window	66	(2)
Selecting Multiple Files and Copying Files	68	(1)
Restoring the Folder Options	69	(1)
Removing Desktop Icons from the Desktop	70	(1)
Logging Off and Turning Off the Computer	70	(1)
Project Summary	71	(1)
What You Should Know	71	(1)
Learn It Online	72	(1)
Use Help	73	(1)
In the Lab	74	(10)
Cases and Places	84
Customizing Your Computer Using Control Panel
Objectives	1	(3)
Introduction	4	(3)
The Control Panel Window	5	(2)
Customizing the Keyboard	7	(7)
Adjusting the Keyboard Repeat Delay	8	(2)
Adjusting the Keyboard Repeat Rate	10	(2)
Adjusting the Cursor Blink Rate	12	(2)
Customizing the Mouse	14	(14)
Changing the Button Configuration	15	(1)
Adjusting the Double-Click Speed	16	(2)
The ClickLock Feature	18	(2)
Closing the Text Document Window and Turning Off ClickLock	20	(1)
Changing the Mouse Pointer Scheme	21	(2)
Adjusting the Pointer Speed	23	(2)
The Snap To Feature	25	(1)
Displaying Pointer Trails	26	(2)
Displaying the Control Panel Window	28	(1)
Customizing for People with Physical Challenges	28	(6)
The MouseKeys Feature	29	(3)
The High Contrast Feature	32	(1)
Removing the High Contrast Black (Large) Color Scheme	33	(1)
Displaying the Control Panel Window	34	(1)
User Accounts and Privileges	34	(1)
Viewing User Account Information	35	(1)
Customizing the Date and Time	35	(7)
Changing the Date, Time, and Time Zone	36	(4)
Viewing the Regional Setting	40	(2)
Adding New Hardware	42	(4)
Adding a USB Device	42	(3)
Installing a Plug and Play Device	45	(1)
Installing a Non-Plug and Play Device	45	(1)
Adding a Printer	46	(6)
Removing a Printer	51	(1)
Closing the Printers and Faxes Window	52	(1)
Solving Hardware Problems Using a Troubleshooter	52	(4)
Viewing Hardware Properties	56	(5)
Adding and Removing Programs	61	(5)
Adding a Program	62	(3)
Removing a Program	65	(1)
Adding Windows XP Components	66	(1)
Project Summary	66	(1)
What You Should Know	67	(1)
Learn It Online	68	(1)
Use Help	69	(1)
In the Lab	70	(7)
Cases and Places	77
Advanced File and Web Searching
Objectives	1	(3)
Introduction	4	(1)
Advanced File Searching	4	(19)
Specifying the Beginning Point of a File Search	5	(1)
Performing a Search for All Files and Folders	6	(2)
Specifying the Starting Point of a Search	8	(2)
Searching for a File Using a Date	10	(3)
Resetting the Search Criteria to Search Using a File Type	13	(1)
Searching for a File Using File Type	14	(3)
Searching for a File Using a Word or Phrase in the File	17	(2)
Sending a File to the My Documents Folder	19	(1)
Saving a Search	20	(1)
Using a Saved Search to Search for Files	21	(1)
Deleting the Eula File and Saved Search File	22	(1)
Searching for Digital Media Files	23	(9)
Searching for Picture Files	23	(2)
Display the Contents of a Picture File	25	(1)
Resetting the Search Criteria to Search for Music Files	26	(1)
Searching for Music Files	26	(2)
Playing a Music File	28	(1)
Resetting the Search Criteria to Search for Video Files	28	(1)
Searching for Video Files	29	(1)
Playing a Video File	30	(1)
Resetting the Search Criteria to Search for Documents	31	(1)
Searching for Document Files	32	(2)
Resetting the Search Criteria to Search for Files on the Internet	34	(1)
Searching the Internet	34	(15)
Searching the Internet Using Search Companion	34	(3)
Searching the Internet Using the Classic Internet Search	37	(1)
Changing a Search Preference	38	(2)
Searching Using the Classic Internet Search	40	(2)
Searching for a Web Page Using a Keyword	42	(2)
Beginning a New Search	44	(1)
Searching for Mailing and E-Mail Addresses	45	(1)
Searching for a Business Address	46	(1)
Searching for a Map	47	(2)
Resetting the Internet Search Behavior	49	(1)
The Recycle Bin	49	(7)
Viewing the Contents of the Recycle Bin	49	(1)
Restoring a Deleted File, Folder, or Shortcut	50	(2)
Viewing a Restored File	52	(1)
Emptying the Recycle Bin	52	(2)
Viewing Recycle Bin Properties	54	(1)
Removing the Saved Search File	55	(1)
Project Summary	56	(1)
What You Should Know	56	(1)
Learn It Online	57	(1)
Use Help	58	(1)
In the Lab	59	(8)
Cases and Places	67
Mastering Digital Media: Audio and Video Files
Objectives	1	(3)
Introduction	4	(1)
Windows Media Player	5	(6)
Searching for and Playing Audio and Video Files on the Internet	6	(3)
Media Guide View	9	(1)
Playing a Video File Located on the Internet	9	(2)
Now Playing View	11	(10)
Changing the Media Player View	11	(1)
Playing an Audio File Located on the Internet	12	(2)
Playing an Audio CD	14	(1)
Selecting a Visualization	15	(1)
Applying a Skin	16	(2)
Switching to Full Mode	18	(2)
Resetting the Visualization and Skin	20	(1)
Copy from CD View	21	(7)
Understanding Licensing and Content Protection	21	(1)
Copying Tracks from an Audio CD to the Local Hard Drive	22	(1)
Displaying Album Information and Artist Profile	23	(3)
The Folders in the My Music Folder	26	(1)
Viewing the Folders in the My Music Folder	26	(2)
Media Library	28	(14)
Searching for Media Files on the Local Hard Drive	30	(2)
Searching Media Library	32	(3)
Working with Media Library	35	(1)
Expanding a Folder	35	(2)
Displaying Folder Contents	37	(1)
Closing an Expanded Folder	37	(1)
Creating a New Playlist	38	(2)
Copying Tracks to a Playlist	40	(1)
Viewing the Tracks in the My Favorite Songs Playlist	41	(1)
Copy to CD or Device View	42	(4)
Burning a CD Using the My Favorite Songs Playlist	43	(3)
Copying to a Portable Device	46	(1)
Radio Tuner View	46	(4)
Playing a Radio Station	48	(1)
Deleting the My Favorite Songs Playlist	49	(1)
Closing Media Player	50	(1)
Windows Movie Maker	50	(18)
Creating a Movie	51	(1)
Launching Windows Movie Maker	51	(2)
Importing a Video File into Movie Maker	53	(3)
Renaming a Video Clip	56	(1)
Playing a Video Clip	57	(1)
Adding Clips to the Workspace	58	(1)
Editing the Project	59	(1)
Deleting a Clip in the Workspace	59	(2)
Rearranging the Clips in the Workspace	61	(1)
Previewing a Project	62	(2)
Saving a Project	64	(1)
Saving a Movie	64	(3)
Deleting a Collection and Project File	67	(1)
Closing Movie Maker	67	(1)
Project Summary	68	(1)
What You Should Know	68	(1)
Learn It Online	69	(1)
Use Help	70	(2)
In the Lab	72	(9)
Cases and Places	81
Mastering Digital Media: Picture Files
Objectives	1	(3)
Introduction	4	(1)
Acquiring Picture Files	4	(27)
Acquiring Pictures Using a Digital Camera	5	(5)
Scanning a Document	10	(6)
Searching for Pictures on the Internet	16	(4)
Drawing a Picture Using a Draw Program	20	(3)
Drawing a Picture	23	(3)
Adding Color to an Image	26	(1)
Placing Text in a Bitmap Image	27	(3)
Saving the Paint Document and Closing the Paint Window	30	(1)
Shopping for Pictures Online	30	(1)
Acquiring Pictures Summary	30	(1)
Picture Tasks	31	(26)
Printing a Picture	32	(6)
Order Prints Online	38	(7)
Removing Credit Card and Billing Address from a .NET Passport Account	45	(1)
Publishing Files to an MSN Community on the World Wide Web	46	(7)
Viewing an MSN Community	53	(2)
Deleting the Folders and Pictures Created in the My Pictures Folder	55	(1)
Deleting the MSN Community	56	(1)
Project Summary	57	(1)
What You Should Know	57	(1)
Learn It Online	58	(1)
Use Help	59	(1)
In the Lab	60	(9)
Cases and Places	69
Communicating Over the Internet
Objectives	1	(3)
Introduction	4	(1)
Electronic (E-Mail) Messages	4	(20)
Launching Microsoft Outlook Express	5	(4)
Opening and Reading E-Mail Messages	9	(1)
Printing an E-Mail Message	10	(1)
Closing an E-Mail Message	11	(2)
Replying to an E-Mail Message	13	(3)
Deleting an E-Mail Message	16	(1)
Viewing a File Attachment	17	(2)
Composing a New E-Mail Message	19	(3)
Formatting an E-Mail Message	22	(2)
Sending an E-Mail Message	24	(1)
Address Book	24	(11)
Adding a Contact to the Address Book	25	(4)
Composing an E-Mail Message Using the Address Book	29	(3)
Sending an E-Mail Message	32	(1)
Deleting a Contact from the Address Book	32	(2)
Quitting Address Book	34	(1)
Quitting Outlook Express	35	(1)
Windows Messenger and Instant Messaging	35	(10)
Adding a .NET Messenger Contact to the Contact List	39	(3)
Sending an Instant Message to an Online Contact	42	(3)
Video and Voice Conversations	45	(12)
Drawing a Graphics Image Using Whiteboard	48	(4)
Closing the Sharing Session Window and Whiteboard Window	52	(1)
Sharing an Application	52	(1)
Sending a File or Photo	52	(3)
Ending a Conversation	55	(1)
Deleting a Contact from the Contact List	55	(1)
Closing the Windows Messenger Window and Signing Out	56	(1)
Project Summary	57	(1)
What You Should Know	57	(1)
Learn It Online	58	(1)
Use Help	59	(1)
In the Lab	60	(7)
Cases and Places	67
Understanding Computer Networking
Objectives	1	(3)
Introduction	4	(1)
An Introduction to Networks	4	(8)
Local Area Networks (LANs)	5	(1)
Network Operating Systems	6	(1)
Peer-to-Peer LAN Networks	7	(1)
Client/Server LAN Networks	7	(1)
Wide Area Networks (WANs)	8	(1)
Network Topologies	9	(1)
Bus Network	9	(1)
Ring Network	10	(1)
Star Network	11	(1)
Home and Small Office Networks	12	(27)
Home Networks	13	(1)
Small Office Networks	14	(1)
Creating a Home or Small Office Network	15	(1)
Drawing a Diagram of the Network	15	(1)
Determining the Type of Network	16	(1)
Phoneline Networks	16	(1)
Ethernet Networks	17	(1)
Wireless Networks	17	(1)
Internal and External Network Adapters	17	(1)
Determining the Hardware Needed and Purchasing the Hardware	18	(1)
Connecting the Access Point Router to the Cable Modem and Host Computer	19	(1)
Connecting the Access Point Router to the Host Computer	20	(7)
Adding a Wireless USB Network Adapter to the Host Computer	27	(2)
Adding a Wireless USB Network Adapter to the Owner's Office and Sales Office Computers	29	(2)
Setting Up the Host Computer to Run on the Network	31	(6)
Setting Up the Other Computers to Run on the Network	37	(2)
Firewalls and the Home or Small Office Network	39	(3)
Checking the Status of Internet Connection Firewall	39	(3)
Viewing Shared Resources, Network Connections, and Computers	42	(8)
Viewing Shared Resources, Network Connections, and Workgroup Computers on the Network	43	(1)
Viewing Network Connections	44	(2)
Viewing Workgroup Computers	46	(1)
Searching for Computers on the Network	47	(3)
Sharing Computer Resources on a Network	50	(14)
Sharing Files and Folders on a Network	50	(1)
Sharing a File on a Network	50	(3)
Viewing a Shared File from Another Computer on the Network	53	(1)
Deleting a Shared File	53	(1)
Sharing a Folder	53	(3)
Viewing a Shared Folder from Another Computer on the Network	56	(1)
Deleting a Shared Folder	56	(1)
Sharing a Printer	56	(2)
Connecting Another Computer on the Network to the Shared Printer	58	(2)
Removing Sharing from a Printer	60	(1)
Mapping a Drive Letter to a Computer Resource	60	(2)
Accessing a Mapped Network Drive	62	(1)
Disconnecting a Mapped Network Drive	63	(1)
Project Summary	64	(1)
What You Should Know	64	(1)
Learn It Online	65	(1)
Use Help	66	(1)
In the Lab	67	(8)
Cases and Places	75
Maintaining and Optimizing Your Computer
Objectives	1	(3)
Introduction	4	(1)
Backing Up and Restoring Files	5	(12)
Backup Strategies and Types	5	(1)
The Windows XP Backup Program	6	(7)
Displaying the Contents on a Floppy Disk	13	(1)
Restoring the Backup File to the My Pictures Folder	13	(4)
The Windows XP File Systems and the File Allocation Table (FAT)	17	(2)
Maintaining the Hard Disk	19	(12)
Using Check Disk to Scan a Hard Disk for Errors	19	(4)
Using Disk Cleanup to Delete Unnecessary Files on the Hard Disk	23	(3)
Using Disk Defragmenter to Defragment Files on a Hard Disk	26	(5)
Scheduling Routine Disk Maintenance	31	(7)
Viewing a Routine Maintenance Task Using Task Scheduler	37	(1)
Windows Update	38	(6)
Viewing the Installation History	43	(1)
The Windows XP Registry	44	(4)
Viewing the Registry Settings Using Registry Editor	44	(4)
Modifying the Registry Settings	48	(1)
System Restore Points	48	(7)
Restoring a Previous System Configuration	51	(4)
Project Summary	55	(1)
What You Should Know	55	(1)
Learn It Online	56	(1)
Use Help	57	(1)
In the Lab	58	(6)
Cases and Places	64
Monitoring System Performance; System Information
Objectives	1	(3)
Introduction	4	(2)
Monitoring Applications, Processes, and Performance	6	(9)
Viewing the Values on the Status Bar When Launching a Program	7	(2)
Ending a Task Using Task Manager	9	(1)
Viewing Computer Performance When Launching a Program	10	(3)
Ending a Task Using Task Manager	13	(1)
Viewing the List of Processes	13	(1)
Monitoring the Network and Network Users	14	(1)
Quitting Task Manager	14	(1)
The Microsoft Management Console (MMC)	15	(2)
Monitoring System Performance	17	(17)
Stop Tracking a Counter and Start Tracking a Counter	18	(3)
Start Tracking a Counter	21	(3)
Performance Logs and Alerts	24	(5)
Viewing Alerts Using Event Viewer	29	(2)
Removing a Processor Alert	31	(1)
Viewing the Services List	32	(2)
Viewing Computer System Information	34	(16)
System Properties	34	(2)
Device Manager	36	(1)
System Information	37	(2)
Viewing Interrupt Requests	39	(2)
Viewing System Information Using Help and Support	41	(2)
Viewing General System Information About the Computer	43	(2)
Viewing the Status of System Hardware and Software	45	(2)
Finding Information About the Hardware Installed on the Computer	47	(1)
Viewing a List of Microsoft Software Installed on the Computer	48	(1)
Viewing Advanced System Information	49	(1)
Command Prompt	50	(4)
Displaying the Command Prompt Window	51	(1)
Entering a Command at the Command Prompt	52	(2)
Remote Assistance	54	(10)
Remote Assistance Window on Expert User's Desktop	58	(1)
Taking Control of the Novice Computer	59	(2)
Controlling the Novice Computer from the Expert Computer	61	(3)
Disconnecting Remote Assistance	64	(1)
Project Summary	64	(1)
What You Should Know	65	(1)
Learn It Online	66	(1)
In the Lab	67	(9)
Cases and Places	76
Appendix A New Features of Windows XP Professional and Windows XP Home Edition	1	(1)
Appendix B Windows XP Service Pack 2 Security Features	1	(1)
Index	1