Mistreatment in the Workplace: Prevention and Resolution for Managers and Organizations

by Julie B. Olson-Buchanan (California State University, Fresno); Wendy R. Boswell

• ISBN13: 9781444310801
• ISBN10: 1444310801
• Format: eBook
• Copyright: 2009-03-01
• Publisher: Wiley-Blackwell

Summary

This book integrates findings from research and practice to identify practical, evidence-based recommendations for preventing and fully addressing systemic workplace mistreatment. Focuses on the recursive effects of mistreatment in organizations and how individual and organizational well-being can be enhanced by carefully-designed policies and procedures Creates a complete picture by bringing together relevant research from fragmented fields such as organizational psychology, labour relations and labour economics Enables readers to identify best practices for resolving mistreatment occurrences, and for creating a civil workforce and preventing recursive mistreatment

Table of Contents

Preface

Introduction

Identifying Mistreatment

Workplace Scanning for Potential, Nascent, and Existent Mistreatment Issues

Preventing Mistreatment through Workplace Practices

Getting Started on Designing Effective Dispute Resolution Systems

Dispute Resolution System Options

Contemporary Best Practices: State-of-the-Art Dispute Resolution Systems

Evaluating, Modifying and Learning from Dispute Resolution Systems

Repairing or Addressing Disputants' Relationship

Mistreatment Prevention and Resolution - The Big Picture

Further Reading & References

Endnotes

Table of Contents provided by Publisher. All Rights Reserved.