did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

did-you-know? rent-now

Amazon no longer offers textbook rentals. We do!

We're the #1 textbook rental company. Let us show you why.

9780060915803

Moments of Truth

by
  • ISBN13:

    9780060915803

  • ISBN10:

    0060915803

  • Edition: Reprint
  • Format: Paperback
  • Copyright: 2010-04-19
  • Publisher: HarperCollins Publications

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping Icon Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • eCampus.com Logo Get Rewarded for Ordering Your Textbooks! Enroll Now
  • Write a Review Icon Write a Review
List Price: $16.99 Save up to $4.25
  • Buy Used
    $12.74
    Add to Cart

    USUALLY SHIPS IN 2-4 BUSINESS DAYS

Supplemental Materials

What is included with this book?

Summary

The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customerdriven economy.

Table of Contents

Foreword vii
Tom Peters
A Moment of Truth
1(6)
The Vingresor and Linjeflyg Turnarounds
7(14)
The SAS Turnaround
21(10)
Profession: Leader
31(10)
Setting the Strategy
41(18)
Flattening the Pyramid
59(16)
Taking Risks
75(12)
Communicating
87(10)
Boards and Unions
97(10)
Measuring Results
107(6)
Rewarding Employees
113(8)
The Second Wave
121

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rewards Program