What is included with this book?
HOW TO CONSISTENTLY PRODUCE GREAT CUSTOMER SERVICE. | |||
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THE ANATOMY OF SERVICE SUCCESS: IDENTIFYING THE EIGHTEEN COMMUNICATION FACTORS THAT PROMOTE TOP CUSTOMER SERVICE. | |||
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MONITORING CUSTOMER SERVICE. | |||
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MEASURING CUSTOMER SERVICE REPRESENTATIVES. | |||
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MEASURING AND MANAGING TEAM LEADERS, SUPERVISORS, AND CUSTOMER SERVICE MANAGERS. | |||
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RECRUITING, MOTIVATING, AND RETAINING QUALITY CUSTOMER SERVICE PEOPLE. | |||
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MAKING A CORPORATE COMMITMENT TO FIRST-CLASS CUSTOMER SERVICE. | |||
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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.