Moral Intelligence 2.0 Enhancing Business Performance and Leadership Success in Turbulent Times

by Lennick, Doug; Kiel, Fred, Ph.D.

• ISBN13: 9780132498289
• ISBN10: 0132498286
• Format: Hardcover
• Copyright: 2011-04-08
• Publisher: Ft Pr

Summary

A dramatic erosion of trust in our business, financial, and government leaders has provided even stronger evidence of the links between moral intelligence and optimal business and personal performance. InMoral Intelligence 2.0, Douglas Lennick and Fred Kiel thoroughly update their best-seller to demonstrate those linkages-and to guide leaders in measuring, developing, and applying moral intelligence throughout their organizations.

Author Biography

Doug Lennick

Doug’s career as an executive, a sales manager, and a developer of people is legendary. Today, in addition to his work as CEO and founding member of the Lennick Aberman Group, Doug continues to work directly with Jim Cracchiolo, CEO of Ameriprise Financial, formerly American Express Financial Advisors. Although no longer full time, Doug retains the title of EVP at Ameriprise Financial. As a senior advisor to Jim, Doug’s focus is on workforce culture and performance. As a leader, a coach, and a mentor, Doug has taught thousands how to be successful in both their personal and professional lives.

 

Doug is a graduate of the University of Minnesota, Morris, with a degree in business management.

 

In the early 1990s, Doug was one of two (the other being Jim Mitchell) senior managers at American Express responsible for championing, developing, and implementing the Emotional Competence training program that was recognized by the Consortium for Research on Emotional Intelligence in Organizations as a model program. Doug’s work and American Express’s Emotional Competence program were recognized in Daniel Goleman’s Working with Emotional Intelligence and in Educating People to Be Emotionally Intelligent, edited by Rueven Bar-On, J.G. Maree, and Maurice Jesse Elias, and in Tony Schwartz’ Fortune magazine article on the same topic. In The Power of Purpose, Richard Leider referred to Doug as the “spiritual leader” of the company.

 

Doug lives in Edina, Minnesota, with his wife, Beth Ann. Their youngest daughter, Joan, attends graduate school at St. Mary’s University in Minneapolis and has an undergraduate degree from Stonehill College in Easton, Massachusetts. Their oldest daughter, Mary, has an undergraduate degree from the University of Minnesota and is a graduate student at Augsburg College in Minneapolis. Doug’s son Alan is an actor and a manager/financial advisor for Ameriprise Financial and is living in Minneapolis with his teacher/actor wife Sari, and their son, Dylan.

 

Fred Kiel, Ph.D.

One of the pioneers in the field of executive coaching, Fred began challenging senior executives in the mid-1970s to improve their leadership skills. Trained as a Ph.D. counseling psychologist, he left the private practice world in the mid-1980s and has since devoted his full-time career as an advisor to CEOs and senior leaders in large organizations. In the late 1980s he co-founded KRW International, one of the durable and highly respected “boutique” firms in this space. He is also the founder and executive director of the KRW Research Institute, which is conducting research on the hidden beliefs and biases CEOs hold in their heads and hearts. These findings will be reported in a book scheduled for publication in 2012 and currently titled, What CEOs Believe and How It Impacts the Bottom Line.

 

Fred lives on his organic farm in Southeastern Minnesota, in the midst of cold running trout streams and Amish farms, along with his wife, Sandy. Sandy is the innkeeper for the Inn at Sacred Clay Farm–their country inn bed and breakfast with five luxury guest rooms and meeting space for small groups.

 

Kathy Jordan, Ph.D.

Kathy was the collaborating writer with Doug Lennick and Fred Kiel for the first hardback and paperback editions of Moral Intelligence, and with Doug Lennick for his book Financial Intelligence: How to Make Smart Values-Based Decisions with your Money and Your Life. She is also co-author of Becoming a Life Change Artist: 7 Creative Skills to Reinvent Yourself at Any Stage of Life.

 

Kathy has a Ph.D. in counseling and human systems from Florida State University. After working for large organizations (AT&T Bell Laboratories and later Harvard Business School Publishing Corporation), she has flourished as an independent coach, consultant, and writer. Kathy lives in Saint Augustine, Florida, and Colorado Springs, Colorado, where she enjoys family time with her daughter Erin, son-in-law Doug, and granddaughter, Mackenzie Kathleen.

 

Table of Contents

Foreword	p. xiii
Foreword to Previous Edition	p. xvi
Introduction	p. xxix
Leaders Interviewed	p. xxxiv
Thought Partners	p. xxxvii
Moral Intelligence
Good Business	p. 3
Moral Stupidity Act 1	p. 5
What Does Moral Leadership Look Like?	p. 15
Endnotes	p. 31
Born to Be Moral	p. 35
What the Best Leaders Believe	p. 36
A Visit to the Nursery	p. 38
Nature Versus Nuzture	p. 38
Growing Up Moral	p. 39
Learning to Be Responsible	p. 40
When Things Go Wrong	p. 41
Inside Your (Moral) Brain	p. 41
It's All in Your Head	p. 42
The Moral Map of Your Brain	p. 45
Why We're Good and Why We're Bad	p. 46
So What Goes Wrong?	p. 47
The Neuroscience of Moral Decision Making	p. 48
Can We Actually Change Our Brain?	p. 52
Moral Software	p. 53
Endnotes	p. 54
Your Moral Compass	p. 57
The Morality of Values	p. 65
Put It in Writing	p. 74
Frame 3: Behavior	p. 75
Endnotes	p. 80
Staying True to YourMoral Compass	p. 81
Endnote	p. 93
Developing Moral Skills
Integrity	p. 97
Acting Consistently with Principles, Values, and Beliefs	p. 98
Telling the Truth	p. 100
Standing Up for what is Right	p. 106
Keeping Promises	p. 109
Responsibility	p. 113
Taking Responsibility for Personal Choices	p. 115
Admitting Mistakes and Failures	p. 117
Embracing Responsibility for Serving Others	p. 121
Endnotes	p. 124
Compassion and Forgiveness	p. 125
Actively Caring About Others	p. 126
Letting Go of Your Own Mistakes	p. 129
Letting Go of Others' Mistakes	p. 131
Emotions	p. 135
Self-Awareness	p. 137
Understanding Your Thoughts	p. 140
Personal Effectiveness	p. 141
Deciding What to Think	p. 141
Self-Control	p. 142
Nurturing Emotional Health	p. 143
Interpersonal Effectiveness	p. 147
Empathy	p. 148
Misplaced Compassion	p. 149
Respecting Others	p. 151
Getting Along with Others	p. 154
Endnote	p. 156
Mating Moral Decisions	p. 157
How Roger Used the 4 Rs	p. 158
Endnotes	p. 178
Moral Leadership
The Moral Leader	p. 181
Performance Problems	p. 195
Endnote	p. 196
Leading Large Organizations	p. 197
The Fabric of Values	p. 197
Is There Such a Thing as a Morally Intelligent Organization?	p. 199
The Morally Intelligent Organization-An Aerial View	p. 199
Morally Intelligent Policies	p. 201
The Principles That Matter Most	p. 202
Cultivating Organizational Integrity	p. 203
The Responsible Organization	p. 204
The Compassionate Organization	p. 213
The Forgiving Organization	p. 215
Recruiting for Values	p. 217
Reinforcing Values Starts at the Top	p. 218
The Power of Formal Rewards	p. 219
Success Stories	p. 221
Ideal Versus Real	p. 221
Values and the Global Organization	p. 222
Endnotes	p. 222
Moral Intelligence for the Entrepreneur	p. 223
Moral Values in Small Organizations	p. 228
Last Words About Business Start-Ups	p. 242
Endnotes	p. 242
Epilogue Becoming a Global Moral Leader	p. 243
Raising the Stakes	p. 244
Watch Your Wake	p. 245
Give Back	p. 246
Create the Future	p. 247
A Global Business Opportunity	p. 248
Conclusion	p. 250
Endnotes	p. 250
Strengthening Your Moral Skills	p. 251
A Look in the Mirror	p. 252
Using the MCI	p. 252
The Right Frame of Mind for Completing the MCI	p. 253
Scoring and Interpreting Your MCI	p. 253
Prioritizing Your Moral Development Efforts	p. 254
The Road Less Traveled	p. 255
The 80/20 Rule	p. 255
Your Moral Development Plan	p. 256
Putting Your Moral Development Plan
into Practice	p. 258
Breaking Bad Habits	p. 258
Reward Yourself for Positive Change	p. 259
Surround Yourself with Positive People	p. 259
Do I Really Need to Change?	p. 260
Books, Audio, and Video Media	p. 261
Workshops	p. 261
Personal Counseling	p. 261
Executive Coaching	p. 262
Endnote	p. 262
Moral Competency Inventory (MCI)	p. 263
Scoring the MCI	p. 271
Moral Competencies Worksheet	p. 274
What Your Total MCI Score Means	p. 274
Interpreting Your MCI Scores	p. 277
Total MCI Score (Alignment Score)	p. 278
Highest and Lowest Competency Scores	p. 279
Individual Item Scores	p. 279
Reality Testing	p. 280
Do Your Scores Matter?	p. 281
Now What?	p. 282
Index	p. 285
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