Foreword | |
Preface | |
Introduction - Why No More Consultants? | |
Five Key Questions | |
How to Read No More Consultants | |
Chapter by Chapter | |
Discovering the River | |
Forming the River | |
Beating Consultants at Their Own Game | |
Spotting the Potential for Learning and Sharing | |
Examining the Distribution of Performance | |
Watching the River Over Time | |
Building the Framework | |
Deciding Who to Involve | |
Identifying and Selecting the Practices | |
Deciding the Variables | |
Defining the Levels | |
Developing our 'Effective Meetings' Example | |
Using Self-assessment to Unite a Consortium of Companies | |
Helping UK Government Departments to Develop and Learn | |
The Benefits of Global Rather than Local Frameworks | |
Defining the Strategy | |
Applying the Approach | |
It's All About the Conversations | |
Involving the Procrastinators | |
The Environment | |
Responding to AIDS in Brazil | |
Sharing Experience Within a Framework | |
It is Subjective, and De-personalises the Emotion | |
It Challenges Our Assumptions | |
The Focus for Improvement | |
Finding Ways to Close the Gap in Performance | |
Developing Professional Communities in Oracle | |
Assessing Knowledge Management in UK Regional Government Offices | |
Linking the Supply Chain | |
Launching and Going to Scale | |
The Role of the Facilitator | |
What Are the Attributes of a Good Facilitator? | |
What Does a Facilitator Do? | |
Creating the River | |
Constructing the River Diagram on Paper | |
Innovative and Practical Ways to Visualise a River Diagram | |
Creating the Stairs Diagram | |
Developing a Knowledge Culture in the National Health Service | |
Learning from Experience | |
Offers and Requests | |
Learning from Experience Through a Peer Assist | |
Organic Rice Farming in Thailand | |
Peers in Unexpected Places - When Great Ormond Street Hospital Met Ferrari! | |
Barriers to Sharing | |
Tall Poppy Syndrome | |
Shrinking Violet Syndrome | |
Not Invented Here Syndrome | |
Real Men Don't Ask for Directions | |
Improving and Sustaining | |
Measuring Progress | |
Leading and Lagging Indicators | |
Modifying the Framework | |
Local Customisation | |
External Benchmarking - Towards Level Six | |
The Sustainable Development of Cities | |
So What Do We Do Now? | |
Appendices | |
Self-Assessment Framework for Effective Meetings | |
Learning and Development Self-Assessment Framework | |
Creating a River Diagram with Excel | |
Knowledge and Organisation Development in the NHS | |
Further reading | |
Index | |
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