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Chapter 1: Interpersonal Communication and Personality
Understanding Your Interpersonal Communication
Defining Interpersonal Communication
Identifying Nature/Nurture Intersections
Valuing Interpersonal Communication
Characteristics of Interpersonal Communication
Interpersonal Communication Creates Meaning on Content and Relational Levels
Interpersonal Communication Occurs on an Impersonal–Intimate Continuum
Interpersonal Communication is Irreversible and Unrepeatable
Personality and Interpersonal Communication
Understanding Your Personality
Connecting Personality, Communication, and Biology
Assessing Your Interpersonal Communication Motives
Gender, Culture, Technology and Interpersonal Communication
Gender and Interpersonal Communication
Culture and Interpersonal Communication
Technology and Interpersonal Communication
Chapter 2: Understanding Self, Personality, and Communication
Rick’s Story
Understanding the Self
Self-Concept
Self-Esteem
Self-Concept and Self-Esteem Impact Your Communication
Enhancing Your Self-Concept and Self-Esteem
Understanding Communication Traits
Communication Apprehension
Socio-Communicative Orientation
Managing Your Identity
Identity Management Characteristics
Identity Management Influences
Identity Management Strategies
Chapter 3: Understanding Your Perceptions of Others
Shuntaro’s Story
Understanding The Perception Process
Defining Perception
Identifying Perception Stages
Explaining Perceptual Attributions
Influences on Your Perception of Others
Personality and Self
Social Influences
Cultural Influences
Problems in Perceiving Others
Stereotyping and Prejudice Effects
Primacy and Recency Effects
Perceptual Filters and Biases
Enhancing Your Perceptual Accuracy
Attribution Errors
Perception Checking
Chapter 4: Assessing and Developing Verbal Message Skills
Maurice’s Story
Verbal Messages
Characteristics of Language
Power of Language
Personality and Language
Technology and Language
Gender and Verbal Messages
Powerful/Powerless Language
Conversational Rituals
Adapting Verbal Messages to Sex Differences
Culture and Verbal Messages
Culture and Verbal Message Styles
Adapting Verbal Messages to Cultural Differences
Enhancing Your Verbal Effectiveness
Assessing and Developing Assertiveness Skills
Assessing and Developing Argumentativeness Skills
Chapter 5: Understanding, Assessing and Developing Nonverbal Messages
William’s Story
Understanding Nonverbal Messages
Characteristics of Nonverbal Messages
Types of Nonverbal Messages
Functions of Nonverbal Messages
Examining Factors Impacting Nonverbal Messages
The Impact of Culture
The Impact of Sex Differences
The Impact of Technology
Assessing Personality and Affects on Nonverbal Messages
Perceived Nonverbal Immediacy and Personality
Touch Avoidance and Personality
Deception and Personality
Enhancing Nonverbal Message Interpretation
Interpreting Pleasure, Arousal, and Dominance Cues
Interpreting Nonverbal Violations
Chapter 6: Assessing and Developing Listening and Responding Skills
Helen’s Story
Understanding Listening
Hearing: A Physiological Process
Listening: A Psychological Process
Listening and Responding: A Communication Process
Technological Impacts on Listening
Assessing Personality and Listening Preferences
Assessing Listening Styles
Enhancing Your Listening Goals
Exploring Sex Differences and Listening
Identifying Listening Barriers
Listening Barriers Associated with Information-Processing
Assessing Receiver Apprehension
Listening Barriers Associated with Context Issues
Improving Listening and Responding Skills
Identifying Types of Listening Responses
Strategies When Listening and Responding to Others
Strategies When Helping Others Listen and Respond to You
Chapter 7: Emotions and Communication
Dr. Dasari’s Story
Nature of Emotions
Understanding Emotions
Types of Social Emotions
Functions of Emotions
Personality and Communicating Emotions
Emotional Expressiveness
Affective Orientation
Emotional Contagion
Developing Emotional Communication Skills
Identify Your Emotions
Understand Your Emotions
Express Your Emotions
Factors that Influence Emotional Communication
Sex Differences and Emotional Communication
Culture and Emotional Communication
Emotional Intelligence and Emotional Communication
Technology and Emotional Communication
Chapter 8: Conflict in Relationships: Awareness to Resolution
June’s Story
Characteristics of Conflict
Natural and Inevitable
Constructive or Destructive
Conflict Types
How Messages Influence Conflict
Confirming Messages
Disconfirming Messages
Communication Climate
Assessing Your Conflict Orientation
Factors That Influence Conflict Interactions
Personality and Conflict
Need for Power and Conflict
Technology and Conflict
Assessing Your Conflict Management
Sex Differences and Conflict Management Style
Cultural Differences and Conflict Management
Conflict in Contexts
Chapter 9: Understanding Relationships
Jenny’s Story
Why Social Relationships Matter
Loneliness and the Need to Belong
Cultural Influences
Personal Goals and Sex Differences
Why Relationships Form
Relationships of Choice and Circumstance
Theories Related to Relationship Formation
Factors Influencing Relationship Formation
Assessing Communication When Developing Relationships
Coming Together-Coming Apart Stages: One Heck of a Ride
Relational Maintenance: Stay the Course
Relational Power and Influence: Getting What Your Want and Need
Personality Patterns: Your Missing Piece
Chapter 10: Self-Disclosure and Intimacy in Relationships
Darrell’s Story
Exploring Self-Disclosure
Assessing Your Self-Disclosure Skills
Social Penetration Theory: Time to Slice Some Onions
Relational Dialectics Theory: A Tug of War
Factors Associated with Self-Disclosure
Enhancing Your Self-Disclosure
Guidelines for Self-Disclosure
Improving Self-Disclosure and Intimacy in Your Relationships
The Nature of Intimacy in Relationships
Factors Associated with Communicating Intimacy
Love Styles, Personality and Communicating Intimacy
Prior Relational Histories
Influences on Interpersonal Intimacy
Sex Differences and Communicating Intimacy
Cultural Influences on Intimacy
Technological Influences on Intimacy
Challenges, Problems and Dysfunctional Communication
Chapter 11: Family and Friend Relationships
Emily’s Story
Understanding Communication in Family Relationships
Defining Families
Personality, Sex Differences and Family Members' Perspectives
Family Roles, Norms, and Expecations
Factors Influencing Family Communication
Assessing Communication in Family Relationships
Understanding Communication in Friend Friendships
Unique Features of Friendships
Personality, Sex Differences and Friendships
Lifespan Considerations
Technology Influences
Assess Communication in Friend Relationships
Chapter 12: Personal and Professional Relationships
Jacque’s Story
Understanding Communication in Workplace Relationships
Elements of Workplace Communication
Personality, Sex Differences, and Workplace Communication
Cultural Factors Influencing Workplace Communication
Assessing Communication in Workplace Relationships
Using Effective Communication Skills to Enhance Relationships
Enhancing Family Relationships
Enhancing Friend Relationships
Enhancing Workplace Relationships
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