Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
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Steven P. Cohen is president of The Negotiation Skills Company in Pride's Crossing, MA as well as a visiting professor of negotiation and conflict resolution in the United States and internationally. A graduate of Columbia Law School, Brandeis University, and Henley Management College, he also holds a bachelor of business administration degree from Siena College, and received formal negotiation and mediation training at Harvard Law School.
Negotiation success | |
Understand negotiation | p. 1 |
Focus on interests | p. 3 |
Use the three C's | p. 5 |
Know whether to leave | p. 7 |
Inoculate yourself | p. 9 |
Get information | p. 11 |
Prepare for the process | p. 13 |
Know why to prepare | p. 15 |
Work with your team | p. 17 |
Map interests | p. 19 |
Ask and listen | p. 21 |
React strategically | p. 23 |
Plan for emotions | p. 25 |
Keep it productive | p. 27 |
Know how to start | p. 29 |
Work with differences | p. 31 |
Negotiate on value | p. 33 |
Show respect | p. 35 |
Think creatively | p. 37 |
Develop the agenda | p. 39 |
Bargain " if ... then ..." | p. 41 |
Build commitment | p. 43 |
Negotiate smart | p. 45 |
Build with seven pillars | p. 47 |
Table of Contents provided by Blackwell. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.