Preface | p. V |
List of Contributions | p. VII |
Introduction | p. 1 |
Access to Bank Accounts and Payment Services | p. 5 |
Introduction: Financial Exclusion | p. 5 |
Interests, Concerns and Possible Solutions | p. 11 |
General Trends | p. 11 |
Underbanked Individuals and Fringe Banks | p. 15 |
Over-Indebtedness | p. 16 |
Financial Literacy | p. 21 |
The Service of General Interest Mission and the Community-Based Approach | p. 22 |
Concerns and Possible Solutions | p. 29 |
The Issue of Measurement and Comparative Analysis | p. 30 |
Types of Response | p. 35 |
Case Studies | p. 43 |
Europe | p. 43 |
The Situation Overseas | p. 69 |
Result from a Survey in France, Italy and Spain | p. 84 |
Conclusions and Future Perspectives | p. 95 |
References | p. 99 |
Access to Credit: the Difficulties of Households | p. 107 |
Introduction | p. 107 |
The Use of Credit by Households | p. 108 |
The Questionnaire Survey | p. 112 |
A Theoretical Framework for Credit Exclusion | p. 117 |
The Role of Credit to Overcome Social Exclusion | p. 117 |
Economic Rationales for Credit Exclusion | p. 118 |
Beating Credit Exclusion | p. 123 |
Lending to Households: a Profitable Business Area | p. 124 |
Reducing the Costs and Risks Associated with Households Loans | p. 128 |
A Wider Scope for Not-For-Profit Intermediaries and Organizations | p. 132 |
Conclusions and Policy Implications | p. 134 |
References | p. 137 |
Access to Investments and Asset Building for Low Income People | p. 141 |
Saving and Asset Accumulation for LMIs: Theoretic Framework | p. 141 |
The USA Experience with the Individual Development Accounts (IDAs) | p. 145 |
Features of the IDA Accounts/Programs | p. 145 |
Stakeholders of the IDA Accounts/Programs | p. 154 |
Funding of the IDA Accounts/Programs | p. 159 |
Saving and Asset Accumulation with Tax Refunds | p. 162 |
The British Experience with the Child Trust Fund and the Savings Gateway | p. 165 |
Conclusions | p. 172 |
References and Bibliography | p. 173 |
Appendix - Comment on Data About the "Access to Investment Services" | p. 178 |
Appendix to Part I - Methodological Notes to the Field Research in France, Italy and Spain | p. 183 |
What Are the Specific Economic Gains from Improved Financial Inclusion? A Tentative Methodology for Estimating These Gains | p. 191 |
Introduction | p. 191 |
Defining Financial Exclusion | p. 192 |
European Evidence on Exclusion | p. 193 |
Market Context and European Policy Responses | p. 195 |
From Exclusion to Inclusion - Identifying the Costs and Benefits | p. 199 |
Measuring the Economic Gains from Improved Financial Inclusion | p. 207 |
Conclusion | p. 209 |
References and Bibliography | p. 210 |
From Financial Exclusion to Overindebtedness: the Paradox of Difficulties for People on Low Incomes? | p. 213 |
Introduction | p. 213 |
A Definition of Financial Exclusion as a Social Phenomenon | p. 215 |
Return to the Definitions of Financial Exclusion | p. 215 |
Use Difficulties | p. 217 |
Financial Exclusion and Social Exclusion: Moving Towards an Overall Definition | p. 219 |
Access and Use of Credit: the Importance of Social Constraints | p. 221 |
The Financialisation of Social Relations | p. 222 |
Use of Credit as a Forced Response to Life Risks | p. 224 |
The Mechanisms Underlying Access and Use Difficulties | p. 227 |
The Reasons for the Banking Relationship | p. 228 |
The Need for Suitable Advice to Customers on Limited Incomes | p. 231 |
Banking Imperatives Versus Customisation of the Service | p. 233 |
Standardisation of the Service that Is the Source of Access and Use Difficulties, and Therefore of Overindebtedness | p. 236 |
Conclusion | p. 241 |
References | p. 243 |
The Role of German Savings Banks in Preventing Financial Exclusion | p. 247 |
Introduction | p. 247 |
Savings Banks as a Part of the German Banking System | p. 249 |
The Three-Pillar Structure of the German Banking System | p. 249 |
Key Facts of the Sparkassen-Finanzgruppe | p. 251 |
Relationships Between Municipalities and the Sparkassen-Finanzgruppe | p. 252 |
Recent Developments Affecting the Sparkassen-Finanzgruppe | p. 253 |
Is the Public Mandate of the Savings Banks Obsolete or a Successful Strategy to Prevent Financial Exclusion? | p. 254 |
Stipulations of the Public Mandate of German Savings Banks | p. 254 |
Provision of Basic Banking Services | p. 256 |
Nationwide Provision of Financial Services | p. 257 |
Financing of Small and Medium-Sized Enterprises | p. 259 |
Encouraging the Accumulation of Wealth and Financial Education | p. 261 |
Future Outlook on the Sparkassen-Finanzgruppe | p. 262 |
References | p. 265 |
Economic Growth and Financial Inclusion: the Case of Poland | p. 271 |
Introduction | p. 271 |
Transformation of the Polish Banking Sector and Provision of Banking Services | p. 273 |
Provision of Banking Services to Households and Corporations | p. 282 |
Models of Bank Services to SME | p. 287 |
Barriers to Providing Banking Services to SME: Results of Bank Surveys | p. 290 |
Conclusions | p. 294 |
References | p. 297 |
Italian Banks' Credit Approach Towards Low-Income Consumers and Microenterprises: Is There a Bias Against Some Segments of Customers? | p. 299 |
Introduction | p. 299 |
Methodologies of Credit Risk Measurement: Credit Scoring Models | p. 302 |
The Choice of Highly Explanatory Variables | p. 305 |
Strengths and Weaknesses of Credit Scoring | p. 307 |
The Effects of the Adoption of Credit Scoring on a Marginal Borrower's Credit Process | p. 310 |
The Experiences of Some Italian Banks | p. 313 |
Conclusions | p. 318 |
References | p. 319 |
Banking the Poor: Policies to Bring Low- and Moderate-Income Households in the United States into the Financial Mainstream | p. 323 |
The "Unbanked" and the "Underbanked" | p. 323 |
The Alternative Financial Sector | p. 324 |
The Costs of Being Unbanked | p. 326 |
The Banking Sector | p. 327 |
Barriers to Banking the Poor | p. 327 |
Governmental Policy and Private Sector Innovation | p. 329 |
Payments Systems and Distribution Networks | p. 333 |
Checks and Debit Cards | p. 333 |
ATMs | p. 335 |
Direct Deposit and Bill Payment | p. 337 |
Transforming Financial Services for the Poor | p. 339 |
A New First Accounts Tax Credit | p. 339 |
The Community Reinvestment Act | p. 344 |
State Policies and Welfare Reform | p. 345 |
Financial Education | p. 345 |
Reforming the Alternative Financial Sector | p. 346 |
Conclusion | p. 349 |
References | p. 350 |
Migrants and Remittances | p. 353 |
Migration Phenomena: Modern-Day Elements of an Ancient Phenomenon | p. 353 |
The Risk of Financial Exclusion Within a Broader Perspective | p. 355 |
Migration Phases and Personal Variables as Key Elements of Financial Needs | p. 356 |
Demand for Financial Services Aimed at Immigrants | p. 357 |
Migrant Remittance Behaviour | p. 365 |
Conclusions | p. 368 |
References | p. 370 |
Conclusions | p. 373 |
Editors and Contributing Authors | p. 377 |
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