The New Supervisor How To Thrive In Your First Year As A Manager

by Broadwell, Martin M.; Dietrich, Carol Broadwell

• ISBN13: 9780201339925
• ISBN10: 0201339927
• Edition: 5th
• Format: Paperback
• Copyright: 1998-05-20
• Publisher: Basic Books

Summary

Martin Broadwell has dominated the field of management training for over thirty years, inspiring and guiding thousands of front-line managers in virtually every industry, in the U.S. and abroad. In this classic bestseller he offers new managers a comprehensive primer to the essentials of effective managementdelegation, problem solving, motivation, time management, communication, and performance appraisal. Now teamed up with his daughter, he has expanded and updated this handy guide to reflect the management issues of the '90s, including stress management and team building. Packed with practical examples, no-nonsense advice, and illustrative exercises,The New Supervisoris an indispensable resource for every manager on the way up.

Author Biography

Martin M. Broadwell currently heads the Center for Management Services Inc. in Decatur, Georgia. Having started his career as a teacher, Mr. Broadwell spent nearly twenty years with the Bell System as an Engineer and later as director of engineering training. A renowned authority on management and training, he now serves as a consultant to a wide variety of firms in the United States and around the world. Mr. Broadwell has written numerous articles on managerial training and related subjects, and was selected as one of the top ten contributors to the advancement of training by readers of Training Magazine. In recent years he has received meritorious awards from a number of organizations, including induction into the HRD Hall of Fame in 1990. He is the author of twelve books on management and training, including The New Supervisor, The Supervisor as an Instructor, The New Insurance Supervisor, and The Practice of Supervising, all published by Addison-Wesley. Martin M. Broadwell is president of the Center for Management Services, Inc., in Decatur, Georgia. Formerly the director of engineering training at Bell Telephone Company, he taught management training at the Executive Management Institute at the University of Michigan for twenty-seven years. He lives in Decatur, Georgia. Carol Broadwell Dietrich is president of Training Systems International, specializing in training for first-line supervisors. She also lectures at the University of Michigan. She lives in Atlanta.

Table of Contents

Preface to the Fifth Edition	ix	(2)
Acknowledgments	xi	(2)
Prologue	xiii
1 A New Attitude toward the Job	1	(9)
2 A New Attitude toward the Subordinate	10	(12)
3 A New Attitude toward the Boss	22	(11)
4 Supervisors' Relations with Their Coordinates	33	(9)
5 Monitoring and Managing Stress	42	(23)
6 The Importance of Good Communications	65	(14)
7 Setting Up the Work (Planning and Organizing)	79	(22)
8 Getting the Work Done (Directing and Controlling)	101	(24)
9 Delegation	125	(13)
10 Motivating by Enriching the Job	138	(27)
11 Interviewing Skills	165	(33)
12 Training: The Supervisors' Responsibility	198	(18)
13 How to Run a Good Meeting (Conference Leadership)	216	(20)
14 Problem Solving	236	(15)
15 Oral and Written Presentations	251	(15)
16 Team Building	266	(15)
17 Self-Development and Evaluation	281	(12)
Epilogue	293	(2)
Index	295