The New Supervisor: Stepping Up with Confidence

by Chapman, Elwood N.; McKnight, Wil

• ISBN13: 9781560526681
• ISBN10: 1560526688
• Edition: 4th
• Format: Paperback
• Copyright: 2002-10-31
• Publisher: Logical Operations

Summary

Supervising others is a special challenge many people are called to do in their professional careers. The New Supervisor prepares those meeting this new leadership responsibility to gain confidence and project the right attitude from Day One. A best-seller for many years, The New Supervisor has been newly revised by Wil McKnight to include updated examples and an added focus on productivity and getting results.

Table of Contents

Part 1: Meeting the Challenge
Anticipating the Challenge Ahead	3	(2)
Getting Started: Copy a Model Supervisor	5	(3)
Communicating Through Your Attitude	8	(3)
Your Attitude About Quality	11	(1)
Your Attitude About Productivity	12	(1)
Your Attitude About Safety	13	(1)
Reflecting on Self-Confidence	14	(2)
Taking Charge	16	(3)
Presenting a Strong, Effective Image	19	(2)
Getting Yourself and Your Staff Organized	21	(1)
Staying Up-to-Date in Your Planning	22	(1)
Turning Ideas and Plans into Results	23	(10)
Key Points from Part 1	24	(9)
Part 2: Fitting Four Fundamentals into Your Style
Becoming an Effective Supervisor Is Like Playing Baseball	33	(2)
First Base: Establishing Your Authority by Setting Reasonable Standards and Limits	35	(1)
Making the Transition to Your Supervisory Style	36	(2)
Letting Go of ``Business as Usual''	38	(2)
Establishing Discipline	40	(2)
Second Base: Getting Results Through Your Staff	42	(1)
Earning Your Staff's Respect--and Keeping It	43	(3)
Learning How to Delegate	46	(1)
Third Base: Becoming an Effective Coach and Counselor	47	(1)
Viewing Yourself as a Coach	48	(2)
Using Counseling Effectively	50	(3)
Forging Effective Relationships with Your Staff	53	(1)
Make It Home by Becoming a Confident and Respected Leader	54	(1)
Leading Your Staff to New Heights	55	(2)
Building Winning Teams	57	(1)
Setting Goals for Quality, Productivity, and Safety	58	(1)
Helping Staff Members to Motivate Themselves	59	(10)
Key Points from Part 2	60	(9)
Part 3: Dealing with Special Situations
Staying Positive and Overcoming the Blahs	69	(1)
Being Alert to Troublesome Habits	70	(1)
Seven Unforgivable ``Killer'' Mistakes	71	(2)
Supervising People Who Used to Be Peers	73	(2)
Handling Possible Resentment	75	(1)
Developing Your People Skills	76	(2)
Solving Problems	78	(2)
Identifying the Problem Employee	80	(1)
Dealing with a Problem Employee	81	(2)
Handling Conflict Among Staff Members	83	(1)
Working with Other Departments and Work Groups	84	(1)
Keeping Your Supervisor Happy	85	(2)
Resolving Mistakes	87	(2)
Getting a First-Rate Staff and Keeping It	89	(2)
Pulling Together	91	(2)
Looking Ahead: Continuing Your Supervisory Training	93	(15)
Key Points from Part 3	94	(9)
Appendix
Action Ideas	103	(1)
Action Plan	104	(1)
Author's Comments on Case Studies	105	(3)
Additional Reading	108