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9780814470275

The New Supervisor's Survival Manual

by
  • ISBN13:

    9780814470275

  • ISBN10:

    0814470270

  • Format: Paperback
  • Copyright: 1998-11-09
  • Publisher: Amacom Books
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Supplemental Materials

What is included with this book?

Summary

Reassuring advice & real-world skills for everyone faced with the challenge of becoming a supervisor.

Author Biography

WILLIAM A. SALMON (Woodbury, CT) is a management consultant and writer. Formerly an executive at Girard Bank (Mellon Bank East) and W. K. Gray & Associates, he is the author of several books, audio and video programs, and articles on management and training.

Table of Contents

Introduction: The Role of a Supervisor 1(8)
1 The Challenge of Being a Supervisor
9(13)
2 Understanding What's Expected of You
22(17)
3 Learning Written and Unwritten Rules
39(18)
4 Motivation: Getting Commitment From Others
57(17)
5 Setting Goals and Priorities
74(19)
6 Communication
93(16)
7 Delegation
109(18)
8 Decision Making
127(18)
9 Problem Solving
145(21)
10 Coaching and Feedback
166(23)
11 Performance Appraisal and Development
189(25)
12 Conducting Effective Meetings
214(18)
13 Evaluating and Managing Your Own Performance
232(11)
Index 243

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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