New Ways of Doing Business

by Abramson, Mark A.; Kieffaber, Ann M.; Bartkowski, John P.; Bryner, Gary C.; Callahan, John J.; Cohen, Steven; Eimicke, William; Hula, Richard C.; Johnston, Jocelyn M.; Laurent, Anne; Mitchell, Jerry; Regis, Helen A.; Romzek. Dennis A. Rondinelli, Barbara

• ISBN13: 9780742533592
• ISBN10: 074253359X
• Format: Hardcover
• Copyright: 2003-08-04
• Publisher: Rowman & Littlefield Publishers

Summary

In their introduction, the editors of New Ways of Doing Business assert that in retrospect, it will be apparent that today's government, that of the early years of the 21st century, was undergoing its most significant transformation since the decade of the 1930's when direct government-delivered services grew significantly as part of the New Deal. This newest volume in the IBM Endowment for the Business of Government series is an invaluable guide to navigating the sometimes controversial changes taking place in the internal operations of government, the delivery of services to citizens, and the delivery of environmental programs.

Table of Contents

Chapter One: Toward Government of the Future: New Ways of Doing Business	1	(10)
by Mark A. Abramson and Ann M. Kieffaber
Introduction
Changing the Internal Operations of Government
Changing the External Delivery of Services to Citizens
Changing the Delivery of Environmental Programs
Looking to the Future
Endnotes
Part I: Changing the Internal Operations of Government	11	(72)
Chapter Two: Entrepreneurial Government: Bureaucrats as Business people	13	(36)
by Anne Laurent
Preface
Introduction
Entrepreneurs: Case Studies
The Challenge of Running Entrepreneurial Organizations
The Costs of Success
Lessons Learned
For Additional Information
Chapter Three: Franchise Funds in the Federal Government: Ending the Monopoly in Service Provision	49	(34)
by John J. Callahan
Introduction
Franchise Funds: Legislative Origins
Franchise Fund Pilots: An Overview
Franchise Funds: Two Case Studies
Franchise Funds: Criteria for Evaluation Recommendations
Postscript
Endnotes
Bibliography
Part II: Changing the Delivery of Services	83	(166)
Chapter Four: The Use of the Internet in Government Service Delivery	85	(36)
by Steven Cohen and William Eimicke
Introduction
A Checklist for Using the Internet to Deliver Services
The Case Studies
Conclusions and Recommendations
Endnotes
Bibliography
Chapter Five: Implementing State Contracts for Social Services: An Assessment of the Kansas Experience	121	(42)
by Jocelyn M. Johnston and Barbara S. Romzek
Introduction
The Contracting Process
The Kansas Experience
Study Findings
Recommendations
Postscript
Appendix: Research Method
Endnotes
Bibliography
Chapter Six: Religious Organizations, Anti-Poverty Relief, and Charitable Choice: A Feasibility Study of Faith-Based Welfare Reform in Mississippi	163	(54)
by John P. Bartkowski and Helen A. Regis
Introduction
Study Findings
Lessons Learned
Recommendations
Postscript
Appendix I: Profile of Sampled Religious Communities
Appendix II: Pre-Interview Survey Administered to Religious Leaders
Appendix II: Interview Questionnaire for Religious Leaders Endnotes
Bibliography
Chapter Seven: Business Improvement Districts and Innovative Service Delivery	217	(32)
by Jerry Mitchell
Introduction
Methodology
Study Findings
Recommendations
The Future of BIDS Postscript
Appendix: BID Management Survey
Endnotes
Part III: Transforming the Delivery of Environmental Programs	249	(100)
Chapter Eight: An Assessment of Brownfield Redevelopment Policies: The Michigan Experience	251	(28)
by Richard C. Hula
Introduction
The Michigan Experience
Implementing Michigan's Brownfield Program
Recommendations
Continuing Policy Dilemmas
Concluding Thoughts
Postscript
Endnotes
Bibliography
Chapter Nine: Rethinking U.S. Environmental Protection Policy: Management Challenges for the Bush Administration	279	(40)
by Dennis A. Rondinelli
Introduction
Study Findings
Recommendations and Conclusions
Postscript
Endnotes
Chapter Ten: New Tools for Improving Government Regulation: An Assessment of Emissions Trading and Other Market-Based Regulatory Tools	319	(30)
by Gary C. Bryner
Introduction
Study Findings
Conclusions and Recommendations
Postscript
Appendix: State Emissions Trading Programs
Endnotes
About the Contributors	349	(8)
About the IBM Endowment for The Business of Government	357