Next Generation Business Handbook New Strategies from Tomorrow's Thought Leaders

by Chowdhury, Subir

• ISBN13: 9780471669968
• ISBN10: 0471669962
• Edition: 1st
• Format: Hardcover
• Copyright: 2004-10-04
• Publisher: Wiley

Summary

Next Generation Business Handbook offers strategies for the next generation of business success from the best business schools around the world. * Presents fresh ideas from the young, up-and-coming business thinkers and experts from the world's best business schools. * Coverage of topics like career imprinting and operating in a virtual workspace that are receiving increased attention in organizations. * Organized around Chowdhury's "next generation business model."

Author Biography

SUBIR CHOWDHURY is Chairman and CEO of ASI Consulting Group–the world leader on Six Sigma and quality leadership implementation consulting and training. As one of the world’s foremost authorities in helping leaders achieve positive and measurable results in business process improvement, Chowdhury’s clients include global Fortune 100 companies as well as small organizations in both the public and private sectors. Hailed by the New York Times as a "leading quality expert," Chowdhury is the author of eleven books, including the international bestseller The Power of Six Sigma, which has been translated in more than twenty languages and has sold more than a million copies.

Table of Contents

Preface.

Acknowledgments.

SECTION I: LEADERSHIP.

Introduction.

PART ONE: LEADERSHIP AND THE BUSINESS ENVIRONMENT.

1. The Effective Leader.

2. Leading by Leveraging Your Organization's Culture.

3. The Role of Leadership in Innovation.

4. Destructive Self-Confidence: Why Do Some Leaders Go Wrong?.

PART TWO: LEADERSHIP AND LEARNING.

5. Leading by Analogy.

6. Career Imprinting and Leadership Development.

PART THREE: LEADERSHIP AND EMPLOYEES.

7. Leading by Doing.

8. Leadership for High Performance.

9. Management of Leadership Images.

PART FOUR: LEADERSHIP AND THE WORKPLACE.

10. Leadership in the Virtual Workplace.

11. Leadership in a Branded World.

12. Managing a Self-Managed Team.

13. The Merchandising of Leadership.

SECTION II: STRATEGY.

Introduction.

PART ONE: STRATEGIES FOR COMPETITIVE ADVANTAGE.

14. Quality Strategy.

15. Competing on Social Capabilities.

16. Dynamics of Competitive Interaction.

17. Strategic Advantage and the Dynamics of Organizational Competence.

PART TWO: STRATEGIC PLANNING AND RENEWAL.

18. To plan or Not to Plan?.

19. Mastering Strategic Renewal.

PART THREE: STRATEGIES IN THE NETWORK ECONOMY.

20. Value Creation in the Networked Economy.

21. Global Strategy in an Internet Era.

PART FOUR: STRATEGIES FOR BUSINESS EXPANSION.

22. Symbiosis or Parasitism.

23. Globalization and Management Attention.

PART FIVE: STRATEGIES FOR NON-PROFIT ORGANIZATIONS.

24. Strategy Dynamics for Non-Profit Organizations.

SECTION III: CUSTOMER MANAGEMENT.

Introduction.

PART ONE: RELATING TO THE CUSTOMER.

25.  Understanding Customer Needs.

26. Strengthening Customer Relationships.

27. Building Customer Interface.

28. Avoiding Traps on Customer Relations.

29. Customer Relations Online.

PART TWO: EXPERIENCE WITH THE CUSTOMER.

30. Customer Experience.

31. Coping with Critical Criticism.

32. Growing Pains.

33. Persuading with Emotions.

PART THREE: MANAGING THE CUSTOMER .

34. Strategic Customer Management.

35. Designing Supply and Distribution Channels.

36. Managing Global Customers.

SECTION IV: ENTREPRENEURSHIP.

Introduction One.

Introduction Two.

PART ONE: ENTREPRENEURIAL BEHAVIOR.

37. The Effective Entrepreneur.

38. Entrepreneurial Opportunities.

39. Nature of Entrepreneurship.

PART TWO: ENTREPRENEURSHIP AND FINANCE.

40. New-Venture Finance.

41. Untangling Service-for-Equity Arrangements.

42. Business Planning .

PART THREE: ENTREPRENEURSHIP AND STRATEGY.

43. Playing Entrepreneurial Judo.

44. Success for New Ventures.

PART FOUR: ENTREPRENEURIAL MANAGEMENT.

45. Entrepreneurial Mindset in Multinational Corporation.

46. Sustaining Rapid Growth.

PART FIVE: ENTREPRENEURSHIP AND ECONOMICS.

47. Income Disparity and Entrepreneurship.

SECTION V. PEOPLE MANAGEMENT.

Introduction.

PART ONE: PEOPLE-MANAGEMENT STRATEGY.

48. Talent-Management System.

49. Living Strategy.

50. Changing Foundations of People Management.

PART TWO: HR MANAGEMENT.

51. Returning Human to HR Management.

52. Change Management and HR Practices.

53. What Really Matters in HR Management?.

PART THREE: PEOPLE AND ORGANIZATION.

54. The Four Thrusts Driving Corporate Renewal.

55. Creating the Family-Friendly Organization.

56. Transforming the Process of Staffing Toward Innovation.

57. How Old You Are May Depend On Where You Work.

58. Tomorrow's Global Workforce.

SECTION VI: NETWORKED BUSINESS.

Introduction.

PART ONE: ORGANIZATIONS IN NETWORK ERA .

59. The Power of Networked Business.

60. Managing Networked Organizations.

61. Beyond "Synergies".

62. From Extended Enterprise to Orchestrating a Team of Companies.

63. Digital Networked Business.

PART TWO: NETWORK STRATEGY.

64. Strategic Connections.

65. Technological Mediation as Strategy.

66. Seamless IT Alignment.

67. Seizing the Value of Online Auctions.

68. Building a Platform for E-Business.

Notes.

Acknowledgments.

About the Leaders.

About the Next Generation Business Thinkers.

Author Index..

Subject Index.