Your all-inclusive guide to all the latest technologiesProviding you with a better understanding of the latest technologies, including Cloud Computing, Software as a Service, Service-Oriented Architecture (SOA), Open Source, Mobile Computing, Social Networking, and Business Intelligence, The Next Wave of Technologies: Opportunities from Chaos helps you know which questions to ask when considering if a specific technology is right for your organization. Demystifies powerful but largely misunderstood technologies Explains how each technology works Provides key guidance on determining if a particular technology is right for your organization Contains contributions from experts on Cloud Computing, Service-Oriented Architecture (SOA), Software as a Service (SaaS), Open Source, Mobile Technologies, Enterprise Risk Management, Social Media, Business Intelligence, and moreMore of a management text than a technical guide, the book is designed to help your organization better understand these exciting new technologies and their potential impact. The Next Wave of Technologies: Opportunities from Chaos will help you determine if your organization is ready for a specific technology, how to prepare for its successful adoption, how to measure success, and the key risks and red flags to recognize.

PHIL SIMON is a recognized business technology expert and independent consultant. He is the author of Why New Systems Fail, a critically acclaimed book about IT management. He consults, speaks, and regularly contributes to a number of different technology-oriented sites. Phil holds degrees from Carnegie Mellon University and Cornell University. You can find out more about Phil by visiting his site: www.philsimonsystems.com.

Foreword
Preface
Acknowledgments
About the Contributors
Introduction, Background, and Definitions
The Changing Landscapes of Business and Technology
Introduction
Enterprise 2.0: What's in a Name, Anyway?
Understanding the Caution
Electronic Health Records (EHR): A Case in Point
Summary
How the Game Has Changed
Introduction
The Typical Enterprise 1.0 Project
Comparing Enterprise 1.0 and 2.0 Projects
Three Requirements to Successful Enterprise 2.0 Projects
Scopes, Scales, and Reaches
Unstructured Development and Alternatives to the Waterfall
Summary
Next Steps
The Role of IT in an Enterprise 2.0 World
Introduction
Collins' Model
IT's Traditional Charter
Considerations
Three Viewpoints
The Changing Role of the CIO
Summary
Next Steps
Architecture, Software Development, and Frameworks
Cloud Computing
A Brief History of Cloud Computing
Consumers and Small Office Home Office (SOHO) versus the Enterprise
A Cloud of One's Own
What is a Cloud?
Definitions of Cloud Computing
Cloud Manifesto
Cloud Architecture
The Private Cloud: When Is a Cloud Not a Cloud?
Cloud Economics
Vendor Strategies
Customer Strategies
Standards and Interoperability
Security
The Future of Clouds
Summary
Next Steps
Open Source: The War That Both Sides Won
Introduction
A New Geography for Software
When UNIX Walked the Earth
Co-Opted by the System
What Is Open Source?
The Costs of Free Software
Is it a Virus? Legal Risks to Using Open Source
The New Green
The Future of Open Source
Summary
Next Steps
Software as a Service (SaaS)
Introduction
Nothing's New: SaaS' Historical Precedents
What's Different This Time?
Customer Expectations
Challenges and Choices
Summary
Next Steps
Service-Oriented Architecture
Introduction
What is Service-Oriented Architecture?
Business Benefits of SOA
Technical Benefits of SOA
Essentials of SOA
SOA in Practice
Lessons Learned
Best Practices
Summary
Next Steps
Managing Mobile Business
Introduction
An Introduction to Mobility
The Mobile Enterprise
Risks and Considerations
Business Expectations from Mobile Technologies
The Mobile Enterprise Transition Framework
Phases of Mobile Enterprise Transition
Business Value of Mobile Technologies
Metrics
Mobile Organizational Structures
Mobile Content and Services
Mobile Business Application Considerations
Balancing Personal Services with Privacy
Summary
Next Steps
Social Networking
Introduction
Why Social Networking and Why Not Just Use the Public Forums?
Benefits of Social Networking
Impediments, Solutions, and Resolutions to Progress
Examples of Social Networking Tools
Summary
Next Steps
Data, Information, and Knowledge
Enterprise Search and Retrieval
Introduction
What Is ESR?
Search and Information Architecture
The Business Case for ESR
Total Cost of Ownership
Forms of ESR Deployment
ESR in Action
Best Practices
Summary
Next Steps
Enterprise 2.0 Business Intelligence
What Is Business Intelligence and Why Do We Need It?
BI 2.0
Measuring BI Maturity
BI Challenges
The Data Warehouse
Key Factors
Recent BI Trends
Too Much BI?
Summary
Next Steps
Master Data Management
Introduction
The State of the Union
The Business Case for Master Data Management
MDM Approaches and Architectures
Selecting the Right MDM Approach
MDM Services and Components
Summary
Next Steps
Procurement in Chaos
Introduction
Does Procure-to-Pay Matter?
What Is Procure-to-Pay Automation?
Benefiting from P2P Automation
Procure-to-Pay Leadership
Automation Risks and Challenges
Leveraging your ERP
Technology Overview
Vendor Portals
Summary: Rethinking Procurement
Next Steps
Management and Deployment
Agile Software Development
Introduction
Limitations of the Waterfall Method of Software Development
Benefits of Agile Methods
Alternative Engineering Models
Agile Process in a Nutshell
The Agile Landscape
The Benefits of Simplicity
The Manager's Perspective
Limitations of Agile
Achieving Enterprise Agility
Summary
Next Steps
Enterprise Risk Management
The High-Risk Society
Information Technology and the High-Risk Society
Enterprise Risk Management Overview
ERM and IT
ERM, Innovation, and Entrepreneurship
Who Owns ERM?
Who Is Doing ERM?
The Limits of ERM
Summary
Next Steps: Are You Ready for ERM?
Implementing Open Source Software
Introduction
A Different Software Model
Getting into Open Source
OS and Digital Presence
OS and Managing Your Business
Appearances Can Be Deceiving
Product Development Agility
Support
Product Types
Crowdsourcing
Niche Markets
Summary
Next Steps
Global Engineering
Introduction
Distributed Teams: An Integral Part of Enterprise 2.0
Room for Improvement
Preconditions and Reasons for Distributing Technology Projects
Drivers of Global IT
Why International Distributed Projects Sometimes Fail
Global Engineering 2.0
Summary
Next Steps
Enterprise 2.0 IT Project Failure
Introduction
Enterprise 2.0: An Evolving Concept
Understanding Traditional IT Failure
Enterprise 2.0 Failure
Reasons Enterprise 2.0 Projects Fail
Case Study: Social CRM
Preventing Failure through Measurement
Summary
Next Steps
Readying the Troops for Battle
Introduction
Know Your Organization's Limitations from the Get-Go
Insist on Maximum Collaboration with External Parties
Bridge the Gap between Functional and Technical End Users
Prepare for Sudden, Unexpected Growth
Recommit to Employee Training
Embrace Uncertainty to Foster Innovation
Flip the Switch: Reverse Mentoring
Summary
Next Steps
Sustainability and Green IT
Introduction
Growing Impact on Organizations
The Green Fad
Organizational Response to Sustainability
The Future of Green IT
Summary
Next Steps
Conclusion
Finding Opportunity in Chaos
Introduction
Summary of Book
Where Are We Now?
Enterprise 2.0 Drivers
Where Are We Going?
Bibliography
About the Author
Index
Table of Contents provided by Publisher. All Rights Reserved.

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