The Nonprofit Handbook, 3rd Edition, set (includes Management and Fund Raising)

by Connors, Tracy D.; Greenfield, James M.

• ISBN13: 9780471415251
• ISBN10: 0471415251
• Edition: 3rd
• Format: Hardcover
• Copyright: 2001-03-26
• Publisher: Wiley

Summary

Set Includes ISBN: 9780471397991 The Nonprofit Handbook: Management, 3rd Edition and ISBN: 9780471403043 The Nonprofit Handbook: Fund Raising (AFP/Wiley Fund Development Series), 3rd Edition.

Author Biography

TRACY DANIEL CONNORS is President of the BelleAire Institute, a management communications and publishing organization. He is also the editor of The Nonprofit Management Handbook: Operating Policies and Procedures, The Nonprofit Organization Handbook, and Financial Management for Nonprofit Organizations.

Table of Contents

Part I Effectiveness	1	(385)
Valid purpose continually adjusted to surroundings and context to accomplish the customer-focused mission...includes:
Management Environment
Examines the organization's strategy development process, including strategic objectives, action plans, and related human resource plans that strengthen organizational performance and self-sustaining position.
Developing the organization's strategy deployment process, including key short-term and longer-term action plans.
Customer, Client, and Public Service Focus
Determining and targeting customer, client groups, and / or market segments.
Determining and projecting key client / customer requirements and their relative importance / value to customers in terms of marketing, service planning, and delivery.
Determining customer satisfaction and building relationships, including processes, measurements, and data used to determine client satisfaction and how to incorporate this information into strategic decision making.
Public Service Provider (Business) Results
Determining and influencing current levels and trends of customer / client satisfaction and key measures and / or indicators of service performance.
Management Environment
The Self-Renewing Organization	3	(43)
Tracy Daniel Connors
Management Context of Nonprofit Organizations in the New Millennium: Diversity, Quality, Technology, Global Environment, and Ethics	46	(19)
Joseph E. Champoux
Change Leadership or Change Management?	65	(19)
Jon Van Til
David A. Pettrone Swalve
A Hundred-Year Horizon: Considering Sustainable Development in the Nonprofit Sector	84	(11)
Keith Seel
Lessons in Strategic Plan Implementation	95	(13)
Marci Bernstein Lu
Christine Lucas
Valerie Raines
John A. Yankey
Effective Operating and Management Strategies
Governance Framework for Collaborations and Mergers	108	(20)
Suzanne C. Feeney
Marketing & Communications
Marketing	128	(34)
Eugene M. Johnson
M. Venkatesan
Management Implications and Opportunities of Global Communications: ``Hakken-Kraks Howl'' and Global Dot Com: Storm, Norm, Form	162	(16)
Janet Poley
Distance Learning for Nonprofit Organizations: Getting Started	178	(21)
Janet Poley
Internet Strategy for Nonprofits	199	(24)
Marlene Fox-MacIntyre
Nonprofit Success on the Internet: Creating an Effective Online Presence	223	(21)
Michael Stein
Strategic Media Relations	244	(7)
Eileen M. Wirth
Contingency and Emergency Public Affairs	251	(16)
Richard L. Thompson
Information Management
Strategic Planning for Information Systems	267	(23)
E. Brian Peach
Richie Platt
Technology
Emergent Technology and the Nonprofit Organization	290	(12)
Elizabeth Power
Adam C. Hart Jr.
Building a Knowledge Marketplace: Best Practices to Create Learning Value in Cyberspace	302	(17)
Janet Poley
Technology and Strategy for Organizational Effectiveness	319	(29)
Marc S. Osten
Public Service Provider Results
Managing Organizational Growth	348	(37)
Carolyn J. Curran
Part II Efficiency	385	(192)
Perform well and economically, with reduced waste of time, energy, and materials through efficient resource development, process improvement, and resource conservation...includes:
Process Management
Developing and delivering services that meet changing client / market requirements.
Incorporating new technology into services and systems that improve customer satisfaction and / or efficiency.
Assessing, designing, and improving processes that maximize quality, transfer of learning, cost control, productivity, and other efficiency / effectiveness factors.
Information and Analysis
Designing and installing performance measurement systems that help leaders understand, align, and improve organizational performance at all levels and throughout the organization.
Selecting measures and indicators that track organizational performance.
Linking results of organizational-level analysis to client services delivery and other public service goals.
Revenue Generation
Fund-Raising Management	386	(46)
James M. Greenfield
Nonprofit Organizations as Entrepreneurs	432	(11)
Ruthie G. Reynolds
Commercial Ventures: Opportunities and Risks for Nonprofit Organizations	443	(29)
Keith Seel
Financial Management
Accounting	472	(26)
Richard F. Larkin
Budgeting Considerations	498	(25)
Ruthie G. Reynolds
Unrelated Business Income	523	(54)
Jody Blazek
Part III Evolutionary Environment	577	(345)
Creating and sustaining an organizational environment able to adapt to changing conditions, manage change effectively, transition to new states, and turn in new directions---in short, to constantly evolve...includes:
Leadership
Setting, communicating, and deploying organizational values and expectations.
How senior leaders use organizational performance to improve effectiveness throughout the organization.
Human Resource Focus
Encouraging and motivating staff and volunteers to develop and use their full potential.
Designing, organizing, and managing jobs and services to enhance cooperation, collaboration, individual initiative, innovation, and flexibility.
Staff and volunteer performance management approaches that support high performance.
Recruiting, orienting, and training staff and volunteers using key performance requirements, diversity, and fair work practices.
Education and training approaches that achieve organizational objectives; build staff / volunteer knowledge, skills, and capabilities; and contribute to improved performance.
Creating and sustaining an organizational environment that contributes to the well-being, satisfaction, and motivation of all staff and volunteers.
Values
Ethics and Values in the Nonprofit Organization	579	(31)
Milena M. Meneghetti
Keith Seel
Leadership
Leadership and the Self-Renewing Organization	610	(14)
Joseph E. Champoux
Shared Leadership: Relationship Management to Improve Nonprofit Organization Effectiveness	624	(18)
Craig L. Pearce
Monica L. Perry
Henry P. Sims Jr.
Governance---Creating Capable Leadership in the Nonprofit Sector	642	(21)
Keith Seel
M. Michelle Regel
Milena M. Meneghetti
Self-Managed Teams in the Self-Renewing Organization	663	(21)
Henry P. Sims Jr.
Charles C. Manz
Human Resource Development and Management Board of Directors
Board of Directors: Strategic Vision	684	(21)
Jeffrey L. Brudney
Strategic Education Planning: An Executive Leadership Tool	705	(11)
Suzanne J. Lulewicz
Coping with Change: A Primer for Developing Human Resources	716	(10)
Elizabeth Power
Professional Staff
Employment-Related Benefits	726	(25)
Sally A. Zinno
Corps of Volunteers
Volunteer Management	751	(34)
Jeanne H. Bradner
Policies for Volunteer Programs	785	(30)
Linda L. Graff
Risk Management in Volunteer Programs	815	(19)
Linda L. Graff
Episodic Volunteering	834	(18)
Nancy Macduff
Volunteer Screening	852	(26)
Linda L. Graff
Volunteer and Staff Relations	878	(15)
Nancy Macduff
Legal & Regulatory
Law and Taxation	893	(29)
Bruce R. Hopkins
Index	922