Novell ZENworks for Servers 3 Administrator's Handbook

by Dayley, Brad

• ISBN13: 9780789729866
• ISBN10: 0789729865
• Edition: 1st
• Format: Paperback
• Copyright: 2003-04-10
• Publisher: Novell Press

Summary

- Written by Novell " insiders " bringing years of experience with the product. - Reviewed by the Novell ZENworks teams for technical accuracy. - Provides steps to set-up and use advanced features of ZENworks for Servers 3.

Author Biography

Ron Tanner is the Novell ZENworks product manager.

Table of Contents

Introduction to ZENworks for Servers 3	p. 1
What Is the Purpose of ZENworks for Servers 3?	p. 1
Server Management Through Policies	p. 1
Tiered Electronic Distribution	p. 2
Server Software Packages	p. 3
SNMP Services	p. 3
Alarm Management Services	p. 4
Server Inventory and Trending	p. 4
iManage Interface	p. 4
Common Management Console	p. 4
What Is the Relationship Between ZENworks for Desktops and ZENworks for Servers 3?	p. 5
What Are the Benefits of Using ZENworks for Servers 3?	p. 5
Installing ZENworks for Servers 3	p. 7
Planning for ZENworks for Servers 3 Deployment	p. 7
Preparing a Network Map	p. 7
Planning for Management and Monitoring Services	p. 8
Planning for Policy-Enabled Server Management	p. 9
Verifying Installation Prerequisites on Your Servers	p. 11
Policy-Enabled Server Management Web Management Requirements	p. 14
Prerequisite Checklist	p. 17
Installing ZENworks for Servers 3	p. 18
Understanding What Is Placed on Your Servers	p. 19
Management and Monitoring Services	p. 19
Management Site Services	p. 19
Server Management	p. 21
Traffic Analysis	p. 21
Inventory Management	p. 22
Remote Management	p. 22
ConsoleOne Snap-ins	p. 22
Policy-Enabled Server Management Services	p. 23
Server Policies and Packages	p. 23
Remote Web Console	p. 24
ConsoleOne Snap-ins	p. 24
Tiered Electronic Distribution	p. 25
Setting Up ZENworks for Servers 3 in Your Tree	p. 27
Understanding General ZENworks for Servers 3 Architecture	p. 27
Learning about ZENworks for Servers 3 Objects	p. 27
Existing Objects Modified in the Tree	p. 30
Discussing Policy Packages and Policies	p. 31
Starting Up ZENworks for Servers 3 in Your Network	p. 31
Starting Up Management and Monitoring Services	p. 32
Starting Up Policy-Enabled Server Management Services	p. 33
Setting Up Server Policies	p. 35
Discussing ZENworks for Servers 3 Policies	p. 35
Understanding Platform-Specific Policies	p. 36
Plural Versus Cumulative Policies	p. 37
Setting Up a Distributed Policy Package	p. 37
Setting Up a Container Policy Package	p. 39
Introducing the Policies Page	p. 39
Understanding the Associations Property Page	p. 40
Defining the NDS Rights Property Pages	p. 41
Looking at the Other Property Page	p. 44
Using the Rights to Files and Folders Property Page	p. 45
Setting Up a Service Location Policy Package	p. 45
Explaining the Policies Property Page	p. 47
Understanding the Associations Property Page	p. 48
Setting Up a Server Policy Package	p. 48
Creating a Server Policy Package	p. 48
Setting Up the Policies Property Page	p. 49
Setting Up a Container Policy Package--Search Policy	p. 54
Looking at the Search Level Page	p. 55
Describing the Search Order Page	p. 57
Understanding the Refresh Interval Page	p. 57
Setting Up a Service Location Policy Package--The SMTP Host Policy	p. 58
Setting Up a Service Location Policy Package--The SNMP Trap Targets Policy	p. 59
Setting Up a Service Location Policy Package--The Tiered Electronic Distribution Policy	p. 60
Understanding the Settings Policy Page	p. 61
Defining the Messaging Property Page	p. 62
Learning About the Variables Property Pages	p. 65
Looking at the Schedule Property Page	p. 66
Setting Up a Service Location Policy Package--The ZENworks Database Policy	p. 68
Setting Up the Server Policy Package--The NetWare Set Parameters Policy	p. 70
Setting Up the Server Policy Package--The Scheduled Down Policy	p. 72
Setting Up the Server Policy Package--The Scheduled Load/Unload Policy	p. 74
Setting Up the Server Policy Package--The Server Down Process	p. 75
Describing the Down Procedure Page	p. 76
Discussing the Ordered Unload Page	p. 77
Looking at the Reporting Page	p. 78
Introducing the Broadcast Message Page	p. 79
About the Targeted Messages Page	p. 80
Exploring the Conditions Page	p. 82
Setting Up the Server Policy Package--The Server Scripts Policy	p. 83
Setting Up the Server Policy Package--The SNMP Community Strings	p. 85
Setting Up the Server Policy Package--The Text File Changes Policy	p. 88
Prepend to File	p. 90
Append to File	p. 90
Search File	p. 90
Policy Schedule Page	p. 92
Setting Up the Server Policy Package--ZENworks for Servers	p. 93
Adding Users to the List	p. 94
Discussing the Configuration Page	p. 95
Introducing the ZENworks for Servers Port Configuration Page	p. 96
Setting Up the Server Policy Package--The Copy Files Policy	p. 97
Setting Up Tiered Electronic Distribution	p. 101
Understanding the General Architecture for TED	p. 101
Introducing the Components	p. 101
eDirectory Objects	p. 103
Discussing TED Configuration in Your Network	p. 105
Examining a Simple Layout	p. 105
Looking at a Complex Layout	p. 107
Looking at a Tree Spanning Layout	p. 111
Examining Capacities and Restrictions	p. 112
Configuring TED Systems	p. 114
Construction of a Routing Hierarchy	p. 114
Designing Distribution Routes	p. 115
Scheduler Interactions	p. 116
About the TED Distributor	p. 118
Introducing the Settings Property Page	p. 118
Looking at the Messaging Property Page	p. 120
Introducing the Distributions Property Page	p. 123
About the Routing Hierarchy Property Page	p. 123
About the Schedule Property Page	p. 126
NDS Rights Property Pages	p. 129
About the Other Property Page	p. 133
Discussing the Parent Subscriber	p. 134
Discussing the TED Subscriber	p. 134
About the Settings Property Page	p. 136
Focusing on the Messaging Property Page	p. 138
Thinking About the Channels Property Page	p. 141
About the Extract Schedule Property Page	p. 141
Variables Property Pages	p. 144
External Subscriber	p. 145
About the General Property Page	p. 147
Discussing the Channels Property Page	p. 147
Looking at the Network Address Property Page	p. 147
About TED Distribution	p. 148
Looking at the General Property Page	p. 149
About the Channels Property Page	p. 151
Looking at the Agent Property Page	p. 152
Looking at the Schedule	p. 153
About Manual Distribution	p. 155
About TED Agents	p. 158
About the Desktop Application Agent	p. 158
The HTTP Agent	p. 160
The FTP Agent	p. 160
The Server Software Package Agent	p. 161
Discussing the Policy Package Agent	p. 162
Discussing the RPM Agent	p. 163
Discussing the File Agent	p. 163
About the TED Channel	p. 166
Discussing the Settings Property Page	p. 167
Looking at the Distributions Property Page	p. 167
About the Subscribers Property Page	p. 168
About the Schedule Property Page	p. 168
ZENworks for Servers Web-Based Management	p. 168
Understanding and Creating Server Software Packages	p. 169
Understanding Server Software Packages	p. 169
About Installation Requirements	p. 170
Focusing on .SPK and .CPK Files	p. 170
Rollback	p. 171
Creating and Managing .SPK Files in ConsoleOne	p. 171
Discussing Installation Failures	p. 172
Creating a Server Software Package	p. 172
Creating a New Server Software Package	p. 173
About Package Management	p. 174
Managing Components	p. 180
Compiling the Software Package	p. 194
Installing a Server Software Package on the Target Server	p. 195
Sending the File with TED	p. 195
Copying the File Manually	p. 196
Updating Server Software Packages	p. 196
Understanding ZENworks for Servers 3 Management Services	p. 197
Understanding ZENworks for Servers Management Components	p. 197
Introducing Management Site Services	p. 198
About Server Management	p. 202
Analyzing Traffic	p. 203
Information About Remote Control	p. 203
Viewing the Server Inventory	p. 204
About the Management Cosole	p. 204
Navigating the ZENworks for Servers 3 Namespace	p. 204
Planning Your Network Management Services	p. 213
Defining Management Groups and Needs	p. 213
Planning Your Network Management Strategy	p. 213
Configuring Your Network	p. 214
Defining Administration Roles	p. 216
Preparing and Using ZENworks for Servers 3 Network Discovery	p. 219
Understanding Network Discovery	p. 219
Understanding the Discovery Components	p. 219
Understanding the Discovery Process	p. 223
Understanding What Is Discovered	p. 224
Using Network Discovery	p. 226
Starting and Stopping Network Discovery	p. 226
Checking the Status of the Initial Discovery	p. 227
Changing the Default Configuration	p. 229
Checking the Results of a Network Discovery	p. 234
Using the Atlas	p. 235
Accessing the Atlas	p. 236
Assigning Management Roles to the Atlas	p. 238
Using Unified Views	p. 238
Using the Atlas to Troubleshoot	p. 241
Using Atlas Manager Command-Line Options	p. 241
Using the Database Object Editor	p. 241
Using ZENworks for Servers 3 Traffic Analysis	p. 247
Understanding LAN Traffic Analysis	p. 247
Understanding LAN Traffic Components	p. 248
Understanding Communication Between Components	p. 249
Understanding Agent Functionality	p. 249
Setting Up LAN Traffic Analysis	p. 253
Creating a Baseline Document	p. 253
Selecting the Preferred RMON Agent	p. 254
Setting Up SNMP Parameters	p. 256
Analyzing Network Traffic	p. 257
Analyzing Traffic on Network Segments	p. 257
Analyzing Traffic on Nodes Connected to a Segment	p. 264
Capturing Packets from the Network	p. 269
Analyzing Captured Packets	p. 272
Analyzing Protocol Traffic	p. 276
Analyzing Switch Traffic	p. 278
Setting up ZENworks for Servers 3 Traffic Analysis Agents	p. 280
Setting Up the Traffic Analysis Agents for NetWare	p. 280
Setting Up the Traffic Analysis Agents for NT/2000	p. 283
Using ZENworks for Servers 3 Alarm Management	p. 287
Understanding Alarm Management Components	p. 288
About the SNMP Trap Receiver	p. 288
Discussing the SNMP Trap Forwarder	p. 288
Understanding the SNMP Trap Injector	p. 288
About the Alarm Injector	p. 288
Discussing the Three Types of Alarm Processors	p. 289
Understanding the Alarm Manager Database	p. 289
Information About Database Archivers	p. 290
Discussing Alarm Viewers	p. 290
Managing ZENworks for Servers 3 Alarms	p. 291
Enabling and Disabling Alarms	p. 291
Understanding Alarm Indicators	p. 292
Working with Alarm Views	p. 293
Managing Alarms	p. 302
Setting Alarm Actions	p. 303
Deleting Alarms	p. 310
Using ZENworks for Servers 3 Monitoring Services	p. 313
Monitoring Services on Target Nodes	p. 313
Setting Up Monitoring Services on Monitored Nodes	p. 318
Using ZENworks for Servers 3 Server Management	p. 321
Using ZENworks for Servers 3--SMNP Agents to Manage Servers	p. 321
Understanding SNMP-Based Server Management	p. 321
Discussing the ZENworks for Servers 3 Management Views	p. 322
Planning Server Management	p. 323
Displaying Server Configuration Information	p. 325
Showing Server Summary Data	p. 327
Viewing Trend Data	p. 329
Displaying the Legend	p. 330
Managing Trend Samplings	p. 333
Configuring Server Parameters	p. 336
Executing Server Commands	p. 337
Managing Remote Servers	p. 338
Optimizing Server Management	p. 341
Using ZENworks for Servers 3 Server Inventory	p. 347
Understanding Server Inventory Components	p. 347
Understanding the Scanning Process	p. 349
Setting Up Server Inventory	p. 350
Making the Most of ZENworks for Servers 3 Reporting	p. 359
Reading ZENworks for Servers 3 Reports	p. 359
Understanding Server Inventory Reports	p. 360
Analyzing Topology Reports	p. 363
Understanding Network Health Reports	p. 365
Appreciating Tiered Electronic Distribution Reports	p. 371
Using ZENworks for Servers 3 Reports	p. 372
Generating Server Inventory Reports	p. 372
Creating Topology Reports	p. 376
Generating Network Health Reports	p. 377
Using Tiered Electronic Distribution Reports	p. 385
Using ZENworks for Servers 3 Web-Based Management	p. 391
Accessing the ZENworks for Servers 3 Web-Based Management Role	p. 391
Administering TED Objects	p. 393
Creating TED Objects	p. 394
Editing TED Objects	p. 395
Deleting TED Objects	p. 397
Monitoring TED Distributions	p. 397
Using the Remote Web Console Tool	p. 399
Monitoring Policy/Package Agents from the Remote Web Console	p. 400
Monitoring Tiered Electronic Distribution Agents from the Remote Web Console	p. 402
Troubleshooting ZENworks for Servers 3	p. 407
Troubleshooting Policy and Distribution Services	p. 407
Reviewing Server and Agent Object Associations	p. 407
Subscriber May Timeout with Patching	p. 408
Distributor Sends Only to Concurrent Connections	p. 408
ZENworks for Servers 3 Policy Engine and Distributor State Cannot Find Database	p. 409
Extraction Fails on Subscriber Because Files Not Found	p. 409
Troubleshooting Traffic Analysis	p. 410
Verifying LAN Traffic Agents Are Loaded on Devices	p. 410
Verifying RMON Agent Settings	p. 410
Verifying Settings in the LANZ.NCF File	p. 410
Verifying Settings in the LANZCON Utility	p. 411
Additional Debugging Tips	p. 411
Troubleshooting Alarm Management	p. 413
Verifying SNMP Agents Are Loaded on Devices	p. 413
Verifying Status of Alarm Manager Database	p. 413
Verifying SNMP Connectivity Between Management Console and SNMP Devices	p. 413
Verifying Alarm Thresholds	p. 413
Receiving and Using Unknown Alarms	p. 414
Troubleshooting Server Management	p. 414
Verifying Connectivity Between the Management Console and Server	p. 414
Verifying Remote Management Agent Is Loaded on the Server	p. 414
Verifying Port Number for RCONSOLEJ	p. 415
Troubleshooting Server Inventory	p. 415
Troubleshooting NetWare Errors	p. 415
NetWare Server File System Errors	p. 415
Troubleshooting eDirectory Errors	p. 416
ZENworks for Servers 3 Database Schemas	p. 419
Database Class Associations and Attributes	p. 419
Using the ZENworks for Servers 3 MIB Browser	p. 428
Understanding MIBs	p. 428
Starting the MIB Browser	p. 428
Viewing Tables of Scalar Objects	p. 429
ZENworks for Servers 3 Console Commands	p. 431
ZENworks for Servers 3 Policy Engine	p. 431
TED Distributor/Subscriber	p. 436
ZENworks for Servers 3 Resources	p. 439
Novell Support and Online Documentation	p. 439
ZENworks Cool Solutions	p. 439
Novell Consulting Services	p. 440
Novell Technical Support Services	p. 441
Index	p. 443
Table of Contents provided by Ingram. All Rights Reserved.