What is included with this book?
Preface | |
Why Research is Good and How It Fits Into Product Development | p. 1 |
Typhoon: A Fable | p. 3 |
Do A Usability Test Now! | p. 9 |
Balancing Needs Through Iterative Development | p. 17 |
The User Experience | p. 43 |
User Experience Research Techniques | p. 55 |
The Research Plan | p. 57 |
Universal Tools: Recruiting and Interviewing | p. 83 |
User Profiles | p. 129 |
Contextual Inquiry, Task Analysis, Card Sorting | p. 159 |
Focus Groups | p. 201 |
Usability Tests | p. 259 |
Surveys | p. 303 |
Ongoing Relationship | p. 367 |
Log Files and Customer Support | p. 395 |
Competitive Research | p. 419 |
Others' Hard Work: Published Information and Consultants | p. 439 |
Emerging Techniques | p. 459 |
Communicating Results | p. 477 |
Reports and Presentations | p. 479 |
Creating a User-Centered Corporate Culture | p. 505 |
The Budget Research Lab | p. 529 |
Common Survey Questions | p. 532 |
Observer Instructions | p. 538 |
Bibliography | p. 542 |
Index | p. 545 |
About the Author | p. 560 |
Table of Contents provided by Blackwell. All Rights Reserved. |
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