Observing the User Experience : A Practitioner's Guide to User Research

by Kuniavsky

• ISBN13: 9781558609235
• ISBN10: 1558609237
• eBook ISBN(s): 9780080497563
• Format: Paperback
• Copyright: 4/8/2003
• Publisher: Elsevier Science
• More Book Details
• Purchase Benefits

Summary

With the broadest coverage of user research techniques available, this book has in-depth coverage of 13 usability research techniques, and gives readers the tools and confidence to perform user research on their designs.

Table of Contents

Preface
Why Research is Good and How It Fits Into Product Development	p. 1
Typhoon: A Fable	p. 3
Do A Usability Test Now!	p. 9
Balancing Needs Through Iterative Development	p. 17
The User Experience	p. 43
User Experience Research Techniques	p. 55
The Research Plan	p. 57
Universal Tools: Recruiting and Interviewing	p. 83
User Profiles	p. 129
Contextual Inquiry, Task Analysis, Card Sorting	p. 159
Focus Groups	p. 201
Usability Tests	p. 259
Surveys	p. 303
Ongoing Relationship	p. 367
Log Files and Customer Support	p. 395
Competitive Research	p. 419
Others' Hard Work: Published Information and Consultants	p. 439
Emerging Techniques	p. 459
Communicating Results	p. 477
Reports and Presentations	p. 479
Creating a User-Centered Corporate Culture	p. 505
The Budget Research Lab	p. 529
Common Survey Questions	p. 532
Observer Instructions	p. 538
Bibliography	p. 542
Index	p. 545
About the Author	p. 560
Table of Contents provided by Blackwell. All Rights Reserved.