Observing the User Experience : A Practitioner's Guide to User Research

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  • Format: Paperback
  • Copyright: 2003-04-08
  • Publisher: Elsevier Science

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Supplemental Materials

What is included with this book?


With the broadest coverage of user research techniques available, this book has in-depth coverage of 13 usability research techniques, and gives readers the tools and confidence to perform user research on their designs.

Table of Contents

Why Research is Good and How It Fits Into Product Developmentp. 1
Typhoon: A Fablep. 3
Do A Usability Test Now!p. 9
Balancing Needs Through Iterative Developmentp. 17
The User Experiencep. 43
User Experience Research Techniquesp. 55
The Research Planp. 57
Universal Tools: Recruiting and Interviewingp. 83
User Profilesp. 129
Contextual Inquiry, Task Analysis, Card Sortingp. 159
Focus Groupsp. 201
Usability Testsp. 259
Surveysp. 303
Ongoing Relationshipp. 367
Log Files and Customer Supportp. 395
Competitive Researchp. 419
Others' Hard Work: Published Information and Consultantsp. 439
Emerging Techniquesp. 459
Communicating Resultsp. 477
Reports and Presentationsp. 479
Creating a User-Centered Corporate Culturep. 505
The Budget Research Labp. 529
Common Survey Questionsp. 532
Observer Instructionsp. 538
Bibliographyp. 542
Indexp. 545
About the Authorp. 560
Table of Contents provided by Blackwell. All Rights Reserved.

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