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Part I
Chapter 1 Understanding the Changing and Challenging Office
Chapter 2 Human Relations
Chapter 3 Preparing for Your Job Search
Chapter 4 Managing Your Work, Time, and Other Resources
Part II
Chapter 5 Communicating by Telephone
Chapter 6 Building Communications Skills
Part III
Chapter 7 Processing Mail
Chapter 8 Records Management
Chapter 9 Handling Financial Procedures
Part IV
Chapter 10 Scheduling Appointments and Receiving Visitors
Chapter 11 Making Travel Arrangements
Chapter 12 Planning Meetings and Conferences
Part V
Chapter 13 Developing Effective Oral Presentations
Chapter 14 Preparing to Meet the Challenges
Chapter 15 Working in a Medical Office
Chapter 16 Working in a Legal Office
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.