The Office Procedures and Technology

by Oliverio, Mary Ellen; Pasewark, William R.; White, Bonnie R.

• ISBN13: 9780538667364
• ISBN10: 0538667362
• Edition: 3rd
• Format: Hardcover
• Copyright: 1997-10-02
• Publisher: South-Western Educational Pub

Summary

The Office: Procedures and Technology is a comprehensive, higher-level Office Procedures text for high school students that focuses on the necessary skills for office workers. Skills range from using e-mail and the Internet to the use of integrated applications and office suites. The text has three types of feature boxes in each chapter: Professional Growth and Resources, providing information on professional organizations such as ARMA; Workplace Connections, comments from fictional business employees related to material presented in the chapter; and Focus Onoffering information on current topics that need special attention.

Table of Contents

PART 1 The Office in the Business World
The Office in a Changing Business World	4	(39)
The Office Today	5	(14)
The Office in Relation to the Total Organization	19	(24)
Getting Acquinted with the World of Work: Empowering Employees---What Does that Mean?	42	(1)
Office Competencies	43	(47)
Office Competencies Needed for Employment	44	(21)
Developing Office Competencies	65	(25)
Getting Acquainted with the World of Work: A Code of Ethics Violation---What Should Be Done?	87	(3)
PART 2 Communicating Effectively
Communicating in the Office	90	(72)
Listening and Speaking	91	(20)
Reading	111	(20)
Writing	131	(31)
Getting Acquainted with the World of Work: Should I Be Wasting My Time Attending Meetings?	158	(1)
Simulation At Work at Winston Human Resources	159	(3)
PART 3 Managing Information to Enhance Productivity
Information: A Vital Business Resource	162	(40)
Information in Business	163	(20)
Information Systems and Resources	183	(19)
Getting Acquainted with the World of Work: Carpal Tunnel Syndrome: What Is It?	201	(1)
Communicating in Written Form	202	(57)
Business Letters and Memoranda	203	(26)
Business Reports and Related Documents	229	(30)
Getting Acquainted with the World of Work: New Job Jitters	258	(1)
Communicating via Presentations	259	(43)
Planning and Preparing the Presentation	260	(21)
Delivering the Presentation	281	(21)
Getting Acquainted with the World of Work: Presentation Panic!	301	(1)
Processing and Understanding Financial Information	302	(50)
Cash and Banking Procedures	303	(26)
Financial Reports and Payroll	329	(23)
Getting Acquainted with the World of Work: Are They Speaking a ``Foreign'' Language?	348	(1)
Simulation At Work at Maple Valley Chamber of Commerce	349	(3)
PART 4 Managing Time, Tasks, and Records
Time and Workstation Management	352	(51)
Time Management and Reminder Systems	353	(21)
Workstation Management and Office Safety	374	(29)
Getting Acquainted with the World of Work: Safety First---All the Time!	402	(1)
Meetings and Travel	403	(47)
Planning and Participating in Meetings	404	(20)
Arranging Travel	424	(26)
Getting Acquainted with the World of Work: Is It Any of My Business?	449	(1)
Records Management Systems	450	(50)
Maintaining Office Records	451	(23)
Paper Records Systems	474	(26)
Getting Acquainted with the World of Work: Looking to the Future	499	(1)
Managing Records	500	(74)
Managing Paper Records	501	(22)
Reprographic Systems and Procedures	523	(21)
Managing Magnetic and Microimaging Media	544	(30)
Getting Acquainted with the World of Work: Halting Hackers	570	(1)
Simulation At Work at Maple Valley Chamber of Commerce	571	(3)
PART 5 Mail and Telecommunication Systems
Processing Mail	574	(42)
Incoming Mail Procedures	575	(14)
Outgoing Mail Procedures	589	(27)
Getting Acquainted with the World of Work: Overwhelmed!	615	(1)
Telephone Systems and Procedures	616	(57)
Telephone Technology and Services	617	(24)
Effective Telephone Communications	641	(32)
Getting Acquainted with the World of Work: The Telephone Is Ringing Again!	672	(1)
Telecommunication Systems	673	(55)
Understanding Networks	674	(23)
Using the Internet	697	(31)
Getting Acquainted with the World of Work: Your Resume: Is It Internet Ready?	724	(1)
Simulation At Work at Buckhorn Mountain Outfitters	725	(3)
PART 6 Personal and Career Development
Planning and Advancing Your Career	728	(38)
An Effective Job Search	729	(19)
The First Job and Beyond	748	(18)
Getting Acquainted with the World of Work: I'm Not Ambitious---Is There a Place for Me in the Workplace?	765	(1)
Working with Others	766	(30)
Personal Qualities at Work	767	(13)
Human Relations at Work	780	(16)
Getting Acquainted with the World of Work: Is There Anything I Can Do About Being Shy?	794	(1)
Simulation At Work at Winston Human Resources	795	(1)
Glossary	796	(3)
Index	799	(7)
Acknowledgement	806