Operational Risk and Resilience

by Frost; Allen; Porter; Bloodworth

• ISBN13: 9780750643955
• ISBN10: 0750643951
• Format: Hardcover
• Copyright: 2000-11-28
• Publisher: Elsevier Science

Summary

Well publicised failures in risk management have appeared with shocking frequency over the past few years. Affected firms can suffer significant commercial damage or even bankruptcy as a result. Only now is there a growing realisation that risk management is a key management responsibility. This book will help turn your firm into a 'risk aware' organization which will be able to avoid catastrophic loss. It will also enable senior management to make better strategic and operational decisions, thanks to an informed understanding of business hazards. * An insightful guide to one of the key topics of modern strategic and operational management, written by a team of expert risk management professionals. * Learn about the application of operational risk management to a wide range of market sectors, including commercial, retail and investment banking , investment management, insurance, the energy industry, telecommunications, manufacturing and logistics. * Case studies and worked examples from around the world, including North America, Western Europe, South East Asia and Latin America. case studies from a wide cross section of different firms and markets are used to explain how to define, analyse and control operational risk.

Table of Contents

Foreword	vii
Acknowledgements	xi
Risk management overview	1	(60)
Introduction to operational risk management:	1	(11)
Rethinking risk	12	(25)
Operational risk and business change	37	(7)
The benefits of operational risk management	44	(14)
Living in a goldfish bowl - reputation and operational risk	58	(3)
Operational integrity	61	(41)
Introduction	61	(4)
Building a supporting operational risk management architecture	65	(1)
Establishing policy and organization	66	(26)
Designing and implementing operational controls	92	(1)
Creating an insurance strategy	93	(9)
Operational delivery	102	(122)
Introduction	102	(3)
Capacity management	105	(28)
Human resource management	133	(6)
Supplier management	139	(5)
Service management	144	(16)
Sourcing management	160	(19)
Project management	179	(23)
Crisis management	202	(22)
Operational risk issues for the twenty-first century	224	(71)
Introduction	224	(2)
Financial institutions at the leading edge	226	(19)
Changes in the e-business world	245	(15)
Risk and restructuring	260	(26)
Corporate governance pressures	286	(9)
Further reading	295	(2)
Index	297