Operations Management

Summary

How does an organisation . . . create and deliver products at lower cost and with higher revenue? meet the challenges posed by changes in customer preferences, internet-based technologies and global supply networks? promote creativity, manage knowledge and innovation, and encourage social responsibility in finding solutions to those challenges? The answer is through effective operations management. Managing operations is important, exciting and challenging, and it's central to successful organisational performance. In this market-leading text, the Nigel Slack, Stuart Chambers and Robert Johnston bring to life their comprehensive, practical and strategic view of operations management with over 100 contemporary and international examples of operations in practice, as well as providing critical commentaries on areas of academic contention and professional debate. Tracking the latest developments in the field, Operations Management, Fifth Edition examines issues such as: bull; bull;Supply chain planning that enables the 'fast fashion' Zara, H&M and Benetton bull;How information technology helped the city of New Orleansin recovering from Hurricane Katrina bull;Job design at McDonalds that allows families to share employment bull;The outsourcing of laptop manufacturing by Apple, Dell and Sony bull;The 'greening' of operations in Hewlett Packard's recycling programme Operations Managementis written by best-selling authors in their field and aimed at undergraduate, postgraduate and MBA students. It has enhanced thousands of readers' understanding of the subject since first published in 1995.

Introduction
Operations management Effective operations management
The strategic role and objectives of operations The role of operations function
Operations strategy What is strategy?
Design
Design in operations management What is design?
The design of products and services The competitive advantage of good design
Design of the operations network The network perspective
Layout and flow The layout procedure
Process technology What is process technology?
Job design and work organisation The design of jobs
Planning and Control
The nature of planning and control What is planning and control
Capacity planning and control What is capacity?
Inventory planning and control What is inventory?
Supply chain planning and control What is supply chain planning and control?
MRP What is MRP?
Just-in-time planning and control What is just-in-time?
Project planning and control What is a project?
Quality planning and control What is quality and why is it so important?
Improvement
Operations improvement Measuring and improving performance
Failure prevention and recovery System failure
Total quality management The origins of TQM
The Operations Challenge
The operations challenge The strategy challenge
Table of Contents provided by Publisher. All Rights Reserved.

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