Operations Management with... | Buy

Operations Management, 5/e In this market-leading text, the Nigel Slack, Stuart Chambers and Robert Johnston bring to life their comprehensive, practical and strategic view of operations management with over 100 contemporary and international examples of operations in practice, as well as providing critical commentaries on areas of academic contention and professional debate. Companion Website with Gradetracker Student Access Card: Operations Management 5/e

Detailed Contents
Guide to operation in action', examples, short cases and case studies
Guided tour of the book
Guided tour of online resources
Preface
How to use this book
About the authors
Acknowledgements
Introduction
Operations management
Introduction
What is operations management?
Operations management is about managing processes
Operations processes have different characteristics
The activities of operations management
The model of operations management
Operations management is important
Summary answers to key questions
Case study: Design house partnerships at Concept Design ServicesProblemsStudy activities
Notes on chapter
Selected further reading
Useful websites
The strategic role and objectives of operations
Introduction
The role of the operations function
Operations performance objectives
The quality objective
The speed objective
The dependability objective
The flexibility objective
The cost objective
The polar representation of performance objectives
Summary answers to key questions
Case study: Operations objectives at the Penang
Mutiara
ProblemsStudy activities
Notes on chapter
Selected further reading
Useful websites
Operations strategy
Introduction
What is strategy and what is operations strategy?
The top-down' perspective
The bottom-up' perspective
The market requirements perspective
The operations resource perspective
The process of operations strategy
Summary answers to key questions
Case study: Long Ridge Gliding Club
ProblemsStudy activitiesNotes on chapter
Selected further readingUseful websites
Design
Process design
Introduction
The design activity
Process types -- the volume-variety effect on process design
Detailed processes design
The effect of process variability
Summary answers to key questions
Case study: The Central Evaluation Unit
Problems Study activities
Notes on chapter
Selected further reading
Useful websites
The design of products and services
Introduction
Why is good design important?
Concept generation
Concept screening
Preliminary design
Design evaluation and improvement
Prototyping and final design
The benefits of interactive design
Summary answers to key questions
Case study: Chatsworth House - The Adventure Playground Decision
ProblemsStudy activities
Notes on chapter
Selected further reading
Useful websites
Supply network design
Introduction
The network perspective
Configuring the network supply
The location of capacity
Long-term capacity management
Summary answers to key questions
Case study: Delta Synthetic FibresProblems
Study activities
Notes on chapter
Selected further reading
Useful websites
Supplement to Chapter 6 - Forecasting
Introduction
Forecasting - knowing the options
In essence forecasting is simple
Approaches to forecasting
Layout
Table of Contents provided by Publisher. All Rights Reserved.

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.