Top
Operations Management: Contemporary Concepts and Cases, is an ideal book for the instructor seeking a short text with cases. This book employs a cross functional perspective, appealing to non majors and practical for use in an MBA level course in operations management.
The size and price of the book also make the text attractive for the cross functional curriculum where students are required to purchase more than one text. The cases offer variety in length and rigor and several are from Harvard and Darden. This mix makes the book appropriate for both undergraduates and MBA students.
About the Author
Roger G. Schroeder holds the Donaldson Chair in Operations Management at the Curtis L. Carlson School of Management, University of Minnesota. He is also the Co-Director of the Juran Center for Leadership in Quality and has earned an appointment as a Distinguished Teaching Professor. He received the B.S. degree in Industrial Engineering with high distinction from the University of Minnesota, MSIE University of Minnesota and Ph.D. from Northwestern University.
Prior to joining the University of Minnesota, he taught at the U.S. Naval Postgraduate School, Monterey, California, and was an analyst for the office of the Assistant Secretary of Defense. Professor Schroeder has received research grants from the Ford Foundation, American Production and Inventory Control Society, Exxon Education Foundation and the National Science Foundation. He is a recipient of the Morse Award for outstanding teaching at the University of Minnesota.
| About the Author | |
| Preface | |
| Introduction | |
| The Operations Function | |
| Operations and Supply Chain Strategy | |
| Product Design | |
| Process Design | |
| Process Selection | |
| Service Process Design | |
| Process-Flow Analysis | |
| Lean Thinking and Lean Systems | |
| Quality | |
| Managing Quality | |
| Quality Control and Improvement | |
| Capacity and Scheduling | |
| Supply Chain Management | |
| Forecasting | |
| Supplement: Advanced Methods | |
| Capacity Planning | |
| Supplement: Mathematical Models | |
| Scheduling Operations | |
| Project Planning and Scheduling | |
| Inventory | |
| Independent-Demand Inventory | |
| Supplement: Advanced Models | |
| Materials Requirements Planning and ERP | |
| Case Studies | |
| Introduction | |
| Shipper Manufacturing Company | |
| FHE, Inc. | |
| Early Supplier Integration in the Design of the Skid-Steer Ladder | |
| Process Design | |
| Eastern Gear, Inc. | |
| Southwest Airlines: Singin’ the (Jet) Blues | |
| The Field Service Division of DMI | |
| Pharmacy Service Improvement at CVS (A) | |
| Quality | |
| Customer-Driven Learning at Radisson Hotels Worldwide | |
| Quality at Gillette Argentina | |
| Bayfield Mud Company | |
| Six Sigma at 3M, Inc. | |
| Capacity and Scheduling | |
| Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage | |
| Unifine Richardson | |
| eBags: Managing Growth | |
| Merriwell Bag Company | |
| Lawn King, Inc. | |
| World Industrial Abrasives | |
| Inventory | |
| Consolidated Electric | |
| Southern Toro Distributor, Inc. | |
| ToyPlus, Inc. | |
| AppendixES | |
| Areas Under the Standard Normal Probability Distribution | |
| Random Number Table | |
| Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.
Need Help? Copyright © 1999-2026
